This article has been created to explain what is the fake Support.microsoft.com tech support scam using the legitimate Microsoft website and to show you how you can remove this scam from your PC completely.
A new scam, from the “Your Computer has Been Blocked” tech support scams has been detected by security researchers. The scam redirects to a website, dubbed ***Attention Required*** on it’s tab and the page shows a pop-up which asks the victim to enter his username and password or call one of it’s tech support numbers, which researchers have detected to be 1844-279-4543. The scam also aims to imitate the official Microsoft Support website and also displays a fake notification that the victim’s computer has been attacked by malware, alongside which is a tech support scamming notification.
|Type||Tech Support Scam/PUP|
|Short Description||May redirect you to a web page, pretending to be a legitimate Microsoft page. End goal is to scam you out of your data or money.|
|Symptoms||Your web browser may experience a redirect to a web page that may block it.|
|Distribution Method||Bundled downloads. Web pages which may advertise it.|
|Detection Tool|| See If Your System Has Been Affected by Support.microsoft.com Scam |
Malware Removal Tool
|User Experience||Join Our Forum to Discuss Support.microsoft.com Scam.|
Support.microsoft.com Scam – How Did I Get It
Support.microsoft.com Scam – More About It
As soon as it has been triggered on your computer, the Support.microsoft.com scamming message may display it’s main screen which is basically a fake Microsoft Support web page and looks somewhat like the following:
The screen is dubbed ***Attention Required*** and it may begin to display a sound message, which may read what is written on the pop-up, called “CRITICAL ALERT FROM WINDOWS: YOUR COMPUTER HAS BEEN BLOCKED” which appears after the redirect is introduced on your PC. The pop-up asks the victim to refrain from using internet services and scares him or her that if the computer is shut down or close, the victim risks losing data:
“Please do not use any internet based services to avoid identity thefts.
PLEASE DO NOT SHUT DOWN OR RESTART YOUR COMPUTER DING THT LEAD TO DATA LOSS AND FAILIURE OF OPERATING SYSTEM HENCE NON-BOOTABLE SITUATION RESULTING COMPLETE DATA LOSS”
As soon as this happens, another pop-up is displayed on the browser with the following notification and blank fields with room in them to enter a username and a password:
https://support.microsoft.com is requesting your username and password. The site says:
“Windows and computer has been blocked due to some suspicious activity, to get your computer securre call us immediately on our Toll-free 1844-279-454”
When we checked for this number on websites, we have seen several reports that it was scam-related and after calling the scammers, they pretended to be from Microsoft and asked for an insane sum of money to fix a problem that does not exist and the funny thing is that they were willing to renegotiate the price. Here is what the victim explained in his report:
“this number is a scam.. they pretended to be Microsoft support team and asked to pay 800 dollars to fix my problem after I said I could not pay 800 bucks they narrowed it down to about a $150… then I hung up”
If you see any scams of this type, researchers strongly advise not to call the number mentioned and not to trust any scareware messages that claim your PC will break down and you will lose your data if you close your browser. Instead it is strongly recommended to remove any unwanted software that may be residing on your computer and causing pop-ups, like the pretending-to-be support.microsoft.com scamming messages.
Remove Fake Support.Microsoft.com Scam Completely
In order to make sure that you do not have any problems of this type in the future, we recommend that you clean up your web browser as well as your computer. You can do this either manually or automatically by following the instructions underneath. To best make sure that your computer is secured against intrusive programs and malware in the future, it is also highly recommended that you remove the Support.microsoft.com scam automatically by scanning your PC with an advanced anti-malware program which will detect any unwanted software that may be causing such redirects.