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Voice Phishing Scam Malware Infections — How to Protect Yourself

This article has been created in order to explain to you what is the Voice Phishing Scam malware infections and how you can remove them as well as all potentially unwanted programs delivered through them.

Voice Phishing Scam malware infections is a popular malicious tactic that attempts to manipulate targets into revealing personal information or infecting themselves with viruses. At the moment we do not have information about the perpetrators behind it. Our article gives an in-depth explanation of how it propagates and how victims can attempt to remove active infections.

Threat Summary

Name Voice Phishing Scam Malware Infections
Type Phishing voice scam
Short Description The Voice Phishing Scam is a recent example of the scam tactic that extorts the targets into interacting with a scam site or providing sensitive data.
Symptoms Victims will receive phone messages that contain the phishing instructions.
Distribution Method Various, including the most popular methods.
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User Experience Join Our Forum to Discuss Voice Phishing Scam Malware Infections.

Voice Phishing Scam Malware Infections – Distribution Ways

Voice phishing scam messages are a contemporary social engineering tactic that are prevalent in several outstanding attack campaigns. The concept is simple and it can be carried over different technologies and services. The perpetrators of the crime use databases of user information from various sources such as the following:

  • Collective Databases — The criminals can buy databases containing with user information from the underground hacker markets.
  • Prior Infections — The hacker operators use may infect the targets with various ransomware, Trojans and other malware in order to extract the necessary information.
  • Phishing Pages — Using phishing pages that pose as login pages and account reset sites the hacker operators will acquire the necessary data.

Another popular way of conducting such calls is the use of the war dialer method. This is an automated script that calls phone numbers in a certain region by dialing the numbers with the area code. The software will log and keep records of inactive numbers in order to optimize the campaign. By doing so the voice phishing scam operators will only be connected to real people.

Instead of calling the users by themselves the voice phishing operators may also use recorded messages or voice messages in order to scam the targets. This is a popular alternative to traditional phishing tactics, in the past few months we have also received reports of smishing scams as well. They use SMS messages instead of voice calls to coerce the targets into opening up malware landing pages.

Voice Phishing Scam Malware Infections – In-Depth Overview

The victims of phone phishing (also known as “vishing”) will be scammed into revealing sensitive information about themselves. Some of the common strategies (scenarios) are the following:

  • Government Representative — This is a popular scam that seeks to impersonate IRS and other agencies and institutions.
  • Giveaways and Store Promotions — The hacker operators will present themselves as promising gifts and giveaways in return of personal information or performing certain computer actions.
  • Popular Companies — Successful voice phishing campaigns may use company information, branding and typical responses.

In most cases the collected data from the victims will be used for identity theft or financial abuse crimes. Usually such campaigns are organized by collectives and all information is stored into databases. The data can be used by the group or sold somewhere in the hacker underground markets for profit. What’s more dangerous is that through these tactics the criminals can induce tech support scams and even blackmail.

When the voice phishing scam attacks are being done the operators can spoof the caller ID — the calls will be logged as originating from the institution that is impersonated or the mobile carrier. This is done by using special software, services and virtual phone numbers. To a large extent due to this the calls are also untraceable back to the operators.

It’s important to note that voice phishing attacks can copy down the exact content and call-in organization done by legitimate companies such as Amazon. This includes the use of recorded instructions, voice-to-text (using speech synthesizers) and even the associated music. Along with the spoofed caller ID practically there can be no perceive difference from the target’s side to a vishing example.

Another voice phishing scam tactic is associated with the delivery of malware. The victims may be instructed into downloading a virus file leading to a malicious infection:

  • Trojan Horse Infections — These are among the most dangerous malware types. They set-up a local client service that establishes a secure and persistent connection to a certain hacker-controlled server. It allows the operators to take over control of the victim machines, hijack files and plant other threats.
  • Ransomware — These viruses target user data of all popular types according to a built-in list of target file type extensions. They will be encrypted with a strong cipher and the users will be extorted to pay a “fee” to recover their files.
  • Miners — By interacting with web elements or running apps and virus files the users can infect themselves with cryptocurrency miners. They set up local client connections that download processor-intensive tasks which are run. Whenever one of them is reported the hacker operators will receive income in the form of cryptocurrency. The funds will automatically be wired to their digital wallets.
  • Browser Hijackers — The criminals can instruct the targets into installing a malicious browser extensions, known as a browser hijacker or redirect code. They are developed to be compatible with all popular browsers (for the computers and mobile devices) and once installed they will install viruses and also redirect the user to hacker-controlled pages. Learn how to stop browser redirects .

