THREAT REMOVAL

Remove Spotify Phishing Scam — How to Protect Yourself

This article has been created in order to explain to you what is the Spotify Phishing Scam and how you can remove them as well as all potentially unwanted programs delivered through them.

The Spotify Phishing Scam is a popular malware tactic that attempts to manipulate computer users into infecting themselves with viruses or disclosing their passwords. At the moment we do not have information about the perpetrators behind it. Our article gives an in-depth explanation of how it propagates and how victims can attempt to remove active infections.

Threat Summary

NameSpotify Phishing Scam
TypePhishing email scam
Short DescriptionThe Spotify Phishing Scam is a recent example of the scam tactic that extorts the targets into interacting with a scam site.
SymptomsVictims will receive email messages that contain the phishing instructions.
Distribution MethodVarious, including the most popular methods.
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User ExperienceJoin Our Forum to Discuss Spotify Phishing Scam.

February 2020 Update — Mobile Spotify Scams

In February 2020 security experts came across multiple occasions where a new type of Spotify scams. The unknown hacking group who is behind this tactic has designed almost identical looking pages which the Spotify app shows to its users. They are hosted on various domains and sites which may appear as legitimate and safe sounding. The main tactic is to fake an error payment page showing the familiar “We’re sad to see you go” notification. The message will read that an user subscription payment has not executed properly and as such their premium subscription will be paused. To fix the issue the page will direct the users into clicking on a “Get Premium” button. In most cases this will redirect them to a hacker-controlled payment page. If the victims enter in their payment card details they will be presented to the hackers.

News About The December 2019 Spotify Phishing Attacks

In December 2019 several attacks bearing Spotify as the impersonated service have continued to be spread. This time the target users are manipulated into accessing malicious contents via fake payment related notifications. The primary distribution strategy is the sending of email messages in large quantities and designed to look like real notifications. The subject line which has been used in this attack is “Your payment didn’t go through” and it will manipulate the victims into thinking that they have issues regarding a payment made to the streaming service. The users are manipulated into opening a redirect URL that will present a page that will present an account login page. These sites are usually hosted on domain names that sound very similar to the real Spotify service and may include signed security certificates.

When the users enter in their information another screen will be presented asking for their payment card information. All user input will be transmitted in real time to the hackers and if they click on the final page an error page will be displayed.

Spotify Phishing Scam – Distribution Ways

A global Spotify phishing scam has been detected in November 2018 aiming to infect as many users as possible. The primary method of infection is the use of phishing email messages that are distributed in bulk. The criminals behind it have customized them to appear as being sent by Spotify themselves. The aim of the attackers is to convince the victims into thinking that the email notification originates from the company. The body contents are designed using the text layout, images and text that are attributed to Spotify. The target users will be coerced to click on a link that asks them to “verify” their accounts. Upon clicking on them they will be redirected to a scam landing page. If any account credentials are entered there they will be automatically transferred to the hacker operators.

A related strategy is the creation of fake Spotify pages that share similar-sounding domain names or containing elements that contain the service’s name. They may also spoof security credentials, company locations or even add links to legitimate Spotify pages.

We remind our readers that scams like this can also be attributed to the inclusion of such redirect code in infected payload carriers. There are two primary types:

  • Infected Documents — The criminals behind the phishing attack can insert macros and scripts into documents of all popular types: spreadsheets, presentations, databases and text files. When they are opened by the users a prompt will appear asking them to enable the interactive content. If this is done the macros will be instructed into showing the phishing scam landing page. It can be spawned directly in the contents of the document or opened in a browser window.
  • Malware Application Setup Files — Malicious applications can redirect the victims to the landing pages following the successful completion of the setup procedure. They are made by taking the legitimate installers from their official vendor download pages or portals. The hackers typically target applications that are popular with end users: system utilities, optimizers, creativity solutions or productivity software.

All infected payload carriers may be distributed via file-sharing networks like BitTorrent as they are popular places where both legitimate and pirate content is found.

Mass deployment of the Spotify phishing scam may also be organized by the use of browser hijackers — malicious web browser plugins which are made compatible with the most popular applications. They are frequently uploaded to their respective repositories using fake user reviews and/or developer credentials. The target users are promised feature additions or enhancements. Whenever they are installed the browser settings will be changed to reflect the redirect.

