THREAT REMOVAL

Remove Desktop.push-alert.email (Windows Cleaner Update) Scam

This article will aid you to remove the Desktop.push-alert.email (Windows Cleaner Update) scam completely. Follow the tech support scam removal instructions at the end of the article.

Desktop.push-alert.email is a domain that hosts a tech support scam with a message stating that you need to make an update to get the latest version of Windows Cleaner whatever that may be referring to. Pop-ups that show constantly lock your browser on that current landing page. You will also experience multiple redirects, not only when you click somewhere, but even just by moving the mouse cursor. The browser can be shut down in some cases, without any negative effects, but in other ones your computer and browser might get affected further with more malware. Most variants of this scam feature a background image that aims to look like an official Microsoft Security Essentials window or something similar, but all of them use the Windows logo and Windows brand.

Threat Summary

Name Desktop.push-alert.email (Windows Cleaner Update)
Type Tech Support Scam
Short Description Tech support scams which are trying to scare you that you must download a Windows Cleaner Update from Desktop.push-alert.email or another site. The scam tries to scare you that without your update you cannot clean viruses on your PC. You might see a phone number to a supposed Microsoft tech support team.
Symptoms Pop-up boxes, messages, and redirects appear in your browser. It is not excluded for there to be a lockscreen function among these, or your computer to be freezing because of the activity going on in your browser.
Distribution Method Freeware Installers, Suspicious Sites, Redirects
Detection Tool See If Your System Has Been Affected by malware

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User Experience Join Our Forum to Discuss Desktop.push-alert.email (Windows Cleaner Update).

Desktop.push-alert.email (Windows Cleaner Update) Scam – Spread

Browsing the Web can be dangerous, especially when you reach new and unknown websites by causally browsing and they turn out to be malicious. Clicking on advertisements or targeted content could have hidden links that redirect you to dubious online places. That is the most common way in which this kind of a tech support scam can use for its spread. Other websites could be filled with advertisements and redirect links and you could land on a page such as the Desktop.push-alert.email (Windows Cleaner Update) one.

One of the domains spreading this tech support scam is https://desktop.push-alert.email/alert/index1.html?.

Freeware applications, regarded as PUPs (potentially unwanted programs) could also distribute this sort of scam. Different software could cause the scareware to appear in your browsers or another related Microsoft Tech Support scam. Such websites usually come with third-party installations and freeware packages. These packages tend to have extra features selected for installation from the get-go. To avoid installing any additional features could be done if you find Advanced or a Custom settings.

Desktop.push-alert.email (Windows Cleaner Update) Scam – Details

Desktop.push-alert.email, that pushes the Windows Cleaner Update message, is one of a few domains directly connected to that scam. The scam doesn’t differentiate much between the domains which are involved with it, but some even use phone numbers as if they belong to a Microsoft Technical Support team. The web address which is currently spreading the scam a lot is the following:

  • https://desktop.push-alert.email/alert/index1.html?device=DESKTOP&brand=Desktop&model=Desktop&browser=Chrome&os=Windows&country=US&city=Springfield&isp

This site and its message might be connected with the similar message Your system is heavily damaged by (4) Four virus! which uses dimilar design and tactics.

All of these technical support scams are shown with pop-ups as alerts and are trying to scare you into either calling a phone number given on the page or try to make you to click somewhere on the page as it is the case here.

This is how the main landing page of the scam looks like, with notifications and pop-ups:

The full message in the background reads:

Windows Cleaner Update Required

Due to latest report hacking event targeting Windows, we released a сleaner update, and it is recommended for every Windows computer.

If you do not upgrade, your Windows will be locked within 1 day (4 minutes and 44 seconds). Please click “Allow” in the upper left corner of your browser to update.

Below you will see how the background looks without a notification:

To make it sound more trustworthy, the scammers have put the Microsoft name as the supposed entity which has blocked the page or browser.

In case there is a telephone number present somewhere on the site, know that the criminals standing on the other end of the telephone line will try to trick you. The trick involves making you believe that they are part of some sort of an official tech support team of Microsoft and say they are employees there. That is definitely a lie. However, the Desktop.push-alert.email domain that tries to push the (Windows Cleaner Update message, will redirect you to different pages, links, ads and even lock your screen in some cases.

