The “Hello Perv” scam appears inside an email, suggesting that a person put a virus on your computer and recorded you masturbating to adult content. This is the typical scam trying to blackmail people by implying that the cybercriminal behind it has actual leverage or access to a person’s computer. People receiving the message are demanded to pay a ransom fee in Bitcoin (the sum varying around 500 euros). Do not pay the money in any case as that will not help you. See what you must do in case you are truly breached, but know that this is most likely a scam email.
Threat Summary
| Name | Hello Perv scam |
| Type | Email Scam Message |
| Short Description | A scam that tries to scare you into paying a ransom fee for a supposed breach of your privacy. |
| Symptoms | You receive an email message that tries to trick you into thinking that you got recorded while masturbating. |
| Distribution Method | Email Spam Messages, Suspicious Sites |
| Detection Tool |
See If Your System Has Been Affected by malware
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Malware Removal Tool
|
| User Experience | Join Our Forum to Discuss Hello Perv scam. |
“Hello Perv” Scam – Update January 2019
A new variant of this scam seems to be going around via different email addresses. The message reads:
Hi perv. I recorded you masturbating! I have captured ‘******.mp4
ATTN: [e-mail]
THIS IS NOT A JOKE – I AM DEAD SERIOUS!
Hi perv,
The last time you visited a p0rnographic website with teens,
you downloaded and installed software I developed.My program has turned on your camera and recorded
the process of your masturbation.My software has also downloaded all your email contact lists
and a list of your friends on Facebook.I have both the ‘Info.mp4′ with your masturbation
as well as a file with all your contacts on my hard drive.You are very perverted!
If you want me to delete both the files and keep the secret,
you must send me Bitcoin payment. I give you 72 hours for payment.If you don’t know how to send Bitcoins, visit Google.
Send 2.000 USD to this Bitcoin address immediately:
3BHemWmcpDdoBCgViS5cwpSngkvTs7ENSv
(copy and paste)1 BTC = 3,580 USD right now, so send exactly 0.568367 BTC
to the address provided above.Do not try to cheat me!
As soon as you open this Email I will know you opened it.This Bitcoin address is linked to you only,
so I will know if you sent the correct amount.
When you pay in full, I will remove the files and deactivate my program.If you don’t send the payment, I will send your masturbation video
to ALL YOUR FRIENDS AND ASSOCIATES from your contact list I hacked.Here are the payment details again:
Send 0.568367 BTC to this Bitcoin address:
—————————————-
3BHemWmcpDdoBCgViS5cwpSngkvTs7ENSv
—————————————-You саn visit police but nobody will help you. I know what I am doing.
I don’t live in your country and I know how to stay anonymous.Don’t try to deceive me – I will know it immediately – my spy ware is
recording all the websites you visit and all keys you press.
If you do – I will send this ugly recording to everyone you know,
including your family.Don’t cheat me! Don’t forget the shame and if you ignore this message your
life will be ruined.I am waiting for your Bitcoin payment.
If you need more time to buy and send 0.568367 BTC,
open your notepad and write ’48h plz’.
I will consider giving you another 48 hours before I release the vid.Anonymous Hacker
Unfortunately, some people fall for this scam, but others report that their actual passwords are being posted in these messages, and that may be due to recent data breaches.
“Hello Perv” Scam – Distribution Ways
The “Hello Perv” scam is mainly distributed through e-mail messages that may even be filtered as spam by email providers by now. It could also be using targeted attacks to aim for a bigger payout by companies or rich people. Different distribution tactics may exist, too. For instance, there are mentions of the “Hello Perv” scam over Facebook, and the scareware tactics and doxing may be successful there, just as well.
In case your computer was truly compromised, a payload file that downloads a Trojan horse or some kind of a RAT may have been trigerred by a malicious website or redirect.
Freeware which is found on the Web can be presented as helpful also be hiding the malicious script for the scam message to appear. Refrain from opening files right after you have downloaded them. You should first scan them with a security tool, while also checking their size and signatures for anything that seems out of the ordinary. You should read the tips for preventing ransomware located at the corresponding forum thread.
