Google Chrome Support Centre Scam “Virus” – How to Remove It

This article has been created in order to explain to you how to remove the Google Chrome Support Centre scamming message from your PC completely and how to stop such intrusive programs in the future as well.

The Google Chrome Support Centre scam is the type of screen which if appears on your computer should not be trusted. It’s main goal is to convince you that your computer is under threat and also your information may be compromised. To solve these “issues”, Google Chrome Support Centre scam aims to get you to call a fake tech support number, the main goal of which is to get you to make a call to a fake tech support number or to get victims to download and install various different types of dubious software on their computers.

Threat Summary

Name	Google Chrome Support Centre
Type	Tech Support Scam
Short Description	Displays a fake Error message which may decieve you into calling a fake tech support number.
Symptoms	You receive redirects to web pages that display messages which claim your computer is compromised.
Distribution Method	Bundled downloads. Web pages which may advertise it.
Detection Tool	See If Your System Has Been Affected by Google Chrome Support Centre Download Malware Removal Tool
User Experience	Join Our Forum to Discuss Google Chrome Support Centre.

Google Chrome Support Centre – How Did I Get It

The Google Chrome Support Centre scam is likely introduced to your computer as a result of having an ad-supported program which is displaying web browser re-directions as well as other forms of advertisements on your computer. Such unwanted programs are often replicate as a result of bundling of the setups of freeware programs. This process includes using free programs from third-party websites, like media players, codec packs and several other types of freeware users often download. What some third-party sites do is that they include unwanted programs posing as free software that will help you in a way. These programs can not be detected so easily, partly because they are likely located in the “Advanced” or “Custom” modes of the installs, resulting in them being added without the user realizing it has happened.

Google Chrome Support Centre Scam Site – More Information

As soon as you get redirected to the Google Chrome Support Centre web page, you immediately start seeing messages that state that you seem to have a virus problem since Windows firewall has detected it. The message is in a Google Chrome’s Red Screen style, imitating the original screen that pops up on Google Chrome when it warns you that you are about to visit a deceptive cite. Here is how the fake looks in comparison to the original web page:

In addition to this, the virus page may also display a pop-up that Is claiming that some type of “application.exe” file has stopped functioning and you have to call a suspicious tech support number:

Application.exe has stopped working
Windows can check online for a solution to the problem.
Check online for a solution and close the program.
Close the program.
Call Toll Free: {number}
Login Failed. Computer Locked. Call Support at

Once the Google Chrome Support Centre scam has successfully convinced you into calling the number itself, you may be linked to different tech support “experts” that may pretend to be official Google Support. Be advised in case you contact them to not fall into what they are trying to convince you to do and if you haven’t, do not call the number at all. It is a scamming number which leads you to devious individuals who aim to:

• Steal personal or financial information from you.
• Obtain access to your PC by letting them “fix the problem”.
• Infect your PC with various different types of viruses.

In addition to this, the software that may have affected your computer and is currently displaying those advertisements on your computer may also redirect your computer to other sites as well via pop-ups, banners, highlighted text ads and other forms of ad-supported content. Those sites may pose different risks to your computer and this includes:

• Malicious websites that may cause an infection of malware on your computer.
• Websites of a scamming nature.
• Sites that may display more adware.
• Sites that may be fake login pages of Facebook, Instagram and other important social media In order to steal your login and password.

Remove Google Chrome Support Centre Scam Fully

In order to remove the unwanted software that may be causing these redirects on your computer, you should follow the removal instructions for PC underneath. They have been divided in manual and automatic removal. If you cannot detect the program causing advertisements on your PC or you still see ads after manually removing it, experts advise that you automatically scan for and remove all objects associated with this ad-supported software on your PC by using an advanced anti-malware program. It will help remove the threat completely and also ensure that your computer is protected against any future intrusions.

Manually delete Google Chrome Support Centre from Windows and your browser

Note! Substantial notification about the Google Chrome Support Centre threat: Manual removal of Google Chrome Support Centre requires interference with system files and registries. Thus, it can cause damage to your PC. Even if your computer skills are not at a professional level, don’t worry. You can do the removal yourself just in 5 minutes, using a malware removal tool.

1. Remove or Uninstall Google Chrome Support Centre in Windows

Remove or Uninstall Google Chrome Support Centre in Windows.

Step 1: Remove/Uninstall Google Chrome Support Centre in Windows

Here is a method in few easy steps to remove that program. No matter if you are using Windows 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program get left behind, and that can lead to unstable work of your PC, mistakes with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

Hold the Windows Logo Button and “R” on your keyboard. A Pop-up window will appear (fig.1).

In the field type in “appwiz.cpl” and press ENTER (fig.2).

This will open a window with all the programs installed on the PC.
Select the program that you want to remove, and press “Uninstall” (fig.3).

Follow the instructions above and you will successfully uninstall Google Chrome Support Centre.

2. Remove Google Chrome Support Centre from Your Browser and Your Registry Editor

Remove Google Chrome Support Centre from Your Browser.

