Suppteam01@india.com is the name given to a cryptovirus that mimics the Cryptolocker ransomware. As it is not the first copycat and there are no other distinguishable characteristics for this virus except the email given as a contact detail, researchers named it after that. Encrypted files will remain with unchanged names and no added prefixes or extensions. After encryption the file “Your files are locked !!!!.txt” will be left in locations containing the decrypted files. To see how to remove this virus and how you can try to restore your encrypted files, read the article carefully.
Threat Summary
| Name | Suppteam01@india.com |
| Type | Ransomware, Cryptovirus |
| Short Description | The virus pretends to be Cryptolocker. It will encrypt files and demand a ransom to be paid with a ransom message that looks almost exactly like that of the latest version of Cryptolocker. |
| Symptoms | The ransomware does not change the names of encrypted files and does not add a prefix or another extension to them. It leaves the file “Your files are locked !!!!.txt” in directories with locked files. |
| Distribution Method | Spam Emails, Email Attachments |
| Detection Tool |
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| User Experience | Join Our Forum to Discuss Suppteam01@india.com. |
| Data Recovery Tool | Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive. |
Suppteam01@india.com Virus – Spread
Suppteam01@india.com ransomware can infect computers using various ways to spread. Spam emails could be spreading the payload file. Such spam mails will try to make you believe that they are of huge importance. Additionally, the body of the email will be presented in a way to urge you to open an attachment. According to these electronic letters, the attached file is either a continuation of the email message or a document related to it. Opening the file, however, releases the malicious code and infects your computer machine.
The Suppteam01@india.com ransomware could be spreading the payload file on sharing networks or social media sites. Refrain from opening files coming from suspicious links or emails. Scan all files with a security program first and check their signatures and size before you launch them. You should see more tips to prevent ransomware attacks in the topic inside the forum.
Suppteam01@india.com Virus – Description
A new copycat of the CryptoLocker ransomware has emerged on the radar of malware researchers, recently. They have dubbed it Suppteam01@india.com as that email is the only viably distinguishable characteristic of the virus. There have been numerous copycats and versions of the CryptoLocker ransomware in 2016, and this continues to happen.
Whenever the Suppteam01@india.com ransomware executes its payload, it will set automatic launch functionality by configuring values in the Windows Registry. Those values will be set inside new registry entries and function to start the virus automatically when the Windows OS is booted. After encryption, a pop-up window will appear on your desktop screen, containing the ransom message. You can view how it looks like and what its demands are from the below screenshot:
The text of the ransom note will also be included in a file named “Your files are locked !!!!.txt“. The file will be created for every directory that has encrypted files and the instructions provided inside are the following:
Support e-mails: suppteam01@india.com suppteam01@yandex.ru
Your personal files encryption produced on this computer: photos, videos, documents, etc. Encryption was produced using a unique public key RSA-2048 generated for this computer.
To decrypt files you need to obtain the private key.
The single copy of the private key, which will allow to decrypt the files, located on a secret server on the Internet; the server will destroy the key after a time specified in this window. After that nobody and never will be able to restore files.To obtain the private key for this computer, which will automatically decrypt files, you need pay 1.2 Bitcoin (~761 USD)
You can easily delete this software, but you must know that without it, you will never be able to get your original files back.
Disable your antivirus to prevent the removal of this software.
For more information on how to buy and send bitcoins, click ‘Pay with Bitcoin’. To open a list of encoded files, click ‘Show Files’.
Do not delete this list, it will be used for decryption. And do not move your files.
The main email address that the ransomware virus uses for contacting with the cybercriminals is Suppteam01@india.com. Being a copycat ransomware and not the first of its kind has led to its name to be the same as the primary email address left for contact. You are given a 120-hour deadline to pay up, and the hefty sum of 1.2 Bitcoins which is the equivalent of 761 US dollars. The ransom message in the pop-up window looks almost identical to that of the Sanction ransomware virus.
Other emails that could be used for payment are:
- Suppteam02@india.com
- Suppteam02@yandex.ru
- Suppteam03@india.com
- Suppteam03@yandex.ru
The thought of paying the cybercriminals shouldn’t even come to your mind, as ransomware makers have proved that many times they will not decrypt your files, let alone contact you back. By not giving this ransomware a brand and mimicking the CryptoLocker one, the crooks have no name to build fame for and no incentive to return your files to their original state. In fact, the extortionists will most likely use the money to create more ransomware or do other criminal acts.