“Hello Perv” Scam – Technical Data
The “Hello Perv” scam circling around the Internet and might have already reached social media sites such as Facebook. The message is sent over email and is a scareware tye that relies on social engineering. The extortionists want you to pay them for a supposed privacy breach that supposedly gave them access to your camera and recorded you while masturbating.
The email message looks like the following:
The full scam message reads:
Hello, Perv.
You’ve been looking at porn sites recently .
One at them had my virus on it .
When u started its video, your computer downloaded and launched my malicious software.
After that, I started your camera and recorded a video at u masturbating .
I’ve gathered all its contacts from your computer.
After that, I put together a video at your Masturbation and added videos with child porn.
In my version at its video, u masturbate to sex with kids.I’m giving u its opportunity to save your life!
Below I will provide u with its address at My bitcoin wallet.Send me 500 EURO in BTC.
BTC wlt – 1Pdf1QMXH7e9957vhMskAFKQNi79eoa9Rm
(If you don’t know what bitcoin / write to buy bitcoin in Google)You have 24 hours after reading its letter.
As soon as my wallet receives its payment , its system will automatically destroy all its dirt that I made.
If u need more time , open its notebook and write ” Plz 48″
In that case , u’ll have 48 hours to send me its money.
If after a time, I do not see its money in my wallet .
I’ll send my dirt to all your colleagues and friends right away.
I can see everything u’re doing on your computer , so don’t try to trick me.
If I understand that u’re just stalling, I will immediately send dirt on your contacts!
Hurry u have little time, save your life!
A second variation of this email message is also detected by researchers. It states the following:
LAST WARNING [e-mail address]!
You have the last chance to save your life – I am not kidding!!
I give you the last 72 hours to make the payment before I send the video
with your masturbation to all your friends and associates.The last time you visited a erotic website with young Teens, you downloaded
and installed software I developed.My program has turned on your camera and recorded the full process of your
masturbation and video you were masturbating to. My software has also
downloaded all your email contact lists and a list of your friends on
Facebook.I have both the vo6rzcem.mp4 with your masturbation as well as a file with
all your contacts on my hard drive.
You are very perverted!If you want me to delete both the files and keep the secret, you must send
me Bitcoin payment. I give you last 72 hours.
If you don’t know how to send Bitcoins, visit Google.Send 2.000 EUR to this Bitcoin address immediately:
3C3G1XAspjXSJU68E3A3hnianvVC8x1u851 BTC = 3.185 EUR, so send exactly 0.628012 BTC to the address above.
Do not try to cheat me! As soon as you open this Email I will know you
opened it.This Bitcoin address is linked to you only, so I will know if you sent the
correct amount.
If you don’t send the payment, I will send your masturbation video to all
your friends from your contact list I hacked.Here are the payment details again:
Send 0.628012 BTC to this Bitcoin address:
3C3G1XAspjXSJU68E3A3hnianvVC8x1u85
You саn visit police but nobody will help you.
I don’t live in your country.Don’t cheat me! Don’t forget the shame and if you ignore this message your
life will be ruined.I am waiting for your Bitcoin payment.
Marcie
Anonymous Hacker
And a new, third version that goes something along the lines of the following:
Dear Megan Schwartz
You саn easily gеt off – ( DEB ) dеliverеd bу participant with the number:801
_________________________________________Wе аrе nоt going to steal а lot оf time… Take it sеriouslу. Our grоup will not ruin уоur life if уou go tо a deal with us.
Thеrе аrе tоо many variоus spесificatiоns аbоut sесurity оn thе web spаce- prохy , install thе latest system protеctors, closе camеrаs with а scotch. But it was nеgleсtеd bу yоu.
I соuntеd sоmething about 1100 сomputеrs which emplаced mу malwarе…
It was implеmentеd on fаkеd site of flаsh plug-in. Pеоplе dоwnloаdеd it аnd did not suspect any dаngеr, bесаuse this sоftwаrе is nеcеssarу for all devices to process vidеos in wеb…
You wеrе not ехception and nоw also havе big prоblems.
