THREAT REMOVAL

.croc Ransomware — How to Remove It

.croc Ransomware virus remove

The .croc ransomware is a dangerous new virus which has been discovered in a live campaign targeting users worldwide. As there is no information available about the perpetrators of this threat we presume that the most popular methods are to be used. At this time it is believed that this is a new Scarab sample which means that the group has taken the original base engine and modified it further. It can also be ordered through any one of the dark underground markets. One of the main methods for spreading them is via email phishing messages which are coordinated through a SPAM-like manner. They will contain body contents and file attachments which will lead to the .croc ransomware infection if they are interacted with.

A similar strategy is the creation of malicious sites that pose as legitimate and safe pages. They are designed to imitate well-known sites such as search engines, download portals and landing pages. They can be hosted on similar sounding domain names and self-signed or stolen security certificates.

The associated code installation instructions can be embedded in payload carriers — including software applications and malware documents. As soon as they are interacted with the infection will be started. All virus files can be spread via file-sharing networks such as BitTorrent.

Large-scale infections can be coordinated through browser hijackers which are dangerous browser plugins which are made compatible with the most popular web browsers. They are usually uploaded to the relevant repositories using fake user reviews and developer credentials. As soon as they are installed the default settings will be changed according to the built-in instructions, in most cases this will affect the home page, search engine and new tabs page.

Like other similar Scarab ransomware it will start a sequence of dangerous components . Depending on the exact hacker instructions it can perform different actions. However most of the samples that belong to this family of threats are known to launch an information gathering which can harvest data that can be used to identify both the users and the machines. The personal information about the victim users can reveal their name, address, phone numbers and any stored account data. The collected information can be used to identify if there are any running security software that can block the correct .croc ransomware infection. This includes anti-virus engines, firewalls, sandbox environments and virtual machine hosts. Whenever personal information is affected this will include all data that can practically expose the identity of the infected users — a person’s name, address, phone number location and passwords.

As soon as the intrusion has been made further actions can be made against the infected computers. Common ones include the following:

  • Boot Options Changes — Scarab ransomware samples are known to be able to change boot options and system settings and launch automatically once the computer is powered on. This can also disable access to the recovery menus which can render most manual user removal guides non-working. This is often combined with removal of sensitive data as backups and restore points.
  • Windows Registry Values — The engine can also modify existing values such as the ones used by applications and operating system services. This will lead to problems when using certain functions, data loss and unexpected errors.
  • Additional Malware Delivery — The made infections with the .croc ransomware and other related Scarab virus infections can deliver other threats such as Trojns, redirects and miners.

As soon as all modules have completed running the actual encryption process will begin. This will use a strong cipher in order to affect user data according to a built-in list of target file type extensions. Usually this includes all popular user data that is considered widely used. The victim files will be renamed with the associated .croc extension and a generic Scarab ransomware note will be crafted in a file called HELP_BY_CROC.TXT. Its contents will blackmail the victims to pay them a decryption fee.

Threat Summary

Name .croc Ransomware
Type Ransomware, Cryptovirus
Short Description The ransomware encrypts files on your computer machine and demands a ransom to be paid to allegedly restore them.
Symptoms The ransomware will blackmail the victims to pay them a decryption fee. Sensitive user data may be encrypted by the ransomware code.
Distribution Method Spam Emails, Email Attachments
Detection Tool See If Your System Has Been Affected by malware

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User Experience Join Our Forum to Discuss .croc Ransomware.
Data Recovery Tool Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

.croc Ransomware – What Does It Do?

.croc Ransomware could spread its infection in various ways. A payload dropper which initiates the malicious script for this ransomware is being spread around the Internet. .croc Ransomware might also distribute its payload file on social media and file-sharing services. Freeware which is found on the Web can be presented as helpful also be hiding the malicious script for the cryptovirus. Read the tips for ransomware prevention from our forum.

.croc Ransomware is a cryptovirus that encrypts your files and shows a window with instructions on your computer screen. The extortionists want you to pay a ransom for the alleged restoration of your files. The main engine could make entries in the Windows Registry to achieve persistence, and interfere with processes in Windows.

The .croc Ransomware is a crypto virus programmed to encrypt user data. As soon as all modules have finished running in their prescribed order the lockscreen will launch an application frame which will prevent the users from interacting with their computers. It will display the ransomware note to the victims.

You should NOT under any circumstances pay any ransom sum. Your files may not get recovered, and nobody could give you a guarantee for that.

The .croc Ransomware cryptovirus could be set to erase all the Shadow Volume Copies from the Windows operating system with the help of the following command:

→vssadmin.exe delete shadows /all /Quiet

If your computer device was infected with this ransomware and your files are locked, read on through to find out how you could potentially restore your files back to normal.

Remove .croc Ransomware

If your computer system got infected with the .croc Files ransomware virus, you should have a bit of experience in removing malware. You should get rid of this ransomware as quickly as possible before it can have the chance to spread further and infect other computers. You should remove the ransomware and follow the step-by-step instructions guide provided below.

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Martin Beltov

Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


OFFER

REMOVE IT NOW (PC)
with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy


Windows Mac OS X

How to Remove .croc Ransomware from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove .croc Ransomware

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall .croc Ransomware and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by .croc Ransomware on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by .croc Ransomware there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for .croc Ransomware with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.

Step 5 (Optional): Try to Restore Files Encrypted by .croc Ransomware.

Ransomware infections and .croc Ransomware aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


Windows Mac OS X

Get rid of .croc Ransomware from Mac OS X.


Step 1: Uninstall .croc Ransomware and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to .croc Ransomware:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to .croc Ransomware. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to .croc Ransomware. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove .croc Ransomware via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as .croc Ransomware. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Click the button below below to download SpyHunter for Mac and scan for .croc Ransomware:


Download

SpyHunter for Mac



Step 3 (Optional): Try to Restore Files Encrypted by .croc Ransomware.

Ransomware infections and .croc Ransomware aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


.croc Ransomware FAQ

What is .croc Ransomware ransomware and how does it work?

.croc Ransomware is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does .croc Ransomware ransomware infect my computer?

Via several ways..croc Ransomware Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of .croc Ransomware is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open ..croc Ransomware files?

You can't. At this point the ..croc Ransomware files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your ..croc Ransomware files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by .croc Ransomware ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore "..croc Ransomware" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore ..croc Ransomware files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of .croc Ransomware ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate .croc Ransomware ransomware and then remove it without causing any additional harm to your important ..croc Ransomware files.

Also, keep in mind that viruses like .croc Ransomware ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

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