This article will aid you to remove the WannaCry Detected scam fully. Follow the tech support scam removal instructions at the end of the article.
WannaCry Detected is a message seen on various websites that host a tech support scam with a phone number that allegedly belongs to Microsoft support. Constant pop-ups that show and the way such landing pages are designed, will lock the page of the browser. The browser can be shut down successfully in some cases, without any repercussions, but in other ones your computer and browser might get affected further with more malware. Most variants of this scam feature a background image that looks almost exactly the official Microsoft Windows website. Do not call any phone numbers and read more about the scam below.
Threat Summary
| Name | WannaCry Detected |
| Type | Tech Support Scam |
| Short Description | A number of tech support scams trying to scare you that you have the WannaCry virus on your PC. You are provided with a phone number to a supposed Microsoft tech support team. |
| Symptoms | Messages, pop-up boxes, and redirects appear in your browser. It is not excluded for there to be a lockscreen function among these, or your PC freezing because of the activity going on in your browser related to the scam. |
| Distribution Method | Freeware Installers, Suspicious Sites, Redirects |
| Detection Tool |
See If Your System Has Been Affected by malware
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Malware Removal Tool
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| User Experience | Join Our Forum to Discuss WannaCry Detected. |
WannaCry Detected Scam – Update January 2018
The scam regarding the WannaCry Virus being supposedly detected on your computer machine continues to be spreading, and campaigns have been detected in December, continuing now in January 2018. A bit surprising, considering that the WannaCry outbreak was back in May and people should have secured their systems since then. What is even more preposterous is the fact that some of these scams will try to convince you that your information is going to be posted in a North Korean server of WannaCry although the activity of the malware has seized. See an example of such a website below:
WannaCry Detected Scam – Distribution
Surfing the Web can be dangerous, especially when you reach new and unknown websites by causally browsing. Clicking on advertisements or targeted content could have hidden links that redirect you to dubious online places. That is the most common way in which this kind of a tech support scam can use for its distribution. Other websites could filled with advertisements and redirect links and you could land on a page which has the WannaCry Detected message.
Below you can see how one of the domains spreading this tech support scam, namely systembootupdatexxxvirusfound.info, fairs with the VirusTotal malware detection service:
Freeware applications, regarded as PUPs (potentially unwanted programs) could also distribute this sort of scam. Different software could cause the scareware to appear in your browsers or another related Microsoft Tech Support scam. Such websites usually come with third-party installations and freeware packages. These packages tend to have extra features selected for installation from the get-go. To avoid installing any additional features could be done if you find an Advanced or a Custom settings menu.
WannaCry Detected Scam – In Depth
WannaCry Detected is one of a few messages related to a tech support scam. The scam is generally the same, but has multiple domains involved with different phone numbers. The domain which is currently spreading a lot is systembootupdatexxxvirusfound.info and the full message displayed inside its landing page is CRITICAL ALERT FROM MICROSOFT :WANNACRY DETECTED! IMMEDIATE SUPPORT REQUIRED.
All of these technical support scams are shown with pop-ups as alerts and are trying to scare you into calling the phone number given on the page. To make it sound more trustworthy, the scammers have put the Microsoft name as the supposed entity which has blocked the page or browser. The phone number used with the systembootupdatexxxvirusfound.info domain is the following:
- 1-844-301-0371
There could be plenty more phone numbers associated with this scam, depending on the URL addresses and landing pages involved. The criminals that are on the other end of the telephone line will try to trick you into believing that they are part of some sort of an official tech support team of Microsoft and say they are employees there without shame, when that is clearly a lie. The most common pop-up page with the message WannaCry Detected looks like this:
The full message reads the following:
CRITICAL ALERT FROM MICROSOFT :WANNACRY DETECTED! IMMEDIATE SUPPORT REQUIRED
Microsoft has detected WANNACRY Virus on your computer and network location.
Recent website visit might be the reason for this.Please call us immediately at the toll-free number listed so that our engineers can walk you through the removal process of WANNACRY over the phone. Call us immediately on our Toll Free +1-844-301-0371 for Technical Assistance.
***********************************
Toll Free +1-844-301-0371
***********************************
Please do not use any internet based services to avoid any identity thefts.
