THREAT REMOVAL

.HELLO File Virus – How to Remove + Restore Files (Xorist)

photo file encrypted by .HELLO file virus Xorist ransomware sensorstechforum

This article provides detailed removal instructions of the latest variant of Xorist ransomware as well as possible choices for .HELLO files recovery.

The .HELLO file virus is encrypting malware of ransomware variety that belongs to the Xorist ransomware family. Thus, it targets valuable files, corrupts them and extorts victims for a ransom payment. The threat drops a file called HOW TO DECRYPT FILES.txt that contains a ransom message from cyber criminals. The .HELLO file virus appears to be a new iteration of Xorist ransomware that is using the specific .HELLO file extension for all corrupted files. Since the threat is available on the black market, anyone who knows how to look for it can buy it online and launch attack campaigns.

Threat Summary

Name.HELLO File Virus
TypeRansomware
Short DescriptionThe ransomware encrypts files on your computer, appends the extension .HELLO to them and displays a ransom message afterward.
SymptomsYour valuable files become inaccessible and are renamed with the extension .HELLO. For their decryption a ransom note appears on the PC screen and demands a ransom payment.
Distribution MethodSpam Emails, Email Attachments
Detection Tool See If Your System Has Been Affected by malware

Download

Malware Removal Tool

User ExperienceJoin Our Forum to Discuss .HELLO File Virus.
Data Recovery ToolWindows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

.HELLO File Virus – Spread Techniques

The computer infection can be triggered by a single file that just needs to be running on the system. This file is usually presented as an email attachment to legitimate looking email. Cyber criminals carefully craft the message so it is more likely to convince you to download and open the attachment on the PC. File attachments may be various file types generally documents, ZIP archives and JavaScript. Most of the malicious files are designed to trigger the ransomware infection at the moment you open them. The documents contain embedded malicious code that asks to be enabled to start the system infection.

The .HELLO file virus may also be distributed via corrupted web links that contain the malicious ransomware payload and are set to auto download it once you land on them. Such links can be again part of spam email campaigns or send via social media channels and displayed as online advertisements.

.HELLO File Virus – More Information

Once the malicious executable ransomware file is running on the PC, it may establish a remote connection with server controlled by hackers drops additional malware files and send them gathered information about the device. Files associated with .HELLO file virus may be situated in the following folders:

  • %AppData%
  • %Roaming%
  • %Temp%
  • %Common%
  • %{User’s Profile}%

However, they may be hidden or dropped under the names of familiar processes and thus be really hard to find. Another complicated sequence of the new Xorist ransomware is changed settings of the list of Windows start apps that is believed to be plagued by the threat. By adding new values under the Run and RunOnce registry keys, .HELLO file virus set its auto execution whenever the system is started. That’s why it is essential to enter the Registry Editor and fix all entries made by the ransomware. Otherwise, it will continue to load each time you start the Windows OS.

A way to prevent file restore from the Shadow Volume copies is opening the Command Prompt and running the command line “vssadmin.exe Delete Shadows /All /Quiet”. It will remove all shadows and reduce the .HELLO data recovery chances with one.

.HELLO File Virus – Encryption Process

The previous Xorist ransomware infection is reported to encrypt files by using the XOR or TEA cipher algorithms. It is not clear whether .HELLO file virus has the same encryption module or no, as it may be possessed by other hackers who have modified its code.

However, it is likely that upon infection the .HELLO file virus begins to scan for the following files and encrypt them:

→.zip, .rar, .7z, .tar, .gzip, .jpg, .jpeg, .psd, .cdr, .dwg, .max, .bmp, .gif, .png, .doc, .docx, .xls, .xlsx, .ppt, .pptx, .txt, .pdf, .djvu, .htm, .html, .mdb, .cer, .p12, .pfx, .kwm, .pwm, .1cd, .md, .mdf, .dbf, .odt, .vob, .ifo, .lnk, .torrent, .mov, .m2v, .3gp, .mpeg, .mpg, .flv, .avi, .mp4, .wmv, .divx, .mkv, .mp3, .wav, .flac, .ape, .wma, .ac3

All corrupted files are marked with the malicious .HELLO file extension and are no longer accessible. The good news is that specialists from Kaspersky team have released a decryptor for the previous Xorist version that is likely to be working for .HELLO files recovery too.

