DHL Scam
The DHL scam involves fake delivery notice text messages. This article sheds light on various DHL scams, encompassing emails, messages, and websites. If you come across a suspicious DHL text message in 2023, be aware that it’s a DHL phishing scam from a bogus sender. If you suspect your computer is compromised, run a system scan with a security program.
DHL Scams are widespread globally, manifesting through specially designed websites and targeted email messages. Scammers exploit the DHL brand for malicious purposes, such as stealing DHL credentials, personal information, or distributing malware, often with hidden agendas.
These scams continue to victimize more users because they persistently reappear, with each new variant closely mimicking DHL to appear more convincing. Ultimately, you’ll be prompted to log in or visit a URL and take action or make a payment for a shipment using another service. It’s crucial to avoid any links apart from the official DHL ones, and this article provides guidance on distinguishing between legitimate links and those used in scams.
DHL Phishing Scams Summary
| Name | DHL Scams |
| Type | Phishing, PUP, malware |
| Removal Time/span> | Less than 15 minutes |
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DHL Fake Delivery Notice Text Message
Most times, a fake delivery notice text message is delivered via DHL scam emails. Such emails are more frequent than in the past as users order online more these days. Users are reporting DHL Text messages inside scam emails by the dozen. The modus operandi of the DHL scam emails has not changed drastically, although a phone number might be involved, making for a DHL scam call every once in a while. If you have any doubt and if the emails you have received are indeed DHL scam emails , look no further – in this article, we have gathered the most common of these scams, what they do and how to protect yourself from them.
DHL Scams – Distribution Ways
Those might distribute via a third-party installation setup. Applications connected to DHL Scams can intrude your computer, without your knowledge of that. Installer setups like those could be set by default to install additional components. Bundled packages and freeware setups regarded as PUPs could be distributed and push scam messages to your PC and browsers. To avoid installing unwanted applications, you can to search for the Custom or Advanced settings. If you find such, you could probably deselect anything you do not want on your machine.
These types of DHL Scams were seen to be pushed via e-mail address messages on a large scale as seen on the below screenshot. Beware of any messages that have links to DHL services that you don’t remember using.
DHL Scams might distribute itself by using similar websites that are hosting phishing landing pages. Websites like those use the DHL brand without permission, and to an extent, you might not differentiate the original with the fake website. Clicking on just one redirect link or an advertisement could send malware to your computer system. Banners, pop-ups, and more kinds of adverts could be placed on top of browser pages to push more links and phishing messages. Any browser could be affected and any operating system for that matter.
Types of DHL Scams
Many scams related to DHL are circling the Internet nowadays and seem to increase every month. This article will reveal the vast majority of scam types, which suggest that you have to use the DHL Service in some way or form to receive some shipment or reward via the service. The scam is not exactly new as versions of it can be observed from years ago. Although, every year, the scam gets more and more sophisticated and has built higher popularity amongst users. People that fall victim to such scams are surprisingly growing instead of decreasing.
Websites that are hosting such DHL Scams can load pop-ups and other advertising content as you are browsing to help popularize it. Heaps of advertisements might show, promoting a way to obtain a shipment or something else via the DHL brand.
“DHL Parcel Arrival Notification” Scam
This scam is a recurring one, which means that it keeps showing up, year after year, months after months. The scam shows you a notification of a “DHL Parcel Arrival“.
You can preview a variant of the DHL Parcel Arrival scam message below:
From the above image, you can see an email message with stating that you have a DHL Parcel awaiting delivery. That message can also be sent via SMS to targeted phone numbers, containing nearly the same message.
Somewhere inside the message there will be a link. That link may look like the official URL address of the DHL service but do not get fooled. The link will redirect you to a phishing page that may look very similar to a legitimate DHL-hosted page, but has a suspicious URL that is not located on the official domain. In this case, the link shown above will land you on a page with a long address, such as one with lots of symbols like numbers and random letters, as seen in the below screenshot:
Afterward, you will be prompted to enter your email address and password to the DHL service. In case you are wondering why, it is due to the fact that the cybercriminals want to steal your DHL account and related online identity. If you proceed and enter both of these details, you will be redirected with a message that you have entered an “invalid password”, tempting you to enter your details “correctly” and carefully.
