Google Chrome Support Centre Scam “Virus” – How to Remove It

Google Chrome Support Centre Scam “Virus” – How to Remove It

This article has been created in order to explain to you how to remove the Google Chrome Support Centre scamming message from your PC completely and how to stop such intrusive programs in the future as well.

The Google Chrome Support Centre scam is the type of screen which if appears on your computer should not be trusted. It’s main goal is to convince you that your computer is under threat and also your information may be compromised. To solve these “issues”, Google Chrome Support Centre scam aims to get you to call a fake tech support number, the main goal of which is to get you to make a call to a fake tech support number or to get victims to download and install various different types of dubious software on their computers.

Threat Summary

NameGoogle Chrome Support Centre
TypeTech Support Scam
Short DescriptionDisplays a fake Error message which may decieve you into calling a fake tech support number.
SymptomsYou receive redirects to web pages that display messages which claim your computer is compromised.
Distribution MethodBundled downloads. Web pages which may advertise it.
Detection Tool See If Your System Has Been Affected by Google Chrome Support Centre


Malware Removal Tool

User ExperienceJoin Our Forum to Discuss Google Chrome Support Centre.

Google Chrome Support Centre – How Did I Get It

The Google Chrome Support Centre scam is likely introduced to your computer as a result of having an ad-supported program which is displaying web browser re-directions as well as other forms of advertisements on your computer. Such unwanted programs are often replicate as a result of bundling of the setups of freeware programs. This process includes using free programs from third-party websites, like media players, codec packs and several other types of freeware users often download. What some third-party sites do is that they include unwanted programs posing as free software that will help you in a way. These programs can not be detected so easily, partly because they are likely located in the “Advanced” or “Custom” modes of the installs, resulting in them being added without the user realizing it has happened.

Google Chrome Support Centre Scam Site – More Information

As soon as you get redirected to the Google Chrome Support Centre web page, you immediately start seeing messages that state that you seem to have a virus problem since Windows firewall has detected it. The message is in a Google Chrome’s Red Screen style, imitating the original screen that pops up on Google Chrome when it warns you that you are about to visit a deceptive cite. Here is how the fake looks in comparison to the original web page:

In addition to this, the virus page may also display a pop-up that Is claiming that some type of “application.exe” file has stopped functioning and you have to call a suspicious tech support number:

Application.exe has stopped working
Windows can check online for a solution to the problem.
Check online for a solution and close the program.
Close the program.
Call Toll Free: {number}
Login Failed. Computer Locked. Call Support at

Once the Google Chrome Support Centre scam has successfully convinced you into calling the number itself, you may be linked to different tech support “experts” that may pretend to be official Google Support. Be advised in case you contact them to not fall into what they are trying to convince you to do and if you haven’t, do not call the number at all. It is a scamming number which leads you to devious individuals who aim to:

  • Steal personal or financial information from you.
  • Obtain access to your PC by letting them “fix the problem”.
  • Infect your PC with various different types of viruses.

In addition to this, the software that may have affected your computer and is currently displaying those advertisements on your computer may also redirect your computer to other sites as well via pop-ups, banners, highlighted text ads and other forms of ad-supported content. Those sites may pose different risks to your computer and this includes:

  • Malicious websites that may cause an infection of malware on your computer.
  • Websites of a scamming nature.
  • Sites that may display more adware.
  • Sites that may be fake login pages of Facebook, Instagram and other important social media In order to steal your login and password.

Remove Google Chrome Support Centre Scam Fully

In order to remove the unwanted software that may be causing these redirects on your computer, you should follow the removal instructions for PC underneath. They have been divided in manual and automatic removal. If you cannot detect the program causing advertisements on your PC or you still see ads after manually removing it, experts advise that you automatically scan for and remove all objects associated with this ad-supported software on your PC by using an advanced anti-malware program. It will help remove the threat completely and also ensure that your computer is protected against any future intrusions.


Ventsislav Krastev

Ventsislav has been covering the latest malware, software and newest tech developments at SensorsTechForum for 3 years now. He started out as a network administrator. Having graduated Marketing as well, Ventsislav also has passion for discovery of new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management and then Network Administration, he found his passion within cybersecrurity and is a strong believer in basic education of every user towards online safety.

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