"Your Computer Has Been Locked" (Google Security Scam) – How to Remove
THREAT REMOVAL

“Your Computer Has Been Locked” (Google Security Scam) – How to Remove

This article has been created in order to explain what is the fake warning message, called “Google Security Warning” asking to call the number +1-844-843-5125 and show how to remove the unwanted program introducing such messages on your computer.

A new tech support scam site has been detected by security experts. The scamming website aims to introduce a red screen which says that your computer has been locked and give a tech support number to call to fix the Zeus virus infection. If you see such a screen, be advised that your computer has not been infected with the Zeus Banking Trojan and this is simple Tech Support scam, most likely causing a redirect to your computer as a result of a PUP (Potentially Unwanted Program) which is displaying different advertisements on your PC. If you see the Your computer has been Locked screen on your PC, we recommend that you read the following article and learn how to remove this unwanted software from your computer safely and completely.

Threat Summary

Name"Your computer has been Locked" Scam
TypeTech Support Scam
Short DescriptionIntroduces a fake warning screen, claiming that the victim’s computer is at risk. Asks to call a tech support number that is fake.
SymptomsVictims might see a warning screen asking them to call the number +1-844-843-5125.
Distribution MethodBundled downloads. Web pages which may cause redirects to it.
Detection Tool See If Your System Has Been Affected by "Your computer has been Locked" Scam

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Malware Removal Tool

User ExperienceJoin Our Forum to Discuss "Your computer has been Locked" Scam.

+1-844-843-5125 Scam – How Did I Get It

There are two likely scenarios via which you may have begun seeing redirects to web pages, like the Google Security Alert scam. One of them is similar to what the Your computer has been BLOCKED messages are doing and that is to be redirected to the website automatically by simply visiting low-reputation websites that are of unknown origin. Such sites are usually websites you haven’t visited before and you know nothing about. Security experts strongly advise to refrain from those websites and visit sites that you can trust or use another browser for risky sites.

Another method which may have ended up in you seeing the “Your Computer has been Locked” tech support scam is if you have received a web browser redirection as a result of having a Potentially Unwanted Program that is installed on your computer. Such programs are often residing on your computer via bundling – an activity which includes them in the setup wizards of other free programs you may have downloaded from the web. Such programs are free media players, torrent software and some websites go as far as to bundle the installers of drivers as well – all with the goal to make money by slithering third-party adware programs that pretend to improve your online browsing experience, but in reality only show different types of ads. Since such programs are often installed as browsing extensions as well, you may also see other forms of ads, like:

  • Pop-ups.
  • Banners.
  • Ad-supported search results via a changed search engine that is not google.
  • Browser redirects like the Your computer has been Locked scam.

Since those programs are often hidden in the “Custom” or “Advanced” installation modes of your computer, it is strongly recommended to check each installation steps during a software install in the future.

”Your Computer has been Locked” Scam – Activity & Purpose

Once it has been introduced to your web browser, the scam redirects your to a URL, that locks your web browser, showing a red screen that is nothing like the original Google Security Warning. Here is a comparison underneath to see how the scam differs from the original notification, which is used when you are about to enter an unsafe site that is flagged as such:

In addition to this, the scam may also introduce other messages of similarity as we have detected before to be associated with other tech support numbers:

The end goal of such types of messages is to convince you to call the tech support number, where the scammers pretend to be official employees of Google or Microsoft and confirm the scamming notifications on the message itself. However, do not be fooled because the number 1-844-843-5125 has been reported by security researchers to be associated alongside other numbers like it with a lot of different types of tech support scam, so as you may have figured it out by now, the situation is rather obvious and the Your computer has been Locked scam should immediately be dealt with.

Remove “Your Computer has been Locked” Scam you’re your Browser and PC

In order to make sure that “Your Computer has been Locked” scam is removed from your computer system, we recommend that you follow the instructions underneath this article. They are divided in manual and automatic removal instructions and if you cannot remove this scamming message or continue to see such redirects in the future, experts always outline that anti-malware software is the best option to go for to remove the “Your Computer has been Locked” scamming pop-ups from your PC. It will automatically scan and detect all of the files and objects in your computer and effectively make sure that they are removed from your computer plus ensure that your PC stays protected against future intrusive software as well.

Manually delete "Your computer has been Locked" Scam from Windows and your browser

Note! Substantial notification about the "Your computer has been Locked" Scam threat: Manual removal of "Your computer has been Locked" Scam requires interference with system files and registries. Thus, it can cause damage to your PC. Even if your computer skills are not at a professional level, don’t worry. You can do the removal yourself just in 5 minutes, using a malware removal tool.

