Are you trying to figure out what the “We Detected Unwanted Pop-Ups on Your Mac” pop-ups mean?
“Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac.” Scam
Perhaps you suddenly started seeing these annoying pop-ups in your Safari browser during your regular browsing sessions. Beware that they are an indication of a tech support scam.
The whole scam message reads the following:
Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac. Call Apple Support : ****2494 (Toll Free) Your Apple Support Id is: **** Highly Recommended Phone Call.
These pop-ups belong to a new wave of tech support scams currently targeting Mac users. There are plenty of examples of such scam attempts, and they all have something in common. Either they promote a supposedly toll free number for you to call, or they push a specific rogue program.
Threat Summary
| Name | "We Detected Unwanted Pop-Ups on Your Mac" |
| Type | PUP/Rogue Application |
| Short Description | A scam message claiming that “unwanted pop-ups have been detected” on your Mac. |
| Symptoms | A nagging pop-up that says ““Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac.”.” |
| Distribution Method | Freeware Installers, Suspicious Sites |
| Detection Tool |
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User Experience | Join Our Forum to Discuss "We Detected Unwanted Pop-Ups on Your Mac". |
Why Do I see the “Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac” Scam Message?
In most cases, tech support scams such as ““Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac.”” stem from various suspicious domains. There could be a number of suspicious domains rotating the scam. It is also possible that the pop-up message is triggered by a potentially unwanted program (PUA), that sneaked into your system without your knowledge.
If you visited a suspicious website, you could also be witnessing fake alert messages about viruses and other issues detected on your Mac. However, even legitimate websites can be compromised to contain malicious code that causes redirects and triggers tech support scam messages and fake virus alerts.
The truth is that messages such as “Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac” can be promoting rogue security software. To make things more complicated, rogue programs may be triggering the pop-ups as well, meaning that another distribution channel spreading the scam is, indeed, a rogue program.
If you have such a rogue product silently installed on your Mac, you may have become a “victim” of the so-called bundling method. This method means that legitimate software is installed together with third-party utilities, usually classified as PUAs. The bundling of software is done for monetization purposes, and is mostly popular among developers of adware (ad-supported software). Adware has proven to be very dangerous to users, even malicious, as seen in the Wajam adware case.
In this relation, the PUA that may be causing the ““Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac”” pop-up in Safari is most likely ad-supported as well. Adware, which can be anything from a browser add-on or extension to a PUA, compromises commonly used web browsers by tweaking their settings to display plenty of advertisements and collect user data.
To determine the cause of the ““Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac”“, check out the last paragraph of this article for instructions and a possible solution.
Remove “Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac”
In order to remove “Dear Apple Mac OS X Customer” scam message and all files that are causing it to appear in your Safari browser, it is advisable to complete the steps described in the guide below the article. These steps provide both manual and automatic removal instructions that should be able to fix the issue for you.
Milena Dimitrova
An inspired writer and content manager who has been with SensorsTechForum since the project started. A professional with 10+ years of experience in creating engaging content. Focused on user privacy and malware development, she strongly believes in a world where cybersecurity plays a central role. If common sense makes no sense, she will be there to take notes. Those notes may later turn into articles! Follow Milena @Milenyim
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Steps to Prepare Before Removal:
Before starting to follow the steps below, be advised that you should first do the following preparations:
- Backup your files in case the worst happens.
- Make sure to have a device with these instructions on standy.
- Arm yourself with patience.
- 1. Scan for Mac Malware
- 2. Uninstall Risky Apps
- 3. Clean Your Browsers
Step 1: Scan for and remove "We Detected Unwanted Pop-Ups on Your Mac" files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as "We Detected Unwanted Pop-Ups on Your Mac", the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Quick and Easy Mac Malware Video Removal Guide
Bonus Step: How to Make Your Mac Run Faster?
Mac machines maintain probably the fastest operating system out there. Still, Macs do become slow and sluggish sometimes. The video guide below examines all of the possible problems that may lead to your Mac being slower than usual as well as all of the steps that can help you to speed up your Mac.
Step 2: Uninstall "We Detected Unwanted Pop-Ups on Your Mac" and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
2. Find Activity Monitor and double-click it:
3. In the Activity Monitor look for any suspicious processes, belonging or related to "We Detected Unwanted Pop-Ups on Your Mac":
4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.