PLEASE DO NOT SHUT DOWN OR RESTART YOUR COMPUTER AS WANNACRY IS EFFECTING INTERNET USERS GLOBALLY. RESTARTING THE COMPUTER OR IGNORING THE MESSAGE WILL MEAN THAT WANNACRY WILL START SENDING YOUR PERSONAL INFORMAITON TO WANNACRY SERVER IN NORTH KOREA. PLEASE CALL MICROSOFT SUPPORT TO FIX
In case you see any such messages, know that you aren’t on the official Microsoft website main page. Also, no matter how many pop-ups, alerts and message boxes are displayed, remember that this is just scareware that is trying to trick you into calling the 1-844-301-0371 phone number that goes along with the corresponding message. Other domains than systembootupdatexxxvirusfound.info are involved with this scam, and you should pay more attention to the URLs and messages you see as signs of being on such a scam page.
Your browser or computer screen can become locked and may seem like your whole screen is blocked and totally inaccessible. In such a situation, you could try clicking the “Windows” button and combinations such as “Ctrl+Alt+Del” or even the “Close” button to check if you still can interact with your computer system.
The scammers want to make you believe that the only way to fix your computer device is by calling one of the phone numbers, provided on your screen. They also will blatantly lie to you that they are an expert team of technicians and as already mentioned above, in most cases pretend to be Microsoft employees. Not even a small fraction of that is true. Also, note that most of the time the person on the other line has an Indian accent or is from India – that is not racist or discriminatory in this case, but the sad truth. The whole scam is made in a way to convince you into calling the provided telephone numbers, based mainly on scareware tactics.
Do NOT call any of the phone numbers in any circumstance. It is not toll free as presented on the websites, and even the shortest of calls could cost you next to a small fortune. Furthermore, while the con artists can present themselves as Microsoft employees or similar experts or even partners, they will try to acquire personal information and financial data from you. That information can be sold, and you could get into more problems, such as identity theft, your bank accounts getting emptied etc.
Remove WannaCry Detected Scam
To remove the WannaCry Detected tech support scam and its related files manually from your PC, follow the step-by-step removal instructions provided below. If the manual removal guide does not get rid of the scam and its redirects completely, you should search for and remove any leftover items with an advanced anti-malware tool. Software like that will keep your system secure in the future.
- Windows
- Mac OS X
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari
- Internet Explorer
- Stop Push Pop-ups
How to Remove WannaCry Detected from Windows.
Step 1: Scan for WannaCry Detected with SpyHunter Anti-Malware Tool
Step 2: Boot Your PC In Safe Mode
Step 3: Uninstall WannaCry Detected and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:
Follow the instructions above and you will successfully uninstall most programs.
Step 4: Clean Any registries, Created by WannaCry Detected on Your PC.
The usually targeted registries of Windows machines are the following:
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
You can access them by opening the Windows registry editor and deleting any values, created by WannaCry Detected there. This can happen by following the steps underneath:
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.
Video Removal Guide for WannaCry Detected (Windows).
Get rid of WannaCry Detected from Mac OS X.
Step 1: Uninstall WannaCry Detected and remove related files and objects
Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to WannaCry Detected. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove WannaCry Detected via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
→ ~/Library/LaunchAgents
/Library/LaunchDaemons
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove WannaCry Detected files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as WannaCry Detected, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Video Removal Guide for WannaCry Detected (Mac)
Remove WannaCry Detected from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase WannaCry Detected from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window:
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall WannaCry Detected from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Remove WannaCry Detected from Safari
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the WannaCry Detected will be removed.
Eliminate WannaCry Detected from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.
Remove Push Notifications from Your Browsers
Turn Off Push Notifications from Google Chrome
To disable any Push Notices from Google Chrome browser, please follow the steps below:
Step 1: Go to Settings in Chrome.
Step 2: In Settings, select “Advanced Settings”:
Step 3: Click “Content Settings”:
Step 4: Open “Notifications”:
Step 5: Click the three dots and choose Block, Edit or Remove options:
Remove Push Notifications on Firefox
Step 1: Go to Firefox Options.
