Are you trying to figure out what the “We Detected Unwanted Pop-Ups on Your Mac” pop-ups mean?
“Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac.” Scam
Perhaps you suddenly started seeing these annoying pop-ups in your Safari browser during your regular browsing sessions. Beware that they are an indication of a tech support scam.
The whole scam message reads the following:
Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac. Call Apple Support : ****2494 (Toll Free) Your Apple Support Id is: **** Highly Recommended Phone Call.
These pop-ups belong to a new wave of tech support scams currently targeting Mac users. There are plenty of examples of such scam attempts, and they all have something in common. Either they promote a supposedly toll free number for you to call, or they push a specific rogue program.
|Name||"We Detected Unwanted Pop-Ups on Your Mac"|
|Short Description||A scam message claiming that “unwanted pop-ups have been detected” on your Mac.|
|Symptoms||A nagging pop-up that says ““Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac.”.”|
|Distribution Method||Freeware Installers, Suspicious Sites|
See If Your System Has Been Affected by malware
|User Experience||Join Our Forum to Discuss "We Detected Unwanted Pop-Ups on Your Mac".|
Why Do I see the “Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac” Scam Message?
In most cases, tech support scams such as ““Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac.”” stem from various suspicious domains. There could be a number of suspicious domains rotating the scam. It is also possible that the pop-up message is triggered by a potentially unwanted program (PUA), that sneaked into your system without your knowledge.
If you visited a suspicious website, you could also be witnessing fake alert messages about viruses and other issues detected on your Mac. However, even legitimate websites can be compromised to contain malicious code that causes redirects and triggers tech support scam messages and fake virus alerts.
The truth is that messages such as “Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac” can be promoting rogue security software. To make things more complicated, rogue programs may be triggering the pop-ups as well, meaning that another distribution channel spreading the scam is, indeed, a rogue program.
If you have such a rogue product silently installed on your Mac, you may have become a “victim” of the so-called bundling method. This method means that legitimate software is installed together with third-party utilities, usually classified as PUAs. The bundling of software is done for monetization purposes, and is mostly popular among developers of adware (ad-supported software). Adware has proven to be very dangerous to users, even malicious, as seen in the Wajam adware case.
In this relation, the PUA that may be causing the ““Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac”” pop-up in Safari is most likely ad-supported as well. Adware, which can be anything from a browser add-on or extension to a PUA, compromises commonly used web browsers by tweaking their settings to display plenty of advertisements and collect user data.
To determine the cause of the ““Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac”“, check out the last paragraph of this article for instructions and a possible solution.
Remove “Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac”
In order to remove “Dear Apple Mac OS X Customer” scam message and all files that are causing it to appear in your Safari browser, it is advisable to complete the steps described in the guide below the article. These steps provide both manual and automatic removal instructions that should be able to fix the issue for you.
Before starting to follow the steps below, be advised that you should first do the following preparations:
- Backup your files in case the worst happens.
- Make sure to have a device with these instructions on standy.
- Arm yourself with patience.
Step 1: Uninstall "We Detected Unwanted Pop-Ups on Your Mac" and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove "We Detected Unwanted Pop-Ups on Your Mac" via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Remove "We Detected Unwanted Pop-Ups on Your Mac" – related extensions from Safari / Chrome / Firefox
Step 3: Scan for and remove "We Detected Unwanted Pop-Ups on Your Mac" files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as "We Detected Unwanted Pop-Ups on Your Mac", the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
"We Detected Unwanted Pop-Ups on Your Mac" FAQ
What is "We Detected Unwanted Pop-Ups on Your Mac" on your Mac?
The creators of such unwanted apps work with pay-per-click schemes to get your Mac to visit risky or different types of websites that may generate them funds. This is why they do not even care what types of websites show up on the ads. This makes their unwanted software indirectly risky for your MacOS.
Can my Mac get a virus?
Yes. As much as any other device, Apple computers do get viruses. Apple devices may not be a frequent target by malware authors, but rest assured that the following Apple devices can become infected with a virus:
- Mac Mini
- Macbook Air
- Macbook Pro
What are the symptoms of "We Detected Unwanted Pop-Ups on Your Mac" on your Mac?
There are several symptoms to look for when this particular threat and also most Mac threats in general are active:
Symptom #1: Your Mac may become slow and has poor performance in general.
Symtpom #2: You have toolbars, add-ons or extensions on your web browsers that you don't remember adding.
Symptom #3: You see all types of ads, like ad-supported search results, pop-ups and redirects to randomly appear.
Symptom #4: You see installed apps on your Mac running automatically and you do not remember installing them.
Symptom #5: You see suspicious processes running in your Mac's Activity Monitor.
If you see one or more of those symptoms, then security experts reccomend that you check your Mac for viruses.
What types of Mac threats are there?
According to most malware researchers and cyber-security experts, the threats that can currently infect your Mac can be the following types:
- Rogue Antivirus programs.
- Adware and hijackers.
- Trojan horses and other spyware.
- Ransomware and screen-lockers.
- Cryptocurrency miner malware.
What to do if I have a Mac virus, like "We Detected Unwanted Pop-Ups on Your Mac"?
Do not panic! You can easily get rid of most Mac threats by firstly isolating them and then removing them. One reccomended way to do that is by using a reputable malware removal software that can take care of the removal automatically for you. There are many Mac anti-malware apps out there that you can choose from. SpyHunter for Mac is one of the reccomended Mac anti-malware apps, that can scan for free and detect any viruses, tracking cookies and unwanted adware apps plus take care of them quickly. This saves time for manual removal that you would otherwise have to do.
How to secure my passwords and other data from "We Detected Unwanted Pop-Ups on Your Mac"?
With few simple actions. First and foremost, it is imperative that you follow these steps:
Step 1: Find a safe computer and connect it to another network, not the one that your Mac was infected in.
Step 2: Change all of your passwords, starting from your e-mail passwords.
Step 3: Enable two-factor authentication for protection of your important accounts.
Step 4: Call your bank to change your credit card details (secret code, etc.) if you have saved your credit card for online shopping or have done online activiites with your card.
Step 5: Make sure to call your ISP (Internet provider or carrier) and ask them to change your IP address.
Step 6: Change your Wi-Fi password.
Step 7: (Optional): Make sure to scan all of the devices connected to your network for viruses and repeat these steps for them if they are affected.
Step 8: Install anti-malware software with real-time protection on every device you have.
Step 9: Try not to download software from sites you know nothing about and stay away from low-reputation websites in general.
If you follow these reccomendations, your network and Apple devices will become significantly more safe against any threats or information invasive software and be virus free and protected in the future too.
More tips you can find on our website, where you can also ask any questions and comment about your Mac problems.