What Is Zoom App Mac
Zoom app on Mac or Zoom video communications is the type of application, that is create to make life easier by enhancing video communications. However, the app and its developers have been long criticized regarding “security lapses” as well as “poor design choices”. The application has also been widely regarded as an app with suspicious privacy policies and corporate data disclosure problems. And only recently, the app has been involved with a new problem – it crashing or freezing during video communications.
Zoom App Freezing and Crashing
The Zoom app is made by Zoom Video Communications, Inc. It is an American communications company that is based in San Jose, California. The main purpose of the Zoom app is to provide online video communications and online chat services via a p2p (peer to peer) platform that is used for distance education, conference communications and social relations. The main strategy of the company is to create something that is easy to use at an acceptable cost.
Many users have reported Zoom, concerning problems with the application’s security that have resulted in the app crashing, freezing and so on. The company fired back, claiming they use end-to-end encryption. Later, they clarified that this was only limited for Zoom to Zoom connections. This effectively means that the app is not entirely secure when it comes to communications outside of its base servers.
Threat Summary
| Name | Zoom |
| Type | App for Mac |
| Short Description | May frequently crash or occasionally freeze and users cannot seem to understand its security. |
| Symptoms | App freezes and crashes frequently. |
| Distribution Method | Via the AppStore |
| Detection Tool |
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User Experience | Join Our Forum to Discuss Zoom. |
Zoom Video Communications App – Description
Zoom Video Communications is a legitimate application, but only recently people have been complaining on having terrible experience with the app crashing. One report on Apple Community Forums caused quite the stir:
Zoom is freezing(crashing) MacBook Air with HighOS Sierra
Hi guys, I found similar topic for Mojave, but I still have Air with HighOS Sierra 10.13.6 (17G12034) and when I try to join conference on Zoom, my MacBook Air freezes and the only option is to press the power button for a few seconds to shut it down.
The reason why I’m writing here that I was not happy with answers given by Apple experts in previous threads. Yes – Zoom is 3rd party app, but I’m running it as non-priviledged user, so in my view it is Apple problem as well as if app misbehaves, the worst thing it should happen is that app itself crashes. It should not be able to halt the whole system and affects all other apps nor the system itself…
So this is clearly a bug on the Apple side and there is no point to hide it or dilute the truth.
Apple please fix it!!!
MacBook Air 13″, 10.13
Posted on Apr 8, 2020 1:37 AM
In response, technicians and computer experts replied:
Urquhart1244
User level:Level 8
(37,485 points)
TVSpeciality level out of ten: 1
Apr 8, 2020 3:11 AM in response to apple_bakerZoom is pretty bad software from pretty bad people. Do look for alternatives, if you have anything to say about the choice.
People have defended the application, claiming that it is Apple video acceleration issue, but reality is that the main problem has to be fixed from the Zoom developers who have to work together with Apple to make sure the video acceleration works well.
How to Fix or Remove Zoom App from Your Mac
According to user “a brody” on Apple community forums, one fix is to do the following steps:
1. Check if the graphics switching is off in System Preferences for “Energy Saver”. If it’s off, then you should turn it back to “ON”.
2. If this continues to happen, try to use Etrecheck o see what is running in the background and shut down any processes that might be using Video acceleration.
3. Try reinstalling Zoom using the steps below to remove it and then re-add it.
Be advised that many third-party software that gets installed on the web may also cause these problems. The below guide will help you if you want to remove Zoom and then reinstall it and also use an advanced anti-malware app. We recommend such an app because it can scan for and find any viruses on your Mac, if there are such present and causing interruptions and apps to freeze.
Ventsislav Krastev
Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.
Follow Me:
- Guide 1: How to Remove Zoom from Windows.
- Guide 2: Get rid of Zoom from Mac OS X.
- Guide 3: Remove Zoom from Google Chrome.
- Guide 4: Erase Zoom from Mozilla Firefox.
- Guide 5: Uninstall Zoom from Microsoft Edge.
- Guide 6: Remove Zoom from Safari.
- Guide 7: Eliminate Zoom from Internet Explorer.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
How to Remove Zoom from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove Zoom
Step 2: Uninstall Zoom and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:
Follow the instructions above and you will successfully uninstall most programs.
Step 3: Clean any registries, created by Zoom on your computer.
The usually targeted registries of Windows machines are the following:
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
You can access them by opening the Windows registry editor and deleting any values, created by Zoom there. This can happen by following the steps underneath:
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
Get rid of Zoom from Mac OS X.
Step 1: Uninstall Zoom and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove Zoom via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
→ ~/Library/LaunchAgents
/Library/LaunchDaemons
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove Zoom files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as Zoom, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
Remove Zoom from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
Erase Zoom from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
Uninstall Zoom from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
Remove Zoom from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Zoom will be removed.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
Eliminate Zoom from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.
