Another variant of the many Troldesh ransomware variants leaving the e-mail Grand_car@aol.com has been detected in the wild. The ransomware virus is reported to use an advanced AES encryption algorith with 128-bit strength, the decryption for which is reported to be next to impossible. The ransomware has been reported to spread via several multiple ways by ESG malware researchers. It may also drop a ransom note where it may leave instructions on how to decrypt user files after the affected users pay a ransom payoff, which is usually in BitCoin. We advise you to read this article to learn how to remove Grand_car@aol.com Ransomware from your computer and restore your encrypted files.

Threat Summary

Name	Grand_car@aol.com
Type	Ransomware
Short Description	A variant of the .XTBL ransomware viruses. Encrypts files with a strong encryption and drops a ransom note with payoff for decryption instructions.
Symptoms	After encryption the ransomware may steal information and appends .xtbl extension after every file.
Distribution Method	Spam Emails, Email Attachments, File Sharing Networks.
Detection Tool	See If Your System Has Been Affected by malware Download Malware Removal Tool
User Experience	Join our forum to Discuss Grand_car@aol.com Ransomware.
Data Recovery Tool	Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

Grand_car@aol.com Ransomware – Distribution Strategy

For it to infect users, the virus may utilize several different technologies. No matter what type of technology it uses, whether it is remove brute forcing to control the computer, Exploit Kits, JavaScript or directly inserting obfuscated executables, the infection may proceed in two main ways.

One scenario is if the user clicks on a malicious URL that may cause a browser redirect and the infection of the user PC via a JavaScript or a drive-by-download.

Another scenario is for users to open a malicious e-mail attachments that may be obfuscated from their antivirus and cause the infection. Such attachments usually exist in several different forms, but most of them resemble either Microsoft Office documents or Adobe Reader PDF files.

Grand_car@aol.com Ransomware – How Does It Work?

After the Grand_car@aol.com Ransomware has infected your computer, the virus might connect to a remote location and send the following information to the attackers:

• Windows version.
• IP networking information.
• Antivirus software is installed.

Based on such information the actual payload may be dropped in concealed form that prevents detections from any antivirus software that might be installed on the user PC. The malicious files may be dropped in several Windows locations and under different names:

Typical to the XTBL ransomware variants is to also drop ransom note type of files in the Startup folder of Windows to make these viruses run when Windows boots up. Here is the default location of the folder:

→C:\Users\\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup.

In addition to having done this, the Grand_car@aol.com virus may also execute a privileged command in Windows command prompt, called “vssadmin delete shadows” that will delete the Windows Shadow Volume Copies without the user even noticing it has happened.

When it has been executed and started to encrypt files, Grand_car@aol.com ransomware may look for a pre-programmed set of file extensions that it will encode:

This is usually done to avoid any critical Windows files being encrypted and hence prevent Windows from ever starting again.

The files which are encrypted by the Grand_car@aol.com ransomware virus are left with a quite long file extension. It may either be the .xtbl or .CrySiS file extension and in addition to that it includes:

• Unique alpha-numerical identifier.
• The e-mail address Grand_car@aol.com.

Files that have been encoded with this file extension may look like the following example:

Grand_car@aol.com Virus – Conclusion, Removal, and File Restoration

As a bottom line, there are many variants of this virus and malware researchers feel convinced that it may be sold directly as a pack of tools for infection and distribution in the deep web forums. Not only this, but the virus is also reported to be a part of a RaaS (ransomware as a service) scheme, and it might also have various modifications, depending on each variant. Either way, researchers strongly advise not to pay any ransom asked by cyber-criminals and wait for a decrypter to be released.

To completely delete Grand_car@aol.com virus, it is strongly advisable to follow the removal instructions posted below. They along with some of the information in this article may help you locate and delete the files and objects associated with Grand_car@aol.com ransomware. In case manual removal fails or you feel like the virus is still on your computer, it is them almost a must to download and install an advanced anti-malware software on your computer or reinstall it and copy the files to another carrier.

