This article has been created in order to explain to you how to remove the Google Chrome Support Centre scamming message from your PC completely and how to stop such intrusive programs in the future as well.
The Google Chrome Support Centre scam is the type of screen which if appears on your computer should not be trusted. It’s main goal is to convince you that your computer is under threat and also your information may be compromised. To solve these “issues”, Google Chrome Support Centre scam aims to get you to call a fake tech support number, the main goal of which is to get you to make a call to a fake tech support number or to get victims to download and install various different types of dubious software on their computers.
Threat Summary
| Name | Google Chrome Support Centre |
| Type | Tech Support Scam |
| Short Description | Displays a fake Error message which may decieve you into calling a fake tech support number. |
| Symptoms | You receive redirects to web pages that display messages which claim your computer is compromised. |
| Distribution Method | Bundled downloads. Web pages which may advertise it. |
| Detection Tool |
See If Your System Has Been Affected by malware
Download
Malware Removal Tool
|
User Experience | Join Our Forum to Discuss Google Chrome Support Centre. |
Google Chrome Support Centre – How Did I Get It
The Google Chrome Support Centre scam is likely introduced to your computer as a result of having an ad-supported program which is displaying web browser re-directions as well as other forms of advertisements on your computer. Such unwanted programs are often replicate as a result of bundling of the setups of freeware programs. This process includes using free programs from third-party websites, like media players, codec packs and several other types of freeware users often download. What some third-party sites do is that they include unwanted programs posing as free software that will help you in a way. These programs can not be detected so easily, partly because they are likely located in the “Advanced” or “Custom” modes of the installs, resulting in them being added without the user realizing it has happened.
Google Chrome Support Centre Scam Site – More Information
As soon as you get redirected to the Google Chrome Support Centre web page, you immediately start seeing messages that state that you seem to have a virus problem since Windows firewall has detected it. The message is in a Google Chrome’s Red Screen style, imitating the original screen that pops up on Google Chrome when it warns you that you are about to visit a deceptive cite. Here is how the fake looks in comparison to the original web page:
In addition to this, the virus page may also display a pop-up that Is claiming that some type of “application.exe” file has stopped functioning and you have to call a suspicious tech support number:
Application.exe has stopped working
Windows can check online for a solution to the problem.
Check online for a solution and close the program.
Close the program.
Call Toll Free: {number}
Login Failed. Computer Locked. Call Support at
Once the Google Chrome Support Centre scam has successfully convinced you into calling the number itself, you may be linked to different tech support “experts” that may pretend to be official Google Support. Be advised in case you contact them to not fall into what they are trying to convince you to do and if you haven’t, do not call the number at all. It is a scamming number which leads you to devious individuals who aim to:
- Steal personal or financial information from you.
- Obtain access to your PC by letting them “fix the problem”.
- Infect your PC with various different types of viruses.
In addition to this, the software that may have affected your computer and is currently displaying those advertisements on your computer may also redirect your computer to other sites as well via pop-ups, banners, highlighted text ads and other forms of ad-supported content. Those sites may pose different risks to your computer and this includes:
- Malicious websites that may cause an infection of malware on your computer.
- Websites of a scamming nature.
- Sites that may display more adware.
- Sites that may be fake login pages of Facebook, Instagram and other important social media In order to steal your login and password.
Remove Google Chrome Support Centre Scam Fully
In order to remove the unwanted software that may be causing these redirects on your computer, you should follow the removal instructions for PC underneath. They have been divided in manual and automatic removal. If you cannot detect the program causing advertisements on your PC or you still see ads after manually removing it, experts advise that you automatically scan for and remove all objects associated with this ad-supported software on your PC by using an advanced anti-malware program. It will help remove the threat completely and also ensure that your computer is protected against any future intrusions.
Ventsislav Krastev
Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.
Follow Me:
- Windows
- Mac OS X
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari
- Internet Explorer
- Stop Push Pop-ups
How to Remove Google Chrome Support Centre from Windows.
Step 1: Scan for Google Chrome Support Centre with SpyHunter Anti-Malware Tool
Step 2: Boot Your PC In Safe Mode
Step 3: Uninstall Google Chrome Support Centre and related software from Windows
Uninstall Steps for Windows 11
Uninstall Steps for Windows 10 and Older Versions
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:
Follow the instructions above and you will successfully uninstall most programs.
Step 4: Clean Any registries, Created by Google Chrome Support Centre on Your PC.
The usually targeted registries of Windows machines are the following:
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
You can access them by opening the Windows registry editor and deleting any values, created by Google Chrome Support Centre there. This can happen by following the steps underneath:
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.
Video Removal Guide for Google Chrome Support Centre (Windows).
Get rid of Google Chrome Support Centre from Mac OS X.
Step 1: Uninstall Google Chrome Support Centre and remove related files and objects
Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Google Chrome Support Centre. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove Google Chrome Support Centre via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
→ ~/Library/LaunchAgents
/Library/LaunchDaemons
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove Google Chrome Support Centre files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as Google Chrome Support Centre, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Video Removal Guide for Google Chrome Support Centre (Mac)
Remove Google Chrome Support Centre from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase Google Chrome Support Centre from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window:
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall Google Chrome Support Centre from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Remove Google Chrome Support Centre from Safari
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Google Chrome Support Centre will be removed.
