This article has been created to explain what is the fake Support.microsoft.com tech support scam using the legitimate Microsoft website and to show you how you can remove this scam from your PC completely.
A new scam, from the “Your Computer has Been Blocked” tech support scams has been detected by security researchers. The scam redirects to a website, dubbed ***Attention Required*** on it’s tab and the page shows a pop-up which asks the victim to enter his username and password or call one of it’s tech support numbers, which researchers have detected to be 1844-279-4543. The scam also aims to imitate the official Microsoft Support website and also displays a fake notification that the victim’s computer has been attacked by malware, alongside which is a tech support scamming notification.
|Type||Tech Support Scam/PUP|
|Short Description||May redirect you to a web page, pretending to be a legitimate Microsoft page. End goal is to scam you out of your data or money.|
|Symptoms||Your web browser may experience a redirect to a web page that may block it.|
|Distribution Method||Bundled downloads. Web pages which may advertise it.|
|Detection Tool|| See If Your System Has Been Affected by Support.microsoft.com Scam |
Malware Removal Tool
|User Experience||Join Our Forum to Discuss Support.microsoft.com Scam.|
Support.microsoft.com Scam – How Did I Get It
Support.microsoft.com Scam – More About It
As soon as it has been triggered on your computer, the Support.microsoft.com scamming message may display it’s main screen which is basically a fake Microsoft Support web page and looks somewhat like the following:
The screen is dubbed ***Attention Required*** and it may begin to display a sound message, which may read what is written on the pop-up, called “CRITICAL ALERT FROM WINDOWS: YOUR COMPUTER HAS BEEN BLOCKED” which appears after the redirect is introduced on your PC. The pop-up asks the victim to refrain from using internet services and scares him or her that if the computer is shut down or close, the victim risks losing data:
“Please do not use any internet based services to avoid identity thefts.
PLEASE DO NOT SHUT DOWN OR RESTART YOUR COMPUTER DING THT LEAD TO DATA LOSS AND FAILIURE OF OPERATING SYSTEM HENCE NON-BOOTABLE SITUATION RESULTING COMPLETE DATA LOSS”
As soon as this happens, another pop-up is displayed on the browser with the following notification and blank fields with room in them to enter a username and a password:
https://support.microsoft.com is requesting your username and password. The site says:
“Windows and computer has been blocked due to some suspicious activity, to get your computer securre call us immediately on our Toll-free 1844-279-454”
When we checked for this number on websites, we have seen several reports that it was scam-related and after calling the scammers, they pretended to be from Microsoft and asked for an insane sum of money to fix a problem that does not exist and the funny thing is that they were willing to renegotiate the price. Here is what the victim explained in his report:
“this number is a scam.. they pretended to be Microsoft support team and asked to pay 800 dollars to fix my problem after I said I could not pay 800 bucks they narrowed it down to about a $150… then I hung up”
If you see any scams of this type, researchers strongly advise not to call the number mentioned and not to trust any scareware messages that claim your PC will break down and you will lose your data if you close your browser. Instead it is strongly recommended to remove any unwanted software that may be residing on your computer and causing pop-ups, like the pretending-to-be support.microsoft.com scamming messages.
Remove Fake Support.Microsoft.com Scam Completely
In order to make sure that you do not have any problems of this type in the future, we recommend that you clean up your web browser as well as your computer. You can do this either manually or automatically by following the instructions underneath. To best make sure that your computer is secured against intrusive programs and malware in the future, it is also highly recommended that you remove the Support.microsoft.com scam automatically by scanning your PC with an advanced anti-malware program which will detect any unwanted software that may be causing such redirects.
- Guide 1: How to Remove Support.microsoft.com Scam from Windows.
- Guide 2: Get rid of Support.microsoft.com Scam from Mac OS X.
- Guide 3: Remove Support.microsoft.com Scam from Google Chrome.
- Guide 4: Erase Support.microsoft.com Scam from Mozilla Firefox.
- Guide 5: Uninstall Support.microsoft.com Scam from Microsoft Edge.
- Guide 6: Delete Support.microsoft.com Scam from Safari.
- Guide 7: Eliminate Support.microsoft.com Scam from Internet Explorer.
How to Remove Support.microsoft.com Scam from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove Support.microsoft.com Scam
Step 2: Uninstall Support.microsoft.com Scam and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it.
Step 3: Clean any registries, created by Support.microsoft.com Scam on your computer.
The usually targeted registries of Windows machines are the following:
You can access them by opening the Windows registry editor and deleting any values, created by Support.microsoft.com Scam there. This can happen by following the steps underneath:
Get rid of Support.microsoft.com Scam from Mac OS X.
Step 1: Uninstall Support.microsoft.com Scam and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove Support.microsoft.com Scam via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove Support.microsoft.com Scam files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as Support.microsoft.com Scam, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Remove Support.microsoft.com Scam from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase Support.microsoft.com Scam from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall Support.microsoft.com Scam from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Delete Support.microsoft.com Scam from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Support.microsoft.com Scam will be removed.
Eliminate Support.microsoft.com Scam from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.