This article will help you to remove the Microsoft-one.com scam redirect from the affected browser and system. Follow the tech support scam removal instructions given at the end of the article.
Microsoft-one.com Pop-up Scam
The website Microsoft-one.com is misused by fraudsters who attempt to make online users believe that their computer systems are endangered by critical security issues. The goal of scam web pages like the one displayed by Microsoft-one.com is to convince users that they should Call Microsoft Helpline and get help for the removal of detected Pornographic spyware and riskware. The unexpected appearance of this scam may come as a result of installed third-party installations and freeware packages. It may also be injected into the code of different websites of unknown origin.
Threat Summary
| Name | Microsoft-one.com scam |
| Type | Tech Support Scam/PUP |
| Short Description | May redirect you to a web page, pretending to be a legitimate Microsoft page. End goal is to scam you out of your data or money. |
| Symptoms | Your web browser may experience a redirect to a web page that may block it. |
| Distribution Method | Bundled downloads. Web pages which may advertise it. |
| Detection Tool | See If Your System Has Been Affected by malware Download Malware Removal Tool | User Experience | Join Our Forum to Discuss Microsoft-one.com scam. |
Microsoft-one.com is a website that is created with the goal to scare online users into calling fake tech support numbers. There are two main possible case scenarios that might have led to the unwanted appearance of this online scam in your browser.
One the one hand, you might have visited another bogus website that redirects users’ browser to scam websites like Microsoft-one.com.
On the other hand, you might have installed a potentially unwanted program, an adware for example or a browser extension, that is generating annoying online ads and scams like the discussed one that belongs to the Microsoft Support series.
How does the installation of PUPs (potentially unwanted programs) happen?
Unfortunately, there are many free apps like media players, readers, drivers, etc. that feature undesired extras in their installers. The tricky part is that the installers of such free apps are rarely designed to openly show all details about featured extra apps.
This, in turn, can lead to their unnoticed installation. Happily, the presence of added PUPs could sometimes be revealed by the information presented in the Advanced/Custom configuration option. So we recommend that you select it every time you see it in an app installer.
As a result of having an active undesired program on your PC you may also become a victim of unsolicited data collection. Undesired programs like adware are primarily developed to generate revenue for their owners.
For the purpose they silently activate different tracking technologies and start spying on certain details that define users’ interests (browsing history, search queries, clicks on links/ads, etc.) ; reveal technical characteristics (browser type and version, installed operating system, installed third-party apps) and provide more information about IP address, geolocation, internet service provider, and other.
By recording all of the mentioned details, PUPs’ owners become able to configure their advertising campaigns more precisely and eventually trick you into visiting sponsored content. As of the ads, they can be easily generated in the affected browser via the present undesired app.
When the browser is redirected to Microsoft-one.com scam web page you can see a pop-up that claims:
support.Microsoft.com says:
** Microsoft Warning Alert **
Malicious Pornography Spyware/Riskware Detected
Error # 0x80092ee9
Please call us immediately Call Microsoft Helpline
Do not ignore this critical alert.
If you close this page, your computer access will be disabled to prevent
further damage to our network.
Your computer has alerted us that it has been infected with a Pornographic
Spyware and riskware. The following information is being stolen…
Call Microsoft Helpline
You should know that it is a tech support scam that is not related to the Microsoft company but to the website compromised by criminals. Even though, the scam claims to be certified technicians its sole purpose is to make you feel worried about the security of your system and call the provided number.
For the sake of your PC security, it’s best to consider the complete removal of Microsoft-one.com scam from the affected browser and associated potentially undesired programs from the system.
How to Remove Microsoft-one.com Scam
In order to remove Microsoft-one.com pop-up scam along with all associated files that trigger its appearance in the browser, you should complete several removal steps. The guide below presents all the steps required for the removal of infections like Microsoft-one.com scam in an accurate order. If you want to make sure that no undesired and potentially harmful files are running on your system, we recommend that you combine manual and automatic steps. Have in mind that some of the installed files associated with Microsoft-one.com redirect may have completely different names in order to remain hardly noticeable.
In case you have further questions or need additional help with the removal process, don’t hesitate to leave a comment or contact us at our email.
Gergana Ivanova
Gergana has a bachelor's degree in Marketing. She has been with the STF team for five years, researching malware, reporting on the latest computer infections, and following digital marketing trends.
Follow Me:
- Guide 1: How to Remove Microsoft-one.com scam from Windows.
- Guide 2: Get rid of Microsoft-one.com scam from Mac OS X.
- Guide 3: Remove Microsoft-one.com scam from Google Chrome.
- Guide 4: Erase Microsoft-one.com scam from Mozilla Firefox.
- Guide 5: Uninstall Microsoft-one.com scam from Microsoft Edge.
- Guide 6: Remove Microsoft-one.com scam from Safari.
- Guide 7: Eliminate Microsoft-one.com scam from Internet Explorer.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
How to Remove Microsoft-one.com scam from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove Microsoft-one.com scam
Step 2: Uninstall Microsoft-one.com scam and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:
Follow the instructions above and you will successfully uninstall most programs.Step 3: Clean any registries, created by Microsoft-one.com scam on your computer.
The usually targeted registries of Windows machines are the following:
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
You can access them by opening the Windows registry editor and deleting any values, created by Microsoft-one.com scam there. This can happen by following the steps underneath:
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
Get rid of Microsoft-one.com scam from Mac OS X.
Step 1: Uninstall Microsoft-one.com scam and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove Microsoft-one.com scam via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
→ ~/Library/LaunchAgents
/Library/LaunchDaemons
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove malware from your Mac
When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
Remove Microsoft-one.com scam from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
Erase Microsoft-one.com scam from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
Uninstall Microsoft-one.com scam from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
Remove Microsoft-one.com scam from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Microsoft-one.com scam will be removed.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer
Eliminate Microsoft-one.com scam from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.