1.Remove or Uninstall "Your computer has been Locked" Scam in Windows

Remove or Uninstall "Your computer has been Locked" Scam in Windows.

Step 1: Remove/Uninstall "Your computer has been Locked" Scam in Windows

Here is a method in few easy steps to remove that program. No matter if you are using Windows 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program get left behind, and that can lead to unstable work of your PC, mistakes with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

  • Hold the Windows Logo Button and “R” on your keyboard. A Pop-up window will appear (fig.1).
  • uninstall-virus-fig1

  • In the field type in “appwiz.cpl” and press ENTER (fig.2).
  • uninstall-virus-fig2

  • This will open a window with all the programs installed on the PC.
    Select the program that you want to remove, and press “Uninstall” (fig.3).
  • uninstall-virus-fig3

    Follow the instructions above and you will successfully uninstall "Your computer has been Locked" Scam.

    2.Remove "Your computer has been Locked" Scam from Your Browser

    Remove "Your computer has been Locked" Scam from Your Browser.

    Remove a toolbar from Mozilla FirefoxRemove a toolbar from Google Chrome Remove a toolbar from Internet Explorer Remove a toolbar from Safari
    Start Mozilla Firefox Open the menu window

    uninstall-fig4

    Select the “Add-ons” icon from the menu

    uninstall-fig5

    Select "Your computer has been Locked" Scam and click “Remove

    uninstall-fig6

    After "Your computer has been Locked" Scam is removed, restart Mozilla Firefox by closing it from the red “X” in the top right corner and start it again.

    Start Google Chrome and Open the drop menu

    uninstall-fig7

  • Move the cursor over “Tools” and then from the extended menu choose “Extensions
  • uninstall-fig8

  • From the opened “Extensions” menu locate "Your computer has been Locked" Scam and click on the garbage bin icon on the right of it.
  • uninstall-fig9

  • After "Your computer has been Locked" Scam is removed, restart Google Chrome by closing it from the red “X” in the top right corner and start it again.
  • Start Internet Explorer:

  • Click “‘Tools’ to open the drop menu and select ‘Manage Add-ons’
  • uninstall-fig10

  • In the ‘Manage Add-ons’ window, make sure that in the first window ‘Add-on Types’, the drop menu ‘Show’ is on ‘All add-ons’
  • uninstall-fig11

    Select "Your computer has been Locked" Scam to remove, and then click ‘Disable’. A pop-up window will appear to inform you that you are about to disable the selected toolbar, and some additional toolbars might be disabled as well. Leave all the boxes checked, and click ‘Disable’.

    uninstall-fig12

    After "Your computer has been Locked" Scam has been removed, restart Internet Explorer by closing it from the red ‘X’ in the top right corner and start it again.

    Start Safari

    Open the drop menu by clicking on the sprocket icon in the top right corner.
    uninstall-fig13

    From the drop menu select ‘Preferences’
    In the new window select ‘Extensions’
    Click once on "Your computer has been Locked" Scam
    Click ‘Uninstall’

    uninstall-fig14

    A pop-up window will appear asking for confirmation to uninstall "Your computer has been Locked" Scam. Select ‘Uninstall’ again, and the "Your computer has been Locked" Scam will be removed.

    3.Fix registry entries created by "Your computer has been Locked" Scam on your PC

    Fix registry entries created by "Your computer has been Locked" Scam on your PC.

    Some malicious scripts may modify the registry entries of your computer to change different settings. This is why manual clean up of your Windows Registry Database is strongly recommended. Since the tutorial on how to do this is a bit lenghty, we recommend following our instructive article about fixing registry entries.

    Automatically remove "Your computer has been Locked" Scam by downloading an advanced anti-malware program

    1. Remove "Your computer has been Locked" Scam with SpyHunter Anti-Malware Tool

    Remove "Your computer has been Locked" Scam with SpyHunter Anti-Malware Tool

    1. Install SpyHunter to scan for and remove "Your computer has been Locked" Scam.2. Scan with SpyHunter to Detect and Remove "Your computer has been Locked" Scam.
    Step 1: Click here to go to SpyHunter’s download instruction page.
    Step 2: Guide yourself by the download instructions provided for each browser.
    Step 3: After you have installed SpyHunter, wait for it to automatically update.

    pets-by-myway-ads-virus

    Step1: After the update process has finished, click on the ‘Scan Computer Now’ button.
    pets-by-myway-ads-virus
    Step2: After SpyHunter has finished scanning your PC for any "Your computer has been Locked" Scam files, click on the ‘Fix Threats’ button to remove them automatically and permanently.
    pets-by-myway-ads-virus
    Step3: Once the intrusions on your PC have been removed, it is highly recommended to restart it.

