THREAT REMOVAL

This article will aid you to remove the AppleCare „Your system is infected with 3 viruses!“ scam in full. Follow the tech support scam removal instructions at the end of the article.

Update November 2019.
AppleCare „Your system is infected with 3 viruses!“ is a message seen on various websites that host a tech support scam with a phone number that allegedly belongs to Apple support. Pop-ups that show constantly lock your browser on that current landing page. The browser can be shut down in some cases, without any negative effects, but in other ones your computer and browser might get affected further with more malware. Most variants of this scam feature a background image that aims to look like an official Apple Care window.

Threat Summary

Name„Your system is infected with 3 viruses!“
TypeTech Support Scam
Short DescriptionA number of tech support scams trying to scare you that you have a legitimate AppleCare „Your system is infected with 3 viruses!“ about a virus found on your PC. You are provided with a phone number to a supposed Apple tech support team.
SymptomsPop-up boxes, messages, and redirects appear in your browser. It is not excluded for there to be a lock-screen function among these, or your computer freezing because of the activity going on in your browser related to the scam.
Distribution MethodFreeware Installers, Suspicious Sites, Redirects
Detection Tool See If Your System Has Been Affected by malware

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User ExperienceJoin Our Forum to Discuss „Your system is infected with 3 viruses!“.

AppleCare „Your system is infected with 3 viruses!“ Scam – Update November 2019

This AppleCare scam has been active for several months now, and it has several variations. See below articles for further details on each:

AppleCare „Your system is infected with 3 viruses!“ Scam – Spread

Browsing the Web can be dangerous, especially when you reach new and unknown websites by causally browsing and they turn out to be malicious. Clicking on advertisements or targeted content could have hidden links that redirect you to dubious online places. That is the most common way in which this kind of a tech support scam can use for its spread. Other websites could be filled with advertisements and redirect links and you could land on a page which has the AppleCare „Your system is infected with 3 viruses!“ message.

One of the domains spreading this tech support scam is apple.com-macbook-fixse.galscan2.php.

Freeware applications, regarded as PUPs (potentially unwanted programs) could also distribute this sort of scam. Different software could cause the scareware to appear in your browsers or another related Apple Tech Support scam. Such websites usually come with third-party installations and freeware packages. These packages tend to have extra features selected for installation from the get-go. To avoid installing any additional features could be done if you find Advanced or a Custom settings.

AppleCare „Your system is infected with 3 viruses!“ Scam – Insight

AppleCare „Your system is infected with 3 viruses!“ is one of a few messages related to a tech support scam. The scam doesn’t differentiate much between the domains which are involved with it, but they use different phone numbers. The domain which is currently spreading a lot is apple.com-macbook-fixse.galscan2.php?s=vai3aat9_52_2867229&clcsr=1&sid = 50-qch8nt&ch = 50&dev=desktop&domd=www.google.com&bw=cr65&os.

This site and its message might be connected with the Microsoft Windows Scam “Your system is heavily damaged by (4) Four virus!”

All of these technical support scams are shown with pop-ups as alerts and are trying to scare you into calling the phone number given on the page. To make it sound more trustworthy, the scammers have put the Apple name as the supposed entity which has blocked the page or browser.

There could be plenty more phone numbers associated with this scam, depending on the URL addresses and landing pages involved. The criminals that are on the other end of the telephone line will try to trick you into believing that they are part of some sort of an official tech support team of Apple and say they are employees there. That is definitely a lie. The most common pop-up related to sites with the „Your system is infected with 3 viruses!“ message on the landing page looks like this:

It states the following:

Your system is infected with 3 viruses!

Your Mac is infected with 3 viruses. Our security check found traces of 2 malware and 1 phishing/spyware. System damage: 28.1% – Immediate removal required!
The immediate removal of the viruses is required to prevent further damage, loss of Apps, Photos or other files. Traces of 1 Phishing/spyware were found on your Mac with OSX.

Personal and banking information are at risk.

To avoid more damage click on ‘Scan Now’ immediately. Our deep scan will provide help immediately!
1 minute and 29 seconds remaining before damage is permanent.

( Scan Now )

If you click on the “Scan Now” button, a new window will appear with a fake scan in progress and at its end results will try to trick you that you have a virus or other malware. Then you will be prompted to download and install a tool to remove the supposed malware. That tool might be a PUP or contain more serious malware. In most cases the program will show that it cannot move the “viruses” off your system and that you need to call a phone number related to fix your computer system. Know that it is all part of the scam and you shouldn’t follow any instructions given on your screen shown in that or any similar websites.

There is also an equivalent message for Android and iPhone mobile devices that appear with an almost identical message. The message is portrayed down below:

The message on the left states:

We detect that your Samsung Galaxy S6 is 28.1% DAMAGED because of three harmful viruses from recent adult sites.
Soon it will damage your phone’s SIM card and will corrupt
your contacts, photos, data, applications, etc.

If you do not remove the virus now , it will cause severe
damage to your phone. Here’s what you NEED to do
(step by step ):

Step 1: Tap the button and install APP for free on Google Play!

Step 2: Open the app to speed up and fix your browser now!