Our inbuilt pаrser respоndеd to wеb-pаges with pоrn thаt уou wеre visiting. Dirесtlу аftеr yоu clickеd on а plаy buttоn the malwarе turned оn thе web-camera tо shооt you pауing with yоurself. Latеr thе соmputеr worm made a соpу of thе mоvie which you wеrе watching оn уоur dеviсе. With the hеlp of fоrmgrаbber delеtеd coockiеs and stolеn all pаsswоrds from уour soсial mеdia which уou hаvе visitеd frоm last Tuesdaу. I mаde а соpу оf your contаcts with your mаtеs.
Lеt’s put it all tоgethеr… wе have vid with уоu paуing with уoursеlf; соntасts with yоur matesand moviе that уоu were watching оn thе deviсe.
If you dо not want to bе dishоnоred just sеnd me 450 united statеs dоllаrs with bitсoin.
It is my wallet number – 1425bbFBXW81ycj25PYMtRQtHKPVxfqgxj
Deсidе yourself: bеcоme pоpulаr or pay this little sum to sаfе уоur social status.
Cоps cаnt help. We use bоt netwоrk, mоreоvеr I live аbroad. Yоu cant find my ip in а hеаdеr оf this mеssage.
For sоmе quеstions just replу.
Think twiсе.
Many other versions may be prevalent on the web with a text stating ” [wplinkpreview url=”https://sensorstechforum.com/remove-programmer-cracked-email-scam/”] I’m a programmer who cracked your email ” or even something similar.
There are a number of possibilities, but in most cases this is an absolute scam. You should ignore it. Do not reply to it. Do not pay the cybercriminals behind it. Change your account passwords, but first make sure your computer is clean from viruses and keylogging software. Also, check if you are changing passwords from the correct places and not from phishing pages.
Below you can see the Bitcoin addresses given to you to pay cybercriminals:
- 1425bbFBXW81ycj25PYMtRQtHKPVxfqgxj
- 3C3G1XAspjXSJU68E3A3hnianvVC8x1u85
- 3BHemWmcpDdoBCgViS5cwpSngkvTs7ENSv
- 1Pdf1QMXH7e9957vhMskAFKQNi79eoa9Rm
- 1gowy5ymzh3xxbiyxlu9tkcbmgibpzngio
- 1b3lx1t4cqst3ck85bqzghc9teeqganhur
- 1gdshq4ae7zud8hdqvjdewu9dxn3lfjlmk
- 15mwfjvymadqimvim2f1ugx6osd4tyegle
- 1PAcoXVyzBDRryyg3MAmBQhDuofNYu55Uo
- 12s4cfoNTzT68gSdxLjmSRT3qdvaqwDWNz
You are demanded to pay “500 euros” to allegedly not spread your personal pictures and files to family and friends. However, you should NOT under any circumstances pay any ransom sum. No guarantee exists that your “data” is not going to be leaked even if you pay. This is known as doxing – an extortion involving the threat of releasing personal information, photos or videos which might be embarassing or otherwise unwanted by the person being extorted. Adding to all of this, giving money to cybercriminals will most likely motivate them to create more ransomware scams, “viruses” or commit different criminal activities. That may even result to the criminals wanting more money after payment.
Be sure that even if personal details or credentials got leaked from a database breach you should not do what the extortionists ask you to do. If you have any accounts still using an old password, be certain to change those and make sure you use a different password for each account. If you can, enable two-factor authentication on the accounts.
Remove “Hello Perv” Scam
To remove the Hello Perv scam you should simply delete the email message. However, if you are truly breached and you recognize any of the listed passwords, you should see the step-by-step removal instructions provided below. In case you can not get rid of files related to the scam or find out other malicious ones, you should search for and remove any leftover malware pieces with an advanced anti-malware tool. Software like that will keep your system secure in the future.
