'You Have A New Voicemail' scam — WHAT IS IT + How to Remove

by Martin Beltov | June 11, 2019 | 0 Comments phishing scam, removal guide, scam

Threat Summary The ‘You Have A New Voicemail’ Scam – Distribution Ways The ‘You Have A New Voicemail’ Scam – In-Depth Overview Remove The ‘You Have A New Voicemail’ Scam from Windows and Your Browser

This article has been created in order to explain to you what is the The ‘You Have A New Voicemail’ Scam and how you can remove them as well as all potentially unwanted programs delivered through them.

The ‘You Have A New Voicemail’ scam is a prevalent phishing strategy that is employed by hackers in order to manipulate voicemail account holders into revealing sensitive information. Depending on the campaign they can either compromise the voicemail system or send out the messages directly from various external phones used for the purpose.

Threat Summary

Name	'You Have A New Voicemail' scam
Type	Phishing voice scam
Short Description	The ‘You Have A New Voicemail’ Scam is an advanced phishing technique aiming to manipulate the users and breaking into their systems.
Symptoms	Victims will receive voice messages and may find notice strange behavior on their voice machines.
Distribution Method	Phishing messages.
Detection Tool	See If Your System Has Been Affected by malware Download Malware Removal Tool
User Experience	Join Our Forum to Discuss 'You Have A New Voicemail' scam.

The ‘You Have A New Voicemail’ Scam – Distribution Ways

The ‘You Have A New Voicemail’ Scam is a distinct practice used by various criminal collectives. What’s distinct about it is that there are several multiple ways that it can be done. The simplest way is to find the phone numbers of the targets and craft voicemail messages which are routed through an international calling network.

The other tactic depends on the intrusion of the voicemail system. The criminals can attempt to intrude into the voicemail inboxes by logging into them. The reason why this is successful in a large percentage of cases is the fact that many users use default passwords and account credentials. This allows the hackers to automate the intrusions with the suitable framework.

If the voicemails are connected to specific software then the computers can be hacked. This can be done via automated vulnerability testing or falling to common infections:

Virus Infections — All popular virus types can include the required code in order to facilitate the required hacking. This can be either automatic at the point of infection or after looking out for certain conditions on the local machine.
Phishing Methods — The criminals can use social engineering techniques in order to manipulate the users into giving up their credentials or doing certain actions.
Vulnerabilities Exploitation — Automatic exploitation of found bugs can reveal credentials and other information thus allowing the hackers to carry out the ‘You Have A New Voicemail’ Scam.

The ‘You Have A New Voicemail’ Scam – In-Depth Overview

What’s dangerous is that often scams like this one are connected to the computers that the computer users. The criminals usually intend to break into the computer systems by using the scam. The intrusions that are made into the business voicemail systems can lead to financial losses by routing expensive phone calls through them.

Other possible consequences the use of legitimate voicemail systems that have been hacked for criminal operations including the following:

Criminal Use Of The Servers — If the hackers obtain access to the servers that are used by the victims. By taking over them they can use them as routing points or places from where criminal activity can originate.
Blackmail and Phishing — By itself the ‘You Have A New Voicemail’ Scam requires the users to believe in a lie. As a result the hackers can convince the victims into performing all kinds of actions, as well as disclosing sensitive information. This is particularly useful for carrying out crimes such as identity theft and financial abuse.
Botnet Recruitment — Digital voicemail systems by design are computer systems and they can be used as nodes in a worldwide botnet network. It can be used for criminal activity such as coordinating DDoS attacks.

Remove The ‘You Have A New Voicemail’ Scam from Windows and Your Browser

If you want to remove the The ‘You Have A New Voicemail’ Scam from your computer, we strongly suggest that you follow the removal instructions posted underneath this article. They have been created with the main idea In mind to help you delete this virus either manually or automatically. Be advised that according to experts the best way to try and remove the software that is causing the The ‘You Have A New Voicemail’ Scamming pop-ups is to use an advanced anti-malware software. Such program is created with the idea in mind to fully scan your computer and try to eliminate any traces of unwanted programs while protecting your computer against future infections as well.

Martin Beltov

Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.

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Guide 1: How to Remove 'You Have A New Voicemail' scam from Windows.
Guide 2: Get rid of 'You Have A New Voicemail' scam on Mac OS X.
Guide 3: Remove 'You Have A New Voicemail' scam in Google Chrome.

Guide 4: Erase 'You Have A New Voicemail' scam from Mozilla Firefox.
Guide 5: Uninstall 'You Have A New Voicemail' scam from Microsoft Edge.
Guide 6: Remove 'You Have A New Voicemail' scam from Safari.
Guide 7: Eliminate 'You Have A New Voicemail' scam from Internet Explorer.
Guide 8: Disable 'You Have A New Voicemail' scam Push Notifications in Your Browsers.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

How to Remove 'You Have A New Voicemail' scam from Windows.

Step 1: Boot Your PC In Safe Mode to isolate and remove 'You Have A New Voicemail' scam

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R

2. The "Run" Window will appear. In it, type "msconfig" and click OK.

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".

Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Uninstall 'You Have A New Voicemail' scam and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

2. In the field type in "appwiz.cpl" and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"

Follow the instructions above and you will successfully uninstall most programs.

Step 3: Clean any registries, created by 'You Have A New Voicemail' scam on your computer.

The usually targeted registries of Windows machines are the following:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by 'You Have A New Voicemail' scam there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for 'You Have A New Voicemail' scam with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

Download

Malware Removal Tool

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.

3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

If any threats have been removed, it is highly recommended to restart your PC.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Get rid of 'You Have A New Voicemail' scam from Mac OS X.

Step 1: Uninstall 'You Have A New Voicemail' scam and remove related files and objects

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your Mac with SpyHunter for Mac

Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to 'You Have A New Voicemail' scam:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to 'You Have A New Voicemail' scam. If you find it, right-click on the app and select “Move to Trash”.

6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to 'You Have A New Voicemail' scam. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

Go to Finder.
In the search bar type the name of the app that you want to remove.
Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove 'You Have A New Voicemail' scam via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as 'You Have A New Voicemail' scam. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Step 2: Scan for and remove 'You Have A New Voicemail' scam files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as 'You Have A New Voicemail' scam, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.

Click the button below below to download SpyHunter for Mac and scan for 'You Have A New Voicemail' scam:

Download

SpyHunter for Mac

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Remove 'You Have A New Voicemail' scam from Google Chrome.

Step 1: Start Google Chrome and open the drop menu

Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"

Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.

Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Erase 'You Have A New Voicemail' scam from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window

Step 2: Select the "Add-ons" icon from the menu.

Step 3: Select the unwanted extension and click "Remove"

Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Uninstall 'You Have A New Voicemail' scam from Microsoft Edge.

Step 1: Start Edge browser.

Step 2: Open the drop menu by clicking on the icon at the top right corner.

Step 3: From the drop menu select "Extensions".

Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.

Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Remove 'You Have A New Voicemail' scam from Safari.

Step 1: Start the Safari app.

Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.

Step 3: From the menu, click on "Preferences".

Step 4: After that, select the 'Extensions' Tab.

Step 5: Click once on the extension you want to remove.

Step 6: Click 'Uninstall'.

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the 'You Have A New Voicemail' scam will be removed.

How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Eliminate 'You Have A New Voicemail' scam from Internet Explorer.

Step 1: Start Internet Explorer.

Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'

Step 3: In the 'Manage Add-ons' window.

Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.

Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.