This article has been created to help you by showing you how to remove the Amazon Assistant virus from Google Chrome and Windows.
Malware researchers have reported the Amazon Assistant app to still be roaming around the web, pretending to be the legitimate browser extension supported by Amazon. The application may display adds, change your web browser’s settings and perform other activities on your computer, without your consent, making it potentially unwanted. If you see advertisements by the suspicious Amazon Assistant app, recommendations are to uninstall it immediately.
In order for this app to be slithered into your computer, you may have installed a free program that is bundled. Such programs are often available online on software providing websites. They are also often bundled with third-party installers, like the one of the fake Amazon Assistant browser extension. It may be concealed somewhere in the “Advanced” or “Custom” installation options of your web browser, concealed in the form of a free extra added to your current installation.
Amazon Assistant “Virus” – More Information
After becoming affected with the Amazon Assistant “virus”, the fake app may be added as a browser extension to your web browser. This may result in the app, changing some of your web browser’s settings, like allowing it to display different ads and run processes in the background.
One of the activities that may be performed by the Amazon Assistant “virus” is to employ cookies on your web browser. Such technologies may track different information from your PC, like:
Online search history.
Most visited websites.
Such information may be used by the application to automatically generate you advertisements to various suspicious websites, that are not well-known and in most cases may not be certified. These websites may come to you in a variety of ads, like:
Highlighted text on a website you are visiting often.
The advertisements displayed by the Amazon Assistant “virus” may be dangerous to your computer in several different ways, like:
Redirect you to phishing sites that may steal information.
Lead you to scamming websites that may ask you to call a fake tech support number.
Transfer you via multiple redirects to a malicious site that may infect your computer with malware.
Unlike the actual Amazon Assistant browser extension, some of the third-party websites to which the fake Amazon Assistant app may lead you to may be dangerous for your computer, experts strongly advise removing this potentially intrusive app.
Remove Fake Amazon Assistant “Virus” from Your Pc
In order to remove the fake Amazon Assistant virus, recommendations are to follow the removal instructions, shown down below. They are specifically created in order to best help you delete this software either manually or automatically. Be advised that you should perform the removal manually only if you have some experience with removing such applications, so that they do not appear again. Otherwise, security experts strongly advise using an advanced anti-malware software, which will ensure much faster removal of this unwanted app from your computer plus future protection against any threats and intrusive software as well.
Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.
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How to Remove Amazon Assistant from Windows.
Step 1: Scan for Amazon Assistant with SpyHunter Anti-Malware Tool
1.1 Click on the "Download" button to proceed to SpyHunter's download page.
1.2 After you have installed SpyHunter, wait for it to update automatically.
1.3 After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.
1.4 After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.
If any threats have been removed, it is highly recommended to restart your PC.
Step 2: Boot Your PC In Safe Mode
2.1 Hold Windows key + R
2.2 The "Run" Window will appear. In it, type "msconfig" and click OK.
2.3 Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.
2.4 When prompted, click on "Restart" to go into Safe Mode.
2.5 You can recognise Safe Mode by the words written on the corners of your screen.
Step 3: Uninstall Amazon Assistant and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs.No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:
3.1 Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.
3.2 In the field type in "appwiz.cpl" and press ENTER.
3.3 This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.
Step 4: Clean Any registries, Created by Amazon Assistant on Your PC.
The usually targeted registries of Windows machines are the following:
You can access them by opening the Windows registry editor and deleting any values, created by Amazon Assistant there. This can happen by following the steps underneath:
4.1 Open the Run Window again, type "regedit" and click OK.
4.2 When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.
4.3 You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.
Video Removal Guide for Amazon Assistant (Windows).
Get rid of Amazon Assistant from Mac OS X.
Step 1: Uninstall Amazon Assistant and remove related files and objects
1.1 Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
1.2 Find Activity Monitor and double-click it:
1.3 In the Activity Monitor look for any suspicious processes, belonging or related to Amazon Assistant:
Tip: To quit a process completely, choose the “Force Quit” option.
1.4 Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.
1.5 In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Amazon Assistant. If you find it, right-click on the app and select “Move to Trash”.
1.6 Select Accounts, after which click on the Login Items preference.
Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Amazon Assistant. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.
1.7 Remove any left-over files that might be related to this threat manually by following the sub-steps below:
Go to Finder.
In the search bar type the name of the app that you want to remove.
Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove Amazon Assistant via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!
1: Click on "Go" and Then "Go to Folder" as shown underneath:
2: Type in "/Library/LauchAgents/" and click Ok:
3: Delete all of the virus files that have similar or the same name as Amazon Assistant. If you believe there is no such file, do not delete anything.
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove Amazon Assistant files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as Amazon Assistant, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Click the button below below to download SpyHunter for Mac and scan for Amazon Assistant:
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase Amazon Assistant from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window:
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall Amazon Assistant from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Remove Amazon Assistant from Safari
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Amazon Assistant will be removed.