Suppteam01@india.com can encrypt file types similar to ransomware viruses of its caliber – namely, with the following file extensions:
→.bak, .bmp, .dbf, .djvu, .doc, .docx, .exe, .flv, .gif, .jpeg, .jpg, .mdb, .mdf, .mkv, .mov, .mpeg, .mpg, .odt, .pdf, .png, .pps, .pptm, .pptx, .psd, .rar, .raw, .tar, .tif, .tiff, .txt, .vob, .wav, .wma, .wmv, .xls, .xlsb, .xlsx, .zip, .rar, .tar
The file extension list might be incomplete, but those file types are probably the ones to become encrypted. The encrypted files will have no name change and no new prefixes or extensions appended to them. In other words, the file names will remain completely untouched. To recognize which files are locked is easy as they will have a bigger size and you won’t be able to access them. The ransomware states to utilize a 2048-bit AES encryption algorithm which is not thought to be possible. That is since a 512-bit key will have multiple errors and be unstable, let alone any bigger key size.
The Suppteam01@india.com ransomware might erase the Shadow Volume Copies from the Windows operating system with the following command-line parameter:
→vssadmin.exe delete shadows /all /Quiet
Read on and see what methods you can try for data and file restoration of your encrypted files.
Remove Suppteam01@india.com Virus and Restore Your Files
If your computer got infected with the Suppteam01@india.com ransomware, you should have some experience in removing malware. You should get rid of this ransomware as fast as possible before it can have the chance to spread further and infect more computers. You should remove the ransomware and follow the step-by-step instructions guide given below. To see ways that you can try to recover your data, see the step titled 2. Restore files encrypted by Suppteam01@india.com.
- Step 1
- Step 2
- Step 3
- Step 4
- Step 5
Step 1: Scan for Suppteam01@india.com with SpyHunter Anti-Malware Tool
Ransomware Automatic Removal - Video Guide
Step 2: Uninstall Suppteam01@india.com and related malware from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:
Follow the instructions above and you will successfully delete most unwanted and malicious programs.
Step 3: Clean any registries, created by Suppteam01@india.com on your computer.
The usually targeted registries of Windows machines are the following:
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
You can access them by opening the Windows registry editor and deleting any values, created by Suppteam01@india.com there. This can happen by following the steps underneath:
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.
Step 4: Boot Your PC In Safe Mode to isolate and remove Suppteam01@india.com
Step 5: Try to Restore Files Encrypted by Suppteam01@india.com.
Method 1: Use STOP Decrypter by Emsisoft.
Not all variants of this ransomware can be decrypted for free, but we have added the decryptor used by researchers that is often updated with the variants which become eventually decrypted. You can try and decrypt your files using the instructions below, but if they do not work, then unfortunately your variant of the ransomware virus is not decryptable.
Follow the instructions below to use the Emsisoft decrypter and decrypt your files for free. You can download the Emsisoft decryption tool linked here and then follow the steps provided below:
1 Right-click on the decrypter and click on Run as Administrator as shown below:
2. Agree with the license terms:
3. Click on "Add Folder" and then add the folders where you want files decrypted as shown underneath:
4. Click on "Decrypt" and wait for your files to be decoded.
Note: Credit for the decryptor goes to Emsisoft researchers who have made the breakthrough with this virus.
Method 2: Use data recovery software
Ransomware infections and Suppteam01@india.com aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.
Simply click on the link and on the website menus on the top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.
Suppteam01@india.com-FAQ
What is Suppteam01@india.com Ransomware?
Suppteam01@india.com is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.
Many ransomware viruses use sophisticated encryption algorithms to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.
What Does Suppteam01@india.com Ransomware Do?
Ransomware in general is a malicious software that is designed to block access to your computer or files until a ransom is paid.
Ransomware viruses can also damage your system, corrupt data and delete files, resulting in the permanent loss of important files.
How Does Suppteam01@india.com Infect?
Via several ways.Suppteam01@india.com Ransomware infects computers by being sent via phishing emails, containing virus attachment. This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.
Another way you may become a victim of Suppteam01@india.com is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.
