This article has been created in order to explain to you how to remove the Google Chrome Support Centre scamming message from your PC completely and how to stop such intrusive programs in the future as well.
The Google Chrome Support Centre scam is the type of screen which if appears on your computer should not be trusted. It’s main goal is to convince you that your computer is under threat and also your information may be compromised. To solve these “issues”, Google Chrome Support Centre scam aims to get you to call a fake tech support number, the main goal of which is to get you to make a call to a fake tech support number or to get victims to download and install various different types of dubious software on their computers.
Threat Summary
| Name | Google Chrome Support Centre |
| Type | Tech Support Scam |
| Short Description | Displays a fake Error message which may decieve you into calling a fake tech support number. |
| Symptoms | You receive redirects to web pages that display messages which claim your computer is compromised. |
| Distribution Method | Bundled downloads. Web pages which may advertise it. |
| Detection Tool |
See If Your System Has Been Affected by malware
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Malware Removal Tool
|
User Experience | Join Our Forum to Discuss Google Chrome Support Centre. |
Google Chrome Support Centre – How Did I Get It
The Google Chrome Support Centre scam is likely introduced to your computer as a result of having an ad-supported program which is displaying web browser re-directions as well as other forms of advertisements on your computer. Such unwanted programs are often replicate as a result of bundling of the setups of freeware programs. This process includes using free programs from third-party websites, like media players, codec packs and several other types of freeware users often download. What some third-party sites do is that they include unwanted programs posing as free software that will help you in a way. These programs can not be detected so easily, partly because they are likely located in the “Advanced” or “Custom” modes of the installs, resulting in them being added without the user realizing it has happened.
Google Chrome Support Centre Scam Site – More Information
As soon as you get redirected to the Google Chrome Support Centre web page, you immediately start seeing messages that state that you seem to have a virus problem since Windows firewall has detected it. The message is in a Google Chrome’s Red Screen style, imitating the original screen that pops up on Google Chrome when it warns you that you are about to visit a deceptive cite. Here is how the fake looks in comparison to the original web page:
In addition to this, the virus page may also display a pop-up that Is claiming that some type of “application.exe” file has stopped functioning and you have to call a suspicious tech support number:
Application.exe has stopped working
Windows can check online for a solution to the problem.
Check online for a solution and close the program.
Close the program.
Call Toll Free: {number}
Login Failed. Computer Locked. Call Support at
Once the Google Chrome Support Centre scam has successfully convinced you into calling the number itself, you may be linked to different tech support “experts” that may pretend to be official Google Support. Be advised in case you contact them to not fall into what they are trying to convince you to do and if you haven’t, do not call the number at all. It is a scamming number which leads you to devious individuals who aim to:
- Steal personal or financial information from you.
- Obtain access to your PC by letting them “fix the problem”.
- Infect your PC with various different types of viruses.
In addition to this, the software that may have affected your computer and is currently displaying those advertisements on your computer may also redirect your computer to other sites as well via pop-ups, banners, highlighted text ads and other forms of ad-supported content. Those sites may pose different risks to your computer and this includes:
- Malicious websites that may cause an infection of malware on your computer.
- Websites of a scamming nature.
- Sites that may display more adware.
- Sites that may be fake login pages of Facebook, Instagram and other important social media In order to steal your login and password.
Remove Google Chrome Support Centre Scam Fully
In order to remove the unwanted software that may be causing these redirects on your computer, you should follow the removal instructions for PC underneath. They have been divided in manual and automatic removal. If you cannot detect the program causing advertisements on your PC or you still see ads after manually removing it, experts advise that you automatically scan for and remove all objects associated with this ad-supported software on your PC by using an advanced anti-malware program. It will help remove the threat completely and also ensure that your computer is protected against any future intrusions.
Ventsislav Krastev
Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.
Follow Me:
- Guide 1: How to Remove Google Chrome Support Centre from Windows.
- Guide 2: Get rid of Google Chrome Support Centre from Mac OS X.
- Guide 3: Remove Google Chrome Support Centre from Google Chrome.
- Guide 4: Erase Google Chrome Support Centre from Mozilla Firefox.
- Guide 5: Uninstall Google Chrome Support Centre from Microsoft Edge.
- Guide 6: Remove Google Chrome Support Centre from Safari.
- Guide 7: Eliminate Google Chrome Support Centre from Internet Explorer.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
How to Remove Google Chrome Support Centre from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove Google Chrome Support Centre
Step 2: Uninstall Google Chrome Support Centre and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:
Follow the instructions above and you will successfully uninstall most programs.
Step 3: Clean any registries, created by Google Chrome Support Centre on your computer.
The usually targeted registries of Windows machines are the following:
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
You can access them by opening the Windows registry editor and deleting any values, created by Google Chrome Support Centre there. This can happen by following the steps underneath:
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
Get rid of Google Chrome Support Centre from Mac OS X.
Step 1: Uninstall Google Chrome Support Centre and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove Google Chrome Support Centre via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
→ ~/Library/LaunchAgents
/Library/LaunchDaemons
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove Google Chrome Support Centre files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as Google Chrome Support Centre, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
Remove Google Chrome Support Centre from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
Erase Google Chrome Support Centre from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
Uninstall Google Chrome Support Centre from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
Remove Google Chrome Support Centre from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Google Chrome Support Centre will be removed.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
Eliminate Google Chrome Support Centre from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.