Remove a toolbar from Mozilla FirefoxRemove a toolbar from Google Chrome Remove a toolbar from Internet Explorer Remove a toolbar from Safari Fix registry entries created by Google Chrome Support Centre on your PC.

Start Mozilla Firefox Open the menu window

Select the “Add-ons” icon from the menu

Select Google Chrome Support Centre and click “Remove”

After Google Chrome Support Centre is removed, restart Mozilla Firefox by closing it from the red “X” in the top right corner and start it again.

Start Google Chrome and Open the drop menu

Move the cursor over “Tools” and then from the extended menu choose “Extensions“

From the opened “Extensions” menu locate Google Chrome Support Centre and click on the garbage bin icon on the right of it.

After Google Chrome Support Centre is removed, restart Google Chrome by closing it from the red “X” in the top right corner and start it again.

Start Internet Explorer:

Click “‘Tools’ to open the drop menu and select ‘Manage Add-ons’

In the ‘Manage Add-ons’ window, make sure that in the first window ‘Add-on Types’, the drop menu ‘Show’ is on ‘All add-ons’

Select Google Chrome Support Centre to remove, and then click ‘Disable’. A pop-up window will appear to inform you that you are about to disable the selected toolbar, and some additional toolbars might be disabled as well. Leave all the boxes checked, and click ‘Disable’.

After Google Chrome Support Centre has been removed, restart Internet Explorer by closing it from the red ‘X’ in the top right corner and start it again.

Start Safari

Open the drop menu by clicking on the sprocket icon in the top right corner.

From the drop menu select ‘Preferences’
In the new window select ‘Extensions’
Click once on Google Chrome Support Centre
Click ‘Uninstall’

A pop-up window will appear asking for confirmation to uninstall Google Chrome Support Centre. Select ‘Uninstall’ again, and the Google Chrome Support Centre will be removed.

Some malicious scripts may modify the registry entries of your computer to change different settings. This is why manual clean up of your Windows Registry Database is strongly recommended. Since the tutorial on how to do this is a bit lenghty, we recommend following our instructive article about fixing registry entries.

Automatically remove Google Chrome Support Centre by downloading an advanced anti-malware program

1. Remove Google Chrome Support Centre with SpyHunter Anti-Malware Tool and back up your data

Remove Google Chrome Support Centre with SpyHunter Anti-Malware Tool

1. Install SpyHunter to scan for and remove Google Chrome Support Centre.2. Scan with SpyHunter to Detect and Remove Google Chrome Support Centre. Back up your data to secure it against infections and file encryption by Google Chrome Support Centre in the future.

Step 1:Click on the “Download” button to proceed to SpyHunter’s download page.

Download

Malware Removal Tool

It is highly recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter.

Step 2: Guide yourself by the download instructions provided for each browser.
Step 3: After you have installed SpyHunter, wait for it to automatically update.

Step1: After the update process has finished, click on the ‘Scan Computer Now’ button.

Step2: After SpyHunter has finished scanning your PC for any Google Chrome Support Centre files, click on the ‘Fix Threats’ button to remove them automatically and permanently.

Step3: Once the intrusions on your PC have been removed, it is highly recommended to restart it.

Back up your data to secure it against attacks in the future

IMPORTANT! Before reading the Windows backup instructions, we highly recommend to back up your data automatically with cloud backup and insure it against any type of data loss on your device, even the most severe. We recommend reading more about and downloading SOS Online Backup .

SOS Online Backup

Optional: Using Alternative Anti-Malware Tools

Remove Google Chrome Support Centre Using Other Alternative Tools

STOPZilla Anti Malware

1. Download and Install STOPZilla Anti-malware to Scan for And Remove Google Chrome Support Centre.
Step 1: Download STOPZilla by clicking here.
Step 2: A pop-up window will appear. Click on the ‘Save File’ button. If it does not, click on the Download button and save it afterwards.

Step 3: After you have downloaded the setup, simply open it.
Step 4: The installer should appear. Click on the ‘Next’ button.

Step 5: Check the ‘I accept the agreement’ check circle if not checked if you accept it and click the ‘Next’ button once again.

Step 6: Review and click on the ‘Install’ button.

Step 7: After the installation process has completed click on the ‘Finish’ button.

2. Scan your PC with STOPZilla Anti Malware to remove all Google Chrome Support Centre associated files completely.
Step 1: Launch STOPZilla if you haven’t launched it after install.
Step 2: Wait for the software to automatically scan and then click on the ‘Repair Now’ button. If it does not scan automatically, click on the ‘Scan Now’ button.

Step 3: After the removal of all threats and associated objects, you should Restart your PC.

Vencislav Krustev

Ventsislav has been covering the latest malware, software and newest tech developments at SensorsTechForum for 3 years now. He started out as a network administrator. Having graduated Marketing as well, Ventsislav also has passion for discovery of new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management and then Network Administration, he found his passion within cybersecrurity and is a strong believer in basic education of every user towards online safety.

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