Are you trying to figure out what the “We Detected Unwanted Pop-Ups on Your Mac” pop-ups mean?
“Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac.” Scam
Perhaps you suddenly started seeing these annoying pop-ups in your Safari browser during your regular browsing sessions. Beware that they are an indication of a tech support scam.
The whole scam message reads the following:
Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac. Call Apple Support : ****2494 (Toll Free) Your Apple Support Id is: **** Highly Recommended Phone Call.
These pop-ups belong to a new wave of tech support scams currently targeting Mac users. There are plenty of examples of such scam attempts, and they all have something in common. Either they promote a supposedly toll free number for you to call, or they push a specific rogue program.
|Name||"We Detected Unwanted Pop-Ups on Your Mac"|
|Short Description||A scam message claiming that “unwanted pop-ups have been detected” on your Mac.|
|Symptoms||A nagging pop-up that says ““Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac.”.”|
|Distribution Method||Freeware Installers, Suspicious Sites|
|Detection Tool|| See If Your System Has Been Affected by malware |
|User Experience||Join Our Forum to Discuss "We Detected Unwanted Pop-Ups on Your Mac".|
Why Do I see the “Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac” Scam Message?
In most cases, tech support scams such as ““Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac.”” stem from various suspicious domains. There could be a number of suspicious domains rotating the scam. It is also possible that the pop-up message is triggered by a potentially unwanted program (PUA), that sneaked into your system without your knowledge.
If you visited a suspicious website, you could also be witnessing fake alert messages about viruses and other issues detected on your Mac. However, even legitimate websites can be compromised to contain malicious code that causes redirects and triggers tech support scam messages and fake virus alerts.
The truth is that messages such as “Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac” can be promoting rogue security software. To make things more complicated, rogue programs may be triggering the pop-ups as well, meaning that another distribution channel spreading the scam is, indeed, a rogue program.
If you have such a rogue product silently installed on your Mac, you may have become a “victim” of the so-called bundling method. This method means that legitimate software is installed together with third-party utilities, usually classified as PUAs. The bundling of software is done for monetization purposes, and is mostly popular among developers of adware (ad-supported software). Adware has proven to be very dangerous to users, even malicious, as seen in the Wajam adware case.
In this relation, the PUA that may be causing the ““Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac”” pop-up in Safari is most likely ad-supported as well. Adware, which can be anything from a browser add-on or extension to a PUA, compromises commonly used web browsers by tweaking their settings to display plenty of advertisements and collect user data.
To determine the cause of the ““Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac”“, check out the last paragraph of this article for instructions and a possible solution.
Remove “Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac”
In order to remove “Dear Apple Mac OS X Customer” scam message and all files that are causing it to appear in your Safari browser, it is advisable to complete the steps described in the guide below the article. These steps provide both manual and automatic removal instructions that should be able to fix the issue for you.
Before starting to follow the steps below, be advised that you should first do the following preparations:
- Backup your files in case the worst happens.
- Make sure to have a device with these instructions on standy.
- Arm yourself with patience.
Step 1: Uninstall "We Detected Unwanted Pop-Ups on Your Mac" and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove "We Detected Unwanted Pop-Ups on Your Mac" via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Remove "We Detected Unwanted Pop-Ups on Your Mac" – related extensions from Safari / Chrome / Firefox
Step 3: Scan for and remove "We Detected Unwanted Pop-Ups on Your Mac" files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as "We Detected Unwanted Pop-Ups on Your Mac", the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.