One of the main goals of the voice phishing scams is to direct the victims into opening up fake login pages. They may impersonate well-known search engines, vendor sites or download portals. In these cases they can led to virus infections of all popular types. These landing pages can also display sponsored content and intrusive ads, every single user interaction will lead into income generation for the operators. This includes the display of banners, pop-ups, in-text links, redirects and etc. To a large extent this also infects the victims with tracking cookies. Voice phishing scam malware infections can utilize data collection modules together with the cookies to gather information that is grouped into two main groups:

  • Machine Information — The criminals can identify specific computer/device information via the acquired information. This is made by creating a report of the installed hardware components, system settings and other values of interest. All gathered strings are processed through an algorithm that results in this ID.
  • User Information — Data that is directly associated with the user’s identity will be harvested as well. Such examples include strings such as the following: real name, address, phone number and username & password combinations.
Related: [wplinkpreview url=”https://sensorstechforum.com/vishing-smishing-and-phishing-scams-are-after-your-information-and-money/”]Vishing, Smishing, and Phishing Scams Are After Your Information and Money

Voice Phishing Scam — Bank Call

This is one of the most prevalent and popular voice phishing scenarios as it has been found to be very effective in harvesting sensitive user data.

The targets will receive a call from with a spoofed caller ID originating from a bank or another type of financial institution. When the call is answered a recorded message or a scammer will request financial or personal information. The requests are motivated by common scenarios such as “unauthorized card activity” or “transfer validation”. In order to “verify” or “complete” these actions the users will be requested to once again give sensitive information to the attackers.

Remove Voice Phishing Scam Malware Infections from Windows and Your Browser

Voice Phishing Scam malware infections are caused by a variety of phishing tactics that manipulate the users into engaging in dangerous behavior. As a result of interaction with the voice messages and calls the targets will be coerced into revealing personal information or infecting the computers. All kinds of scenarios are being used by the hackers in order to maximize the number of infected users.

To protect yourself from the malware elements and remove active infections the use of a professional-grade anti-spyware solution is recommended.

Martin Beltov

Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

How to Remove Voice Phishing Scam Malware Infections from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove Voice Phishing Scam Malware Infections

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall Voice Phishing Scam Malware Infections and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by Voice Phishing Scam Malware Infections on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Voice Phishing Scam Malware Infections there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Voice Phishing Scam Malware Infections with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Get rid of Voice Phishing Scam Malware Infections from Mac OS X.


Step 1: Uninstall Voice Phishing Scam Malware Infections and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Voice Phishing Scam Malware Infections:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Voice Phishing Scam Malware Infections. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Voice Phishing Scam Malware Infections. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Voice Phishing Scam Malware Infections via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Voice Phishing Scam Malware Infections. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove Voice Phishing Scam Malware Infections files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as Voice Phishing Scam Malware Infections, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.


Click the button below below to download SpyHunter for Mac and scan for Voice Phishing Scam Malware Infections:


Download

SpyHunter for Mac



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups


Remove Voice Phishing Scam Malware Infections from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups


Erase Voice Phishing Scam Malware Infections from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups


Uninstall Voice Phishing Scam Malware Infections from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups


Remove Voice Phishing Scam Malware Infections from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Voice Phishing Scam Malware Infections will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups


Eliminate Voice Phishing Scam Malware Infections from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


Remove Push Notifications caused by Voice Phishing Scam Malware Infections from Your Browsers.


Turn Off Push Notifications from Google Chrome

To disable any Push Notices from Google Chrome browser, please follow the steps below:

Step 1: Go to Settings in Chrome.

settings

Step 2: In Settings, select “Advanced Settings”:

advanced settings

Step 3: Click “Content Settings”:

Content Settings

Step 4: Open “Notifications”:

notifications

Step 5: Click the three dots and choose Block, Edit or Remove options:

Block, Edit or Remove

Remove Push Notifications on Firefox

Step 1: Go to Firefox Options.

options

Step 2: Go to “Settings”, type “notifications” in the search bar and click "Settings":

Settings

Step 3: Click “Remove” on any site you wish notifications gone and click “Save Changes”

remove push notifications firefox

Stop Push Notifications on Opera

Step 1: In Opera, press ALT+P to go to Settings

opera

Step 2: In Setting search, type “Content” to go to Content Settings.

content settings

Step 3: Open Notifications:

notifications

Step 4: Do the same as you did with Google Chrome (explained below):

three dots

Eliminate Push Notifications on Safari

Step 1: Open Safari Preferences.

preferences

Step 2: Choose the domain from where you like push pop-ups gone and change to "Deny" from "Allow".


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