Support.microsoft.com Scam (1844-279-4543) – How to Remove It Fully
THREAT REMOVAL

Support.microsoft.com Scam (1844-279-4543) – How to Remove It Fully

This article has been created to explain what is the fake Support.microsoft.com tech support scam using the legitimate Microsoft website and to show you how you can remove this scam from your PC completely.

A new scam, from the “Your Computer has Been Blocked” tech support scams has been detected by security researchers. The scam redirects to a website, dubbed ***Attention Required*** on it’s tab and the page shows a pop-up which asks the victim to enter his username and password or call one of it’s tech support numbers, which researchers have detected to be 1844-279-4543. The scam also aims to imitate the official Microsoft Support website and also displays a fake notification that the victim’s computer has been attacked by malware, alongside which is a tech support scamming notification.

Threat Summary

NameSupport.microsoft.com Scam
TypeTech Support Scam/PUP
Short DescriptionMay redirect you to a web page, pretending to be a legitimate Microsoft page. End goal is to scam you out of your data or money.
SymptomsYour web browser may experience a redirect to a web page that may block it.
Distribution MethodBundled downloads. Web pages which may advertise it.
Detection Tool See If Your System Has Been Affected by Support.microsoft.com Scam

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User ExperienceJoin Our Forum to Discuss Support.microsoft.com Scam.

Support.microsoft.com Scam – How Did I Get It

The main method of propagation which is likely used by this tech support scamming software is likely a potentially unwanted program or a JavaScript type of code both of which have the ability to cause web browser redirects directly on your computer. These programs are often spread as a result of you having to either go on an unsafe and low reputation website or having to download a bundled program. Software bundling is very common when It comes down to PUPs (potentially unwanted programs) and it’s primary purpose is to slither using modified installers of free programs’ setups that are uploaded online. Such programs are often believed to be free media players, torrent downloaders and other free software. Since they cannot easily be found when you download their installers, security experts strongly recommend to always take a look at the “Custom” or “Advanced” installation modes when you install a program. Those unwanted programs usually pretend to help you with your daily software activities whereas in fact they cause browser redirects and notifications to appear on your computer, like the Support.microsoft.com scamming message.

Support.microsoft.com Scam – More About It

As soon as it has been triggered on your computer, the Support.microsoft.com scamming message may display it’s main screen which is basically a fake Microsoft Support web page and looks somewhat like the following:

The screen is dubbed ***Attention Required*** and it may begin to display a sound message, which may read what is written on the pop-up, called “CRITICAL ALERT FROM WINDOWS: YOUR COMPUTER HAS BEEN BLOCKED” which appears after the redirect is introduced on your PC. The pop-up asks the victim to refrain from using internet services and scares him or her that if the computer is shut down or close, the victim risks losing data:

“Please do not use any internet based services to avoid identity thefts.
PLEASE DO NOT SHUT DOWN OR RESTART YOUR COMPUTER DING THT LEAD TO DATA LOSS AND FAILIURE OF OPERATING SYSTEM HENCE NON-BOOTABLE SITUATION RESULTING COMPLETE DATA LOSS”

As soon as this happens, another pop-up is displayed on the browser with the following notification and blank fields with room in them to enter a username and a password:

https://support.microsoft.com is requesting your username and password. The site says:
“Windows and computer has been blocked due to some suspicious activity, to get your computer securre call us immediately on our Toll-free 1844-279-454”

When we checked for this number on websites, we have seen several reports that it was scam-related and after calling the scammers, they pretended to be from Microsoft and asked for an insane sum of money to fix a problem that does not exist and the funny thing is that they were willing to renegotiate the price. Here is what the victim explained in his report:

“this number is a scam.. they pretended to be Microsoft support team and asked to pay 800 dollars to fix my problem after I said I could not pay 800 bucks they narrowed it down to about a $150… then I hung up”

If you see any scams of this type, researchers strongly advise not to call the number mentioned and not to trust any scareware messages that claim your PC will break down and you will lose your data if you close your browser. Instead it is strongly recommended to remove any unwanted software that may be residing on your computer and causing pop-ups, like the pretending-to-be support.microsoft.com scamming messages.

Remove Fake Support.Microsoft.com Scam Completely

In order to make sure that you do not have any problems of this type in the future, we recommend that you clean up your web browser as well as your computer. You can do this either manually or automatically by following the instructions underneath. To best make sure that your computer is secured against intrusive programs and malware in the future, it is also highly recommended that you remove the Support.microsoft.com scam automatically by scanning your PC with an advanced anti-malware program which will detect any unwanted software that may be causing such redirects.

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Ventsislav Krastev

Ventsislav has been covering the latest malware, software and newest tech developments at SensorsTechForum for 3 years now. He started out as a network administrator. Having graduated Marketing as well, Ventsislav also has passion for discovery of new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management and then Network Administration, he found his passion within cybersecrurity and is a strong believer in basic education of every user towards online safety.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove Support.microsoft.com Scam from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove Support.microsoft.com Scam

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall Support.microsoft.com Scam and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by Support.microsoft.com Scam on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Support.microsoft.com Scam there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Support.microsoft.com Scam with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of Support.microsoft.com Scam from Mac OS X.


Step 1: Uninstall Support.microsoft.com Scam and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Support.microsoft.com Scam:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Support.microsoft.com Scam. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Support.microsoft.com Scam. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Support.microsoft.com Scam via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Support.microsoft.com Scam. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove Support.microsoft.com Scam files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as Support.microsoft.com Scam, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Support.microsoft.com Scam from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase Support.microsoft.com Scam from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall Support.microsoft.com Scam from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Delete Support.microsoft.com Scam from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Support.microsoft.com Scam will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate Support.microsoft.com Scam from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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