Remove "We Detected Unwanted Pop-Ups on Your Mac" Scam
THREAT REMOVAL

Remove “We Detected Unwanted Pop-Ups on Your Mac” Scam

Are you trying to figure out what the “We Detected Unwanted Pop-Ups on Your Mac” pop-ups mean?

“Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac.” Scam

Perhaps you suddenly started seeing these annoying pop-ups in your Safari browser during your regular browsing sessions. Beware that they are an indication of a tech support scam.

The whole scam message reads the following:

Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac. Call Apple Support : ****2494 (Toll Free) Your Apple Support Id is: **** Highly Recommended Phone Call.

These pop-ups belong to a new wave of tech support scams currently targeting Mac users. There are plenty of examples of such scam attempts, and they all have something in common. Either they promote a supposedly toll free number for you to call, or they push a specific rogue program.

Threat Summary

Name"We Detected Unwanted Pop-Ups on Your Mac"
TypePUP/Rogue Application
Short DescriptionA scam message claiming that “unwanted pop-ups have been detected” on your Mac.
SymptomsA nagging pop-up that says ““Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac.”.”
Distribution MethodFreeware Installers, Suspicious Sites
Detection Tool See If Your System Has Been Affected by "We Detected Unwanted Pop-Ups on Your Mac"

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Combo Cleaner

User ExperienceJoin Our Forum to Discuss "We Detected Unwanted Pop-Ups on Your Mac".

Why Do I see the “Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac” Scam Message?

In most cases, tech support scams such as ““Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac.”” stem from various suspicious domains. There could be a number of suspicious domains rotating the scam. It is also possible that the pop-up message is triggered by a potentially unwanted program (PUA), that sneaked into your system without your knowledge.

If you visited a suspicious website, you could also be witnessing fake alert messages about viruses and other issues detected on your Mac. However, even legitimate websites can be compromised to contain malicious code that causes redirects and triggers tech support scam messages and fake virus alerts.

The truth is that messages such as “Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac” can be promoting rogue security software. To make things more complicated, rogue programs may be triggering the pop-ups as well, meaning that another distribution channel spreading the scam is, indeed, a rogue program.

If you have such a rogue product silently installed on your Mac, you may have become a “victim” of the so-called bundling method. This method means that legitimate software is installed together with third-party utilities, usually classified as PUAs. The bundling of software is done for monetization purposes, and is mostly popular among developers of adware (ad-supported software). Adware has proven to be very dangerous to users, even malicious, as seen in the Wajam adware case.

In this relation, the PUA that may be causing the ““Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac”” pop-up in Safari is most likely ad-supported as well. Adware, which can be anything from a browser add-on or extension to a PUA, compromises commonly used web browsers by tweaking their settings to display plenty of advertisements and collect user data.

To determine the cause of the ““Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac”“, check out the last paragraph of this article for instructions and a possible solution.

Remove “Dear Apple Mac OS X Customer. We Detected Unwanted Pop-Ups on Your Mac”

In order to remove “Dear Apple Mac OS X Customer” scam message and all files that are causing it to appear in your Safari browser, it is advisable to complete the steps described in the guide below the article. These steps provide both manual and automatic removal instructions that should be able to fix the issue for you.

Milena Dimitrova

Milena Dimitrova

An inspired writer and content manager who has been with SensorsTechForum since the beginning. Focused on user privacy and malware development, she strongly believes in a world where cybersecurity plays a central role. If common sense makes no sense, she will be there to take notes. Those notes may later turn into articles! Follow Milena @Milenyim

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