Tsetso Mihailov
Tsetso Mihailov is a tech-geek and loves everything that is tech-related, while observing the latest news surrounding technologies. He has worked in IT before, as a system administrator and a computer repair technician. Dealing with malware since his teens, he is determined to spread word about the latest threats revolving around computer security.
Follow Me:
- Guide 1: How to Remove Hello Perv scam from Windows.
- Guide 2: Get rid of Hello Perv scam on Mac OS X.
- Guide 3: Remove Hello Perv scam in Google Chrome.
- Guide 4: Erase Hello Perv scam from Mozilla Firefox.
- Guide 5: Uninstall Hello Perv scam from Microsoft Edge.
- Guide 6: Remove Hello Perv scam from Safari.
- Guide 7: Eliminate Hello Perv scam from Internet Explorer.
- Guide 8: Disable Hello Perv scam Push Notifications in Your Browsers.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups
About the Hello Perv scam Research
The content we publish on SensorsTechForum.com, this Hello Perv scam how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific, adware-related problem, and restore your browser and computer system.
How did we conduct the research on Hello Perv scam?
Please note that our research is based on independent investigation. We are in contact with independent security researchers, thanks to which we receive daily updates on the latest malware, adware, and browser hijacker definitions.
Furthermore, the research behind the Hello Perv scam threat is backed with VirusTotal https://www.virustotal.com/gui/home/upload.
To better understand this online threat, please refer to the following articles which provide knowledgeable details.
References
1.Browser Redirect – What Is It?
2.Adware Is Malicious, and It Uses Advanced Techniques to Infect
3.The Thin Red Line Between Potentially Unwanted Programs and Malware
4.The Pay-Per-Install Affiliate Business – Making Millions out of Adware
5.Malicious Firefox Extensions Installed by 455,000 Users Blocked Updates
How to Remove Hello Perv scam from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove Hello Perv scam
Step 2: Uninstall Hello Perv scam and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:
Follow the instructions above and you will successfully uninstall most programs.
Step 3: Clean any registries, created by Hello Perv scam on your computer.
The usually targeted registries of Windows machines are the following:
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
You can access them by opening the Windows registry editor and deleting any values, created by Hello Perv scam there. This can happen by following the steps underneath:
1. Open the Run Window again, type "regedit" and click OK.
2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.
3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.
Step 4: Scan for Hello Perv scam with SpyHunter Anti-Malware Tool
1. Click on the "Download" button to proceed to SpyHunter's download page.
2. After you have installed SpyHunter, wait for it to update automatically.
3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.
4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.
Video Removal Guide for Hello Perv scam (Windows).
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups
Get rid of Hello Perv scam from Mac OS X.
Step 1: Uninstall Hello Perv scam and remove related files and objects
1.Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
2. Find Activity Monitor and double-click it:
3.In the Activity Monitor look for any suspicious processes, belonging or related to Hello Perv scam:
4.Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.
5.In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Hello Perv scam. If you find it, right-click on the app and select “Move to Trash”.
6: Select Accounts, after which click on the Login Items preference.
Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Hello Perv scam. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.
7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove Hello Perv scam via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
1: Click on "Go" and Then "Go to Folder" as shown underneath:
2: Type in "/Library/LauchAgents/" and click Ok:
3: Delete all of the virus files that have similar or the same name as Hello Perv scam. If you believe there is no such file, do not delete anything.
You can repeat the same procedure with the following other Library directories:
→ ~/Library/LaunchAgents
/Library/LaunchDaemons
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove Hello Perv scam files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as Hello Perv scam, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Video Removal Guide for Hello Perv scam (Mac)
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups
Remove Hello Perv scam from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2:Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups
Erase Hello Perv scam from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups
Uninstall Hello Perv scam from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups
Remove Hello Perv scam from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Hello Perv scam will be removed.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups
Eliminate Hello Perv scam from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.
Remove Push Notifications caused by Hello Perv scam from Your Browsers.
