THREAT REMOVAL

Remove TechAgent(.)co Tech Support Scam

STF-techagent-co-tech-agent-co-fake-tech-support-scam-main-site-page

TechAgent(.)co a website for a tech support scam. It advertises a fake tech support tool called TechAgent. You can download the tool from the site. If you do it, you will start noticing messages that your computer has issues which need to be addressed by a tech expert, preferably somebody from the TechAgent team.

You might be prompted to call a phone number or see different messages. Beware that the makers of the software just want your personal information. To remove everything related to this unwanted tech support scam, continue reading the article.

Threat Summary

NameTechAgent(.)co
TypeTech Support Scam
Short DescriptionThe people owning the website and spreading the TechAgent program want to trick you into install a fake support tool. If you have this software on your PC, you might get fake annotations that you need to reach Tech support.
SymptomsA website prompting you to install the TechAgent related software. Fake pop-ups or notifications that there are issues with your PC that need to be fixed by the support team of TechAgent.
Distribution MethodFreeware Installers, Suspicious Sites, Browser Redirects
Detection Tool See If Your System Has Been Affected by malware

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User ExperienceJoin Our Forum to Discuss TechAgent(.)co.

TechAgent(.)co – Distribution Tactics

Browsing and landing on unknown websites, simply clicking on advertisements or getting redirected from suspicious links or PUPs (potentially unwanted programs) are one of the most employed tactics for the distribution of tech support scams.

STF-techagent-co-tech-agent-co-fake-tech-support-scam-download

On the picture above you can see another tactic utilized by the fake tech support. The TechAgent(.)co web domain is used as a place for directly downloading the tool. Many times the tool may install with third-party installer setups or freeware packages. Such packs have additional components set for installation, by default. That can happen without your awareness of it. To avoid unwanted installs you should search for an Advanced or a Custom settings menu for deselecting.

TechAgent(.)co – In Depth

TechAgent is a fake tech support application which is hosted on the TechAgent(.)co website. The web page claims that the tool is useful and provides twenty-four hours of support, all week-long. The tool is used to contact you with “your own personal technician” no matter what time of the day it is.

STF-techagent-co-tech-agent-co-fake-tech-support-scam-main-site-page

Above you can see the main site of the website.

The whole scam is well-thought as it deviates from the quite popular telephone scams. Do not get fooled, because even if there is no telephone number provided on the website from the start, you might be given one to contact the supposed technician. If you download the application, pop-up ads appear with the following phone number:

  • 1-800-762-515

Other phone numbers might be displayed as well, but do NOT call any of them. A single phone call will cost a small fortune, and the criminals could potentially steal enough information from you that can complicate your life or steal your identity or money by impersonation.

To register for the tool, you will be asked to fill out a form first, providing personal information and details about your payment method. That type of specifics is not asked by any professional technicians and is surely a method to get that kind of information out of you, willingly.

So, instead of using a phone number directly on their site, these cyber criminals want to get some of your personal information, under false pretenses. Even if you don’t download the app, they have made the site in a way that they still can get information out of you. In addition to that, there are fake comments written from supposed clients of the software. All is done in a way to make you interact with the site and for you to possibly give out information, which can be sold on the black market.

On the site, you can see two buttons that are intentionally put in the upper side of the site so that you can see them. They are there to make you believe and convince you that the site is totally safe. Many scam sites use such buttons. One of the buttons is from a site called Webutation, which doesn’t even work:

STF-techagent-co-tech-agent-co-fake-tech-support-scam-webutation-unknown

The title of the site is derived from the collocation “Web reputation” and the site is popular in determining to some agree, which sites are safe to use. As you can see in the above image – the site does not even recognize the domain of TechAgent.

The other button is from AVG. Now, that is a reputable security program, and this is what is shown:

STF-techagent-co-tech-agent-co-fake-tech-support-scam-avg-safe-site

The AVG evaluation is clear that the site is safe to use. But that is only an automatic online scanner, which scans the website. That scanner does not detect the setup.exe from the download buttons on the site, which contain TechAgent. The download buttons redirect to another web address. If you try to download the executable, most security programs will probably detect it. Also, note that a scanner is not a human being that scans for potential scam activities.

The cyber crooks who made TechAgent want to gather data from you in any way possible – downloading, registering, making a purchase or even just browsing their site. They might lie that they are representatives of trusted companies like Microsoft, for instance. Know that Microsoft does not have any tech support phone numbers.

Various notifications, messages, pop-ups, in-text links and redirects can appear when you use the TechAgent software. If you even just looked at the site, first hand, out of curiosity, you should still carefully continue and read the next section of this article.

TechAgent(.)co – Privacy Policy

The Privacy Policy of the TechAgent(.)info site is displayed after this paragraph. The policy states that both personal and technical information will be collected from your interactions with the product and services of TechAgent. The policy also claims that the site shows hyperlinks and redirects that the developers do not control. All associated services of the site and the web address can collect contact details and information about you.

STF-techagent-co-tech-agent-co-fake-tech-support-scam-privacy-policy

The collection of information is divided into the following segments according to the actions you perform.

When you register:

  • Full name
  • Post address
  • Email address
  • Detailed payment method information

When you make a purchase:

  • Full contact details
  • Your billing information
  • Your personal address information

When you download:

  • IP Address
  • Your browser type
  • Operating system version
  • GUID Identification
  • Customer Configuration

Tracking technologies such as cookies are used by TechAgent to acquire information from the current browsing session or beyond that. Cookies also collect information, regardless if you are using the software.

Cookies are used to keep track of:

  • What products you have added to your shopping cart
  • Your preferred geographic location
  • Language preference
  • Type of currency
  • Your mouse and browsing movements for statistics

All of this information can be used in ways that can cause you huge problems. If you are against your personally-identifying information to be stored and used by the creators of this tech support scam, then it is advised that you remove the unwanted program and everything related to it.

Remove TechAgent(.)co Completely from Your PC

To remove the Tech Support Scam or ads coming from TechAgent(.)co website manually from your PC, follow the step-by-step removal instructions given down here. If the manual removal does not get rid of the scam and messages effectively, you should search for and remove any leftover items (such as cookies) with an advanced anti-malware tool. Such software will keep your system safe in the future.

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Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove TechAgent(.)co from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove TechAgent(.)co

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall TechAgent(.)co and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by TechAgent(.)co on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by TechAgent(.)co there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for TechAgent(.)co with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of TechAgent(.)co from Mac OS X.


Step 1: Uninstall TechAgent(.)co and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to TechAgent(.)co:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to TechAgent(.)co. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to TechAgent(.)co. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove TechAgent(.)co via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as TechAgent(.)co. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove malware from your Mac

When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove TechAgent(.)co from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase TechAgent(.)co from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall TechAgent(.)co from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove TechAgent(.)co from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the TechAgent(.)co will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate TechAgent(.)co from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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