How to Open .Suppteam01@india.com files?
You can't without a decryptor. At this point, the .Suppteam01@india.com files are encrypted. You can only open them once they are decrypted using a specific decryption key for the particular algorithm.
What to Do If a Decryptor Does Not Work?
Do not panic, and backup the files. If a decryptor did not decrypt your .Suppteam01@india.com files successfully, then do not despair, because this virus is still new.
Can I Restore ".Suppteam01@india.com" Files?
Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .Suppteam01@india.com files.
These methods are in no way 100% guaranteed that you will be able to get your files back. But if you have a backup, your chances of success are much greater.
How To Get Rid of Suppteam01@india.com Virus?
The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti-malware program.
It will scan for and locate Suppteam01@india.com ransomware and then remove it without causing any additional harm to your important .Suppteam01@india.com files.
Can I Report Ransomware to Authorities?
In case your computer got infected with a ransomware infection, you can report it to the local Police departments. It can help authorities worldwide track and determine the perpetrators behind the virus that has infected your computer.
Below, we have prepared a list with government websites, where you can file a report in case you are a victim of a cybercrime:
Cyber-security authorities, responsible for handling ransomware attack reports in different regions all over the world:
Germany - Offizielles Portal der deutschen Polizei
United States - IC3 Internet Crime Complaint Centre
United Kingdom - Action Fraud Police
France - Ministère de l'Intérieur
Italy - Polizia Di Stato
Spain - Policía Nacional
Netherlands - Politie
Poland - Policja
Portugal - Polícia Judiciária
Greece - Cyber Crime Unit (Hellenic Police)
India - Mumbai Police - CyberCrime Investigation Cell
Australia - Australian High Tech Crime Center
Reports may be responded to in different timeframes, depending on your local authorities.
Can You Stop Ransomware from Encrypting Your Files?
Yes, you can prevent ransomware. The best way to do this is to ensure your computer system is updated with the latest security patches, use a reputable anti-malware program and firewall, backup your important files frequently, and avoid clicking on malicious links or downloading unknown files.
Can Suppteam01@india.com Ransomware Steal Your Data?
Yes, in most cases ransomware will steal your information. It is a form of malware that steals data from a user's computer, encrypts it, and then demands a ransom in order to decrypt it.
In many cases, the malware authors or attackers will threaten to delete the data or publish it online unless the ransom is paid.
Can Ransomware Infect WiFi?
Yes, ransomware can infect WiFi networks, as malicious actors can use it to gain control of the network, steal confidential data, and lock out users. If a ransomware attack is successful, it could lead to a loss of service and/or data, and in some cases, financial losses.
Should I Pay Ransomware?
No, you should not pay ransomware extortionists. Paying them only encourages criminals and does not guarantee that the files or data will be restored. The better approach is to have a secure backup of important data and be vigilant about security in the first place.
What Happens If I Don't Pay Ransom?
If you don't pay the ransom, the hackers may still have access to your computer, data, or files and may continue to threaten to expose or delete them, or even use them to commit cybercrimes. In some cases, they may even continue to demand additional ransom payments.
Can a Ransomware Attack Be Detected?
Yes, ransomware can be detected. Anti-malware software and other advanced security tools can detect ransomware and alert the user when it is present on a machine.
It is important to stay up-to-date on the latest security measures and to keep security software updated to ensure ransomware can be detected and prevented.
Do Ransomware Criminals Get Caught?
Yes, ransomware criminals do get caught. Law enforcement agencies, such as the FBI, Interpol and others have been successful in tracking down and prosecuting ransomware criminals in the US and other countries. As ransomware threats continue to increase, so does the enforcement activity.
About the Suppteam01@india.com Research
The content we publish on SensorsTechForum.com, this Suppteam01@india.com how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific malware and restore your encrypted files.
How did we conduct the research on this ransomware?
Our research is based on an independent investigation. We are in contact with independent security researchers, and as such, we receive daily updates on the latest malware and ransomware definitions.
Furthermore, the research behind the Suppteam01@india.com ransomware threat is backed with VirusTotal and the NoMoreRansom project.
To better understand the ransomware threat, please refer to the following articles which provide knowledgeable details.
As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.
How to recognize trustworthy sources:
- Always check "About Us" web page.
- Profile of the content creator.
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