Remove Trustedsurf(.)com and Snap(.)do

by Berta Bilbao | April 5, 2016 | 0 Comments ad-supported application, browser hijacker, browser redirects, PUP

Trustedsurf(.)com is a page of a browser hijacker. It commonly uses automatic redirects to Snap(.)do, if you don’t use the search service. Everything you type is redirected to that search engine. Both hijackers are connected to Resoft.

To remove the hijacker sites and the redirects, you should read the whole article. The hijacker might change the homepage, new tab and search engine of browsers. You will get redirected. Search results can be misleading and show advertisements.

Name	Trustedsurf(.)com, Snap(.)do
Type	Browser Hijacker, PUP
Short Description	Your browsers have a new homepage, new tab, and search engine set.
Symptoms	Your browsers have the new tab setting, homepage and search engine changed. You can get redirected and see misleading search results.
Distribution Method	Freeware Installers, Bundle Packages
Detection Tool	Download Malware Removal Tool, to See If Your System Has Been Affected by malware
User Experience	Join our forum to discuss Trustedsurf(.)com, Snap(.)do.

Trustedsurf(.)com – Distribution Ways

An efficient way of distribution for Trustedsurf(.)com is via third-party installations. The hijacker can get in your machine without you knowing. It hides in freeware installations and bundled packages. Additional components are selected for installation, in these packages, by default. The components are frequently undisclosed, and Trustedsurf(.)com can be installed. Check for a Custom or Advanced setting in the installation to try and prevent that.

This hijacker can also be distributed with the help of redirects, adverts, banners, pop-up message boxes etc. Another way of distribution is via other links and visiting unknown websites. The sites can all be business partners with Resoft. The most affected browsers are: Google Chrome, Mozilla Firefox, Internet Explorer and Safari.

Trustedsurf(.)com – Information

Trustedsurf(.)com is one of the domains of a browser hijacker. It uses and redirects to the search engine Snap(.)do, which cannot be trusted. Both sites are connected with the company Resoft. It is not the first time Snap(.)do has been associated with another hijacker. An example is the Linkury Smartbar.

Any of the sites infiltrating your computer will modify the settings in your browsers. Those settings include the homepage of your browsers, new tab setting and search engine. Trustedsurf(.)com has social media buttons that work properly, most of the time, trying to trick users that they are on a trusted site.

You can see the result of one redirect in the above image. There is an advertisement that tries to trick you into scanning your PC as if there is something wrong with it. The advertisement may download malware if clicked. Your browsers might also have an extension or an add-on related to the hijacker’s sites. The extension might redirect you more. The browser redirects may be aiming to deliver targeted advertisements.

Everything you type in the Trustedsurf(.)com site, will be redirected and entered in the Snap(.)do search engine. The search engine will be used as a filter and collect all data. Search results displayed by the hijacker can be misleading. There are also advertisements, some of which are links shown across the results page:

You can get redirected from the homepage or the new tab setting, as well as get automatic redirects even if you are idle. The adverts shown on both sites can be pop-ups or pop-unders, banners or in-text links, but other ad types are not excluded from showing. The redirects could make traffic to the sites to make money by pay-per-click.

The Privacy Policy of Snap(.)do should apply to Trustedsurf(.)com as it redirects everything you type to the Snap(.)do search engine. The policy is pretty straightforward, and it is explicitly written that both personally and non-personally identifying information is collected and stored by Resoft – the owner of Snap(.)do.

The non-personally identifying information that is collected is:

The advertisements you have viewed
Browser type and language
Operating System type and language
Your time zone
The date and time of access
Your screen resolution
VPN and Proxy services
Your ISP, default search, geo location and more

According to policy, some or all of the data may be shared with third parties and business partners, even if that may be personally identifying information.

See this direct quote from the policy about personally identifying data collection:

The data collected of your usage of the Service may include PII, as part of our privacy measures, we implement certain rules designed to avoid the unintentional collection of PII such as email addresses, social security numbers, credit card numbers, login information, etc. Such rules are based on known field types, parameters, values and algorithms but they are not foolproof and hence the Services may sometimes, unintentionally, collect unwanted information.

