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Remove Paysafe Generator Virus and Restore .cry_ Files


Paysafe Generator 2016 is the name for a cryptovirus that pretends to be a key generator for Paysafe card codes and make you money. In fact, it is ransomware and the irony is that its developers demand payment in Paysafe. The encrypted files have the extension .cry_ placed just between the dot and the name of the original extension. It claims to use the 256-bit AES encryption algorithm, and its ransom note is written in German.

To see how to remove the ransomware and how you can try restoring your files, read the article.

Threat Summary

Name Paysafe Generator
Type Ransomware, Cryptovirus
Short Description The ransomware pretends to be a Paysafe keycode generator, but instead is ransomware. It will encrypt your files and then display a ransom note with instructions for payment in the German language.
Symptoms All encrypted files will get the interfix .cry_ placed in their extensions.
Distribution Method Spam Emails, Email Attachments
Detection Tool See If Your System Has Been Affected by malware


Malware Removal Tool

User Experience Join Our Forum to Discuss Paysafe Generator.
Data Recovery Tool Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

Paysafe Generator Virus – Distribution

The Paysafe Generator ransomware could get inside your personal computer in a couple of ways. The payload file could be spread through spam emails. In most cases, these spam emails have an attached file and are written in a way to make you believe that their contents are important. If you open the attachment, it will release a malicious script and infect your computer machine. You can check the detections of one such file on the VirusTotal website from here:



The Paysafe Generator virus could infect your computer by distributing its payload file on social media and file-sharing services. Also, it can be advertised as a program that generates Paysafe codes as seen in the picture. Refrain from opening files that come from suspicious emails, links or unknown sources. Before opening, you should first do a scan with a security application and check the files, including their size and signatures. You should read the tips for preventing ransomware from the thread in the forum.

Paysafe Generator Virus – In Depth

The Paysafe Generator 2016 is a virus discovered by the malware researcher Jakub Kroustek from Avast. The virus pretends to be a generator tool for Paysafe codes. Instead, you will get your files encrypted and will get .cry_ in the name of their extensions.

When the Paysafe Generator ransomware executes its payload, it could create entries in the Windows Registry. That can make the ransomware harder to remove, and it could spread more of its files in different locations on your personal computer. The registry entries could also make the cryptovirus launch automatically with every boot of the Windows operating system.

You can see a screenshot of the ransom message down here:


The ransom note is written in the German language. It reads the following:

ALLE wichtigen Dateien und/oder Programme auf ihrem Computer
wurden mit AES-256 verschlüsselt. Das bedeutet Sie
können ihre Dateien und Programme erst wieder
verwenden wenn Sie sich einen 128-Stelligen
Entschlüsslungscode für 100€ kaufen. Nachdem sich dieses
Fenster geschlossen hat, finden Sie auf ihrem Desktop
eine Datei mit dem Namen “Kaufen” oder “Kaufen.exe”.
Geben Sie dort einen gültigen 100€-Paysafecardcode und
ihre Email ein. Paysafecardcodes finded Sie in fast jeder
Tankstelle und/oder Supermärkten. Nach der Verifizierung
des Codes durch uns bekommen Sie per Email den
Entschlüsslungscode zusammen mit weiteren
Instruktionen, um ihre Dateien zu entschlüsseln.

Drücken Sie jetzt ENTER um auf
Ihren Desktop zurückzukehren.

A rough English translation of the note is shown below:

ALL important files and / or programs on your computer
were encrypted with AES-256. That means you
can restore the files and programs only when you buy
a 128-digit decryption code for 100 €. After this
window closes, you will find on your desktop
a file named “Buy” or “Buy.exe”.
Enter a valid 100 € -Paysafecard and your email.
You can find Paysafecard codes in almost every
gas station and / or supermarkets. After the verification
of the code, you will be sent by email
decryption code along with other
instructions to decrypt your files.

Press ENTER to enter
your desktop.

Ironically, you are asked to buy a Paysafe code and pay 100 euros to the cybercriminals. The ransom note threatens to delete all of your files if you don’t pay the crooks in the next 72 hours. However, you should NOT think of paying as that will just support the extortionists. Nobody can give you a guarantee that paying will recover your files to their previous state. Furthermore, the criminals will probably use the money to create new ransomware.

On the following picture, you can see the Buy.exe file loaded, which has empty fields for where you can put the Paysafe code and your email to receive a code for decryption:


The above image is displayed for informative purposes, only.