How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.
Start Safari and then click on the gear leaver icon.
Click the Reset Safari button and you will reset the browser.
Eliminate Amazon Assistant from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.
Remove Push Notifications from Your Browsers
Turn Off Push Notifications from Google Chrome
To disable any Push Notices from Google Chrome browser, please follow the steps below:
Step 1: Go to Settings in Chrome.
Step 2: In Settings, select “Advanced Settings”:
Step 3: Click “Content Settings”:
Step 4: Open “Notifications”:
Step 5: Click the three dots and choose Block, Edit or Remove options:
Remove Push Notifications on Firefox
Step 1: Go to Firefox Options.
Step 2: Go to “Settings”, type “notifications” in the search bar and click "Settings":
Step 3: Click “Remove” on any site you wish notifications gone and click “Save Changes”
Stop Push Notifications on Opera
Step 1: In Opera, press ALT+P to go to Settings.
Step 2: In Setting search, type “Content” to go to Content Settings.
Step 3: Open Notifications:
Step 4: Do the same as you did with Google Chrome (explained below):
Eliminate Push Notifications on Safari
Step 1: Open Safari Preferences.
Step 2: Choose the domain from where you like push pop-ups gone and change to "Deny" from "Allow".
It may slow your computer down significantly and display advertisements. The main idea is for your information to likely get stolen or more ads to appear on your device.
The creators of such unwanted apps work with pay-per-click schemes to get your computer to visit risky or different types of websites that may generate them funds. This is why they do not even care what types of websites show up on the ads. This makes their unwanted software indirectly risky for your OS.
What Are the Symptoms of Amazon Assistant?
There are several symptoms to look for when this particular threat and also unwanted apps in general are active:
Symptom #1: Your computer may become slow and have poor performance in general.
Symptom #2: You have toolbars, add-ons or extensions on your web browsers that you don't remember adding.
Symptom #3: You see all types of ads, like ad-supported search results, pop-ups and redirects to randomly appear.
Symptom #4: You see installed apps on your Mac running automatically and you do not remember installing them.
Symptom #5: You see suspicious processes running in your Task Manager.
If you see one or more of those symptoms, then security experts recommend that you check your computer for viruses.
What Types of Unwanted Programs Are There?
According to most malware researchers and cyber-security experts, the threats that can currently affect your device can be rogue antivirus software, adware, browser hijackers, clickers, fake optimizers and any forms of PUPs.
What to Do If I Have a "virus" like Amazon Assistant?
With few simple actions. First and foremost, it is imperative that you follow these steps:
Step 1:Find a safe computer and connect it to another network, not the one that your Mac was infected in.
Step 2:Change all of your passwords, starting from your email passwords.
Step 3: Enable two-factor authentication for protection of your important accounts.
Step 4: Call your bank to change your credit card details (secret code, etc.) if you have saved your credit card for online shopping or have done online activities with your card.
Step 5: Make sure to call your ISP (Internet provider or carrier) and ask them to change your IP address.
Step 6: Change your Wi-Fi password.
Step 7:(Optional): Make sure to scan all of the devices connected to your network for viruses and repeat these steps for them if they are affected.
Step 8:Install anti-malware software with real-time protection on every device you have.
Step 9: Try not to download software from sites you know nothing about and stay away from low-reputation websites in general.
If you follow these recommendations, your network and all devices will become significantly more secure against any threats or information invasive software and be virus free and protected in the future too.
How Does Amazon Assistant Work?
Once installed, Amazon Assistant can collect data using trackers. This data is about your web browsing habits, such as the websites you visit and the search terms you use. It is then used to target you with ads or to sell your information to third parties.
Amazon Assistant can also download other malicious software onto your computer, such as viruses and spyware, which can be used to steal your personal information and show risky ads, that may redirect to virus sites or scams.
Is Amazon Assistant Malware?
The truth is that PUPs (adware, browser hijackers) are not viruses, but may be just as dangerous since they may show you and redirect you to malware websites and scam pages.
Many security experts classify potentially unwanted programs as malware. This is because of the unwanted effects that PUPs can cause, such as displaying intrusive ads and collecting user data without the user’s knowledge or consent.
About the Amazon Assistant Research
The content we publish on SensorsTechForum.com, this Amazon Assistant how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific, adware-related problem, and restore your browser and computer system.
How did we conduct the research on Amazon Assistant?
Please note that our research is based on independent investigation. We are in contact with independent security researchers, thanks to which we receive daily updates on the latest malware, adware, and browser hijacker definitions.
Furthermore, the research behind the Amazon Assistant threat is backed with VirusTotal.
To better understand this online threat, please refer to the following articles which provide knowledgeable details.