Step 2: Go to “Settings”, type “notifications” in the search bar and click "Settings":
Step 3: Click “Remove” on any site you wish notifications gone and click “Save Changes”
Stop Push Notifications on Opera
Step 1: In Opera, press ALT+P to go to Settings.
Step 2: In Setting search, type “Content” to go to Content Settings.
Step 3: Open Notifications:
Step 4: Do the same as you did with Google Chrome (explained below):
Eliminate Push Notifications on Safari
Step 1: Open Safari Preferences.
Step 2: Choose the domain from where you like push pop-ups gone and change to "Deny" from "Allow".
WannaCry Detected-FAQ
What Is WannaCry Detected?
The WannaCry Detected threat is adware or browser redirect virus.
It may slow your computer down significantly and display advertisements. The main idea is for your information to likely get stolen or more ads to appear on your device.
The creators of such unwanted apps work with pay-per-click schemes to get your computer to visit risky or different types of websites that may generate them funds. This is why they do not even care what types of websites show up on the ads. This makes their unwanted software indirectly risky for your OS.
What Are the Symptoms of WannaCry Detected?
There are several symptoms to look for when this particular threat and also unwanted apps in general are active:
Symptom #1: Your computer may become slow and have poor performance in general.
Symptom #2: You have toolbars, add-ons or extensions on your web browsers that you don't remember adding.
Symptom #3: You see all types of ads, like ad-supported search results, pop-ups and redirects to randomly appear.
Symptom #4: You see installed apps on your Mac running automatically and you do not remember installing them.
Symptom #5: You see suspicious processes running in your Task Manager.
If you see one or more of those symptoms, then security experts recommend that you check your computer for viruses.
What Types of Unwanted Programs Are There?
According to most malware researchers and cyber-security experts, the threats that can currently affect your Mac can be the following types:
- Rogue Antivirus programs.
- Adware.
- Browser hijackers.
- Clickers.
- Fake optimizers.
What to Do If I Have a "virus" like WannaCry Detected?
With few simple actions. First and foremost, it is imperative that you follow these steps:
Step 1: Find a safe computer and connect it to another network, not the one that your Mac was infected in.
Step 2: Change all of your passwords, starting from your email passwords.
Step 3: Enable two-factor authentication for protection of your important accounts.
Step 4: Call your bank to change your credit card details (secret code, etc.) if you have saved your credit card for online shopping or have done online activities with your card.
Step 5: Make sure to call your ISP (Internet provider or carrier) and ask them to change your IP address.
Step 6: Change your Wi-Fi password.
Step 7: (Optional): Make sure to scan all of the devices connected to your network for viruses and repeat these steps for them if they are affected.
Step 8: Install anti-malware software with real-time protection on every device you have.
Step 9: Try not to download software from sites you know nothing about and stay away from low-reputation websites in general.
If you follow these recommendations, your network and all devices will become significantly more secure against any threats or information invasive software and be virus free and protected in the future too.
How Does WannaCry Detected Work?
Once installed, WannaCry Detected can collect data about your web browsing habits, such as the websites you visit and the search terms you use. This data is then used to target you with ads or to sell your information to third parties.
WannaCry Detected can also download other malicious software onto your computer, such as viruses and spyware, which can be used to steal your personal information and show risky ads, that may redirect to virus sites or scams.
Is WannaCry Detected Malware?
The truth is that PUPs (adware, browser hijackers) are not viruses, but may be just as dangerous since they may show you and redirect you to malware websites and scam pages.
Many security experts classify potentially unwanted programs as malware. This is because of the unwanted effects that PUPs can cause, such as displaying intrusive ads and collecting user data without the user’s knowledge or consent.
About the WannaCry Detected Research
The content we publish on SensorsTechForum.com, this WannaCry Detected how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific, adware-related problem, and restore your browser and computer system.
How did we conduct the research on WannaCry Detected?
Please note that our research is based on independent investigation. We are in contact with independent security researchers, thanks to which we receive daily updates on the latest malware, adware, and browser hijacker definitions.
Furthermore, the research behind the WannaCry Detected threat is backed with VirusTotal.
To better understand this online threat, please refer to the following articles which provide knowledgeable details.