THREAT REMOVAL

.MOLE File Virus – Remove It and Restore Your Data

This article will aid you to remove the .MOLE File Virus completely. Follow the ransomware removal instructions at the end of this article.

A new cryptovirus variant without pointing out its name in its ransom note is seen to encrypt people’s files with the .MOLE extension. Malware researchers believe that it is a variant of the CryptoMix ransomware. Distribution for it mainly happens via spam e-mails. Opening such an e-mail loads a MS Word document, which is fake and contains the payload. Once that payload is executed, your data will get encrypted and the virus will leave a ransom note with payment instructions. Continue to read below and see how you might try to potentially restore some of your file data.

Threat Summary

Name .MOLE File Virus
Type Ransomware, Cryptovirus
Short Description The ransomware virus is believed to be a variant of CryptoMix. After encryption, it will display a detailed ransom note with payment instructions.
Symptoms The ransomware will encrypt your files and then place the extension .MOLE on each encrypted file.
Distribution Method Spam Emails, Email Attachments, Executable files
Detection Tool See If Your System Has Been Affected by malware

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User Experience Join Our Forum to Discuss .MOLE File Virus.
Data Recovery Tool Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

.MOLE File Virus – Distribution Methods

The .MOLE file virus can distribute its infection through different methods. Currently, the main distribution method is via spam e-mails. That has been confirmed by malware researchers. Such an e-mail will pretend to be regarding some sort of a shipping notification and in most cases that a package has failed to be delivered. An example with the contents of a similar e-mail can be viewed from the screenshot down here:

As you can see above, a link will be present in the e-mail, stating that you can find further information about the case laid out inside the electronic letter. Clicking the link will trigger a redirect to a Web address portraying a fake Microsoft Word Document. You can see an example of that document below:

The document states that it is unreadable unless you install a plug-in that will “unlock” it. Pressing on the Download and install latest plugin version button will download the cryptovirus to your computer system and launch it.

The .MOLE file virus is also possible to distribute similar messages containing its payload file on social media and file-sharing services. Refrain from opening files right after you have downloaded them, especially if they come from suspicious sources such as links or e-mails as displayed above. Instead, you should scan them beforehand with a security tool. You should read the ransomware prevention tips written in our forum section.

.MOLE File Virus – In-Depth Analysis

The .MOLE file virus is dubbed like that due to the fact that it encrypts files while placing the .MOLE extension to them. Malware researchers claim that the ransomware is a variant of the CryptoMix ransomware virus.

After you have downloaded the ransomware from the fake MS Word document, the ransomware will display an error message:

The message states:

Display Color Calibration can’t turn off Windows calibration management.

Access is denied.

Then, when the “OK” button is pressed, the UAC (User Account Control) will launch asking you to give permission for the execution of the following command:

→”C:\Windows\SysWOW64\wbem\WMIC.exe” process call create “%UserProfile%\pluginoffice.exe”

Giving that permission will re-launch the ransomware with Administrative privileges, and your computer will be scanned so your files get encrypted.

The following processes will be stopped:

  • sc stop wscsvc
  • sc stop WinDefend
  • sc stop wuauserv
  • sc stop BITS
  • sc stop ERSvc
  • sc stop WerSvc

The ransom note will appear after the encryption process is finished. The note is written in English. Inside, you will see instructions with the demands for payment and how you might recover your files. The ransom note is inside a file called “INSTRUCTION_FOR_HELPING_FILE_RECOVERY.txt”.

That ransom note reads the following:

All your important files were encrypted on this computer.
You can verify this by click on see files an try open them.
Encryption was produced using unique public key RSA-1024 generated for this computer.
To decrypted files, you need to obtain private key.
The single copy of the private key, with will allow you to decrypt the files, is locate on a secret server on the internet.
The server will destroy the key within 78 hours after encryption completed.
To retrieve the private key, you need to Contact us by email , send us an email your DECRYPT-ID-0ec69ed5-3c99-40f8-8544-0c7653dcd3e5 number
and wait for further instructions.
For you to be sure, that we can decrypt your files – you can send us a single encrypted file and we will send you back it in a decrypted form.
Please do not waste your time! You have 72 hours only! After that The Main Server will double your price!
E-MAILS ADRESS:
oceanm@engineer.com
oceanm@india.com

The ransom note of the .MOLE file virus should not be followed. You should NOT under any circumstances pay or contact the cybercriminals. Your files may not even be restored, and nobody could guarantee you that. Moreover, supporting criminals is not a good idea. The crooks may get motivated to do more criminal activities, like creating more ransomware viruses.

