"Your Computer Has Been Locked" (Google Security Scam)

by Ventsislav Krastev | May 16, 2018 | 0 Comments browser redirect, PUP, tech support scam

Threat Summary +1-844-843-5125 Scam – How Did I Get It ”Your Computer has been Locked” Scam – Activity & Purpose Remove “Your Computer has been Locked” Scam you’re your Browser and PC

This article has been created in order to explain what is the fake warning message, called “Google Security Warning” asking to call the number +1-844-843-5125 and show how to remove the unwanted program introducing such messages on your computer.

A new tech support scam site has been detected by security experts. The scamming website aims to introduce a red screen which says that your computer has been locked and give a tech support number to call to fix the Zeus virus infection. If you see such a screen, be advised that your computer has not been infected with the Zeus Banking Trojan and this is simple Tech Support scam, most likely causing a redirect to your computer as a result of a PUP (Potentially Unwanted Program) which is displaying different advertisements on your PC. If you see the Your computer has been Locked screen on your PC, we recommend that you read the following article and learn how to remove this unwanted software from your computer safely and completely.

Threat Summary

Name	"Your computer has been Locked" Scam
Type	Tech Support Scam
Short Description	Introduces a fake warning screen, claiming that the victim’s computer is at risk. Asks to call a tech support number that is fake.
Symptoms	Victims might see a warning screen asking them to call the number +1-844-843-5125.
Distribution Method	Bundled downloads. Web pages which may cause redirects to it.
Detection Tool	See If Your System Has Been Affected by malware Download Malware Removal Tool
User Experience	Join Our Forum to Discuss "Your computer has been Locked" Scam.

+1-844-843-5125 Scam – How Did I Get It

There are two likely scenarios via which you may have begun seeing redirects to web pages, like the Google Security Alert scam. One of them is similar to what the “Your computer has been BLOCKED” messages are doing and that is to be redirected to the website automatically by simply visiting low-reputation websites that are of unknown origin. Such sites are usually websites you haven’t visited before and you know nothing about. Security experts strongly advise to refrain from those websites and visit sites that you can trust or use another browser for risky sites.

Another method which may have ended up in you seeing the “Your Computer has been Locked” tech support scam is if you have received a web browser redirection as a result of having a Potentially Unwanted Program that is installed on your computer. Such programs are often residing on your computer via bundling – an activity which includes them in the setup wizards of other free programs you may have downloaded from the web. Such programs are free media players, torrent software and some websites go as far as to bundle the installers of drivers as well – all with the goal to make money by slithering third-party adware programs that pretend to improve your online browsing experience, but in reality only show different types of ads. Since such programs are often installed as browsing extensions as well, you may also see other forms of ads, like:

Pop-ups.
Banners.
Ad-supported search results via a changed search engine that is not google.
Browser redirects like the Your computer has been Locked scam.

Since those programs are often hidden in the “Custom” or “Advanced” installation modes of your computer, it is strongly recommended to check each installation steps during a software install in the future.

”Your Computer has been Locked” Scam – Activity & Purpose

Once it has been introduced to your web browser, the scam redirects your to a URL, that locks your web browser, showing a red screen that is nothing like the original Google Security Warning. Here is a comparison underneath to see how the scam differs from the original notification, which is used when you are about to enter an unsafe site that is flagged as such:

In addition to this, the scam may also introduce other messages of similarity as we have detected before to be associated with other tech support numbers:

The end goal of such types of messages is to convince you to call the tech support number, where the scammers pretend to be official employees of Google or Microsoft and confirm the scamming notifications on the message itself. However, do not be fooled because the number 1-844-843-5125 has been reported by security researchers to be associated alongside other numbers like it with a lot of different types of tech support scam, so as you may have figured it out by now, the situation is rather obvious and the Your computer has been Locked scam should immediately be dealt with.

Remove “Your Computer has been Locked” Scam you’re your Browser and PC

In order to make sure that “Your Computer has been Locked” scam is removed from your computer system, we recommend that you follow the instructions underneath this article. They are divided in manual and automatic removal instructions and if you cannot remove this scamming message or continue to see such redirects in the future, experts always outline that anti-malware software is the best option to go for to remove the “Your Computer has been Locked” scamming pop-ups from your PC. It will automatically scan and detect all of the files and objects in your computer and effectively make sure that they are removed from your computer plus ensure that your PC stays protected against future intrusive software as well.

Manually delete "Your computer has been Locked" Scam from Windows and your browser

Note! Substantial notification about the "Your computer has been Locked" Scam threat: Manual removal of "Your computer has been Locked" Scam requires interference with system files and registries. Thus, it can cause damage to your PC. Even if your computer skills are not at a professional level, don’t worry. You can do the removal yourself just in 5 minutes, using a malware removal tool.

1.Remove or Uninstall "Your computer has been Locked" Scam in Windows

Remove or Uninstall "Your computer has been Locked" Scam in Windows.