Turn Off Push Notifications from Google Chrome
To disable any Push Notices from Google Chrome browser, please follow the steps below:
Step 1: Go to Settings in Chrome.
Step 2: In Settings, select “Advanced Settings”:
Step 3: Click “Content Settings”:
Step 4: Open “Notifications”:
Step 5: Click the three dots and choose Block, Edit or Remove options:
Remove Push Notifications on Firefox
Step 1: Go to Firefox Options.
Step 2: Go to “Settings”, type “notifications” in the search bar and click "Settings":
Step 3: Click “Remove” on any site you wish notifications gone and click “Save Changes”
Stop Push Notifications on Opera
Step 1: In Opera, press ALT+P to go to Settings.
Step 2: In Setting search, type “Content” to go to Content Settings.
Step 3: Open Notifications:
Step 4: Do the same as you did with Google Chrome (explained below):
Eliminate Push Notifications on Safari
Step 1: Open Safari Preferences.
Step 2: Choose the domain from where you like push pop-ups gone and change to "Deny" from "Allow".
Hello Perv scam FAQ
What is Hello Perv scam?
The Hello Perv scam threat is adware or browser redirect virus. It may slow your computer down siginficantly and display advertisements. The main idea is for your information to likely get stolen or more ads to appear on your device.
The creators of such unwanted apps work with pay-per-click schemes to get your computer to visit risky or different types of websites that may generate them funds. This is why they do not even care what types of websites show up on the ads. This makes their unwanted software indirectly risky for your OS.
What are the symptoms of Hello Perv scam?
There are several symptoms to look for when this particular threat and also unwanted apps in general are active:
Symptom #1: Your computer may become slow and has poor performance in general.
Symtpom #2: You have toolbars, add-ons or extensions on your web browsers that you don't remember adding.
Symptom #3: You see all types of ads, like ad-supported search results, pop-ups and redirects to randomly appear.
Symptom #4: You see installed apps on your Mac running automatically and you do not remember installing them.
Symptom #5: You see suspicious processes running in your Task Manager.
If you see one or more of those symptoms, then security experts reccomend that you check your computer for viruses.
What types of Unwanted Programs are there?
According to most malware researchers and cyber-security experts, the threats that can currently affect your Mac can be the following types:
- Rogue Antivirus programs.
- Adware.
- Browser hijackers.
- Clickers.
- Fake optimizers.
What to do if I have a "virus" like Hello Perv scam?
Do not panic! You can easily get rid of most adware or unwanted program threats by firstly isolating them and then removing them from your browser and computer. One reccomended way to do that is by using a reputable malware removal software that can take care of the removal automatically for you. There are many anti-malware apps out there that you can choose from. SpyHunter is one of the reccomended anti-malware apps, that can scan your computer for free and detect any viruses, tracking cookies and unwanted adware apps and eliminate them quickly. This saves time when compared to doing the removal manually.
How to secure my passwords and other data from Hello Perv scam?
With few simple actions. First and foremost, it is imperative that you follow these steps:
Step 1: Find a safe computer and connect it to another network, not the one that your Mac was infected in.
Step 2: Change all of your passwords, starting from your e-mail passwords.
Step 3: Enable two-factor authentication for protection of your important accounts.
Step 4: Call your bank to change your credit card details (secret code, etc.) if you have saved your credit card for online shopping or have done online activiites with your card.
Step 5: Make sure to call your ISP (Internet provider or carrier) and ask them to change your IP address.
Step 6: Change your Wi-Fi password.
Step 7: (Optional): Make sure to scan all of the devices connected to your network for viruses and repeat these steps for them if they are affected.
Step 8: Install anti-malware software with real-time protection on every device you have.
Step 9: Try not to download software from sites you know nothing about and stay away from low-reputation websites in general.
If you follow these reccomendations, your network and all devices will become significantly more secure against any threats or information invasive software and be virus free and protected in the future too.
More tips you can find on our website, where you can also ask any questions and comment underneath the articles about your computer problems. We will try to respond as fast as possible.