So once you delete the ransomware from the computer, be sure to back up all encrypted files and check the restore step from the guide below.

An apparent trait of this new version of Xorist ransomware dubbed .HELLO file virus is the ransom note it displays after the encryption is done. A file named HOW TO DECRYPT FILES.txt is dropped in every folder that contains encrypted .HELLO files. By modifying registry keys again, the ransomware displays its message on the screen. The message appears in a Windows error pop up that reads the following:

Ooops, your files have been encrypted!
-What Happen to my computer? Your important files are encrypted
Many of your documents, photos, passwords, databases and other files are no longer accessible because they have been encrypted . Maybe you are busy looking for a way to recover your data, but do not waste your time . Nobody can recover your files without our decryption KEY
-Can i Recover My Files?
Sure.We guarantee that you can recover all your files safely and easily
But You have not so enough time .
So If you want to decrypt all your files, you need to pay .
You only have 12H to submit the payment.After that price will be doubled Also, If the transaction is not completed within 24 hours your files will be permanently deleted.
How To buy bitcoins hxxps://www.bitcoin.com/buy-bitcoin
And Send the the correct amount to this address 0.05 BTC
17pXroP4MruithpTa88FAPAGD5q5QAPzb

.HELLO file virus HOW TO DECRYPT FILES Windows error pop up ransom message sensrstechforum

It becomes clear that .HELLO ransomware authors demand 0.05 Bitcoins for the first 12 hours after infection. After the 12th hour the price is doubled. Threatening victims that their files will be permanently deleted they hope that more users will transfer the money as soon as possible. However, do not fall into their trap if you don’t want to lose your money and keep all .HELLO data encrypted.

Remove .HELLO File Virus and Restore Data

The .HELLO file virus should be removed as soon as possible from the infected computer because its presence endangers your private files and the overall system security. Beware that it has a complex code that modifies various system settings and processes in order to ensure its stable attendance on the PC. For the best removal results, security experts recommend the assistance of professional anti-malware tool.

Gergana Ivanova

Gergana Ivanova

Gergana has a bachelor's degree in Marketing. She has been with the STF team for five years, researching malware, reporting on the latest computer infections, and following digital marketing trends.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


OFFER

REMOVE IT NOW (PC)
with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy


Windows Mac OS X

How to Remove .HELLO File Virus from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove .HELLO File Virus

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall .HELLO File Virus and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by .HELLO File Virus on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by .HELLO File Virus there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for .HELLO File Virus with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.

Step 5 (Optional): Try to Restore Files Encrypted by .HELLO File Virus.

Ransomware infections and .HELLO File Virus aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


Windows Mac OS X

Get rid of .HELLO File Virus from Mac OS X.


Step 1: Uninstall .HELLO File Virus and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to .HELLO File Virus:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to .HELLO File Virus. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to .HELLO File Virus. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove .HELLO File Virus via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as .HELLO File Virus. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Click the button below below to download SpyHunter for Mac and scan for .HELLO File Virus:


Download

SpyHunter for Mac



Step 3 (Optional): Try to Restore Files Encrypted by .HELLO File Virus.

Ransomware infections and .HELLO File Virus aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


.HELLO File Virus FAQ

What is .HELLO File Virus ransomware and how does it work?

.HELLO File Virus is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does .HELLO File Virus ransomware infect my computer?

Via several ways..HELLO File Virus Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of .HELLO File Virus is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open ..HELLO File Virus files?

You can't. At this point the ..HELLO File Virus files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your ..HELLO File Virus files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by .HELLO File Virus ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore "..HELLO File Virus" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore ..HELLO File Virus files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of .HELLO File Virus ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate .HELLO File Virus ransomware and then remove it without causing any additional harm to your important ..HELLO File Virus files.

Also, keep in mind that viruses like .HELLO File Virus ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

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