Eliminate Google Chrome Support Centre from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.
Remove Push Notifications from Your Browsers
Turn Off Push Notifications from Google Chrome
To disable any Push Notices from Google Chrome browser, please follow the steps below:
Step 1: Go to Settings in Chrome.
Step 2: In Settings, select “Advanced Settings”:
Step 3: Click “Content Settings”:
Step 4: Open “Notifications”:
Step 5: Click the three dots and choose Block, Edit or Remove options:
Remove Push Notifications on Firefox
Step 1: Go to Firefox Options.
Step 2: Go to “Settings”, type “notifications” in the search bar and click "Settings":
Step 3: Click “Remove” on any site you wish notifications gone and click “Save Changes”
Stop Push Notifications on Opera
Step 1: In Opera, press ALT+P to go to Settings.
Step 2: In Setting search, type “Content” to go to Content Settings.
Step 3: Open Notifications:
Step 4: Do the same as you did with Google Chrome (explained below):
Eliminate Push Notifications on Safari
Step 1: Open Safari Preferences.
Step 2: Choose the domain from where you like push pop-ups gone and change to "Deny" from "Allow".
Google Chrome Support Centre-FAQ
What Is Google Chrome Support Centre?
The Google Chrome Support Centre threat is adware or browser redirect virus.
It may slow your computer down significantly and display advertisements. The main idea is for your information to likely get stolen or more ads to appear on your device.
The creators of such unwanted apps work with pay-per-click schemes to get your computer to visit risky or different types of websites that may generate them funds. This is why they do not even care what types of websites show up on the ads. This makes their unwanted software indirectly risky for your OS.
What Are the Symptoms of Google Chrome Support Centre?
There are several symptoms to look for when this particular threat and also unwanted apps in general are active:
Symptom #1: Your computer may become slow and have poor performance in general.
Symptom #2: You have toolbars, add-ons or extensions on your web browsers that you don't remember adding.
Symptom #3: You see all types of ads, like ad-supported search results, pop-ups and redirects to randomly appear.
Symptom #4: You see installed apps on your Mac running automatically and you do not remember installing them.
Symptom #5: You see suspicious processes running in your Task Manager.
If you see one or more of those symptoms, then security experts recommend that you check your computer for viruses.
What Types of Unwanted Programs Are There?
According to most malware researchers and cyber-security experts, the threats that can currently affect your device can be rogue antivirus software, adware, browser hijackers, clickers, fake optimizers and any forms of PUPs.
What to Do If I Have a "virus" like Google Chrome Support Centre?
With few simple actions. First and foremost, it is imperative that you follow these steps:
Step 1: Find a safe computer and connect it to another network, not the one that your Mac was infected in.
Step 2: Change all of your passwords, starting from your email passwords.
Step 3: Enable two-factor authentication for protection of your important accounts.
Step 4: Call your bank to change your credit card details (secret code, etc.) if you have saved your credit card for online shopping or have done online activities with your card.
Step 5: Make sure to call your ISP (Internet provider or carrier) and ask them to change your IP address.
Step 6: Change your Wi-Fi password.
Step 7: (Optional): Make sure to scan all of the devices connected to your network for viruses and repeat these steps for them if they are affected.
Step 8: Install anti-malware software with real-time protection on every device you have.
Step 9: Try not to download software from sites you know nothing about and stay away from low-reputation websites in general.
If you follow these recommendations, your network and all devices will become significantly more secure against any threats or information invasive software and be virus free and protected in the future too.
How Does Google Chrome Support Centre Work?
Once installed, Google Chrome Support Centre can collect data using trackers. This data is about your web browsing habits, such as the websites you visit and the search terms you use. It is then used to target you with ads or to sell your information to third parties.
Google Chrome Support Centre can also download other malicious software onto your computer, such as viruses and spyware, which can be used to steal your personal information and show risky ads, that may redirect to virus sites or scams.
Is Google Chrome Support Centre Malware?
The truth is that PUPs (adware, browser hijackers) are not viruses, but may be just as dangerous since they may show you and redirect you to malware websites and scam pages.
Many security experts classify potentially unwanted programs as malware. This is because of the unwanted effects that PUPs can cause, such as displaying intrusive ads and collecting user data without the user’s knowledge or consent.
About the Google Chrome Support Centre Research
The content we publish on SensorsTechForum.com, this Google Chrome Support Centre how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific, adware-related problem, and restore your browser and computer system.
How did we conduct the research on Google Chrome Support Centre?
Please note that our research is based on independent investigation. We are in contact with independent security researchers, thanks to which we receive daily updates on the latest malware, adware, and browser hijacker definitions.
Furthermore, the research behind the Google Chrome Support Centre threat is backed with VirusTotal.
To better understand this online threat, please refer to the following articles which provide knowledgeable details.