"YOUR COMPUTER WAS LOCKED” Scam – Remove It from Windows

“YOUR COMPUTER WAS LOCKED” Scam – Remove It from Windows

This article has been created in order to explain what is the “YOUR COMPUTER WAS LOCKED” scamming message and how to remove the software that might be causing it to appear effectively from Windows.

If you came across this web page, you are certainly wondering what is the intrusive and questionable “YOUR COMPUTER WAS LOCKED” scam that appears on your browser and has locked it. This message is not to be trusted as it belongs to a well-known Tech Support scam entity, believed to be originating from India. If you come across this message, you should not call the tech support number that is provided on it and take actions towards trying to find out what type of unwanted program on your PC might be causing it by using the information provided in this article.

Threat Summary

TypeTech Support Scam
Short DescriptionMay show fake tech support messages that claim your Windows is at risk by a specific error and you should immeidately call tech support to fix it.
SymptomsYour browser is halted by a fake “YOUR COMPUTER WAS LOCKED” warning message that also includes the following voice warning.
Distribution MethodBundled downloads. Web pages which may advertise it.
Detection Tool See If Your System Has Been Affected by "YOUR COMPUTER WAS LOCKED" Scam


Malware Removal Tool

User ExperienceJoin Our Forum to Discuss "YOUR COMPUTER WAS LOCKED" Scam.

“YOUR COMPUTER WAS LOCKED” Scam – How Does It Spread

There are two main methods by which these types of scamming messages may appear on victim PCs:

  • You may have visited a low-reputation website or a compromised WordPress site that is causing browser redirects to the scamming web page.
  • You may have installed a PUP (Potentially Unwanted Program), like an adware or a browser hijacker that may be causing the advertisements to appear on your PC.

If you see other advertisements to such or other web pages on your PC, it is very likely that the second scenario has unfolded for you and your PC is compromised by an unwanted program. These types of programs are often slithered onto victims’ computers by being bundled to the installers of freeware apps. These types of freeware apps are often your favorite media player, web browser and other free third-party programs you may have downloaded from sites, you did not use before. Such third-party sites often slither PUPs, disguised as an “optional offer” in the installers of those programs and users often tend to skip those, because they fast-click their way through the installation process.


When you first encounter this scam, the following screen is what you will see:

The screen is accompanied by a pop-up which aims to tell you the following information:

Error #DT00X02
Call Microsoft Technical Support +1-844-750-6256 (Toll-Free):
Do Not Ignore This Important Warning
If you close this page without resolving issue, access to your computer will be disabled to prevent further damage to our network.
Your computer has alerted us that it was infected with virus and spyware. The following data is at risk:
1. Facebook Login
2. Credit Card Information
3. Email Credentials
4. Browsing History and Data
You must contact us immediately so our engineers can guide you though the recovery process by phone. Please call us within the next 5 minutes to prevent compete loss of your computer.

The pop-up is also accompanied by a voice message that threatens naive users that their computer will be shut down if they do not call the “tech support” in several minutes time. This message and the pop-up notification are NOT to be trusted.

Furthermore, simply closing the Tech Support Scam message may not be the solution for you to stop seeing such pop-ups, because the software that is causing them may still remain active on your PC. Such programs often display different types of advertisements that additionally expose your PC to other risks, like:

  • Leaking of your personal information.
  • Redirecting you to phishing or malicious web pages.
  • Showing other tech support scam sites.

This is only one more reason to immediately take actions towards making sure that the unwanted software is gone from your PC permanently.

Remove YOUR COMPUTER WAS LOCKED Scam from Windows

If you want to remove the scamming web page from your browser, then we recommend that you follow the removal instructions that are underneath this article. They are specifically created to help you remove the message or what is causing it from your web browsers. If however the message is caused by a PUP, then to find it, you will need to have more experience in removing malware. If you keep seeing such advertisements, then the fastest way to remove them is by downloading a powerful anti-malware software, as most experts suggest users to do. Such program will scan for and remove all traces of the program causing the YOUR COMPUTER WAS LOCKED and other scamming pop-ups and ads on your PC and will also use it’s real-time shield to enable protection against such programs in the future too.


Ventsislav Krastev

Ventsislav has been covering the latest malware, software and newest tech developments at SensorsTechForum for 3 years now. He started out as a network administrator. Having graduated Marketing as well, Ventsislav also has passion for discovery of new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management and then Network Administration, he found his passion within cybersecrurity and is a strong believer in basic education of every user towards online safety.

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