If you want to restore your files, you may want to use the alternative tools in step “3.Restore files encrypted by Grand_car@aol.com Ransomware”. Bear in mind, that you should make copies of the encrypted files, just in case direct decryption methods damage them in a way.

Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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• Guide 1: How to Remove Grand_car@aol.com from Windows.
• Guide 2: Get rid of Grand_car@aol.com from Mac OS X.
• Guide 3: Remove Grand_car@aol.com from Google Chrome.
• Guide 4: Erase Grand_car@aol.com from Mozilla Firefox.
• Guide 5: Uninstall Grand_car@aol.com from Microsoft Edge.
• Guide 6: Remove Grand_car@aol.com from Safari.
• Guide 7: Eliminate Grand_car@aol.com from Internet Explorer.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove Grand_car@aol.com from Windows.

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Step 1: Boot Your PC In Safe Mode to isolate and remove Grand_car@aol.com

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

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1. Hold Windows key() + R

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2. The "Run" Window will appear. In it, type "msconfig" and click OK.

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3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK". Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

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4. When prompted, click on "Restart" to go into Safe Mode.

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5. You can recognise Safe Mode by the words written on the corners of your screen.

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Step 2: Uninstall Grand_car@aol.com and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

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1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

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2. In the field type in "appwiz.cpl" and press ENTER.

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3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall" Follow the instructions above and you will successfully uninstall most programs.

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Step 3: Clean any registries, created by Grand_car@aol.com on your computer.

The usually targeted registries of Windows machines are the following:

• HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
• HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
• HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
• HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Grand_car@aol.com there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

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2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

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3. You can remove the value of the virus by right-clicking on it and removing it. Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Grand_car@aol.com with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

Download

Malware Removal Tool

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It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

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2. After you have installed SpyHunter, wait for it to update automatically.

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3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

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4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

If any threats have been removed, it is highly recommended to restart your PC.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of Grand_car@aol.com from Mac OS X.

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Step 1: Uninstall Grand_car@aol.com and remove related files and objects

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your Mac with SpyHunter for Mac

Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

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2. Find Activity Monitor and double-click it:

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3. In the Activity Monitor look for any suspicious processes, belonging or related to Grand_car@aol.com:

Tip: To quit a process completely, choose the “Force Quit” option.

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4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

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5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Grand_car@aol.com. If you find it, right-click on the app and select “Move to Trash”.

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6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Grand_car@aol.com. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

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7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

• Go to Finder.
• In the search bar type the name of the app that you want to remove.
• Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
• If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Grand_car@aol.com via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Grand_car@aol.com. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

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Step 2: Scan for and remove malware from your Mac

When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.

Download

Combo Cleaner

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

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Remove Grand_car@aol.com from Google Chrome.

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Step 1: Start Google Chrome and open the drop menu

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Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"

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Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.

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Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

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Erase Grand_car@aol.com from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window

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Step 2: Select the "Add-ons" icon from the menu.

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Step 3: Select the unwanted extension and click "Remove"

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Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

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Uninstall Grand_car@aol.com from Microsoft Edge.

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Step 1: Start Edge browser.

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Step 2: Open the drop menu by clicking on the icon at the top right corner.

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Step 3: From the drop menu select "Extensions".

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Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.

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Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

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Remove Grand_car@aol.com from Safari.

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Step 1: Start the Safari app.

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Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.

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Step 3: From the menu, click on "Preferences".

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Step 4: After that, select the 'Extensions' Tab.

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Step 5: Click once on the extension you want to remove.

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Step 6: Click 'Uninstall'.

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Grand_car@aol.com will be removed.

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How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

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Eliminate Grand_car@aol.com from Internet Explorer.

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Step 1: Start Internet Explorer.

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Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'

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Step 3: In the 'Manage Add-ons' window.

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Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.

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Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.

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