Remove Tech Support Scam

Remove Tech Support Scam

This article will help you remove in full. Follow the tech support scam removal instructions given at the end of this article. is a website which is connected with a tech support scam and hosts it on that Web address. The phone number +61-(08) 9677 5482 is given for contacting the supposed support technicians. The scam tries to imply that your computer has been blocked due to ransomware and only the technicians, reachable on the phone line, can aid you. Your screen can get locked depending on the affected browser.

Threat Summary
TypeTech Support Scam
Short DescriptionA tech support scam saying that your computer is blocked and trying to trick you into calling a phone number.
SymptomsMessages, pop-up boxes, and redirects appear in your browser. Cybercriminals will try to trick you into calling a phone number, while blocking access to your browser and locking your screen with it.
Distribution MethodFreeware Installers, Suspicious Sites, Redirects
Detection Tool See If Your System Has Been Affected by


Malware Removal Tool

User ExperienceJoin Our Forum to Discuss – Distribution

Different software could cause the +61-(08) 9677 5482 number to appear in your browsers on a page claiming to be a Tech Support one. Those websites usually come with third-party installations and freeware packages. These packages tend to have additive features selected for the installation process. To avoid installing any such features can be done if you find an Advanced or a Custom options menu.

Unfortunately, other ways can help the distribution of this tech support scam. From surfing the Internet and reaching new and unverified websites, to clicking on advertisements or redirects related to suspicious links are one of these ways. Freeware applications, regarded as PUPs (potentially unwanted programs) could also be helping in the distribution of the scam in question. – Overview is a website hosting a tech support scam. The scam uses the phone line +61-(08) 9677 5482. There probably are other phone numbers and websites involved with the scam. Cybercriminals who are behind the telephone can try to trick you into thinking that they are part of some tech support team, such as Microsoft for instance. The main page of the website looks like this:

As you can see above, the site states that “YOUR COMPUTER HAS BEEN BLOCKED”, just like lots of other tech support scams and ones which are ransomware. Down below you can read what the ransomware message reads: says :


Error # 268D3

Please call us immediately at: ‘ +61-( 08) 9677 5482 ‘

Do not ignore this critical alert.
If you close this page, your computer access will be disabled to prevent further damage to our network.

Your computer has alerted us that it has been infected with a virus and spyware. The following information is being stolen…

>Credit Card Details
>Email Account Login
>Photos stored on this computer
You must contact us immediately so that our engineers can walk you through the removal process over the phone. Please call us within the next 5 minutes to prevent your computer from being disabled.

Toll Free: ‘ +61-( 08) 9677 5482’

Call for support:
+61-( 08) 9677 5482

Ransomware Detected
Find Downloads

Error #268D3 (Unauthorised access)

Russia, Chaina, Vietnam

Compromised Information
1)Facebook Login
2)Credit Card Details
3)Email Account Login

Do Not Shut down or Reset Your Computer ,Call Security Expert & Scan
Your Device & Network Now.
+61-( 08) 9677 5482
(Toll Free)

In case you see that message, know that your screen will look like its locked, but that is just a presumption. What is actually being locked is the browser itself. Furthermore, the tab at the top will be changed to say Alert! ESET Internet Security…. You could get bombarded with pop-ups, redirects and new windows of your browser opening and doing the same. Clicking somewhere on the page should disable your cursor or you could select text depending on the browser.

As your browser becomes locked, it could seem like your entire screen is blocked and you don’t have any access to it. In actuality, that is not true, as only your browser is locked but being pushed on top of all other windows, thus hiding them. You can still interact with your computer system by clicking the “Windows” button or the combinations known as “Ctrl+Alt+Del” etc. In some browsers, clicking on the “X” button also works, surprisingly.

The con artists want to make you believe that the only way for fixing your computer machine is by calling the +61-(08) 9677 5482 phone number, provided on the website. To help assist that further, a pre-recorded audio message will play, suggesting that your PC is infected with malware. They also will lie to you that they are part of the Microsoft technicians team or a similar one. That statement is not true and you should know that Microsoft doesn’t even have a phone number for Support. The whole charade is made in a way to convince you into calling the provided telephone number.

Do NOT try calling the phone number under any circumstances. It is not toll free as promoted on the website, and even the shortest call may cost you a fortune. Not to mention that, while the con artists can present themselves as Microsoft employees, or any other reputable partners, they will try to get personal information and financial data about you. That information can be sold, and you could get into bigger problems, such as identity theft, your bank accounts getting emptied etc. Removal

To remove the tech support scam and its related files manually from your PC, follow the step-by-step removal instructions provided below. If the manual removal guide does not get rid of the scam and its redirects completely, you should search for and remove any leftover items with an advanced anti-malware tool. Software like that will keep your system secure in the future.


Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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