Remove Tech Support Scam

Remove Tech Support Scam

This article will help you remove fully. Follow the tech support scam removal instructions at the end of this article. is a website which is connected with a tech support scam and hosts it on that Web address. The scam tries to imply that your computer has been corrupted due to ransomware and only the technicians, reachable on the phone line, can help you. Supposedly, because of the malware, your Windows license key data file cannot be detected. Your screen can get locked depending on the affected browser.

Threat Summary
TypeTech Support Scam
Short DescriptionA tech support scam saying that your computer is corrupted and trying to trick you into calling a phone number.
SymptomsMessages, pop-up boxes, and redirects appear in your browser. Cybercriminals will try to trick you into calling a phone number, while blocking access to your browser and locking your screen with it.
Distribution MethodFreeware Installers, Suspicious Sites, Redirects
Detection Tool See If Your System Has Been Affected by


Malware Removal Tool

User ExperienceJoin Our Forum to Discuss – Distribution

Different software could cause the website to appear in your browsers on a page claiming to be a Tech Support one. Those websites usually come with third-party installations and freeware packages. These packages tend to have additive features selected for the installation process. To avoid installing any such features can be done if you find an Advanced or a Custom options menu.

Unfortunately, other ways can help the distribution of this tech support scam. From surfing the Internet and reaching new and unverified websites, to clicking on advertisements or redirects related to suspicious links are one of these ways. Freeware applications, regarded as PUPs (potentially unwanted programs) could also be helping in the distribution of the scam in question. – Overview is a website hosting a tech support scam. The scam involves different telephone numbers and tries to scare you that there is something corrupting your Windows. The trick is to scare you so much that you end up calling one of these numbers. The cybercriminals who are on the other end of the telephone line can try to trick you into thinking that they are part of some tech support team, like Microsoft. The main page of the website looks like this (for Google Chrome):

On Internet Explorer or Edge you get a bonus pop-up alert that tries to obtain your Microsoft account as showcased in the below snapshot:

As you can see above, the site states that your computer is corrupted due to a ransomware virus and as a result your license key data file cannot be detected. That is exactly what the audio message that loads on the site is playing over and over. Down below you can read what the site message reads: says:
We are Unable To Locate Windows License Key Data File. It has been deleted
from your Computer.
You may have visited Harmful Website recently which has downloaded the
Ransom ware in your Windows Computer due to which the License Key Data
file is deleted.
Your System is Automatically Locked to Prevent Important Data Loss.

For Immerdiate Support Call Windows 8.1 Help Desk at Toll Free:

In case you see that message, know that your screen will look like its locked, but that is just a presumption. What is actually being locked is the browser itself. You will get bombarded with pop-ups, redirects and new windows of your browser opening and doing the same. Clicking somewhere on the page should disable your cursor or you will stop being able to select text depending on the browser.

As your browser becomes locked, it could seem like your entire screen is blocked and you don’t have any access to it. In actuality, that is not true, as only your browser is locked but being pushed on top of all other windows, thus hiding them. You can still interact with your computer system by clicking the “Windows” button or the combinations known as “Ctrl+Alt+Del” etc.

The con artists want to make you believe that the only way for fixing your computer machine is by calling the toll-free phone number, reflected on your screen. To help assist that further, a pre-recorded audio message will play, suggesting that your PC has been infected with malware. They also will lie to you that they are part of the Microsoft technicians team or a similar one. That statement is not true and you should know that Microsoft doesn’t even have a phone number for Support. The whole charade is made in a way to convince you into calling the provided telephone number.

Do NOT try calling the phone number under any circumstances. It is not toll free as promoted on the website, and even the shortest call may cost you a fortune. Not to mention that, while the con artists can present themselves as Microsoft employees, or any other reputable partners, they will try to get personal information and financial data about you. That information can be sold, and you could get into bigger problems, such as identity theft, your bank accounts getting emptied etc. Scam Removal

To remove the tech support scam and its related files manually from your PC, follow the step-by-step removal instructions provided below. If the manual removal guide does not get rid of the scam and its redirects completely, you should search for and remove any leftover items with an advanced anti-malware tool. Software like that will keep your system secure in the future.


Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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