Remove TechAgent(.)co Tech Support Scam - How to, Technology and PC Security Forum | SensorsTechForum.com

Remove TechAgent(.)co Tech Support Scam

STF-techagent-co-tech-agent-co-fake-tech-support-scam-main-site-page

TechAgent(.)co a website for a tech support scam. It advertises a fake tech support tool called TechAgent. You can download the tool from the site. If you do it, you will start noticing messages that your computer has issues which need to be addressed by a tech expert, preferably somebody from the TechAgent team.

You might be prompted to call a phone number or see different messages. Beware that the makers of the software just want your personal information. To remove everything related to this unwanted tech support scam, continue reading the article.

Threat Summary

NameTechAgent(.)co
TypeTech Support Scam
Short DescriptionThe people owning the website and spreading the TechAgent program want to trick you into install a fake support tool. If you have this software on your PC, you might get fake annotations that you need to reach Tech support.
SymptomsA website prompting you to install the TechAgent related software. Fake pop-ups or notifications that there are issues with your PC that need to be fixed by the support team of TechAgent.
Distribution MethodFreeware Installers, Suspicious Sites, Browser Redirects
Detection Tool See If Your System Has Been Affected by TechAgent(.)co

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Malware Removal Tool

User ExperienceJoin Our Forum to Discuss TechAgent(.)co.

TechAgent(.)co – Distribution Tactics

Browsing and landing on unknown websites, simply clicking on advertisements or getting redirected from suspicious links or PUPs (potentially unwanted programs) are one of the most employed tactics for the distribution of tech support scams.

STF-techagent-co-tech-agent-co-fake-tech-support-scam-download

On the picture above you can see another tactic utilized by the fake tech support. The TechAgent(.)co web domain is used as a place for directly downloading the tool. Many times the tool may install with third-party installer setups or freeware packages. Such packs have additional components set for installation, by default. That can happen without your awareness of it. To avoid unwanted installs you should search for an Advanced or a Custom settings menu for deselecting.

TechAgent(.)co – In Depth

TechAgent is a fake tech support application which is hosted on the TechAgent(.)co website. The web page claims that the tool is useful and provides twenty-four hours of support, all week-long. The tool is used to contact you with “your own personal technician” no matter what time of the day it is.

STF-techagent-co-tech-agent-co-fake-tech-support-scam-main-site-page

Above you can see the main site of the website.

The whole scam is well-thought as it deviates from the quite popular telephone scams. Do not get fooled, because even if there is no telephone number provided on the website from the start, you might be given one to contact the supposed technician. If you download the application, pop-up ads appear with the following phone number:

  • 1-800-762-515

Other phone numbers might be displayed as well, but do NOT call any of them. A single phone call will cost a small fortune, and the criminals could potentially steal enough information from you that can complicate your life or steal your identity or money by impersonation.

To register for the tool, you will be asked to fill out a form first, providing personal information and details about your payment method. That type of specifics is not asked by any professional technicians and is surely a method to get that kind of information out of you, willingly.

So, instead of using a phone number directly on their site, these cyber criminals want to get some of your personal information, under false pretenses. Even if you don’t download the app, they have made the site in a way that they still can get information out of you. In addition to that, there are fake comments written from supposed clients of the software. All is done in a way to make you interact with the site and for you to possibly give out information, which can be sold on the black market.

On the site, you can see two buttons that are intentionally put in the upper side of the site so that you can see them. They are there to make you believe and convince you that the site is totally safe. Many scam sites use such buttons. One of the buttons is from a site called Webutation, which doesn’t even work:

STF-techagent-co-tech-agent-co-fake-tech-support-scam-webutation-unknown

The title of the site is derived from the collocation “Web reputation” and the site is popular in determining to some agree, which sites are safe to use. As you can see in the above image – the site does not even recognize the domain of TechAgent.

The other button is from AVG. Now, that is a reputable security program, and this is what is shown:

STF-techagent-co-tech-agent-co-fake-tech-support-scam-avg-safe-site

The AVG evaluation is clear that the site is safe to use. But that is only an automatic online scanner, which scans the website. That scanner does not detect the setup.exe from the download buttons on the site, which contain TechAgent. The download buttons redirect to another web address. If you try to download the executable, most security programs will probably detect it. Also, note that a scanner is not a human being that scans for potential scam activities.

The cyber crooks who made TechAgent want to gather data from you in any way possible – downloading, registering, making a purchase or even just browsing their site. They might lie that they are representatives of trusted companies like Microsoft, for instance. Know that Microsoft does not have any tech support phone numbers.

Various notifications, messages, pop-ups, in-text links and redirects can appear when you use the TechAgent software. If you even just looked at the site, first hand, out of curiosity, you should still carefully continue and read the next section of this article.

TechAgent(.)co – Privacy Policy

The Privacy Policy of the TechAgent(.)info site is displayed after this paragraph. The policy states that both personal and technical information will be collected from your interactions with the product and services of TechAgent. The policy also claims that the site shows hyperlinks and redirects that the developers do not control. All associated services of the site and the web address can collect contact details and information about you.

STF-techagent-co-tech-agent-co-fake-tech-support-scam-privacy-policy

The collection of information is divided into the following segments according to the actions you perform.

When you register:

  • Full name
  • Post address
  • Email address
  • Detailed payment method information

When you make a purchase:

  • Full contact details
  • Your billing information
  • Your personal address information

When you download:

  • IP Address
  • Your browser type
  • Operating system version
  • GUID Identification
  • Customer Configuration

Tracking technologies such as cookies are used by TechAgent to acquire information from the current browsing session or beyond that. Cookies also collect information, regardless if you are using the software.

Cookies are used to keep track of:

  • What products you have added to your shopping cart
  • Your preferred geographic location
  • Language preference
  • Type of currency
  • Your mouse and browsing movements for statistics

All of this information can be used in ways that can cause you huge problems. If you are against your personally-identifying information to be stored and used by the creators of this tech support scam, then it is advised that you remove the unwanted program and everything related to it.

Remove TechAgent(.)co Completely from Your PC

To remove the Tech Support Scam or ads coming from TechAgent(.)co website manually from your PC, follow the step-by-step removal instructions given down here. If the manual removal does not get rid of the scam and messages effectively, you should search for and remove any leftover items (such as cookies) with an advanced anti-malware tool. Such software will keep your system safe in the future.

Manually delete TechAgent(.)co from Windows and your browser

Note! Substantial notification about the TechAgent(.)co threat: Manual removal of TechAgent(.)co requires interference with system files and registries. Thus, it can cause damage to your PC. Even if your computer skills are not at a professional level, don’t worry. You can do the removal yourself just in 5 minutes, using a malware removal tool.

1. Boot Your PC In Safe Mode to isolate and remove TechAgent(.)co
2. Reinstall your web browser to get it rid of TechAgent(.)co from it

Automatically remove TechAgent(.)co by downloading an advanced anti-malware program

1. Remove TechAgent(.)co with SpyHunter Anti-Malware Tool
Optional: Using Alternative Anti-Malware Tools

Berta Bilbao

Berta is the Editor-in-Chief of SensorsTechForum. She is a dedicated malware researcher, dreaming for a more secure cyber space.

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