REPAIR FAST NOW

The message on the right is for iPhones and it states:

We detect that your Apple iPhone is 28.1% DAMAGED because of three harmful viruses from recent adult sites.
Soon it will damage your phone’s SIM card and will corrupt
your contacts, photos, data, applications, etc.

If you do not remove the virus now , it will cause severe
damage to your phone. Here’s what you NEED to do
(step by step ):

Step 1: Tap the button and install APP for free on Google Play!

Step 2: Open the app to speed up and fix your browser now!

WARNING!

In case you see any of those messages, know that they aren’t official messages from Apple or AppleCare related service. Also, no matter how many pop-ups, alerts and message boxes are displayed, remember that this is just scareware that is trying to trick you into calling the a phone number that goes along with the corresponding message.

Your browser or computer screen can become locked and may seem like your whole screen is blocked and totally inaccessible. In such a situation, you could try button combinations such as “Cmd ⌘ + Option ⌥ + Esc” to Force Quit.

The scammers want to make you believe that the only way to fix your computer device is by calling one of the phone numbers, provided on your screen. They also will blatantly lie to you that they are an expert team of technicians and as already mentioned above, in most cases pretend to be Apple employees. Not even a small fraction of that is true. Also, note that most of the time the person on the other line has an Indian accent or is from India – that is not racist or discriminatory in this case, but sadly it may be true. The whole scam is made in a way to convince you into calling the provided telephone numbers, based firmly on scareware tactics.

Do NOT call any of the phone numbers in any circumstance. It is not toll free as presented on the websites, and even the shortest of calls could cost you next to a small fortune. Moreover, while the con artists can present themselves as Apple employees or similar experts or even partners, they will try to acquire personal information and financial data from you. That information can be sold, and you could get into more problems, such as identity theft, your bank accounts getting emptied etc.

Remove AppleCare „Your system is infected with 3 viruses!“ Scam

“Your mac is infected with 3 viruses” pop-up alert removal

If you want to remove the cause for AppleCare „Your system is infected with 3 viruses!“ message of appearing on your Mac machine we recommend that you use a specific anti-malware for Mac machines. The main goal of such a program is to scan your machine and terminate the files with malicious behavior and also clean up any malicious code in your repositories. In addition, with a specific anti-malware program, your computer will remain with a better protection and stay healthy performance-wise in the future.

“Your mac is infected with 3 viruses” removal video:

Tsetso Mihailov

Tsetso Mihailov

Tsetso Mihailov is a tech-geek and loves everything that is tech-related, while observing the latest news surrounding technologies. He has worked in IT before, as a system administrator and a computer repair technician. Dealing with malware since his teens, he is determined to spread word about the latest threats revolving around computer security.

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OFFER
REMOVE IT NOW (MAC)
with SpyHunter for Mac
„Your system is infected with 3 viruses!“ may remain persistent on your system and may re-infect it. We recommend you to download SpyHunter for Mac and run free scan to remove all virus files on your Mac. This saves you hours of time and effort compared to doing the removal yourself.
Free Remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy

Preparation Phase:

Before starting to follow the steps below, be advised that you should first do the following preparations:

  • Backup your files in case the worst happens.
  • Make sure to have a device with these instructions on standy.
  • Arm yourself with patience.

Step 1: Uninstall „Your system is infected with 3 viruses!“ and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to „Your system is infected with 3 viruses!“:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to „Your system is infected with 3 viruses!“. If you find it, right-click on the app and select “Move to Trash”.


6. Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to „Your system is infected with 3 viruses!“. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7. Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove „Your system is infected with 3 viruses!“ via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1. Click on "Go" and Then "Go to Folder" as shown underneath:

2. Type in "/Library/LauchAgents/" and click Ok:

3. Delete all of the virus files that have similar or the same name as „Your system is infected with 3 viruses!“. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Remove „Your system is infected with 3 viruses!“ – related extensions from Safari / Chrome / Firefox

Remove an extension from Safari and reset it.Remove a toolbar from Google Chrome Remove a toolbar from Mozilla Firefox

1. Start Safari

2. After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.

3. From the menu, click on "Preferences"

stf-safari preferences

4. After that, select the 'Extensions' Tab

stf-safari-extensions

5. Click once on the extension you want to remove.

6. Click 'Uninstall'

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the „Your system is infected with 3 viruses!“ will be removed.

How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.

1. Start Google Chrome and open the drop menu

2. Move the cursor over "Tools" and then from the extended menu choose "Extensions"

3. From the opened "Extensions" menu locate the add-on and click on the garbage bin icon on the right of it.

4. After the extension is removed, restart Google Chrome by closing it from the red "X" in the top right corner and start it again.


1. Start Mozilla Firefox. Open the menu window

2. Select the "Add-ons" icon from the menu.

3. Select the Extension and click "Remove"

4. After the extension is removed, restart Mozilla Firefox by closing it from the red "X" in the top right corner and start it again.


Step 3: Scan for and remove „Your system is infected with 3 viruses!“ files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as „Your system is infected with 3 viruses!“, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.


Click the button below below to download SpyHunter for Mac and scan for „Your system is infected with 3 viruses!“:


Download

SpyHunter for Mac



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