THREAT REMOVAL

How to Remove Ransomware from Mac

What is a ransomware infection? How to remove a ransomware virus from Mac? Can ransomware infect a Mac? How to stop ransomware on Mac?

A ransomware virus is the type of virus that encrypts your files or denies access to your computer, until you pay ransom.Ransomware viruses are not showing any sign of slowing down. If there is something that they are showing is more variants in terms of variety an more operating systems to which they are spread. In this article we will explain more about ransomware viruses on Mac and how you can remove them and prevent any damage to your files.

Threat Summary

Name Mac Ransomware
Type Ransomware for Mac OS
Short Description Aims to encrypt the important files on your Mac and ask you to pay ransom to get the encrypted files to work.
Symptoms Files are encrypted and cannot be opened. A ransom note may appear as a text file or a wallpaper.
Distribution Method Via spam e-mails, fake apps or malicious links and files on shady sites.
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User Experience Join Our Forum to Discuss Mac Ransomware.

Ransomware for Mac – How Did I Get It and What Does It Do?

As interesting as it may seem, Ransomware viruses for Mac are not something new. The distant 2016 gave birth of the KeRanger ransomware virus for Mac – a dangerous cryptovirus that encrypted files and held them hostage. The virus used to spread and infect Macs by exploiting a security certificate in Mac OS’s GateKeeper. The virus was luckily contained and for now things seem normal about this ransomware family.

When it comes to how ransomware for Mac infects, the main method is via hacked website, like the previously used by KeRanger ransomware “Transmission.com” site. It was hacked and the download for the Transmission torrent client was replaced with the virus file of KeRanger, containing the ransomware virus In it. Another method via which you could also become a victim of a ransomware virus is if you happen to download the virus file from an e-mail sent to you. Usually, some ransoware viruses tend to replicate e-mail attachments that are legitimate and important documents, like receipts, invoices and other e-mails of such form. Those e-mails are carefully masked, like the example of a virus e-mail shown below:

Once you become a victim of a ransomware virus, the following files on your Mac could be endangered:

Documents: .doc, .docx, .docm, .dot, .dotm, .ppt, .pptx, .pptm, .pot, .potx, .potm, .pps, .ppsm, .ppsx, .xls, .xlsx, .xlsm, .xlt, .xltm, .xltx, .txt, .csv, .rtf, .tex
Images: .jpg, .jpeg,
Audio and video: .mp3, .mp4, .avi, .mpg, .wav, .flac
Archives: .zip, .rar., .tar, .gzip
Source code: .cpp, .asp, .csh, .class, .java, .lua
Database: .db, .sql
Email: .eml
Certificate: .pem

The encryption process may be of different encryption algorithms, like the following:

  • AES (Advanced Encryption Standard).
  • Salsa20.
  • RSA (Rivest-Shamir Adleman).
  • EDA.
  • CBC mode.

After encryption, the ransomware virus may add a ransom note, where the criminals usually request a ransom to be paid to get the files back. The ransom is usually paid in BitCoin and can vary from hundreds of dollars to thousands.

Remove Ransomware from Your Mac

Unlike Windows operating system, ransomware for Mac may be a bit trickier for removal. Some viruses, like the Padlock ransomware for Mac aim to lock your entire screen, preventing you from even accessing your Mac. For those cases, it is required to do the fixes we have provided in the instructions below in Safe Mode on Mac. To boot your Mac In Safe Mode, folow these steps:

Step 1: Start or reset your Mac device and then hold the SHIFT key. The Apple logo shall appear on your display.
Step 2: You will see a login Window. When you see it, release the SHIFT key and you are done. You might be asked to enter your username and password for verification.

In addition to those steps, you could also additionally apply the following fixes to your Mac:

1. Using either Terminal or Finder, check whether /Applications/Transmission.app/Contents/Resources/ General.rtf or /Volumes/Transmission/Transmission.app/Contents/Resources/ General.rtf exist. If any of these exist, the Transmission application is infected and we suggest deleting this version of Transmission.
2. Using “Activity Monitor” preinstalled in OS X, check whether any process named “kernel_service” is running. If so, double check the process, choose the “Open Files and Ports” and check whether there is a file name like “/Users//Library/kernel_service”. If so, the process is the ransomware virus’s main process. We suggest terminating it with “Quit -> Force Quit”.
3. After these steps, we also recommend users check whether the files “.kernel_pid”, “.kernel_time”, “.kernel_complete” or “kernel_service” existing in ~/Library directory. If so, you should delete them.

For maximum effectiveness, we recommend scanning your Mac with a professional anti-malware program, besides doing the fixes below. Such specific program will effectively make sure to detect and remove any viruses from your Mac and locate and eliminate all of the malicious components safely.

And when it comes to your files, we suggest to back them up and look for an update of your virus from researchers in the future. In the meantime you could try using Data Recovery or other types of damage control programs.

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Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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REMOVE IT NOW (MAC)
with SpyHunter for Mac
Mac Ransomware may remain persistent on your system and may re-infect it. We recommend you to download SpyHunter for Mac and run free scan to remove all virus files on your Mac. This saves you hours of time and effort compared to doing the removal yourself.
Free Remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy

Preparation Phase:

Before starting to follow the steps below, be advised that you should first do the following preparations:

  • Backup your files in case the worst happens.
  • Make sure to have a device with these instructions on standy.
  • Arm yourself with patience.