The intermediary redirect page is in most cases triggered by pressing the “Scan” or “Security Scan” button and will always look like something similar to the image posted here:

The page displayed above uses the following web address:

  • https://bnewsb.com/?c=274015011_*_a195fbza5zwi4e21_*_undefined

The ads and redirects can make money for the authors of the scam both directly and indirectly. The loading of all these redirects and pages, including advertisements featured on them will convert revenue per load or per click. In addition, the pages advertise a product and if you get fooled and buy it, money will again go the scam creators’ way.

After a few milliseconds a few other redirects will follow the initial one, landing you on the page shown below or another, similar one:

You could also get prompted to download and install a tool which might be a PUP or a rogue application pretending to clean your Windows. It might also contain more serious malware inside. In most cases the program will show that it cannot wipe the “viruses” out of your computer system and that you need to call a phone number related to fix your device. Know that it is all part of the scam and you shouldn’t follow any instructions given on your screen shown.

If you see any similar messages, know that they aren’t coming from Microsoft or any Windows related programs. Also, no matter how many pop-ups, alerts and message boxes are displayed, remember that this is just scareware that is trying to trick you into doing an action. Domains other than https://desktop.push-alert.email are also involved with this scam, and you should pay more attention to sites you are visiting and if you think they are legitimate.

Your browser or computer screen can become locked and may seem like your whole screen is blocked and totally inaccessible. In such a situation, you could try clicking the “Windows” button and combinations such as “Ctrl+Alt+Del” or even the “Close” button to check if you still can interact with your computer.

If a phone number is involved, and you call it, the scammers will blatantly lie to you that they are an expert team of technicians and as already mentioned above, in most cases pretend to be Microsoft employees. Not even a small fraction of that is true. Also, note that most of the time the person on the other line has an Indian accent or is from India – that is not racist or discriminatory when it involves such scams, but a wide statistic. Social engineering is involved and you are the key to paying these scammers if you fall into the trap.

Do NOT call any of the phone numbers in any circumstance. It is not toll free as presented on the websites, and even the shortest of calls could cost you next to a small fortune. Moreover, while the con artists can present themselves as Microsoft employees or similar experts or even partners, they will try to acquire personal information and financial data from you. That information can be sold, and you could get into more problems, such as identity theft, your bank accounts getting emptied etc.

Remove Desktop.push-alert.email (Windows Cleaner Update) Scam

To remove the Desktop.push-alert.email (Windows Cleaner Update) scam and its related files manually from your PC, follow the step-by-step removal instructions provided below. If the manual removal guide does not get rid of the scam and its redirects completely, you should search for and remove any leftover items with an advanced anti-malware tool. Software like that will keep your system secure in the future.

Tsetso Mihailov

Tsetso Mihailov

Tsetso Mihailov is a tech-geek and loves everything that is tech-related, while observing the latest news surrounding technologies. He has worked in IT before, as a system administrator and a computer repair technician. Dealing with malware since his teens, he is determined to spread word about the latest threats revolving around computer security.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove Desktop.push-alert.email (Windows Cleaner Update) from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove Desktop.push-alert.email (Windows Cleaner Update)

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall Desktop.push-alert.email (Windows Cleaner Update) and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by Desktop.push-alert.email (Windows Cleaner Update) on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Desktop.push-alert.email (Windows Cleaner Update) there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Desktop.push-alert.email (Windows Cleaner Update) with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of Desktop.push-alert.email (Windows Cleaner Update) from Mac OS X.


Step 1: Uninstall Desktop.push-alert.email (Windows Cleaner Update) and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Desktop.push-alert.email (Windows Cleaner Update):

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Desktop.push-alert.email (Windows Cleaner Update). If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Desktop.push-alert.email (Windows Cleaner Update). Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Desktop.push-alert.email (Windows Cleaner Update) via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Desktop.push-alert.email (Windows Cleaner Update). If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove Desktop.push-alert.email (Windows Cleaner Update) files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as Desktop.push-alert.email (Windows Cleaner Update), the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.


Click the button below below to download SpyHunter for Mac and scan for Desktop.push-alert.email (Windows Cleaner Update):


Download

SpyHunter for Mac



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Desktop.push-alert.email (Windows Cleaner Update) from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase Desktop.push-alert.email (Windows Cleaner Update) from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall Desktop.push-alert.email (Windows Cleaner Update) from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Desktop.push-alert.email (Windows Cleaner Update) from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Desktop.push-alert.email (Windows Cleaner Update) will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate Desktop.push-alert.email (Windows Cleaner Update) from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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