Remove Desktop.push-alert.email (Windows Cleaner Update) Scam
THREAT REMOVAL

Remove Desktop.push-alert.email (Windows Cleaner Update) Scam

This article will aid you to remove the Desktop.push-alert.email (Windows Cleaner Update) scam completely. Follow the tech support scam removal instructions at the end of the article.

Desktop.push-alert.email is a domain that hosts a tech support scam with a message stating that you need to make an update to get the latest version of Windows Cleaner whatever that may be referring to. Pop-ups that show constantly lock your browser on that current landing page. You will also experience multiple redirects, not only when you click somewhere, but even just by moving the mouse cursor. The browser can be shut down in some cases, without any negative effects, but in other ones your computer and browser might get affected further with more malware. Most variants of this scam feature a background image that aims to look like an official Microsoft Security Essentials window or something similar, but all of them use the Windows logo and Windows brand.

Threat Summary

NameDesktop.push-alert.email (Windows Cleaner Update)
TypeTech Support Scam
Short DescriptionTech support scams which are trying to scare you that you must download a Windows Cleaner Update from Desktop.push-alert.email or another site. The scam tries to scare you that without your update you cannot clean viruses on your PC. You might see a phone number to a supposed Microsoft tech support team.
SymptomsPop-up boxes, messages, and redirects appear in your browser. It is not excluded for there to be a lockscreen function among these, or your computer to be freezing because of the activity going on in your browser.
Distribution MethodFreeware Installers, Suspicious Sites, Redirects
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Desktop.push-alert.email (Windows Cleaner Update) Scam – Spread

Browsing the Web can be dangerous, especially when you reach new and unknown websites by causally browsing and they turn out to be malicious. Clicking on advertisements or targeted content could have hidden links that redirect you to dubious online places. That is the most common way in which this kind of a tech support scam can use for its spread. Other websites could be filled with advertisements and redirect links and you could land on a page such as the Desktop.push-alert.email (Windows Cleaner Update) one.

One of the domains spreading this tech support scam is https://desktop.push-alert.email/alert/index1.html?.

Freeware applications, regarded as PUPs (potentially unwanted programs) could also distribute this sort of scam. Different software could cause the scareware to appear in your browsers or another related Microsoft Tech Support scam. Such websites usually come with third-party installations and freeware packages. These packages tend to have extra features selected for installation from the get-go. To avoid installing any additional features could be done if you find Advanced or a Custom settings.

Desktop.push-alert.email (Windows Cleaner Update) Scam – Details

Desktop.push-alert.email, that pushes the Windows Cleaner Update message, is one of a few domains directly connected to that scam. The scam doesn’t differentiate much between the domains which are involved with it, but some even use phone numbers as if they belong to a Microsoft Technical Support team. The web address which is currently spreading the scam a lot is the following:

  • https://desktop.push-alert.email/alert/index1.html?device=DESKTOP&brand=Desktop&model=Desktop&browser=Chrome&os=Windows&country=US&city=Springfield&isp

This site and its message might be connected with the similar message Your system is heavily damaged by (4) Four virus! which uses dimilar design and tactics.

All of these technical support scams are shown with pop-ups as alerts and are trying to scare you into either calling a phone number given on the page or try to make you to click somewhere on the page as it is the case here.

This is how the main landing page of the scam looks like, with notifications and pop-ups:

The full message in the background reads:

Windows Cleaner Update Required

Due to latest report hacking event targeting Windows, we released a сleaner update, and it is recommended for every Windows computer.

If you do not upgrade, your Windows will be locked within 1 day (4 minutes and 44 seconds). Please click “Allow” in the upper left corner of your browser to update.

Below you will see how the background looks without a notification:

To make it sound more trustworthy, the scammers have put the Microsoft name as the supposed entity which has blocked the page or browser.

In case there is a telephone number present somewhere on the site, know that the criminals standing on the other end of the telephone line will try to trick you. The trick involves making you believe that they are part of some sort of an official tech support team of Microsoft and say they are employees there. That is definitely a lie. However, the Desktop.push-alert.email domain that tries to push the (Windows Cleaner Update message, will redirect you to different pages, links, ads and even lock your screen in some cases.

The intermediary redirect page is in most cases triggered by pressing the “Scan” or “Security Scan” button and will always look like something similar to the image posted here:

The page displayed above uses the following web address:

  • https://bnewsb.com/?c=274015011_*_a195fbza5zwi4e21_*_undefined

The ads and redirects can make money for the authors of the scam both directly and indirectly. The loading of all these redirects and pages, including advertisements featured on them will convert revenue per load or per click. In addition, the pages advertise a product and if you get fooled and buy it, money will again go the scam creators’ way.

After a few milliseconds a few other redirects will follow the initial one, landing you on the page shown below or another, similar one:

You could also get prompted to download and install a tool which might be a PUP or a rogue application pretending to clean your Windows. It might also contain more serious malware inside. In most cases the program will show that it cannot wipe the “viruses” out of your computer system and that you need to call a phone number related to fix your device. Know that it is all part of the scam and you shouldn’t follow any instructions given on your screen shown.

If you see any similar messages, know that they aren’t coming from Microsoft or any Windows related programs. Also, no matter how many pop-ups, alerts and message boxes are displayed, remember that this is just scareware that is trying to trick you into doing an action. Domains other than http://desktop.push-alert.email are also involved with this scam, and you should pay more attention to sites you are visiting and if you think they are legitimate.

Your browser or computer screen can become locked and may seem like your whole screen is blocked and totally inaccessible. In such a situation, you could try clicking the “Windows” button and combinations such as “Ctrl+Alt+Del” or even the “Close” button to check if you still can interact with your computer.

If a phone number is involved, and you call it, the scammers will blatantly lie to you that they are an expert team of technicians and as already mentioned above, in most cases pretend to be Microsoft employees. Not even a small fraction of that is true. Also, note that most of the time the person on the other line has an Indian accent or is from India – that is not racist or discriminatory when it involves such scams, but a wide statistic. Social engineering is involved and you are the key to paying these scammers if you fall into the trap.

Do NOT call any of the phone numbers in any circumstance. It is not toll free as presented on the websites, and even the shortest of calls could cost you next to a small fortune. Moreover, while the con artists can present themselves as Microsoft employees or similar experts or even partners, they will try to acquire personal information and financial data from you. That information can be sold, and you could get into more problems, such as identity theft, your bank accounts getting emptied etc.

Remove Desktop.push-alert.email (Windows Cleaner Update) Scam

To remove the Desktop.push-alert.email (Windows Cleaner Update) scam and its related files manually from your PC, follow the step-by-step removal instructions provided below. If the manual removal guide does not get rid of the scam and its redirects completely, you should search for and remove any leftover items with an advanced anti-malware tool. Software like that will keep your system secure in the future.

Tsetso Mihailov

Tsetso Mihailov

Tsetso Mihailov is a tech-geek and loves everything that is tech-related, while observing the latest news surrounding technologies. He has worked in IT before, as a system administrator and a computer repair technician. Dealing with malware since his teens, he is determined to spread word about the latest threats revolving around computer security.

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