5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to "We Detected Unwanted Pop-Ups on Your Mac". If you find it, right-click on the app and select “Move to Trash”.
6. Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to "We Detected Unwanted Pop-Ups on Your Mac". Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.
7. Remove any leftover files that might be related to this threat manually by following the sub-steps below:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove "We Detected Unwanted Pop-Ups on Your Mac" via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
1. Click on "Go" and Then "Go to Folder" as shown underneath:
2. Type in "/Library/LauchAgents/" and click Ok:
3. Delete all of the virus files that have similar or the same name as "We Detected Unwanted Pop-Ups on Your Mac". If you believe there is no such file, do not delete anything.
You can repeat the same procedure with the following other Library directories:
→ ~/Library/LaunchAgents
/Library/LaunchDaemons
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 3: Remove "We Detected Unwanted Pop-Ups on Your Mac" – related extensions from Safari / Chrome / Firefox
"We Detected Unwanted Pop-Ups on Your Mac"-FAQ
What is "We Detected Unwanted Pop-Ups on Your Mac" on your Mac?
The "We Detected Unwanted Pop-Ups on Your Mac" threat is probably a potentially unwanted app. There is also a chance it could be related to Mac malware. If so, such apps tend to slow your Mac down significantly and display advertisements. They could also use cookies and other trackers to obtain browsing information from the installed web browsers on your Mac.
Can Macs Get Viruses?
Yes. As much as any other device, Apple computers do get malware. Apple devices may not be a frequent target by malware authors, but rest assured that almost all of the Apple devices can become infected with a threat.
What Types of Mac Threats Are There?
According to most malware researchers and cyber-security experts, the types of threats that can currently infect your Mac can be rogue antivirus programs, adware or hijackers (PUPs), Trojan horses, ransomware and crypto-miner malware.
What To Do If I Have a Mac Virus, Like "We Detected Unwanted Pop-Ups on Your Mac"?
Do not panic! You can easily get rid of most Mac threats by firstly isolating them and then removing them. One recommended way to do that is by using a reputable malware removal software that can take care of the removal automatically for you.
There are many Mac anti-malware apps out there that you can choose from. SpyHunter for Mac is one of the reccomended Mac anti-malware apps, that can scan for free and detect any viruses. This saves time for manual removal that you would otherwise have to do.
How to Secure My Data from "We Detected Unwanted Pop-Ups on Your Mac"?
With few simple actions. First and foremost, it is imperative that you follow these steps:
Step 1: Find a safe computer and connect it to another network, not the one that your Mac was infected in.
Step 2: Change all of your passwords, starting from your e-mail passwords.
Step 3: Enable two-factor authentication for protection of your important accounts.
Step 4: Call your bank to change your credit card details (secret code, etc.) if you have saved your credit card for online shopping or have done online activiites with your card.
Step 5: Make sure to call your ISP (Internet provider or carrier) and ask them to change your IP address.
Step 6: Change your Wi-Fi password.
Step 7: (Optional): Make sure to scan all of the devices connected to your network for viruses and repeat these steps for them if they are affected.
Step 8: Install anti-malware software with real-time protection on every device you have.
Step 9: Try not to download software from sites you know nothing about and stay away from low-reputation websites in general.
If you follow these reccomendations, your network and Apple devices will become significantly more safe against any threats or information invasive software and be virus free and protected in the future too.
More tips you can find on our MacOS Virus section, where you can also ask any questions and comment about your Mac problems.
About the "We Detected Unwanted Pop-Ups on Your Mac" Research
The content we publish on SensorsTechForum.com, this "We Detected Unwanted Pop-Ups on Your Mac" how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific macOS issue.
How did we conduct the research on "We Detected Unwanted Pop-Ups on Your Mac"?
Please note that our research is based on an independent investigation. We are in contact with independent security researchers, thanks to which we receive daily updates on the latest malware definitions, including the various types of Mac threats, especially adware and potentially unwanted apps (PUAs).
Furthermore, the research behind the "We Detected Unwanted Pop-Ups on Your Mac" threat is backed with VirusTotal.
To better understand the threat posed by Mac malware, please refer to the following articles which provide knowledgeable details.