The Paysafe Generator ransomware will encrypt files and place .cry_ as the beginning of every file extension of encrypted files. The following list is confirmed to contain file extensions which the virus seeks to encrypt:

→.doc, .docx, .jpg, .mp3, .pdf, .png, .txt, .xls, .xlsx

Surely, more file types such as documents, picture and music are being encrypted, too. The Paysafe Generator virus is very likely to delete the Shadow Volume Copies from the Windows operating system by using the following command:

→vssadmin.exe delete shadows /all /Quiet

Continue reading to see what kind of methods you can try for restoring some of your files.

Remove Paysafe Generator and Restore .cry_ Files

If your computer got infected with the Paysafe Generator ransomware, you should have some experience in removing malware. You should get rid of this ransomware as fast as possible before it can have the chance to spread further and infect more computers. You should remove the ransomware and follow the step-by-step instructions guide given below. To see ways that you can try to recover your data, see the step titled 2. Restore files encrypted by Paysafe Generator.

Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy

About the Paysafe Generator Research

The content we publish on SensorsTechForum.com, this Paysafe Generator how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific malware and restore your encrypted files.

How did we conduct the research on this ransomware?

Our research is based on an independent investigation. We are in contact with independent security researchers, and as such, we receive daily updates on the latest malware and ransomware definitions.

Furthermore, the research behind the Paysafe Generator ransomware threat is backed with VirusTotal and the NoMoreRansom project.

To better understand the ransomware threat, please refer to the following articles which provide knowledgeable details.


1. How to Recognize Spam Emails with Ransomware
2. How Does Ransomware Encryption Work?
3. How to Decrypt Ransomware Files
4. Ransomware Getting Greedier and Bigger, Attacks Increase by 40%
5. 1 in 5 Americans Victim of Ransomware

Windows Mac OS X

How to Remove Paysafe Generator from Windows.

Step 1: Boot Your PC In Safe Mode to isolate and remove Paysafe Generator


Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows Key + R.

2. The "Run" Window will appear. In it, type "msconfig" and click OK.

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".

Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Uninstall Paysafe Generator and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

2. In the field type in "appwiz.cpl" and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"

Follow the instructions above and you will successfully uninstall most programs.

Step 3: Clean any registries, created by Paysafe Generator on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Paysafe Generator there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Paysafe Generator with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.


If any threats have been removed, it is highly recommended to restart your PC.

Video Guide for Automatic and Fast Removal

Step 5 (Optional): Try to Restore Files Encrypted by Paysafe Generator.

Ransomware infections and Paysafe Generator aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the recommended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on the top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.

Step 6: How to Restore Files Encrypted by Ransomware (Video Guide)

Windows Mac OS X

Get rid of Paysafe Generator from Mac OS X.

Step 1: Uninstall Paysafe Generator and remove related files and objects

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to Paysafe Generator:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Paysafe Generator. If you find it, right-click on the app and select “Move to Trash


6. Select Accounts, after which click on the Login Items preference.

Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Paysafe Generator. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7. Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Paysafe Generator via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Paysafe Generator. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Click the button below below to download SpyHunter for Mac and scan for Paysafe Generator:


SpyHunter for Mac

Step 3 (Optional): Try to Restore Files Encrypted by Paysafe Generator.

Ransomware infections and Paysafe Generator aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the recommended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.

Paysafe Generator FAQ

What is Paysafe Generator ransomware and how does it work?

Paysafe Generator is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does Paysafe Generator ransomware infect my computer?

Via several ways.Paysafe Generator Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of Paysafe Generator is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open .Paysafe Generator files?

You can't. At this point the .Paysafe Generator files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your .Paysafe Generator files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by Paysafe Generator ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore ".Paysafe Generator" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .Paysafe Generator files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of Paysafe Generator ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate Paysafe Generator ransomware and then remove it without causing any additional harm to your important .Paysafe Generator files.

Also, keep in mind that viruses like Paysafe Generator ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

How to Report Ransomware to Authorities?

In case your computer got infected with a ransomware infection, you can report it to the local Police departments. It can help authorities worldwide track and determine the perpetrators behind the virus that has infected your computer. Below, we have prepared a list with government websites, where you can file a report in case you are a victim of a cybercrime:

Cyber-security authorities, responsible for handling ransomware attack reports in different regions all over the world:

Reports may be responded to in different timeframes, depending on your local authorities.

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