.MOLE File Virus – Encryption Process

.MOLE file virus has an interesting encryption process. The encryption algorithms which are used for the process are both RSA and AES. A unique hexadecimal ID is created for each victim. That ID will get sent to a C2 (Command and Control) server that will utilize an RSA-1024 public encryption key. Your files will first get encrypted by an AES key and then that key will get further encrypted with the RSA-1024 key sent over the C2 server.

The file “%UserProfile%\AppData\Roaming\26E14BA00B70A5D0AE4EBAD33D3416B0.MOLE” contains the public RSA key.

The contents of that file are the following:

→—–BEGIN PUBLIC KEY—–
MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCE5+kCm02LQPVKdMT8OyzAKsagRFk3KL4UXuBb7OGYzinEX7y3LQEbWc/49jbnSaFZAm1ucIXK2CPrgC0g4FolRSH7IZ5TJuC3cgJZYN4uCP8z44zVk3wWloX9suVaRmvqxtkCm4nMR0JsR+3YbcB8ABMs
pUOBAHv+DlbcagmMbQIDAQAB
—–END PUBLIC KEY—–

Every file that gets encrypted will receive the same extension appended to each one of them, and that is the .MOLE extension. For instance Work.doc will look like SUD87S87S79DD8SF76SD7F8SD8F4F321.MOLE after encryption is done. Below you can see all file extensions that the .MOLE ransomware seeks to encrypt:

→.doc, .xls, .pub, .odt, .ods, .odp, .odm, .odc, .odb, .wps, .xlk, .ppt, .mdb, .accdb, .pst, .dwg, .dxf, .dxg, .wpd, .rtf, .wb2, .mdf, .dbf, .psd, .pdd, .eps, .ai, .indd, .cdr, .jpg, .dng, .3fr, .arw, .srf, .sr2, .bay, .crw, .cr2, .dcr, .kdc, .erf, .mef, .mrw, .nef, .nrw, .orf, .raf, .raw, .rwl, .rw2, .r3d, .ptx, .pef, .srw, .x3f, .der, .cer, .crt, .pem, .pfx, .p12, .p7b, .p7c

Extension list Source: Symantec

The .MOLE file virus cryptovirus will delete the Shadow Volume Copies from the Windows operating system with issuing the following three commands:

→vssadmin.exe Delete Shadows /All /Quiet

→bcdedit /set {default} recoveryenabled No

→bcdedit /set {default} bootstatuspolicy ignoreallfailures

That also makes the encryption process more viable since it eliminates one of the ways for decrypting your data. Read on through and see what kind of ways you might try out to potentially recover some of your files.

Remove .MOLE File Virus and Restore Your Data

If your computer got infected with the .MOLE file virus, you should have a bit of experience in removing malware. You should get rid of this ransomware as quickly as possible before it can have the chance to spread further and infect other computer systems. You should remove the ransomware and follow the step-by-step instructions guide provided below.

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Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove .MOLE File Virus from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove .MOLE File Virus

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall .MOLE File Virus and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by .MOLE File Virus on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by .MOLE File Virus there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for .MOLE File Virus with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of .MOLE File Virus from Mac OS X.


Step 1: Uninstall .MOLE File Virus and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to .MOLE File Virus:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to .MOLE File Virus. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to .MOLE File Virus. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove .MOLE File Virus via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as .MOLE File Virus. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove malware from your Mac

When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove .MOLE File Virus from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase .MOLE File Virus from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall .MOLE File Virus from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove .MOLE File Virus from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the .MOLE File Virus will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate .MOLE File Virus from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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