Here is where you should get suspicious. Why would the company need your address sent again, if you indeed ordered something? In case you did not get suspicious and went on and filled the details on that page as well, you will finally get redirected to the official page of the DHL website. You should be wary of any such websites, and if you doubt the contents of a message that is supposedly from DHL you should ask your family household if anybody ordered something via the service or login by entering the official URL into the address bar.
“DHL Shipment Notification” Scams
The DHL Scams have many variations, but what you will see the most are the following messages, displayed in the below screenshots:
Most of the time, these messages aim to do the same procedure as the one previously described on the “Parcel” type of scam. That procedure involves redirecting you to a phishing landing Web page and stealing your information (including personal data and credential details). After you input the details on any similar page, you will get your DHL account hijacked, or even worse – your identity is stolen and used for other online purchases.
DHL Scams – How to Avoid Them in 2023?
In this section, you will find out how to differentiate between DHL Scams and messages from the official DHL brand, following a simple set of rules and guidelines. So, if you are reading this article, you should now know that there is a multitude of scams involving a DHL shipment or parcel notifications. Below you will see what you should research.
Refer to the following link that is of the official page for DHL Fraud Awareness and Prevention.
New scams and fraud attempts will be listed on those official pages under the country you are using the online services of DHL under the Fraud Awarness program which has a slightly different URL for different countries. For examples, for Serbia, the letters sr would be added at the back of the url, while the main address will remain.
As you now know about the existence of the scams and the official page of DHL Fraud Awareness, refer to the following guidelines on how to avoid most scams related to the shipping brand:
- Never pay before your goods get delivered
- Do not provide any details about you, your addresses or similar information via email or unknown Websites
- Do not open email attachments, as DHL does not send such, neither it requests users to open such
- Always use DHL.com to refer to pages in connection with the service
- Avoid messages with grammatical or typographical errors
- Avoid emails that are not addressed to you by name
- Avoid messages sent by a service you don’t expect to hear from
- Avoid messages that do not include a tracking number or specific details about your order or address
- Avoid clicking on links to provide your email address for verification
- Avoid payments to someone whose identity you can’t confirm
The guideline rules listed above were constructed by the SensorsTechForum team via research done on the matter. These rules are based on common sense and depending on the various scams related to DHL.
Some of these scams related to DHL can be removed by closing the message or browser. In case the scam pages continue to bother you even after that, then you probably have something else on your computer generating them.
How to Get Rid of DHL Scams Completely
All that is required to remove some scams is to ignore the message, never respond to it and delete it. Other scams require a bit of action, such as thoroughly scanning your computer machine with security software to determine whether you have some malware component that is pushing spoofed messages to your computer, browser, or email address.
We highly recommend that all computer users scan their system for active infections and malware using a security program. That could prevent many malicious actions and stop malware from distributing further.
Tsetso Mihailov
Tsetso Mihailov is a tech-geek and loves everything that is tech-related, while observing the latest news surrounding technologies. He has worked in IT before, as a system administrator and a computer repair technician. Dealing with malware since his teens, he is determined to spread word about the latest threats revolving around computer security.
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How to Remove DHL Phishing Scams from Windows.
Step 1: Scan for DHL Phishing Scams with SpyHunter Anti-Malware Tool
Step 2: Boot Your PC In Safe Mode
Step 3: Uninstall DHL Phishing Scams and related software from Windows
Uninstall Steps for Windows 11
Uninstall Steps for Windows 10 and Older Versions
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:
Follow the instructions above and you will successfully uninstall most programs.
Step 4: Clean Any registries, Created by DHL Phishing Scams on Your PC.
The usually targeted registries of Windows machines are the following:
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
You can access them by opening the Windows registry editor and deleting any values, created by DHL Phishing Scams there. This can happen by following the steps underneath:
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.
Video Removal Guide for DHL Phishing Scams (Windows).
Get rid of DHL Phishing Scams from Mac OS X.
