Trustedsurf(.)com is a page of a browser hijacker. It commonly uses automatic redirects to Snap(.)do, if you don’t use the search service. Everything you type is redirected to that search engine. Both hijackers are connected to Resoft.
To remove the hijacker sites and the redirects, you should read the whole article. The hijacker might change the homepage, new tab and search engine of browsers. You will get redirected. Search results can be misleading and show advertisements.
|Type||Browser Hijacker, PUP|
|Short Description||Your browsers have a new homepage, new tab, and search engine set.|
|Symptoms||Your browsers have the new tab setting, homepage and search engine changed. You can get redirected and see misleading search results.|
|Distribution Method||Freeware Installers, Bundle Packages|
|Detection Tool||Download Malware Removal Tool, to See If Your System Has Been Affected by malware|
|User Experience||Join our forum to discuss Trustedsurf(.)com, Snap(.)do.|
Trustedsurf(.)com – Distribution Ways
An efficient way of distribution for Trustedsurf(.)com is via third-party installations. The hijacker can get in your machine without you knowing. It hides in freeware installations and bundled packages. Additional components are selected for installation, in these packages, by default. The components are frequently undisclosed, and Trustedsurf(.)com can be installed. Check for a Custom or Advanced setting in the installation to try and prevent that.
This hijacker can also be distributed with the help of redirects, adverts, banners, pop-up message boxes etc. Another way of distribution is via other links and visiting unknown websites. The sites can all be business partners with Resoft. The most affected browsers are: Google Chrome, Mozilla Firefox, Internet Explorer and Safari.
Trustedsurf(.)com – Information
Trustedsurf(.)com is one of the domains of a browser hijacker. It uses and redirects to the search engine Snap(.)do, which cannot be trusted. Both sites are connected with the company Resoft. It is not the first time Snap(.)do has been associated with another hijacker. An example is the Linkury Smartbar.
Any of the sites infiltrating your computer will modify the settings in your browsers. Those settings include the homepage of your browsers, new tab setting and search engine. Trustedsurf(.)com has social media buttons that work properly, most of the time, trying to trick users that they are on a trusted site.
You can see the result of one redirect in the above image. There is an advertisement that tries to trick you into scanning your PC as if there is something wrong with it. The advertisement may download malware if clicked. Your browsers might also have an extension or an add-on related to the hijacker’s sites. The extension might redirect you more. The browser redirects may be aiming to deliver targeted advertisements.
Everything you type in the Trustedsurf(.)com site, will be redirected and entered in the Snap(.)do search engine. The search engine will be used as a filter and collect all data. Search results displayed by the hijacker can be misleading. There are also advertisements, some of which are links shown across the results page:
You can get redirected from the homepage or the new tab setting, as well as get automatic redirects even if you are idle. The adverts shown on both sites can be pop-ups or pop-unders, banners or in-text links, but other ad types are not excluded from showing. The redirects could make traffic to the sites to make money by pay-per-click.
The non-personally identifying information that is collected is:
- The advertisements you have viewed
- Browser type and language
- Operating System type and language
- Your time zone
- The date and time of access
- Your screen resolution
- VPN and Proxy services
- Your ISP, default search, geo location and more
According to policy, some or all of the data may be shared with third parties and business partners, even if that may be personally identifying information.
See this direct quote from the policy about personally identifying data collection:
The data collected of your usage of the Service may include PII, as part of our privacy measures, we implement certain rules designed to avoid the unintentional collection of PII such as email addresses, social security numbers, credit card numbers, login information, etc. Such rules are based on known field types, parameters, values and algorithms but they are not foolproof and hence the Services may sometimes, unintentionally, collect unwanted information.
The quote given above means that personally identifying and private information about you can be collected by the hijacker. There is no telling what could happen to your information, but in the policy, it states that it can be used for making sales, advertising or strategically.
The hijacker as well as its partners use pixel tags, cookies, and web beacons as well as other technologies to collect data from you.
Other information that is collected, with the main purpose to deliver adverts:
- Pages you browsed and content you viewed
- Offers and services that interest you
- Advertisement you were interested in
- Search quires and the time and date of your search
- Your browsing history
- Your IP address
- Your interaction with social networks
When using the Trustedsurf(.)com and Snap(.)do sites and services, you grant your consent for data collection, according to the policy. You should remove the hijacker and its pages from your browsers.
Remove Trustedsurf(.)com Completely
To remove Trustedsurf(.)com manually from your computer, follow the step-by-step removal instructions provided below. If the manual removal does not get rid of the hijacker and redirects completely, you should search for and remove any leftovers with an advanced anti-malware tool. Your computer will be more secure with such a program.
Delete Trustedsurf(.)com, Snap(.)do from Windows and Your Browser
Remove Trustedsurf(.)com, Snap(.)do automatically by downloading an advanced anti-malware program.
- Guide 1: How to Remove Trustedsurf(.)com, Snap(.)do from Windows.
- Guide 2: Get rid of Trustedsurf(.)com, Snap(.)do from Mac OS X.
- Guide 3: Remove Trustedsurf(.)com, Snap(.)do from Google Chrome.
- Guide 4: Erase Trustedsurf(.)com, Snap(.)do from Mozilla Firefox.
- Guide 5: Uninstall Trustedsurf(.)com, Snap(.)do from Microsoft Edge.
- Guide 6: Remove Trustedsurf(.)com, Snap(.)do from Safari.
- Guide 7: Eliminate Trustedsurf(.)com, Snap(.)do from Internet Explorer.
How to Remove Trustedsurf(.)com, Snap(.)do from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove Trustedsurf(.)com, Snap(.)do
Step 2: Uninstall Trustedsurf(.)com, Snap(.)do and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it.
Step 3: Clean any registries, created by Trustedsurf(.)com, Snap(.)do on your computer.
The usually targeted registries of Windows machines are the following:
You can access them by opening the Windows registry editor and deleting any values, created by Trustedsurf(.)com, Snap(.)do there. This can happen by following the steps underneath:
Get rid of Trustedsurf(.)com, Snap(.)do from Mac OS X.
Step 1: Uninstall Trustedsurf(.)com, Snap(.)do and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove Trustedsurf(.)com, Snap(.)do via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove malware from your Mac
When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Remove Trustedsurf(.)com, Snap(.)do from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase Trustedsurf(.)com, Snap(.)do from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall Trustedsurf(.)com, Snap(.)do from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Remove Trustedsurf(.)com, Snap(.)do from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Trustedsurf(.)com, Snap(.)do will be removed.
Eliminate Trustedsurf(.)com, Snap(.)do from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.