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Fix American Express – Update Your Account Information Scam Mails

Did you receive an email titled American Express – Update Your Account Information that seems dubious? Don’t delay, take action now! This guide will shed light on the deceptive nature of this email and provide you with methods to protect your computer and personal data.


What Is It?

The Update Your Account Information email is a misleading message you might encounter, posing threats to both your computer and personal data. The goal of this email is to trick you into divulging your financial or personal information. Moreover, it may try to install harmful software, known as malware, onto your computer.

Continue reading. We’ll guide you on how to secure your computer and what steps to take if you’ve clicked on any links in these emails.

American Express - Update Your Account Information Email scams

More Data

Type Phishing Emails, Pop-up messages, Redirects
Removal Time 5 minutes
Detection Tool See If Your System Has Been Affected by malware

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Malware Removal Tool

How Did I Get It?

This threat is similar to other scams, like the “I am aware of your secrets” scam, the “Protect Yourself” scam, and the “Unusual Email Alert” scam. Interacting with the American Express – Update Your Account Information email can put your computer in danger. Potential risks include:

  • Downloading harmful files from the email to your device.
  • Tricking you into revealing personal data by enticing you with links.
  • Redirecting you to malicious websites via the email, potentially introducing malware to your device.
  • Pressuring you to transfer assets, such as Bitcoin, based on fabricated legal threats.

The email might direct you to websites, some of which impersonate well-known entities. These websites can deploy malicious scripts harmful to your computer.

Moreover, these email-linked web pages might deceive you into entering sensitive information, paving the way for cyber-criminals to steal your digital assets.

To make matters worse, if these sites are embedded with sophisticated scripts, they could infect your computer with malware.

How to Remove American Express – Update Your Account Information?

If you believe you’ve been targeted by the American Express – Update Your Account Information scam, act quickly! Here’s our main recommendation: Follow the detailed instructions below. They will help you in eliminating any malicious remnants that may have originated from those deceptive emails.

Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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Preparation before removing American Express - Update Your Account Information.

Before starting the actual removal process, we recommend that you do the following preparation steps.

  • Make sure you have these instructions always open and in front of your eyes.
  • Do a backup of all of your files, even if they could be damaged. You should back up your data with a cloud backup solution and insure your files against any type of loss, even from the most severe threats.
  • Be patient as this could take a while.
  • Scan for Malware
  • Fix Registries
  • Remove Virus Files

Step 1: Scan for American Express - Update Your Account Information with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter 5 Scan Step 1


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter 5 Scan Step 2


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter 5 Scan Step 3

If any threats have been removed, it is highly recommended to restart your PC.

Step 2: Clean any registries, created by American Express - Update Your Account Information on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by American Express - Update Your Account Information there. This can happen by following the steps underneath:


1. Open the Run Window again, type "regedit" and click OK.
Remove Virus Trojan Step 6


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.
Remove Virus Trojan Step 7


3. You can remove the value of the virus by right-clicking on it and removing it.
Remove Virus Trojan Step 8 Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

Step 3: Find virus files created by American Express - Update Your Account Information on your PC.


1.For Windows 8, 8.1 and 10.

For Newer Windows Operating Systems

1: On your keyboard press + R and write explorer.exe in the Run text box and then click on the Ok button.

Remove Virus Trojan Step 9

2: Click on your PC from the quick access bar. This is usually an icon with a monitor and its name is either “My Computer”, “My PC” or “This PC” or whatever you have named it.

Remove Virus Trojan Step 10

3: Navigate to the search box in the top-right of your PC's screen and type “fileextension:” and after which type the file extension. If you are looking for malicious executables, an example may be "fileextension:exe". After doing that, leave a space and type the file name you believe the malware has created. Here is how it may appear if your file has been found:

file extension malicious

N.B. We recommend to wait for the green loading bar in the navigation box to fill up in case the PC is looking for the file and hasn't found it yet.

2.For Windows XP, Vista, and 7.

For Older Windows Operating Systems

In older Windows OS's the conventional approach should be the effective one:

1: Click on the Start Menu icon (usually on your bottom-left) and then choose the Search preference.

Remove Virus Trojan

2: After the search window appears, choose More Advanced Options from the search assistant box. Another way is by clicking on All Files and Folders.

Remove Virus Trojan Step 11

3: After that type the name of the file you are looking for and click on the Search button. This might take some time after which results will appear. If you have found the malicious file, you may copy or open its location by right-clicking on it.

Now you should be able to discover any file on Windows as long as it is on your hard drive and is not concealed via special software.


American Express - Update Your Account Information FAQ

What Does American Express - Update Your Account Information Trojan Do?

The American Express - Update Your Account Information Trojan is a malicious computer program designed to disrupt, damage, or gain unauthorized access to a computer system. It can be used to steal sensitive data, gain control over a system, or launch other malicious activities.

Can Trojans Steal Passwords?

Yes, Trojans, like American Express - Update Your Account Information, can steal passwords. These malicious programs are designed to gain access to a user's computer, spy on victims and steal sensitive information such as banking details and passwords.

Can American Express - Update Your Account Information Trojan Hide Itself?

Yes, it can. A Trojan can use various techniques to mask itself, including rootkits, encryption, and obfuscation, to hide from security scanners and evade detection.

Can a Trojan be Removed by Factory Reset?

Yes, a Trojan can be removed by factory resetting your device. This is because it will restore the device to its original state, eliminating any malicious software that may have been installed. Bear in mind that there are more sophisticated Trojans that leave backdoors and reinfect even after a factory reset.

Can American Express - Update Your Account Information Trojan Infect WiFi?

Yes, it is possible for a Trojan to infect WiFi networks. When a user connects to the infected network, the Trojan can spread to other connected devices and can access sensitive information on the network.

Can Trojans Be Deleted?

Yes, Trojans can be deleted. This is typically done by running a powerful anti-virus or anti-malware program that is designed to detect and remove malicious files. In some cases, manual deletion of the Trojan may also be necessary.

Can Trojans Steal Files?

Yes, Trojans can steal files if they are installed on a computer. This is done by allowing the malware author or user to gain access to the computer and then steal the files stored on it.

Which Anti-Malware Can Remove Trojans?

Anti-malware programs such as SpyHunter are capable of scanning for and removing Trojans from your computer. It is important to keep your anti-malware up to date and regularly scan your system for any malicious software.

Can Trojans Infect USB?

Yes, Trojans can infect USB devices. USB Trojans typically spread through malicious files downloaded from the internet or shared via email, allowing the hacker to gain access to a user's confidential data.

About the American Express - Update Your Account Information Research

The content we publish on SensorsTechForum.com, this American Express - Update Your Account Information how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific trojan problem.

How did we conduct the research on American Express - Update Your Account Information?

Please note that our research is based on an independent investigation. We are in contact with independent security researchers, thanks to which we receive daily updates on the latest malware definitions, including the various types of trojans (backdoor, downloader, infostealer, ransom, etc.)

Furthermore, the research behind the American Express - Update Your Account Information threat is backed with VirusTotal.

To better understand the threat posed by trojans, please refer to the following articles which provide knowledgeable details.

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