Step 1: Uninstall DHL Phishing Scams and remove related files and objects
Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to DHL Phishing Scams. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove DHL Phishing Scams via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
→ ~/Library/LaunchAgents
/Library/LaunchDaemons
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove DHL Phishing Scams files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as DHL Phishing Scams, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Video Removal Guide for DHL Phishing Scams (Mac)
Remove DHL Phishing Scams from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase DHL Phishing Scams from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window:
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall DHL Phishing Scams from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Remove DHL Phishing Scams from Safari
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the DHL Phishing Scams will be removed.
Eliminate DHL Phishing Scams from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.
Remove Push Notifications from Your Browsers
Turn Off Push Notifications from Google Chrome
To disable any Push Notices from Google Chrome browser, please follow the steps below:
Step 1: Go to Settings in Chrome.
Step 2: In Settings, select “Advanced Settings”:
Step 3: Click “Content Settings”:
Step 4: Open “Notifications”:
Step 5: Click the three dots and choose Block, Edit or Remove options:
Remove Push Notifications on Firefox
Step 1: Go to Firefox Options.
Step 2: Go to “Settings”, type “notifications” in the search bar and click "Settings":
Step 3: Click “Remove” on any site you wish notifications gone and click “Save Changes”
Stop Push Notifications on Opera
Step 1: In Opera, press ALT+P to go to Settings.
Step 2: In Setting search, type “Content” to go to Content Settings.
Step 3: Open Notifications:
Step 4: Do the same as you did with Google Chrome (explained below):
Eliminate Push Notifications on Safari
Step 1: Open Safari Preferences.
Step 2: Choose the domain from where you like push pop-ups gone and change to "Deny" from "Allow".
DHL Phishing Scams-FAQ
What Is DHL Phishing Scams?
The DHL Phishing Scams threat is adware or browser redirect virus.
It may slow your computer down significantly and display advertisements. The main idea is for your information to likely get stolen or more ads to appear on your device.
The creators of such unwanted apps work with pay-per-click schemes to get your computer to visit risky or different types of websites that may generate them funds. This is why they do not even care what types of websites show up on the ads. This makes their unwanted software indirectly risky for your OS.
What Are the Symptoms of DHL Phishing Scams?
There are several symptoms to look for when this particular threat and also unwanted apps in general are active:
Symptom #1: Your computer may become slow and have poor performance in general.
Symptom #2: You have toolbars, add-ons or extensions on your web browsers that you don't remember adding.
Symptom #3: You see all types of ads, like ad-supported search results, pop-ups and redirects to randomly appear.
Symptom #4: You see installed apps on your Mac running automatically and you do not remember installing them.
Symptom #5: You see suspicious processes running in your Task Manager.
If you see one or more of those symptoms, then security experts recommend that you check your computer for viruses.
What Types of Unwanted Programs Are There?
According to most malware researchers and cyber-security experts, the threats that can currently affect your device can be rogue antivirus software, adware, browser hijackers, clickers, fake optimizers and any forms of PUPs.
What to Do If I Have a "virus" like DHL Phishing Scams?
With few simple actions. First and foremost, it is imperative that you follow these steps:
Step 1: Find a safe computer and connect it to another network, not the one that your Mac was infected in.
Step 2: Change all of your passwords, starting from your email passwords.
Step 3: Enable two-factor authentication for protection of your important accounts.
Step 4: Call your bank to change your credit card details (secret code, etc.) if you have saved your credit card for online shopping or have done online activities with your card.
Step 5: Make sure to call your ISP (Internet provider or carrier) and ask them to change your IP address.
Step 6: Change your Wi-Fi password.
Step 7: (Optional): Make sure to scan all of the devices connected to your network for viruses and repeat these steps for them if they are affected.
Step 8: Install anti-malware software with real-time protection on every device you have.
Step 9: Try not to download software from sites you know nothing about and stay away from low-reputation websites in general.
If you follow these recommendations, your network and all devices will become significantly more secure against any threats or information invasive software and be virus free and protected in the future too.
How Does DHL Phishing Scams Work?
Once installed, DHL Phishing Scams can collect data using trackers. This data is about your web browsing habits, such as the websites you visit and the search terms you use. It is then used to target you with ads or to sell your information to third parties.
DHL Phishing Scams can also download other malicious software onto your computer, such as viruses and spyware, which can be used to steal your personal information and show risky ads, that may redirect to virus sites or scams.
