What is .help files virus? What is Phobos ransomware? Can files encrypted by the .help files virus be recovered?
Phobos or otherwise known as .help files virus is ransomware. It encrypts files by appending the .help extension to them, making them inaccessible. All encrypted files will receive the new extension as a secondary one. Another extension will be added before it that is generated on a random principle. The Phobos ransomware drops a ransom note, which gives instructions to victims on how they can allegedly restore their data.
|Name||.help Files Virus|
|Short Description||The ransomware encrypts files on your computer system and demands a ransom to be paid to allegedly recover them.|
|Symptoms||The Phobos ransomware will encrypt your files by appending the .help extension to them, along with a unique identification number placing the new .help extension as a secondary.|
|Distribution Method||Spam Emails, Email Attachments|
|Detection Tool|| See If Your System Has Been Affected by .help Files Virus |
Malware Removal Tool
|User Experience||Join Our Forum to Discuss .help Files Virus.|
|Data Recovery Tool||Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.|
.help Files Virus – How Did It Infect My PC and What Happened After?
.help Files Virus might spread its infection via a payload dropper, which initiates the malicious script for this ransomware. The virus might also distribute its payload file on social media and file-sharing services. Freeware which is found on the Web can be presented as helpful also be hiding the malicious script for the cryptovirus. Read the tips for ransomware prevention from our forum.
Phobos or better known as the .help Files Virus is ransomware that encrypts your files and shows a ransomware note. You should NOT under any circumstances pay any ransom sum.
You can see the ransom payment instructions in a file called info.hta as showcased here:
The ransom payment instructions state:
All your files have been encrypted!
All your files have been encrypted due to a security problem with your PC. If you want to restore them, write us to the e-mail [email protected]
Write this ID in the title of your message 1E857D00-1016
In case of no answer in 24 hours write us to this e-mail:[email protected]
If there is no response from our mail, you can install the Jabber client and write to us in support of [email protected]
You have to pay for decryption in Bitcoins. The price depends on how fast you write to us. After payment we will send you the decryption tool that will decrypt all your files.
Free decryption as guarantee
Before paying you can send us up to 5 files for free decryption. The total size of files must be less than 10Mb (non archived), and files should not contain valuable information. (databases,backups, large excel sheets, etc.)
How to obtain Bitcoins
The easiest way to buy bitcoins is LocalBitcoins site. You have to register, click ‘Buy bitcoins’, and select the seller by payment method and price.
Also you can find other places to buy Bitcoins and beginners guide here:
Jabber client installation instructions:
Download the jabber (Pidgin) client from https://pidgin.im/download/windows/
After installation, the Pidgin client will prompt you to create a new account.
In the “Protocol” field, select XMPP
In “Username” – come up with any name
In the field “domain” – enter any jabber-server, there are a lot of them, for example – exploit.im
Create a password
At the bottom, put a tick “Create account”
If you selected “domain” – exploit.im, then a new window should appear in which you will need to re-enter your data:
You will need to follow the link to the captcha (there you will see the characters that you need to enter in the field below)
If you don’t understand our Pidgin client installation instructions, you can find many installation tutorials on youtube – hxxps://www.youtube.com/results?search_query=pidgin+jabber+install
Do not rename encrypted files.
Do not try to decrypt your data using third party software, it may cause permanent data loss.
Decryption of your files with the help of third parties may cause increased price (they add their fee to our) or you can become a victim of a scam.
The extortionists want you to pay a ransom for the alleged restoration of your files, same as with a lot of ransomware viruses. .help Files Virus ransomware could make entries in the Windows Registry to achieve persistence, and could launch or repress processes in a Windows system. All encrypted will receive the .help extension alongside a random generated one. That extension will be placed as a secondary one to each file and look something like .help. Audio, video, image files as well as documents, backups and banking data can be encrypted by the ransomware.
The .help Files Virus could be set to erase all the Shadow Volume Copies from the Windows operating system with the help of the following command:
→vssadmin.exe delete shadows /all /Quiet
If your computer device was infected with this ransomware and your files are locked, read on through to find out how you could potentially restore your files back to normal.
Remove .help Files Virus
If your computer got infected with the .help Files Virus, you should have a bit of experience in removing malware. You should get rid of this ransomware as quickly as possible before it can have the chance to spread further and infect other computers. You should remove the ransomware and follow the step-by-step instructions guide provided below.