Did you suddenly start seeing a pop-up in your Safari browser claiming that “Your Norton security software expired today”? The whole message would say something like:
OSX Security Notification: Your Norton security software expired today. Renew now to protect your computer from malwares, viruses, and computer hackers.
“OSX Security Notification” Scam Pop-Up in Safari
The issue is that users like you who have been seeing this message don’t have any Norton software installed on their Mac machines. This is e clear indication of a tech-support scam. More specifically, this behavior is typical for tech support scams which attempt to trick the user into performing certain actions in order to solve an issue. In this case, the action is to renew an alleged security Norton software.
|Name||"OSX Security Notification"|
|Short Description||A scam message claiming that a non-existing software should be update for the system to stay protected.|
|Symptoms||A nagging pop-up that says “OSX Security Notification: Your Norton security software expired today. Renew now to protect your computer from malwares, viruses, and computer hackers.”|
|Distribution Method||Freeware Installers, Suspicious Sites|
|Detection Tool|| See If Your System Has Been Affected by malware |
|User Experience||Join Our Forum to Discuss "OSX Security Notification".|
Why Do I see the “Your Norton security software expired” Scam Message in Safari?
In most cases, tech support scams such as “OSX Security Notification” stem from various suspicious domains. Such a domain could be Apple.com-mac-optimizing.live. We can’t say for sure what domain is spreading the “OSX Security Notification” scam, as there could be a number of such domains rotating the scam. It is also possible that the pop-up message is triggered by a potentially unwanted program (PUA), or a suspivious website you have recently visited.
It should be noted that even legitimate websites can be compromised to contain malicious code that cause redirects and triggers tech support scam messages and fake virus alerts.
NOTE. Did you know that pop-alerts such as “OSX Security Notification” are often promoting rogue security and system optimization programs? To make things more complicated, rogue programs may be triggering the pop-ups as well, meaning that another distribution channel spreading the scam is a rogue program.
If you have such a rogue product silently installed on your Mac, you have become a “victim” of the so-called bundling method. This method means that legitimate software is installed together with third-party utilities, usually classified as PUAs. The bundling of software is done for monetization purposes, and is mostly popular among developers of adware (ad-supported software).
In this relation, the PUA that may be causing the “OSX Security Notification” pop-up in Safari is most likely ad-supported as well. Adware, which can be anything from a browser add-on or extension to a PUA, compromises commonly used web browsers by tweaking their settings to display plenty of advertisements and collect user data.
To determine the cause of the “OSX Security Notification“, check out the last paragraph of this article for instructions and a possible solution.
Remove “OSX Security Notification” Scam Pop-Up
In order to remove “OSX Security Notification” a.k.a. “Your Norton security software expired” scam message and all files that are causing it to appear in your Safari browser, it is advisable to complete the steps described in the guide below the article. These steps provide both manual and automatic removal instructions that should be able to fix the issue for you.
Before starting to follow the steps below, be advised that you should first do the following preparations:
- Backup your files in case the worst happens.
- Make sure to have a device with these instructions on standy.
- Arm yourself with patience.
Step 1: Uninstall "OSX Security Notification" and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove "OSX Security Notification" via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Remove "OSX Security Notification" – related extensions from Safari / Chrome / Firefox
Step 3: Scan for and remove "OSX Security Notification" files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as "OSX Security Notification", the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.