Is DHL Phishing Scams Malware?
The truth is that PUPs (adware, browser hijackers) are not viruses, but may be just as dangerous since they may show you and redirect you to malware websites and scam pages.
Many security experts classify potentially unwanted programs as malware. This is because of the unwanted effects that PUPs can cause, such as displaying intrusive ads and collecting user data without the user’s knowledge or consent.
About the DHL Phishing Scams Research
The content we publish on SensorsTechForum.com, this DHL Phishing Scams how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific, adware-related problem, and restore your browser and computer system.
How did we conduct the research on DHL Phishing Scams?
Please note that our research is based on independent investigation. We are in contact with independent security researchers, thanks to which we receive daily updates on the latest malware, adware, and browser hijacker definitions.
Furthermore, the research behind the DHL Phishing Scams threat is backed with VirusTotal.
To better understand this online threat, please refer to the following articles which provide knowledgeable details.
Another example
Dear customer,
Your Shipment has just arrived at our Regional Office and ready for delivery today, but we were unable to confirm your delivery address.
Please Download and print the attached receipt to duly complete the Identity check required for verification of your delivery address and forward to nearest DHL office.
Your shipment will be on hold Until the security check is completed.
Please endeavor to be as accurate as possible to reduce time of clearance and recipient confirmation.
NOTE: IF YOUR PACKAGE IS NOT DELIVERED OR PICKED UP WITHIN 48 HOURS, IT
WILL BE RETURNED TO THE SENDER. CONTACT US FOR FURTHER ASSISTANCE
Thank you for using our services.
Best regards,
Ellen Liu.
DHL Express Services
(c) 201-2019 DHL International
1 attachments (total 53.9 KB)
[1]
CONFIDENTIALITY NOTICE: This message is from DHL and may contain
confidential business information. It is intended solely for the use of
the individual to whom it is addressed. If you are not the intended
recipient please contact the sender and delete this message and any
attachment from your system. Unauthorized publication, use,
dissemination, forwarding, printing or copying of this E-Mail and its
attachments is strictly prohibited.
i’ve just been a victim of this.. and i think this malware is still doing its rounds as of this writing..
Hi Vanessa,
Can you provide more details on how the infection happened?
Espero una entrega pero los mails que me llegan no dicen ni el asunto ni hay membrete de DHL y no sé si es veridico
If the email does not state DHL or the official site of DHL it is fake. Even if the official website is used, there is also a chance that it is fake. If you ordered something, check the official DHL site for your delivery details and package, without clicking on any URLs from your email.
Hola. Quiero anunciar lo que me pasó. Estoy vendiendo algunos articulos de segunda mano en wallapop y me escribe una persona que ya no esta disponible su perfil en la app, diciendo que quiere comprar el articulo y hay que mandarle un correo electronico, después pregunta si acepto pago contrarrembolso atraves de DHL, aceptando darle el nombre , direccion y valor del artículo. Me manda un correo en seguida como si fuera de DHL diciendo que tengo que pagar 200€ en concepto de gastos de seguro por adelantado comprando en un estanco 2 codigos de neosurf de 100€ y enviar al correo fraudulento supuesto DhL falso los codigos para hacer el envio y que después me devolvería dicho importe de gastos de seguro. En el correo hay un enlace para pinchar para confirmar la direccion.
Nombre fraudulenta: angelique monnier
Correo:
A mi me ha pasado lo mismo yo vendia un bolso y una persona a nombre Choé Priscilla Tapin a través de wallapop contactó conmigo por mail,me izo darle los datos nombre, dirección y telefono. Quedamos que me pagaria el precio del bolso y 100€ aparte en concepto de un seguro, que yo tendria que pagar previamente comprando tarjetas NEOSURF en un estanco, libreria.. por valor de 100€ y enviar los codigos al mail de DHL que me enviaron. La suerte es que estas tarjetas no existen, llamé a DHL i me confirmaron el fraude. He enviado todos los correos a atención al cliente de DHL y lo están investigando.
el correo es
I just got a phishing text from “dhl” saying my package (Gb-6412-gh83) is available and waiting for me to set delivery preferences! I just ordered a whole bunch of stuff gym Wal-Mart so I’m afraid I’ve got a problem! First of all, is malware adaptable across multiple devices? Secondly, all of these prevention and correction steps are for a cpu…what about smartphones?