    2. Back up your data to secure it against attacks related to "Your computer has been Locked" Scam in the future

    Back up your data to secure it against attacks in the future

    IMPORTANT! Before reading the Windows backup instructions, we highly recommend to back up your data automatically with cloud backup and insure it against any type of data loss on your device, even the most severe. We recommend reading more about and downloading SOS Online Backup .

    1. For Windows 7 and earlier 1. For Windows 8, 8.1 and 10 1. Enabling the Windows Defense Feature (Previous Versions)

    1-Click on Windows Start Menu
    backup-1
    2-Type Backup And Restore
    3-Open it and click on Set Up Backup
    w7-backup3
    4-A window will appear asking you where to set up backup. You should have a flash drive or an external hard drive. Mark it by clicking on it with your mouse then click on Next.
    backup-3
    5-On the next window, the system will ask you what do you want to backup. Choose the ‘Let Me Choose’ option and then click on Next.
    backup-4
    6-Click on ‘Save settings and run backup’ on the next window in order to protect your files from possible attacks by "Your computer has been Locked" Scam.
    backup-5

    1-Press Windows button + R
    filehistory-1
    2-In the window type ‘filehistory’ and press Enter
    filehistory-2
    3-A File History window will appear. Click on ‘Configure file history settings’
    filehistory-3
    4-The configuration menu for File History will appear. Click on ‘Turn On’. After its on, click on Select Drive in order to select the backup drive. It is recommended to choose an external HDD, SSD or a USB stick whose memory capacity is corresponding to the size of the files you want to backup.
    filehistory-4
    5-Select the drive then click on ‘Ok’ in order to set up file backup and protect yourself from "Your computer has been Locked" Scam.

    1- Press Windows button + R keys.
    sysdm
    2- A run windows should appear. In it type ‘sysdm.cpl’ and then click on Run.
    windows-defense2
    3- A System Properties windows should appear. In it choose System Protection.
    windows-defense3
    5- Click on Turn on system protection and select the size on the hard disk you want to utilize for system protection.
    6- Click on Ok and you should see an indication in Protection settings that the protection from "Your computer has been Locked" Scam is on.
    windows-defense1
    Restoring a file via Windows Defense feature:
    1-Right-click on the encrypted file, then choose Properties.
    file-restore1
    2-Click on the Previous Versions tab and then mark the last version of the file.
    file-restore2
    3-Click on Apply and Ok and the file encrypted by "Your computer has been Locked" Scam should be restored.

    Optional: Using Alternative Anti-Malware Tools

    Remove "Your computer has been Locked" Scam Using Other Alternative Tools

    STOPZilla Anti Malware
    1. Download and Install STOPZilla Anti-malware to Scan for And Remove "Your computer has been Locked" Scam.
    Step 1: Download STOPZilla by clicking here.
    Step 2: A pop-up window will appear. Click on the ‘Save File’ button. If it does not, click on the Download button and save it afterwards.
    pets-by-myway-ads-virus
    Step 3: After you have downloaded the setup, simply open it.
    Step 4: The installer should appear. Click on the ‘Next’ button.
    pets-by-myway-ads-virus
    Step 5: Check the ‘I accept the agreement’ check circle if not checked if you accept it and click the ‘Next’ button once again.
    pets-by-myway-ads-virus
    Step 6: Review and click on the ‘Install’ button.
    pets-by-myway-ads-virus
    Step 7: After the installation process has completed click on the ‘Finish’ button.

    2. Scan your PC with STOPZilla Anti Malware to remove all "Your computer has been Locked" Scam associated files completely.
    Step 1: Launch STOPZilla if you haven’t launched it after install.
    Step 2: Wait for the software to automatically scan and then click on the ‘Repair Now’ button. If it does not scan automatically, click on the ‘Scan Now’ button.
    pets-by-myway-ads-virus
    Step 3: After the removal of all threats and associated objects, you should Restart your PC.

    Avatar

    Ventsislav Krastev

    Ventsislav has been covering the latest malware, software and newest tech developments at SensorsTechForum for 3 years now. He started out as a network administrator. Having graduated Marketing as well, Ventsislav also has passion for discovery of new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management and then Network Administration, he found his passion within cybersecrurity and is a strong believer in basic education of every user towards online safety.

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