This article has been written to explain what is the “Call Apple Support” tech support scam and show you how you can remove it and protect your computer from it.
A new form of threat is shaping up to attack Mac users, pretending to be the official apple support. The threat shows a white screen at first and then displays a pop-up which aims to scare users that their data is compromised and they should immediately call Apple Support. The scam has started to spread at an alarming rate as the U.S. BBB scam tracker has reported. The hackers want the victims to pay heavy sums of money in order to gain access to their system. Since the scam Is likely caused by an unwanted app on your Mac, we recommend that you read this article thorougly to lear how you can remove the “Call Apple Support” scam from your Mac and protect yourself against such scams in the future too.
|Name||"Call Apple Support" scam|
|Type||Tech Support Scam|
|Short Description||Aims to change the browser settings of the compromised computer and show a scamming message asking the victim to call Apple Support.|
|Symptoms||A message appears, locking you out of your web browser that claims your personal data is at risk.|
|Distribution Method||Bundled downloads. Web pages which may advertise it.|
|Detection Tool|| See If Your System Has Been Affected by "Call Apple Support" scam |
Malware Removal Tool
|User Experience||Join Our Forum to Discuss "Call Apple Support" scam.|
”Call Apple Support” Scam – Distribution Methods
The main method which is used in order to spread these types of“Apple Support” scams is via other programs. These apps may pretend to be legitimate and helpful, however they often display various types of web browser redirects, the outcome of which can eventually lead to pages, like the “Call Apple Support” one.
These programs usually tend to replicate as a result of software bundling and other forms of suspicious methods. Usually they are masked as seemingly helpful programs with the main idea to get the user to give them permissions. As soon as this is done, these apps may silently start to modify the browser and the Mac OS to start displaying various forms of pop-ups, redirections, banners and other unwanted advertisements.
”Call Apple Support” Scam – Activity & Purpose
The main idea behind the Call Apple Support scam is to get users to call te scammers by dialing their number. To reach this goal, the scammers display flashing screens and even voice messages. One report in relation to that indicated the following:
Date Reported:Oct 16, 2018
Victim Postal Code:70117
Total Dollars Lost:$200.00
Scam Description:”Thought I was calling Apple support but these people pose as Apple and can somehow access Apple data. Was told they would send me an upgraded phone since they couldn’t solve the problem but I would have to pay with iTunes instead of credit card. When I gave them the card numbers they said there was a glitch and I needed to get more and they would credit my account after. Escalating didn’t help so I contacted my cc company to report the scam.”
The main scam page of the “Call Apple Support” scam reported was seen to display the following image:
In addition to this, the scam was also reported to be spread via mobile devices as well:
Remove “Call Apple Support” from Your Mac
In order to remove this tech support scam, we recommend that you follow the removal instructions underneath this article. They have been created to help you find any suspicious apps causing the pop-ups. If manual removal does not seem to work out for you, then most security experts would recommend using an advanced malware cleaner that will scan your Mac and rid it of any PUPs (Potentially Unwanted Programs) which may be causing pop-ups, like the “Call Apple Support” ones.
- Guide 1: Get rid of "Call Apple Support" scam from Mac OS X.
- Guide 2: Remove "Call Apple Support" scam from Google Chrome.
- Guide 3: Erase "Call Apple Support" scam from Mozilla Firefox.
- Guide 4: Uninstall "Call Apple Support" scam from Microsoft Edge.
- Guide 5: Delete "Call Apple Support" scam from Safari.
- Guide 6: Eliminate "Call Apple Support" scam from Internet Explorer.
Get rid of "Call Apple Support" scam from Mac OS X.
Step 1: Uninstall "Call Apple Support" scam and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove "Call Apple Support" scam via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove "Call Apple Support" scam files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as "Call Apple Support" scam, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Remove "Call Apple Support" scam from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase "Call Apple Support" scam from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall "Call Apple Support" scam from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Delete "Call Apple Support" scam from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the "Call Apple Support" scam will be removed.
Eliminate "Call Apple Support" scam from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.