Spotify Phishing Scam – In-Depth Overview

Upon receiving Spotify phishing scam landing page the users will be coerced into entering their account credentials. If this is done they will be automatically transferred over to the hacker operators. And while most of the detected scams do use contents taken from the legitimate Spotify web site and notifications there are always elements that cannot be copied such as the security certificates and exact URL address.

The basic premises of such threats are to hijack the account data belonging to the victims. The current campaigns relies on a social engineering tactic that manipulates the users into “confirming” their account. A fake message is displayed that notifies the victims that their accounts have been placed under restrictions due to suspicious activity. In order to confirm their accounts the users will need to click on the shown “Confirm Account” button. This is the button that redirects the users to the phishing landing page.

There are several possible outcomes of the stolen credentials:

  • Account Theft — The criminals will hijack the target accounts and access all user information available therein.
  • Credentials Sale — The hackers may place the stolen in large databases that are then sold to various buyers: marketing agencies or other malicious users.
  • Blackmail — The use of the Spotify credentials for blackmail purposes can be done at a later date.

Its important to note that the successful theft of account information from Spotify may lead to information harvesting of other services. Spotify is frequently linked to social networks like Facebook and this can be used as a means to acquire information from those sources as well. Furthermore personal information that are available can be used during a password reset procedure. This can allow the users to acquire other user accounts as well.

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Spotify Phishing Scam — iPhone Users Attack

A separate phishing attack targeting iPhone users and related to the Spotify scam was reported in a security bulletin. It uses an email-based approach to send bulk messages in a SPAM-like manner. The messages are crafted to appear as being sent by Spotify and are designed as a purchase notification. The message will read that the user has purchased a subscription package for a whole year. To cancel or review the purchase the users are redirected to a phishing scam landing page.

We have received reports that the phishing messages are also spread on social networks and online communities. It is possible that this is done via hacked accounts or hijacked accounts.

Spotify Phishing Scam — Scam Spotify Account Sale

A smaller attack campaign utilizing Spotify related phishing scams was identified on Twitter. The criminal collective behind it is using both fake and hijacked accounts to spread the messages. In them the accounts advertise premium packages for Spotify and Netflix services. If the users contact them for the offer the accounts will require details for the purchase. As soon as the information is provided the hacker operators will it for various crimes — identity theft and financial abuse for example.

“Your Subscription is under review” Spotify Email Scam

A separate email campaign is being used to coerce the users into interacting with a fake Spotify landing page. The messages are designed to appear as being sent by the company. The hacker operators have hijacked the text design and use a generic non-personalized message informing the targets that their subscription is “under review”. A link that leads to the fake login page will be presented to the victims. If they enter in their account information they will be forwarded to the operators immediately.

Remove Spotify Phishing Scam from Windows and Your Browser

If you want to remove the Spotify Phishing Scam from your computer, we strongly suggest that you follow the removal instructions posted underneath this article. They have been created with the main idea In mind to help you delete this virus either manually or automatically. Be advised that according to experts the best way to try and remove the software that is causing the Spotify Phishing Scamming pop-ups is to use an advanced anti-malware software. Such program is created with the idea in mind to fully scan your computer and try to eliminate any traces of unwanted programs while protecting your computer against future infections as well.

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Martin Beltov

Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove Spotify Phishing Scam from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove Spotify Phishing Scam

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall Spotify Phishing Scam and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by Spotify Phishing Scam on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Spotify Phishing Scam there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Spotify Phishing Scam with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of Spotify Phishing Scam from Mac OS X.


Step 1: Uninstall Spotify Phishing Scam and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Spotify Phishing Scam:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Spotify Phishing Scam. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Spotify Phishing Scam. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Spotify Phishing Scam via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Spotify Phishing Scam. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove malware from your Mac

When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Spotify Phishing Scam from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase Spotify Phishing Scam from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall Spotify Phishing Scam from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Spotify Phishing Scam from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Spotify Phishing Scam will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate Spotify Phishing Scam from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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