.MOLE02 File Virus – Remove It and Restore Your Data

.MOLE02 File Virus – Remove It and Restore Your Data

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This article will aid you to remove .MOLE02 File Virus completely. Follow the .MOLE02 File Virus removal instructions at the end of this article.

Mole ransomware is back and this time it encrypts people’s files with the .MOLE02 extension. Malware researchers believe that the code is still based on the CryptoMix ransomware. Distribution for it happens via spam e-mails and malvertising chains prompting you to click on things in a web page. Once that payload is triggered after downloading it from any of the distribution ways, your data will get encrypted and the virus will leave a ransom note with instructions. Read on below and see how you might try to potentially restore some of your data.

Threat Summary

Name.MOLE02 File Virus (Mole)
TypeRansomware, Cryptovirus
Short DescriptionThe ransomware virus is still believed to be a variant of CryptoMix. After encryption, it will display a detailed ransom note with payment instructions.
SymptomsThe ransomware will encrypt your files and then place the extension .MOLE02 on each encrypted file.
Distribution MethodSpam Emails, Email Attachments, Executable files
Detection Tool See If Your System Has Been Affected by .MOLE02 File Virus (Mole)


Malware Removal Tool

User ExperienceJoin Our Forum to Discuss .MOLE02 File Virus (Mole).
Data Recovery ToolWindows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

.MOLE02 File Virus – Update July 2017

Update! A free decrypter for the Mole ransomware .MOLE02 variant has been released by researchers. It can be downloaded from the following web link, wrapped inside a .zip archive: Download Decrypter.

.MOLE02 File Virus – Distribution Methods

The .MOLE02 file virus can distribute its infection through different methods. For now, the main distribution method is via spam e-mails. Such an e-mail will pretend to be regarding some sort of a shipping notification and in most cases that a package has failed to be delivered. There is a link inside redirecting to a fake MS Word document. Opening that Word file, shows that you have to download something, like a plugin to see the contents. If you click on download or whatever the cryptovirus is set to instruct you to click on – don’t do it. Otherwise, you will download the cryptovirus to your PC, which will then automatically execute it.

Above you can see one sample found by malware researchers of the payload dropper file with the ransomware. The .MOLE02 file virus is also possible to distribute that payload file on social media and file-sharing services. Refrain from opening files right after you have downloaded them, especially if they come from suspicious sources such as links or e-mails as displayed above. Instead, you should scan them beforehand with a security tool. You should read the ransomware prevention tips written in our forum.

.MOLE02 File Virus – In-Depth Analysis

The .MOLE02 file virus is dubbed like that due to the fact that it encrypts files while placing the .MOLE02 extension to them. Malware researchers claim that the ransomware is a variant of the CryptoMix ransomware virus.

After you have downloaded the ransomware there will be some sort of an error message popping on your screen. The result is a UAC (User Account Control) window launching and asking you to give permission for the execution of a certain command.

Giving that permission will launch the ransomware with Administrative privileges, and your computer will be scanned so your files to get encrypted.

Your “Favorites” directory will be encrypted first, while the virus is trying to spread over the network you are currently connected to. This is how that “Favorites” directory will look like after encryption:

The following files will be created:

  • ntuser.dat.log1
  • ntuser.dat.log2
  • some other files with similar names

Also, the following processes will be stopped:

  • sc stop wscsvc
  • sc stop WinDefend
  • sc stop wuauserv
  • sc stop BITS
  • sc stop ERSvc
  • sc stop WerSvc

The ransom note will appear after the encryption process is finished. The note is written in English. Inside, you will see instructions with the demands for payment and how you might recover your files. The ransom note is inside the above-mentioned file called “_HELP_INSTRUCTION.txt”:

That ransom note reads the following:


All of your files are encrypted with RSA-2048 and AES-128 ciphers.
More information about the RSA and AES can be found here:

Decrypting of your files is only possible with the private key and decrypt program, which is on our secret server.

Following these steps:
1. Download and install Tor Browser: https://www.torproject.org/download/download-easy.html
2. After a successful installation, run the browser and wait for initialisation.
3. Type in the address bar: http://supportjy2xvvdmx.onion/
4. Follow the instructions on the site.
!!! Your DECRYPT-ID: 56b0c725-XXXX-XXX-XXXXXX-d2598feb4eeb !!!

Below you can see the payment page hosted on the TOR Network, just as a reference:

That page states the following:



Price of software and your private key is 1.0 bitcoins. With this product you can decrypt all your files.

If you are willing to pay for a software product, then:

Dear user, leave your DECRYPT-ID and e-mail. We will contact you within 24 hours and give further instructions. !!! You do not need to leave different electronic addresses, or the same address many times.

The ransom note of the .MOLE02 file virus should not be followed. You shouldn’t under any circumstances pay 1 Bitcoin nor contact the cybercriminals. Your files may not even be restored, and nobody could guarantee you that. Moreover, supporting criminals is not a good idea. The crooks may get motivated to do more criminal activities, like creating more ransomware viruses.

.MOLE02 File Virus – Encryption Process

.MOLE02 file virus has an interesting encryption process. The encryption algorithms which are used for the process are both RSA with 2048-bit ciphers and AES with 128-bit ciphers.

Every file that gets encrypted will receive the same extension appended to each one of them, and that is the .MOLE02 extension. For instance Work.doc will look like 8GDP5S87S7G4R8SF76SD7F8SD8FCPK3L.MOLE02 after encryption is done. Below you can see all file extensions that the .MOLE02 ransomware probably seeks to encrypt, if the list is unchanged from its previous variant:

→.doc, .xls, .pub, .odt, .ods, .odp, .odm, .odc, .odb, .wps, .xlk, .ppt, .mdb, .accdb, .pst, .dwg, .dxf, .dxg, .wpd, .rtf, .wb2, .mdf, .dbf, .psd, .pdd, .eps, .ai, .indd, .cdr, .jpg, .dng, .3fr, .arw, .srf, .sr2, .bay, .crw, .cr2, .dcr, .kdc, .erf, .mef, .mrw, .nef, .nrw, .orf, .raf, .raw, .rwl, .rw2, .r3d, .ptx, .pef, .srw, .x3f, .der, .cer, .crt, .pem, .pfx, .p12, .p7b, .p7c

The .MOLE02 file virus cryptovirus will delete the Shadow Volume Copies from the Windows operating system with issuing the command:

→vssadmin.exe Delete Shadows /All /Quiet

That also makes the encryption process more viable since it eliminates one of the ways for decrypting your data. Read on through and see what kind of ways you might try out to potentially recover some of your data.

Remove .MOLE02 File Virus and Restore Your Data

If your computer got infected with the .MOLE02 file virus, you should have a bit of experience in removing malware. You should get rid of this ransomware as quickly as possible before it can have the chance to spread further and infect other computer systems. You should remove the ransomware and follow the step-by-step instructions guide provided below.


Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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