The quote given above means that personally identifying and private information about you can be collected by the hijacker. There is no telling what could happen to your information, but in the policy, it states that it can be used for making sales, advertising or strategically.

The hijacker as well as its partners use pixel tags, cookies, and web beacons as well as other technologies to collect data from you.

Other information that is collected, with the main purpose to deliver adverts:

Pages you browsed and content you viewed
Offers and services that interest you
Advertisement you were interested in
Search quires and the time and date of your search
Your browsing history
Your IP address
Your interaction with social networks

When using the Trustedsurf(.)com and Snap(.)do sites and services, you grant your consent for data collection, according to the policy. You should remove the hijacker and its pages from your browsers.

Remove Trustedsurf(.)com Completely

To remove Trustedsurf(.)com manually from your computer, follow the step-by-step removal instructions provided below. If the manual removal does not get rid of the hijacker and redirects completely, you should search for and remove any leftovers with an advanced anti-malware tool. Your computer will be more secure with such a program.

Delete Trustedsurf(.)com, Snap(.)do from Windows and Your Browser

1.Remove or Uninstall Trustedsurf(.)com, Snap(.)do in Windows

Remove or Uninstall Trustedsurf(.)com, Snap(.)do in Windows.

Step 1: Remove/Uninstall Trustedsurf(.)com, Snap(.)do in Windows

Here is a method in few easy steps to remove that program. No matter if you are using Windows 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program get left behind, and that can lead to unstable work of your PC, mistakes with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

Hold the Windows Logo Button and “R” on your keyboard. A Pop-up window will appear (fig.1).

In the field type in “appwiz.cpl” and press ENTER (fig.2).

This will open a window with all the programs installed on the PC.
Select the program that you want to remove, and press “Uninstall” (fig.3).

Follow the instructions above and you will successfully uninstall Trustedsurf(.)com, Snap(.)do.

2.Remove Trustedsurf(.)com, Snap(.)do from Your Browser

Remove Trustedsurf(.)com, Snap(.)do from Your Browser.

Remove a toolbar from Mozilla Firefox

Remove a toolbar from Google Chrome

Remove a toolbar from Internet Explorer

Remove a toolbar from Safari

Start Mozilla Firefox Open the menu window

Select the “Add-ons” icon from the menu

Select Trustedsurf(.)com, Snap(.)do and click “Remove“

After Trustedsurf(.)com, Snap(.)do is removed, restart Mozilla Firefox by closing it from the red “X” in the top right corner and start it again.

Start Google Chrome and Open the drop menu

Move the cursor over “Tools” and then from the extended menu choose “Extensions“

From the opened “Extensions” menu locate Trustedsurf(.)com, Snap(.)do and click on the garbage bin icon on the right of it.

After Trustedsurf(.)com, Snap(.)do is removed, restart Google Chrome by closing it from the red “X” in the top right corner and start it again.

Start Internet Explorer:

Click “‘Tools’ to open the drop menu and select ‘Manage Add-ons’

In the ‘Manage Add-ons’ window, make sure that in the first window ‘Add-on Types’, the drop menu ‘Show’ is on ‘All add-ons’

Select Trustedsurf(.)com, Snap(.)do to remove, and then click ‘Disable’. A pop-up window will appear to inform you that you are about to disable the selected toolbar, and some additional toolbars might be disabled as well. Leave all the boxes checked, and click ‘Disable’.

After Trustedsurf(.)com, Snap(.)do has been removed, restart Internet Explorer by closing it from the red ‘X’ in the top right corner and start it again.

Start Safari

Open the drop menu by clicking on the sprocket icon in the top right corner.

From the drop menu select ‘Preferences’
In the new window select ‘Extensions’
Click once on Trustedsurf(.)com, Snap(.)do
Click ‘Uninstall’

A pop-up window will appear asking for confirmation to uninstall Trustedsurf(.)com, Snap(.)do. Select ‘Uninstall’ again, and the Trustedsurf(.)com, Snap(.)do will be removed.

Remove Trustedsurf(.)com, Snap(.)do automatically by downloading an advanced anti-malware program.

