This article has been created in order to explain what is the “YOUR COMPUTER WAS LOCKED” scamming message and how to remove the software that might be causing it to appear effectively from Windows.
If you came across this web page, you are certainly wondering what is the intrusive and questionable “YOUR COMPUTER WAS LOCKED” scam that appears on your browser and has locked it. This message is not to be trusted as it belongs to a well-known Tech Support scam entity, believed to be originating from India. If you come across this message, you should not call the tech support number that is provided on it and take actions towards trying to find out what type of unwanted program on your PC might be causing it by using the information provided in this article.
|Name||"YOUR COMPUTER WAS LOCKED" Scam|
|Type||Tech Support Scam|
|Short Description||May show fake tech support messages that claim your Windows is at risk by a specific error and you should immeidately call tech support to fix it.|
|Symptoms||Your browser is halted by a fake “YOUR COMPUTER WAS LOCKED” warning message that also includes the following voice warning.|
|Distribution Method||Bundled downloads. Web pages which may advertise it.|
See If Your System Has Been Affected by malware
Malware Removal Tool
|User Experience||Join Our Forum to Discuss "YOUR COMPUTER WAS LOCKED" Scam.|
“YOUR COMPUTER WAS LOCKED” Scam – How Does It Spread
There are two main methods by which these types of scamming messages may appear on victim PCs:
- You may have visited a low-reputation website or a compromised WordPress site that is causing browser redirects to the scamming web page.
- You may have installed a PUP (Potentially Unwanted Program), like an adware or a browser hijacker that may be causing the advertisements to appear on your PC.
If you see other advertisements to such or other web pages on your PC, it is very likely that the second scenario has unfolded for you and your PC is compromised by an unwanted program. These types of programs are often slithered onto victims’ computers by being bundled to the installers of freeware apps. These types of freeware apps are often your favorite media player, web browser and other free third-party programs you may have downloaded from sites, you did not use before. Such third-party sites often slither PUPs, disguised as an “optional offer” in the installers of those programs and users often tend to skip those, because they fast-click their way through the installation process.
YOUR COMPUTER WAS LOCKED” – Analysis
When you first encounter this scam, the following screen is what you will see:
The screen is accompanied by a pop-up which aims to tell you the following information:
YOUR COMPUTER WAS LOCKED
Call Microsoft Technical Support +1-844-750-6256 (Toll-Free):
Do Not Ignore This Important Warning
If you close this page without resolving issue, access to your computer will be disabled to prevent further damage to our network.
Your computer has alerted us that it was infected with virus and spyware. The following data is at risk:
1. Facebook Login
2. Credit Card Information
3. Email Credentials
4. Browsing History and Data
You must contact us immediately so our engineers can guide you though the recovery process by phone. Please call us within the next 5 minutes to prevent compete loss of your computer.
The pop-up is also accompanied by a voice message that threatens naive users that their computer will be shut down if they do not call the “tech support” in several minutes time. This message and the pop-up notification are NOT to be trusted.
Furthermore, simply closing the Tech Support Scam message may not be the solution for you to stop seeing such pop-ups, because the software that is causing them may still remain active on your PC. Such programs often display different types of advertisements that additionally expose your PC to other risks, like:
- Leaking of your personal information.
- Redirecting you to phishing or malicious web pages.
- Showing other tech support scam sites.
This is only one more reason to immediately take actions towards making sure that the unwanted software is gone from your PC permanently.
Remove YOUR COMPUTER WAS LOCKED Scam from Windows
If you want to remove the scamming web page from your browser, then we recommend that you follow the removal instructions that are underneath this article. They are specifically created to help you remove the message or what is causing it from your web browsers. If however the message is caused by a PUP, then to find it, you will need to have more experience in removing malware. If you keep seeing such advertisements, then the fastest way to remove them is by downloading a powerful anti-malware software, as most experts suggest users to do. Such program will scan for and remove all traces of the program causing the YOUR COMPUTER WAS LOCKED and other scamming pop-ups and ads on your PC and will also use it’s real-time shield to enable protection against such programs in the future too.
- Guide 1: How to Remove "YOUR COMPUTER WAS LOCKED" Scam from Windows.
- Guide 2: Get rid of "YOUR COMPUTER WAS LOCKED" Scam from Mac OS X.
- Guide 3: Remove "YOUR COMPUTER WAS LOCKED" Scam from Google Chrome.
- Guide 4: Erase "YOUR COMPUTER WAS LOCKED" Scam from Mozilla Firefox.
- Guide 5: Uninstall "YOUR COMPUTER WAS LOCKED" Scam from Microsoft Edge.
- Guide 6: Remove "YOUR COMPUTER WAS LOCKED" Scam from Safari.
- Guide 7: Eliminate "YOUR COMPUTER WAS LOCKED" Scam from Internet Explorer.
How to Remove "YOUR COMPUTER WAS LOCKED" Scam from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove "YOUR COMPUTER WAS LOCKED" Scam
Step 2: Uninstall "YOUR COMPUTER WAS LOCKED" Scam and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it.
Step 3: Clean any registries, created by "YOUR COMPUTER WAS LOCKED" Scam on your computer.
The usually targeted registries of Windows machines are the following:
You can access them by opening the Windows registry editor and deleting any values, created by "YOUR COMPUTER WAS LOCKED" Scam there. This can happen by following the steps underneath:
Get rid of "YOUR COMPUTER WAS LOCKED" Scam from Mac OS X.
Step 1: Uninstall "YOUR COMPUTER WAS LOCKED" Scam and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove "YOUR COMPUTER WAS LOCKED" Scam via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove "YOUR COMPUTER WAS LOCKED" Scam files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as "YOUR COMPUTER WAS LOCKED" Scam, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Remove "YOUR COMPUTER WAS LOCKED" Scam from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase "YOUR COMPUTER WAS LOCKED" Scam from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall "YOUR COMPUTER WAS LOCKED" Scam from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Remove "YOUR COMPUTER WAS LOCKED" Scam from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the "YOUR COMPUTER WAS LOCKED" Scam will be removed.
Eliminate "YOUR COMPUTER WAS LOCKED" Scam from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.