Zoom App Freezing or Crashing - How to Fix and Remove

by Ventsislav Krastev | May 21, 2020 | 0 Comments Mac, MacOS, Zoom

What Is Zoom App Mac

Zoom app on Mac or Zoom video communications is the type of application, that is create to make life easier by enhancing video communications. However, the app and its developers have been long criticized regarding “security lapses” as well as “poor design choices”. The application has also been widely regarded as an app with suspicious privacy policies and corporate data disclosure problems. And only recently, the app has been involved with a new problem – it crashing or freezing during video communications.

Zoom App Freezing and Crashing

The Zoom app is made by Zoom Video Communications, Inc. It is an American communications company that is based in San Jose, California. The main purpose of the Zoom app is to provide online video communications and online chat services via a p2p (peer to peer) platform that is used for distance education, conference communications and social relations. The main strategy of the company is to create something that is easy to use at an acceptable cost.

Many users have reported Zoom, concerning problems with the application’s security that have resulted in the app crashing, freezing and so on. The company fired back, claiming they use end-to-end encryption. Later, they clarified that this was only limited for Zoom to Zoom connections. This effectively means that the app is not entirely secure when it comes to communications outside of its base servers.

Threat Summary

Name	Zoom
Type	App for Mac
Short Description	May frequently crash or occasionally freeze and users cannot seem to understand its security.
Symptoms	App freezes and crashes frequently.
Distribution Method	Via the AppStore
Detection Tool	See If Your System Has Been Affected by Zoom Download Malware Removal Tool
User Experience	Join Our Forum to Discuss Zoom.

Zoom Video Communications App – Description

Zoom Video Communications is a legitimate application, but only recently people have been complaining on having terrible experience with the app crashing. One report on Apple Community Forums caused quite the stir:

Zoom is freezing(crashing) MacBook Air with HighOS Sierra
Hi guys, I found similar topic for Mojave, but I still have Air with HighOS Sierra 10.13.6 (17G12034) and when I try to join conference on Zoom, my MacBook Air freezes and the only option is to press the power button for a few seconds to shut it down.
The reason why I’m writing here that I was not happy with answers given by Apple experts in previous threads. Yes – Zoom is 3rd party app, but I’m running it as non-priviledged user, so in my view it is Apple problem as well as if app misbehaves, the worst thing it should happen is that app itself crashes. It should not be able to halt the whole system and affects all other apps nor the system itself…
So this is clearly a bug on the Apple side and there is no point to hide it or dilute the truth.
Apple please fix it!!!
MacBook Air 13″, 10.13
Posted on Apr 8, 2020 1:37 AM

In response, technicians and computer experts replied:

Urquhart1244
User level:Level 8
(37,485 points)
TVSpeciality level out of ten: 1
Apr 8, 2020 3:11 AM in response to apple_baker
Zoom is pretty bad software from pretty bad people. Do look for alternatives, if you have anything to say about the choice.

People have defended the application, claiming that it is Apple video acceleration issue, but reality is that the main problem has to be fixed from the Zoom developers who have to work together with Apple to make sure the video acceleration works well.

How to Fix or Remove Zoom App from Your Mac

According to user “a brody” on Apple community forums, one fix is to do the following steps:

1. Check if the graphics switching is off in System Preferences for “Energy Saver”. If it’s off, then you should turn it back to “ON”.
2. If this continues to happen, try to use Etrecheck o see what is running in the background and shut down any processes that might be using Video acceleration.
3. Try reinstalling Zoom using the steps below to remove it and then re-add it.

Be advised that many third-party software that gets installed on the web may also cause these problems. The below guide will help you if you want to remove Zoom and then reinstall it and also use an advanced anti-malware app. We recommend such an app because it can scan for and find any viruses on your Mac, if there are such present and causing interruptions and apps to freeze.

Ventsislav Krastev

Ventsislav has been covering the latest malware, software and newest tech developments at SensorsTechForum for 3 years now. He started out as a network administrator. Having graduated Marketing as well, Ventsislav also has passion for discovery of new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management and then Network Administration, he found his passion within cybersecrurity and is a strong believer in basic education of every user towards online safety.

How to Remove Zoom from Windows.

Step 1: Boot Your PC In Safe Mode to isolate and remove Zoom

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R

2. The "Run" Window will appear. In it, type "msconfig" and click OK.

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".

Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Uninstall Zoom and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

2. In the field type in "appwiz.cpl" and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"

Follow the instructions above and you will successfully uninstall most programs.

Step 3: Clean any registries, created by Zoom on your computer.

The usually targeted registries of Windows machines are the following:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Zoom there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Zoom with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

Download

Malware Removal Tool

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.

3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

If any threats have been removed, it is highly recommended to restart your PC.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of Zoom from Mac OS X.

Step 1: Uninstall Zoom and remove related files and objects

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your Mac with SpyHunter for Mac

Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to Zoom:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Zoom. If you find it, right-click on the app and select “Move to Trash”.

6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Zoom. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

Go to Finder.
In the search bar type the name of the app that you want to remove.
Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Zoom via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Zoom. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Step 2: Scan for and remove Zoom files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as Zoom, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.

Download

Combo Cleaner

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Remove Zoom from Google Chrome.

Step 1: Start Google Chrome and open the drop menu

Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"

Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.

Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Erase Zoom from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window

Step 2: Select the "Add-ons" icon from the menu.

Step 3: Select the unwanted extension and click "Remove"

Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Uninstall Zoom from Microsoft Edge.

Step 1: Start Edge browser.

Step 2: Open the drop menu by clicking on the icon at the top right corner.

Step 3: From the drop menu select "Extensions".

Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.

Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Delete Zoom from Safari.

Step 1: Start the Safari app.

Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.

Step 3: From the menu, click on "Preferences".

Step 4: After that, select the 'Extensions' Tab.

Step 5: Click once on the extension you want to remove.

Step 6: Click 'Uninstall'.

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Zoom will be removed.

How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Eliminate Zoom from Internet Explorer.

Step 1: Start Internet Explorer.

Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'

Step 3: In the 'Manage Add-ons' window.

Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.

Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.

Zoom App Freezing or Crashing – How to Fix and Remove

What Is Zoom App Mac

Zoom App Freezing and Crashing

Threat Summary

How to Fix or Remove Zoom App from Your Mac

Ventsislav Krastev

How to Remove Zoom from Windows.

Get rid of Zoom from Mac OS X.

Remove Zoom from Google Chrome.

Erase Zoom from Mozilla Firefox.

Uninstall Zoom from Microsoft Edge.

Delete Zoom from Safari.

Eliminate Zoom from Internet Explorer.

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