Step 1: Remove/Uninstall "Your computer has been Locked" Scam in Windows

Here is a method in few easy steps to remove that program. No matter if you are using Windows 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program get left behind, and that can lead to unstable work of your PC, mistakes with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

Hold the Windows Logo Button and “R” on your keyboard. A Pop-up window will appear (fig.1).

In the field type in “appwiz.cpl” and press ENTER (fig.2).

This will open a window with all the programs installed on the PC.
Select the program that you want to remove, and press “Uninstall” (fig.3).

Follow the instructions above and you will successfully uninstall "Your computer has been Locked" Scam.

2.Remove "Your computer has been Locked" Scam from Your Browser

Remove "Your computer has been Locked" Scam from Your Browser.

Remove a toolbar from Mozilla Firefox

Remove a toolbar from Google Chrome

Remove a toolbar from Internet Explorer

Remove a toolbar from Safari

Start Mozilla Firefox Open the menu window

Select the “Add-ons” icon from the menu

Select "Your computer has been Locked" Scam and click “Remove“

After "Your computer has been Locked" Scam is removed, restart Mozilla Firefox by closing it from the red “X” in the top right corner and start it again.

Start Google Chrome and Open the drop menu

Move the cursor over “Tools” and then from the extended menu choose “Extensions“

From the opened “Extensions” menu locate "Your computer has been Locked" Scam and click on the garbage bin icon on the right of it.

After "Your computer has been Locked" Scam is removed, restart Google Chrome by closing it from the red “X” in the top right corner and start it again.

Start Internet Explorer:

Click “‘Tools’ to open the drop menu and select ‘Manage Add-ons’

In the ‘Manage Add-ons’ window, make sure that in the first window ‘Add-on Types’, the drop menu ‘Show’ is on ‘All add-ons’

Select "Your computer has been Locked" Scam to remove, and then click ‘Disable’. A pop-up window will appear to inform you that you are about to disable the selected toolbar, and some additional toolbars might be disabled as well. Leave all the boxes checked, and click ‘Disable’.

After "Your computer has been Locked" Scam has been removed, restart Internet Explorer by closing it from the red ‘X’ in the top right corner and start it again.

Start Safari

Open the drop menu by clicking on the sprocket icon in the top right corner.

From the drop menu select ‘Preferences’
In the new window select ‘Extensions’
Click once on "Your computer has been Locked" Scam
Click ‘Uninstall’

A pop-up window will appear asking for confirmation to uninstall "Your computer has been Locked" Scam. Select ‘Uninstall’ again, and the "Your computer has been Locked" Scam will be removed.

3.Fix registry entries created by "Your computer has been Locked" Scam on your PC

Fix registry entries created by "Your computer has been Locked" Scam on your PC.

Some malicious scripts may modify the registry entries of your computer to change different settings. This is why manual clean up of your Windows Registry Database is strongly recommended. Since the tutorial on how to do this is a bit lenghty, we recommend following our instructive article about fixing registry entries.

Automatically remove "Your computer has been Locked" Scam by downloading an advanced anti-malware program

1. Remove "Your computer has been Locked" Scam with SpyHunter Anti-Malware Tool

Remove "Your computer has been Locked" Scam with SpyHunter Anti-Malware Tool

1. Install SpyHunter to scan for and remove "Your computer has been Locked" Scam.

2. Scan with SpyHunter to Detect and Remove "Your computer has been Locked" Scam.

Step 1: Click here to go to SpyHunter’s download instruction page.
Step 2: Guide yourself by the download instructions provided for each browser.
Step 3: After you have installed SpyHunter, wait for it to automatically update.

Step1: After the update process has finished, click on the ‘Scan Computer Now’ button.

Step2: After SpyHunter has finished scanning your PC for any "Your computer has been Locked" Scam files, click on the ‘Fix Threats’ button to remove them automatically and permanently.

Step3: Once the intrusions on your PC have been removed, it is highly recommended to restart it.

2. Back up your data to secure it against attacks related to "Your computer has been Locked" Scam in the future

Back up your data to secure it against attacks in the future

IMPORTANT! Before reading the Windows backup instructions, we highly recommend to back up your data automatically with cloud backup and insure it against any type of data loss on your device, even the most severe. We recommend reading more about and downloading SOS Online Backup .

1. For Windows 7 and earlier

1. For Windows 8, 8.1 and 10

1. Enabling the Windows Defense Feature (Previous Versions)

1-Click on Windows Start Menu

2-Type Backup And Restore
3-Open it and click on Set Up Backup

4-A window will appear asking you where to set up backup. You should have a flash drive or an external hard drive. Mark it by clicking on it with your mouse then click on Next.

5-On the next window, the system will ask you what do you want to backup. Choose the ‘Let Me Choose’ option and then click on Next.

6-Click on ‘Save settings and run backup’ on the next window in order to protect your files from possible attacks by "Your computer has been Locked" Scam.