It looks like you definitely got one of these pesky DHL fake messages. Me and my colleagues haven’t seen the DHL related malware to adapt in such a way. If a device has it, that’s it. But malware is ever evolving so I cannot be completely sure.
For a smartphone, the infection is usually not that deep. If you clear browser cache and settings you should stop seeing the message. If that is not enough, maybe there is an application (an app) installed that keeps pushing the messages. Try to find any apps that seem weird to you and that are recently installed and remove them. Plus, there are free anti-virus programs for phones.
Good luck with the removal and keep us posted.
My husband got the exact same text with the exact same tracking code! DEFINITELY a scam!
Wanna share that I just received a text from “UPS” with the exact same tracking number (GB-6412-GH83). So if anything these “hackers” aren’t adept enough to change it up. I’m glad I googled it, because you can find others posting this exact tracking number online in other fake call/text websites as well. just want to add my comment so people know it’s not just a “DHL” scam.
Se pone en contacto una posible clienta a traves de wallapop.Me pide q contactemos por mail. El suyo, falso,supongo, es . Me dice que le interesa mucho el articulo y rápido.Esta dispuesta a pagarme casi el doble y que vendran a mi casa a buscarlo.Genial. Enseguida recibo un correo supuestamente de DHL con mis datos (me los ha pedido ella antes)y q hay un seguro de envio de 200 euros q ha pagado la Sra,y q yo tengo q ir al estanco a comprar 2 recargas de neosurf q me seran reembolsadas en el momento de venir a recoger el paquete …yo no entiendo nada.Y empieza el acoso por whatsapp, desde el numero 33 644 67 03 84.Insiste en que ella ya ha pagado y yo haga lo q me dicen “los de DHL”…
it still happening right now actually i got an email said,
DHL-Notfication
your package is found, the order has been block in terminal C82
sending from terminal C82
note : pls enter address and pay freight on next page
shipping with City-Express via DHL
TRACKPACKAGE :291HSU-DK
when i try to open on my desktop is invalid and i read it this forum is is true,
they asking your personal identity and your credit card to pay for shipment for the phone that I’ve won during their raffle. not just an ordinary phone its an Iphone 11as they said, im confuse thats why i opened and read this article luckily i did not try or put my info and credit card.
Goedendag,
Ik heb een sms gekregen van DHL dat een pakket bij het distributie centrum ligt maar niet wordt geleverd omdat er te weinig porto is betaalt o.i.d. Is dit ook een bekende oplichting tacktiek?
Vriendelijke groet,
S van Dijk
Just got one of these, tried to report it to DHL – what a joke! Their “Fraud Awareness” page has a “Phishing” link, which leads directly to a “Contact Us” page, which doesn’t give the option of reporting phishing…
I had the same experience. Thought DHL would care about fraud using their name. Instead, they sent me a reply telling me to report it to other organisations. Useless.
DHL Scam emails (in New Calendonia & Australia) asking for money to deliver package used this number: 00340434139185930097.
Beware of:
“nordparcelt” address – it’s a fake DHL site used to get your details/money & send malware.
“freshdesk.com” – the server used by the DHL scammer and many other scammers.
“serviplast” – the scammer’s websites
Fake sites & phoenix companies linked to the DHL scam in (NSW) Australia:
“Barloggio.net.au”, ‘jrt.net.au’ and “Ted Cullen” – fake dog breeder (phishing) sites that operate on dogzonline.com.au
“Infobahn”, ‘Connect Infobahn’ and ‘CIA Business Solutions’
“Bucan Holdings Pty Ltd’ (ABN 90003737040)
‘Bitcloud’
‘Adventurers Realm’
I got a text message that said I have a delivery from Hong Kong due on the 3rd of April. I didn’t click the link but I did google DHL and enter the tracking info and it showed me everything. is DHL even a real company? I didn’t order any thing. It seemed to let me change the shipping address as a guess user without typing my email. It sent me a verification text too.