THREAT REMOVAL

WannaLocker Ransomware (Android) – How to Remove (Unlock Phone)

What is WannaLocker? How does WannaLocker infect phones? How to remove WannaLocker from your Android and unlock It.

WannaLocker is the latest Android ransomware virus that aims to copycat the WannaCry virus, which caused a havoc couple of years back.The virus aims to set various different types of messages, containing the extortionist note and it’s main goal is to completely lock you out of your Android Device until you pay the hackers ransom. This ransom is in the form of BitCoins and the virus does not go away unless you pay. Not only this, bt WannaLocker may also steal your banking information by showing fake banking login pages. Only one more reason why you should read this article to learn how to get rid of this nasty piece of malware.

Threat Summary

Name WannaLocker
Type Ransomware, Cryptovirus
Short Description Ransomware on Android devices. Aims to add a lockscreen on your Phone without any ways to unlock it.
Symptoms Initially, WannaLocker may show fake banking login pages to steal your banking information via phishing, but eventually may lock you out of your phone, showing it’s ransom message.
Distribution Method Via a fake security app.
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WannaLocker for Android – How Did I Get It and What Does It Do?

The main method via which WannaLocker may end up on your computer is as a result of unsafe web browsing. If you have visitied an unsafe page, it may add a fake Google Play Protect application on your Android smartphone. The outcome of this is that WannaLocker may begin performing it’s virus activities in the background and you may not even be able to notice.

Whatever the case may be, once the WannaLocker virus infects your Android phone, it’s first activities are the following:

  • It harvests your SMS logs.
  • It steals your call logs.
  • It obtains your saved phone numbers.
  • It obtains any financial details or credit card information you may have currently added on your app.
  • It may attack banking apps, to obtain financial data from them.

When certain time passes by, the WannaLocker may then set your phone LockScreen to the following:

The end goal of this virus is to pay, but be advised that you should not trust these hackers under any circumstances since they may have already compromised your financial credentials.

Remove WannaLocker from Your Android

WannaLocker can be removed from Android if you follow the instructions underneath. Make sure to select the device you have and use the steps to factory erase it. But before doing that, we strongly advise that you try and BACKUP your files. One way of doing this is if you try connecting your phone to your computer and by trying to get your files out of there.

1. Back up the data on your device

Back up the data on your phone

CAUTION! Before attempting any removals and drive formatting on your device, you should know that it is essential to save all your important contacts and files from your phone. There are several methods to backup your files:

Method I: Using online backup software or a memory card if the device supports it.

Method II: Connecting to another device and copying the data directly.

This is a bit risky option since the device may have malware on it. This is why, first you need to enter the device’s Safe Mode:

For RAZR Droid Devices:

1.Switch off the smartphone and remove the battery for a few seconds then plug it back in.

2.Switch the phone on.

3.You should see a Motorola Dual Core screen appearing. You should press and hold the Volume up, and Volume Down keys on the side of the smartphone. Hold them until the lock screen shows up with ‘Safe Mode’ written in the lower corner.

For HTC Devices:

1.Switch off the smartphone and remove the battery for a few seconds then plug it back in.

2.Turn on your phone while simultaneously holding down the Menu Button. When it starts, keep pressing the Menu Button until you see ‘Safe Mode’ menu appearing in the lower corner.

For Nexus devices:

1.Switch off the smartphone and remove the battery for a few seconds then plug it back in.
2.Turn on the phone.
3.When the welcome Logo Screen shows up, hold the trackball while pressing it until a lock screen shows up, or you see ‘Safe Mode’ written in the bottom corner.

For Other Motorola Devices:

1.Switch off the smartphone and remove the battery for a few seconds then plug it back in.
2.Hold down the Menu Button after you press it while turning on the phone. When it boots, hold the button down upon seeing the lock screen or feeling the phone vibrate.

For Moto G Devices:
1.Press the Power Button and hold it on until the list with options pop-up.
2.Hold the Power off button and wait for a ‘Reboot to Safe Mode’ option to appear.
3.Tap it and let the phone reset.

For Samsung Galaxy Devices:

1.While the device is on, hold down the Power Button and wait for the Options List.
2.Wait for a ‘Restart to Safe Mode’ option to appear.
3.Choose this setting. The device will restart.

For Apple Devices:

1. While your device is locked, hold down the Power Button and the Home Button until you see a white Apple logo.
2. Once you see the logo, let go from those buttons and start holding the Volume Up button. (Give it a little time to boot up)
3. Now the phone should boot in Safe Mode without any third-parties running.

And now it is time to proceed by doing the actual backup:

Android

1. Connect your device via USB to a computer and select Use as a Media Device. You may also see use as file transfer option.
2. Go to your phone from My Computer and copy all the files you need.
3. If the phone has an option to install its drivers onto your computer, select it and install them since this will simplify the process of copying your contact list on your computer.

2. Hard-reset your device and remove WannaLocker

Hard-Reset Your Smartphone

For Android Devices:

After you have backed up your files, you should perform a clean wipe-out of your phone. This can happen either via one of the options in Safe Mode or by entering your device’s Recovery Mode. Several methods exist in order to enter Recovery Mode of your device:

reboot-system

For Nexus Devices: – Hold the Volume Down + Volume Up + Power button until a Recovery menu appears. After that, you should select the Wipe Data/Factory reset option. Nexus 4 may work with Volume Up + Power + Volume Down.

For Samsung Devices: – Hold the Volume Up + Power Button + Home Button until a Recovery menu appears. After that, you should select the Wipe Data/Factory reset option.

For Motorola Droid X Devices: Hold the Home Button + Power Button until a Recovery menu appears. After that, you should select the Wipe Data/Factory reset setting.

For other devices with camera buttons on them: Hold the Volume Up + Camera Button until a Recovery Menu appears. After this, you should choose the Wipe Data/Factory reset option.

Also in case you have backed up your device in a Google Account, you will be able to restore your data after a complete wipe-out by just logging into your Google Account with you email and password.

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Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove WannaLocker from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove WannaLocker

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall WannaLocker and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by WannaLocker on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by WannaLocker there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for WannaLocker with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of WannaLocker from Mac OS X.


Step 1: Uninstall WannaLocker and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to WannaLocker:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to WannaLocker. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to WannaLocker. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove WannaLocker via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as WannaLocker. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove malware from your Mac

When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove WannaLocker from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase WannaLocker from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall WannaLocker from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove WannaLocker from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the WannaLocker will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate WannaLocker from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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