1-Press Windows button + R

2-In the window type ‘filehistory’ and press Enter

3-A File History window will appear. Click on ‘Configure file history settings’

4-The configuration menu for File History will appear. Click on ‘Turn On’. After its on, click on Select Drive in order to select the backup drive. It is recommended to choose an external HDD, SSD or a USB stick whose memory capacity is corresponding to the size of the files you want to backup.

5-Select the drive then click on ‘Ok’ in order to set up file backup and protect yourself from "Your computer has been Locked" Scam.

1- Press Windows button + R keys.

2- A run windows should appear. In it type ‘sysdm.cpl’ and then click on Run.

3- A System Properties windows should appear. In it choose System Protection.

5- Click on Turn on system protection and select the size on the hard disk you want to utilize for system protection.
6- Click on Ok and you should see an indication in Protection settings that the protection from "Your computer has been Locked" Scam is on.

Restoring a file via Windows Defense feature:
1-Right-click on the encrypted file, then choose Properties.

2-Click on the Previous Versions tab and then mark the last version of the file.

3-Click on Apply and Ok and the file encrypted by "Your computer has been Locked" Scam should be restored.

Optional: Using Alternative Anti-Malware Tools

Remove "Your computer has been Locked" Scam Using Other Alternative Tools

STOPZilla Anti Malware

1. Download and Install STOPZilla Anti-malware to Scan for And Remove "Your computer has been Locked" Scam.
Step 1: Download STOPZilla by clicking here.
Step 2: A pop-up window will appear. Click on the ‘Save File’ button. If it does not, click on the Download button and save it afterwards.

Step 3: After you have downloaded the setup, simply open it.
Step 4: The installer should appear. Click on the ‘Next’ button.

Step 5: Check the ‘I accept the agreement’ check circle if not checked if you accept it and click the ‘Next’ button once again.

Step 6: Review and click on the ‘Install’ button.

Step 7: After the installation process has completed click on the ‘Finish’ button.

2. Scan your PC with STOPZilla Anti Malware to remove all "Your computer has been Locked" Scam associated files completely.
Step 1: Launch STOPZilla if you haven’t launched it after install.
Step 2: Wait for the software to automatically scan and then click on the ‘Repair Now’ button. If it does not scan automatically, click on the ‘Scan Now’ button.

Step 3: After the removal of all threats and associated objects, you should Restart your PC.

Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

How to Remove "Your computer has been Locked" Scam from Windows.

Step 1: Boot Your PC In Safe Mode to isolate and remove "Your computer has been Locked" Scam

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R

2. The "Run" Window will appear. In it, type "msconfig" and click OK.

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".

Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Uninstall "Your computer has been Locked" Scam and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

2. In the field type in "appwiz.cpl" and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"

Follow the instructions above and you will successfully uninstall most programs.

Step 3: Clean any registries, created by "Your computer has been Locked" Scam on your computer.

The usually targeted registries of Windows machines are the following:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by "Your computer has been Locked" Scam there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for "Your computer has been Locked" Scam with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

Download

Malware Removal Tool

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.

3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

If any threats have been removed, it is highly recommended to restart your PC.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Get rid of "Your computer has been Locked" Scam from Mac OS X.

Step 1: Uninstall "Your computer has been Locked" Scam and remove related files and objects

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your Mac with SpyHunter for Mac

Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to "Your computer has been Locked" Scam:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to "Your computer has been Locked" Scam. If you find it, right-click on the app and select “Move to Trash”.

6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to "Your computer has been Locked" Scam. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

Go to Finder.
In the search bar type the name of the app that you want to remove.
Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove "Your computer has been Locked" Scam via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as "Your computer has been Locked" Scam. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Step 2: Scan for and remove "Your computer has been Locked" Scam files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as "Your computer has been Locked" Scam, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.

Click the button below below to download SpyHunter for Mac and scan for "Your computer has been Locked" Scam:

Download

SpyHunter for Mac

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Remove "Your computer has been Locked" Scam from Google Chrome.

Step 1: Start Google Chrome and open the drop menu

Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"

Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.

Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Erase "Your computer has been Locked" Scam from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window

Step 2: Select the "Add-ons" icon from the menu.

Step 3: Select the unwanted extension and click "Remove"

Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Uninstall "Your computer has been Locked" Scam from Microsoft Edge.

Step 1: Start Edge browser.

Step 2: Open the drop menu by clicking on the icon at the top right corner.

Step 3: From the drop menu select "Extensions".

Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.

Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Remove "Your computer has been Locked" Scam from Safari.

Step 1: Start the Safari app.

Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.

Step 3: From the menu, click on "Preferences".

Step 4: After that, select the 'Extensions' Tab.

Step 5: Click once on the extension you want to remove.

Step 6: Click 'Uninstall'.

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the "Your computer has been Locked" Scam will be removed.

How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Eliminate "Your computer has been Locked" Scam from Internet Explorer.

Step 1: Start Internet Explorer.

Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'

Step 3: In the 'Manage Add-ons' window.

Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.

Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.