THREAT REMOVAL

“Microsoft Alert” Pop-up Scam – How to Remove It Fully

This article aims to show you how you can remove the “Microsoft Alert” scam from your computer and how you can restore it back to normal working state.

A new scamming message, called “Microsoft Alert” and displayed by a fraudulent site has been reported by security researchers to cause problems to users. The scamming pop-up’s primary purpose is to display fake details about your system being at risk with the hope to get you to call a fake tech support number in order to solve the issues. Instead, this is a tech support scam which aims to lure you into paying a huge sum of money to fix an issue that doesn’t exist. If your computer has been compromised by the “Microsoft Alert” Pop-up scam virus, it is important that you read this article and learn how to remove it from your computer completely.

Threat Summary

Name “Microsoft Alert” Scam
Type Tech Support Scam/Adware
Short Description It’s main goal is to help users call a tech support number in fear their data is compromised and pay a hefty sum to fix a problem that does not exist..
Symptoms You get redirected to the web page and it locks down your web browser shortly afterwards.
Distribution Method Bundled downloads and Potentially Unsafe Programs
Detection Tool See If Your System Has Been Affected by malware

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Malware Removal Tool

User Experience Join Our Forum to Discuss “Microsoft Alert” Scam.

“Windows Malware Detected” Scam – Update May 2019

There is an increase in tech support scams exploiting the name of Microsoft.

A recent example of such a scam is the so-called [wplinkpreview url=”https://sensorstechforum.com/security-alert-what-is-it/”] SECURITY ALERT message. Furthermore, the SECURITY ALERT message is similar to [wplinkpreview url=”https://sensorstechforum.com/internet-security-alert-code-scam-remove/”] Internet Security Alert! Code: 055BCCAC9FEC. Both of the scareware messages will try to make you call a phone number – 1-844-313-6006 or (855)700-0815. Note that other numbers may be used as well, all claiming to be toll-free which is not true.

The SECURITY ALERT message, in particular, displays the logo and name of AVG Anti-virus but it has nothing to do with the legitimate security company. All of these scams are connected to multiple websites that push various support lines for a supposed team of Microsoft technicians. Don’t be fooled by anything such scareware messages claim, no matter how alerting they sound, as they are products of well-experienced tech support scammers.

“Windows Malware Detected” Scam – Spread

The main way via which programs, like the “Microsoft Alert” software may spread onto your computer may be via software bundling. This method is often conducted by downloading other third-party programs that include unwanted software in their setups. These program installers usually do not have the third-party PUPs embedded, but the websites that promote them may use it as a form of marketing by advertising “helper” programs which only pretend as if they work.

Such unwanted programs are often the main reason why you see such browser redirects and pop-ups that lead you to websites like “Windows Malware Detected” or other forms of advertisements and sites.

“Windows Malware Detected” Scam – Purpose and Activity

The primary goal of the “Windows Malware Detected” scam is to convince you that your computer is under threat. It works espeically well on the users who see such type of scams for the first time and the scam tricks these users by providing the following message to them:

“Microsoft Alert
Someone is Trying to steal your banking details, credit card details & other logins. Please Call Microsoft At 1-855-341-4034 Immediately to prevent data loss. Hard drive safety delete in starting in
Your Data is at high risk
To immediately rectify the issue and prevent data loss Call Toll Free:
scanning complete
The server is asking for your user name and password. The server reports that it is from your network. PLEASE DO NOT SHUT DOWN OR RESTART YOUR COMPUTER, DOING THAT MAY LEAD TO DATA LOSS AND FAILURE OF OPERATING SYSTEM, HENCE NON BOOTABLE SITUATION RESULTING COMPLETE DATA LOSS. CONTACT ADMINISTRATOR DEPARTMENT TO RESOLVE THE ISSUE ON TOLL FREE. Suspicious activity detected on your IP address due to harmful virus installed in your computer. Call Toll Free now for any assistance. Your data is at serious risk. There is a small file missing due to same harmful virus Debug malware error, system failure. Please contact technicians to rectify the issue. Please do not open internet browser for your security issue to avoid data corruption on your operating system.”

The scam aims to convince the victim to call the number 1-855-341-4034 which is the reason for many phishing, scamming fraud and identity theft types of scam reports online. The main reports by the victims who have called this number are that they were contacted with tech support “employees” who pretended to be the official Microsoft Support and asked victims to give out their personal information and other details about their operating system. From there, the victim has reported that they asked her to provide an e-mail on which they send a file that aims to ensure that they gain remote access to the computers of victims. Before they pretend to “fix” the issues on the victims computers, the scammers may want a hefty price to be paid in order to remove the malware, something around $100 to $300 USD, depending on how convincing you are.

In addition to this, since the software which is related to this fake redirect is ad-supported, meaning that it is installed in the form of a browser extension or other seemingly helpful program on your PC, but in reality it aims to display different types of advertisements on your computer, such as:

  • Pop-ups.
  • Browser redirections.
  • Banners.
  • Ad-supported search results.

In addition to this, such unwanted software may also redirect you to other third-party sites that may be dangerous for your computer, like:

  • Fake phishing sites that aim to steal your Facebook and other login information.
  • Malicious websites that may directly infect your computer with viruses.

This is the main reason why it is important to immediately secure your computer and not call the number, associated with the “Windows Malware Detected” scam.

Remove “Microsoft Alert” from Your Computer Completely

It is often a good practice to isolate the unwanted software which may be displaying the “Windows Malware Detected” redirects on your computer and then focus on removing it. To remove the “Microsoft Alert” software manually, you can follow the manual removal instructions underneath, but if you still see those pop-ups and other adware, recommendations are that you focus on following the automatic removal instructions underneath and as experts often recommend, to download an advanced anti-malware software and run an automatic scan. Such program will remove all of the unwanted programs related to your computer and ensure that your computer is protected against future infections as well.

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Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove “Microsoft Alert” Scam from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove “Microsoft Alert” Scam

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall “Microsoft Alert” Scam and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by “Microsoft Alert” Scam on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by “Microsoft Alert” Scam there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for “Microsoft Alert” Scam with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of “Microsoft Alert” Scam from Mac OS X.


Step 1: Uninstall “Microsoft Alert” Scam and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to “Microsoft Alert” Scam:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to “Microsoft Alert” Scam. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to “Microsoft Alert” Scam. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove “Microsoft Alert” Scam via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as “Microsoft Alert” Scam. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove “Microsoft Alert” Scam files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as “Microsoft Alert” Scam, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.


Click the button below below to download SpyHunter for Mac and scan for “Microsoft Alert” Scam:


Download

SpyHunter for Mac



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove “Microsoft Alert” Scam from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase “Microsoft Alert” Scam from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall “Microsoft Alert” Scam from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove “Microsoft Alert” Scam from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the “Microsoft Alert” Scam will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate “Microsoft Alert” Scam from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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