1. Remove Trustedsurf(.)com, Snap(.)do with SpyHunter Anti-Malware Tool

1. Install SpyHunter to scan for and remove Trustedsurf(.)com, Snap(.)do.

2. Scan with SpyHunter to Detect and Remove Trustedsurf(.)com, Snap(.)do.

Step 1: Click here to go to SpyHunter’s download instruction page.
Step 2: Guide yourself by the download instructions provided for each browser.
Step 3: After you have installed SpyHunter, wait for it to automatically update.

Step1: After the update process has finished, click on the ‘Scan Computer Now’ button.

Step2: After SpyHunter has finished scanning your PC for any Trustedsurf(.)com, Snap(.)do files, click on the ‘Fix Threats’ button to remove them automatically and permanently.

Step3: Once the intrusions on your PC have been removed, it is highly recommended to restart it.

2. Back up your data to secure it against attacks related to Trustedsurf(.)com, Snap(.)do in the future

2. Back up your data to secure it against attacks in the future

IMPORTANT! Before reading the Windows backup instructions, we highly recommend to back up your data automatically with cloud backup and insure it against any type of data loss on your device, even the most severe. We recommend reading more about and downloading SOS Online Backup .

1. For Windows 7 and earlier

1. For Windows 8, 8.1 and 10

1. Enabling the Windows Defense Feature (Previous Versions)

1-Click on Windows Start Menu

2-Type Backup And Restore
3-Open it and click on Set Up Backup

4-A window will appear asking you where to set up backup. You should have a flash drive or an external hard drive. Mark it by clicking on it with your mouse then click on Next.

5-On the next window, the system will ask you what do you want to backup. Choose the ‘Let Me Choose’ option and then click on Next.

6-Click on ‘Save settings and run backup’ on the next window in order to protect your files from possible attacks by Trustedsurf(.)com, Snap(.)do.

1-Press Windows button + R

2-In the window type ‘filehistory’ and press Enter

3-A File History window will appear. Click on ‘Configure file history settings’

4-The configuration menu for File History will appear. Click on ‘Turn On’. After its on, click on Select Drive in order to select the backup drive. It is recommended to choose an external HDD, SSD or a USB stick whose memory capacity is corresponding to the size of the files you want to backup.

5-Select the drive then click on ‘Ok’ in order to set up file backup and protect yourself from Trustedsurf(.)com, Snap(.)do.

1- Press Windows button + R keys.

2- A run windows should appear. In it type ‘sysdm.cpl’ and then click on Run.

3- A System Properties windows should appear. In it choose System Protection.

5- Click on Turn on system protection and select the size on the hard disk you want to utilize for system protection.
6- Click on Ok and you should see an indication in Protection settings that the protection from Trustedsurf(.)com, Snap(.)do is on.

Restoring a file via Windows Defense feature:
1-Right-click on the encrypted file, then choose Properties.

2-Click on the Previous Versions tab and then mark the last version of the file.

3-Click on Apply and Ok and the file encrypted by Trustedsurf(.)com, Snap(.)do should be restored.

Optional: Using an Alternative Anti-Malware Tool

Remove Trustedsurf(.)com, Snap(.)do Using an Alternative Tool

STOPZilla Anti Malware

1. Download and Install STOPZilla Anti-malware to Scan for And Remove Trustedsurf(.)com, Snap(.)do.
Step 1: Download STOPZilla by clicking here.
Step 2: A pop-up window will appear. Click on the ‘Save File’ button. If it does not, click on the Download button and save it afterwards.

Step 3: After you have downloaded the setup, simply open it.
Step 4: The installer should appear. Click on the ‘Next’ button.

Step 5: Check the ‘I accept the agreement’ check circle if not checked if you accept it and click the ‘Next’ button once again.

Step 6: Review and click on the ‘Install’ button.

Step 7: After the installation process has completed click on the ‘Finish’ button.

2. Scan your PC with STOPZilla Anti Malware to remove all Trustedsurf(.)com, Snap(.)do associated files completely.
Step 1: Launch STOPZilla if you haven’t launched it after install.
Step 2: Wait for the software to automatically scan and then click on the ‘Repair Now’ button. If it does not scan automatically, click on the ‘Scan Now’ button.