Step 1: Uninstall Mac Ransomware and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Mac Ransomware:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Mac Ransomware. If you find it, right-click on the app and select “Move to Trash”.


6. Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Mac Ransomware. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7. Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Mac Ransomware via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1. Click on "Go" and Then "Go to Folder" as shown underneath:

2. Type in "/Library/LauchAgents/" and click Ok:

3. Delete all of the virus files that have similar or the same name as Mac Ransomware. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Remove Mac Ransomware – related extensions from Safari / Chrome / Firefox

Remove an extension from Safari and reset it.Remove a toolbar from Google Chrome Remove a toolbar from Mozilla Firefox

1. Start Safari

2. After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.

3. From the menu, click on "Preferences"

stf-safari preferences

4. After that, select the 'Extensions' Tab

stf-safari-extensions

5. Click once on the extension you want to remove.

6. Click 'Uninstall'

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Mac Ransomware will be removed.

How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.

1. Start Google Chrome and open the drop menu

2. Move the cursor over "Tools" and then from the extended menu choose "Extensions"

3. From the opened "Extensions" menu locate the add-on and click on the garbage bin icon on the right of it.

4. After the extension is removed, restart Google Chrome by closing it from the red "X" in the top right corner and start it again.


1. Start Mozilla Firefox. Open the menu window

2. Select the "Add-ons" icon from the menu.

3. Select the Extension and click "Remove"

4. After the extension is removed, restart Mozilla Firefox by closing it from the red "X" in the top right corner and start it again.


Step 3: Scan for and remove Mac Ransomware files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as Mac Ransomware, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.


Click the button below below to download SpyHunter for Mac and scan for Mac Ransomware:


Download

SpyHunter for Mac




Mac Ransomware FAQ

What is Mac Ransomware on your Mac?

The Mac Ransomware threat is a potentially unwanted app or likely a Mac virus. It may slow your Mac down siginficantly and display advertisements. The main idea is for your information to likely get stolen or more ads to appear on your Mac.

The creators of such unwanted apps work with pay-per-click schemes to get your Mac to visit risky or different types of websites that may generate them funds. This is why they do not even care what types of websites show up on the ads. This makes their unwanted software indirectly risky for your MacOS.

Can my Mac get a virus?

Yes. As much as any other device, Apple computers do get viruses. Apple devices may not be a frequent target by malware authors, but rest assured that the following Apple devices can become infected with a virus:

  • iMac
  • Mac Mini
  • Macbook Air
  • Macbook Pro
  • iPhone
  • iPad

What are the symptoms of Mac Ransomware on your Mac?

There are several symptoms to look for when this particular threat and also most Mac threats in general are active:

Symptom #1: Your Mac may become slow and has poor performance in general.

Symtpom #2: You have toolbars, add-ons or extensions on your web browsers that you don't remember adding.

Symptom #3: You see all types of ads, like ad-supported search results, pop-ups and redirects to randomly appear.

Symptom #4: You see installed apps on your Mac running automatically and you do not remember installing them.

Symptom #5: You see suspicious processes running in your Mac's Activity Monitor.

If you see one or more of those symptoms, then security experts reccomend that you check your Mac for viruses.

What types of Mac threats are there?

According to most malware researchers and cyber-security experts, the threats that can currently infect your Mac can be the following types:

  • Rogue Antivirus programs.
  • Adware and hijackers.
  • Trojan horses and other spyware.
  • Ransomware and screen-lockers.
  • Cryptocurrency miner malware.

What to do if I have a Mac virus, like Mac Ransomware?

Do not panic! You can easily get rid of most Mac threats by firstly isolating them and then removing them. One reccomended way to do that is by using a reputable malware removal software that can take care of the removal automatically for you. There are many Mac anti-malware apps out there that you can choose from. SpyHunter for Mac is one of the reccomended Mac anti-malware apps, that can scan for free and detect any viruses, tracking cookies and unwanted adware apps plus take care of them quickly. This saves time for manual removal that you would otherwise have to do.

How to secure my passwords and other data from Mac Ransomware?

With few simple actions. First and foremost, it is imperative that you follow these steps:

Step 1: Find a safe computer and connect it to another network, not the one that your Mac was infected in.

Step 2: Change all of your passwords, starting from your e-mail passwords.

Step 3: Enable two-factor authentication for protection of your important accounts.

Step 4: Call your bank to change your credit card details (secret code, etc.) if you have saved your credit card for online shopping or have done online activiites with your card.

Step 5: Make sure to call your ISP (Internet provider or carrier) and ask them to change your IP address.

Step 6: Change your Wi-Fi password.

Step 7: (Optional): Make sure to scan all of the devices connected to your network for viruses and repeat these steps for them if they are affected.

Step 8: Install anti-malware software with real-time protection on every device you have.

Step 9: Try not to download software from sites you know nothing about and stay away from low-reputation websites in general.

If you follow these reccomendations, your network and Apple devices will become significantly more safe against any threats or information invasive software and be virus free and protected in the future too.

More tips you can find on our website, where you can also ask any questions and comment about your Mac problems.

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