Step 3: After the removal of all threats and associated objects, you should Restart your PC.

NOTE! Substantial notification about the Trustedsurf(.)com, Snap(.)do threat: Manual removal of Trustedsurf(.)com, Snap(.)do requires interference with system files and registries. Thus, it can cause damage to your PC. Even if your computer skills are not at a professional level, don’t worry. You can do the removal yourself just in 5 minutes, using a malware removal tool.

Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

Guide 1: How to Remove Trustedsurf(.)com, Snap(.)do from Windows.
Guide 2: Get rid of Trustedsurf(.)com, Snap(.)do on Mac OS X.
Guide 3: Remove Trustedsurf(.)com, Snap(.)do in Google Chrome.

Guide 4: Erase Trustedsurf(.)com, Snap(.)do from Mozilla Firefox.
Guide 5: Uninstall Trustedsurf(.)com, Snap(.)do from Microsoft Edge.
Guide 6: Remove Trustedsurf(.)com, Snap(.)do from Safari.
Guide 7: Eliminate Trustedsurf(.)com, Snap(.)do from Internet Explorer.
Guide 8: Disable Trustedsurf(.)com, Snap(.)do Push Notifications in Your Browsers.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

How to Remove Trustedsurf(.)com, Snap(.)do from Windows.

Step 1: Boot Your PC In Safe Mode to isolate and remove Trustedsurf(.)com, Snap(.)do

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R

2. The "Run" Window will appear. In it, type "msconfig" and click OK.

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".

Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Uninstall Trustedsurf(.)com, Snap(.)do and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

2. In the field type in "appwiz.cpl" and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"

Follow the instructions above and you will successfully uninstall most programs.

Step 3: Clean any registries, created by Trustedsurf(.)com, Snap(.)do on your computer.

The usually targeted registries of Windows machines are the following:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Trustedsurf(.)com, Snap(.)do there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Trustedsurf(.)com, Snap(.)do with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

Download

Malware Removal Tool

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.

3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

If any threats have been removed, it is highly recommended to restart your PC.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Get rid of Trustedsurf(.)com, Snap(.)do from Mac OS X.

Step 1: Uninstall Trustedsurf(.)com, Snap(.)do and remove related files and objects

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your Mac with SpyHunter for Mac

Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to Trustedsurf(.)com, Snap(.)do:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Trustedsurf(.)com, Snap(.)do. If you find it, right-click on the app and select “Move to Trash”.

6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Trustedsurf(.)com, Snap(.)do. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

Go to Finder.
In the search bar type the name of the app that you want to remove.
Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Trustedsurf(.)com, Snap(.)do via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Trustedsurf(.)com, Snap(.)do. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Step 2: Scan for and remove Trustedsurf(.)com, Snap(.)do files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as Trustedsurf(.)com, Snap(.)do, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.

Click the button below below to download SpyHunter for Mac and scan for Trustedsurf(.)com, Snap(.)do:

Download

SpyHunter for Mac

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Remove Trustedsurf(.)com, Snap(.)do from Google Chrome.

Step 1: Start Google Chrome and open the drop menu

Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"

Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.

Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Erase Trustedsurf(.)com, Snap(.)do from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window

Step 2: Select the "Add-ons" icon from the menu.

Step 3: Select the unwanted extension and click "Remove"

Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Uninstall Trustedsurf(.)com, Snap(.)do from Microsoft Edge.

Step 1: Start Edge browser.

Step 2: Open the drop menu by clicking on the icon at the top right corner.

Step 3: From the drop menu select "Extensions".

Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.

Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Remove Trustedsurf(.)com, Snap(.)do from Safari.

Step 1: Start the Safari app.

Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.

Step 3: From the menu, click on "Preferences".

Step 4: After that, select the 'Extensions' Tab.

Step 5: Click once on the extension you want to remove.

Step 6: Click 'Uninstall'.

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Trustedsurf(.)com, Snap(.)do will be removed.

How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Eliminate Trustedsurf(.)com, Snap(.)do from Internet Explorer.

Step 1: Start Internet Explorer.

Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'

Step 3: In the 'Manage Add-ons' window.

Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.

Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.