The 1-844-307-1890 phone number is used in a new tech support scam. A Trojan horse virus is dropped which loads a screen locking you out of your PC. On that screen, it shows an error text titled “Your PC/Device needs to be repaired.” The error looks like a legitimate Blue Screen of Death (BSOD) message, but it is a fake one. You should carefully read the article and find out how you can fight the Trojan and unlock your screen.
|Type||Tech Support Scam|
|Short Description||The tech support scam is made in a way that tries to scare you into calling the phone number provided on the screen. It tries to make you believe that your PC has a critical issue.|
|Symptoms||An image that looks like a BSOD screen will lock you out of your desktop. A fake phone number is displayed in an attempt to make you call it.|
|Distribution Method||Freeware Installers, Suspicious Sites, Browser Redirects|
|Detection Tool|| See If Your System Has Been Affected by malware |
Malware Removal Tool
|User Experience||Join Our Forum to Discuss 1-844-307-1890.|
1-844-307-1890 Scam – Distribution Methods
The 1-844-307-1890 tech support scam loads from a Trojan horse. The Trojan itself can be dropped from various locations. One of the methods for distribution is via redirects from websites that host malicious content. The content can be in the form of advertisements or in-text links.
Another method for distribution for the scam that shows the 1-844-307-1890 phone number can use packers from third-party installations. Freeware and bundled applications mainly come wrapped in such packages. By default, more than one component might be selected for installation. If you want to prevent such installers of dropping an unwanted component you could do so by finding an Advanced or Custom settings menu. From there you should be able to deselect any undesirable content.
1-844-307-1890 Scam – Analysis
The 1-844-307-1890 phone number is used in a supposed error message starting with the phrase “Your PC/Device needs to be repaired”. This is a tech support scam that tries to make you call that number. The scam is being dubbed both after the phone number and the above-mentioned starting phrase.
Many users fall victim to such types of scams to this day. There might be websites that mirror the error message and try to lock your browsers. This one, however, is a Trojan horse virus, which will lock your desktop screen and will not let you remove it that simply.
You can preview the message from the picture shown down here:
The message begins with the line Your PC/Device needs to be repaired which is used in similar tech support scams. A portion of the message is actually from the legitimate BSOD crash screen, which a Windows computer can show. It pops up that screen when there is a critical problem related to the Operating System and fails to load it. But the fake message that is shown in the above picture locks your screen to help it become more believable.
The full message reads the following:
Your PC/Device needs to be repaired
The digital Signature for this File couldn’t be verified.
Error code: 0xc0000428
The problem seems to be caused by the following file: atikmdag.sys
If this is the first time you’ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to make sure any new hardware or software is properly installed. If this is a new installation,You’ll need to use recovery tools. If you don’t have any installation media [like a disc or USB device), contact your PC administrator or PC/Device manufacturer on these numbers. The automated phone system will ask for your installation ID (IID). Some charges may be applied by local operators for toll-free numbers in certain countries or regions.
1 2 3 4 5 6 7 8 9
8870 9976 5897 8543 5038 1954 9825 3608 7216
*** STOP: OxaOOOOOl (OXOOOOOOOOOOOOOOO5, OXOOOOOOOOOOOOOOOO, OXOOOOOOOOOOOOOOOO,OXOOOOOOOOOOOOOOOO)
*** atikmdag.sys – Address 0xfffff8800f2c97ce base at 0xfffff8800f2a2000
Press Enter to try again
Press F8 for Startup Settings
The cybercriminals behind the scam want you to make you believe that the only possible way to fix the supposed problem on your PC is to call the 1-844-307-1890 number. Nothing will work too if you try to tamper with the screen unless you try two things:
- Edit the %AppData%\st file by modifying the second line from “True” to “False”
- Visit Microsoft’s support topic that covers how to deal with some variations of the scam
Do NOT the 1-844-307-1890 phone number in any circumstances. The number is advertised as toll-free, but it is not. Even the shortest of calls may cost you a fortune. And if you do call the number, you will be asked lots of questions, so more time passes and the crooks to gain more money. Not to mention that they will try to extract personal data and financial details from you. This information can be later used for sale on the black market to the highest bidder. In case that becomes true, you might be facing big problems, including identity theft.
The fraudulent telephone number might be used in websites hosting a similar scam and be presented as a Microsoft number. Note that Microsoft has a support page, but no support line.
Remove 1-844-307-1890 Scam Completely
To remove the 1-844-307-1890 tech support scam manually from your PC, follow the step-by-step removal instructions given below. If the manual removal does not get rid of the scam and Trojan horse effectively, you should search for and remove any leftover items with an advanced anti-malware tool. Such software will keep your system safe in the future.
- Guide 1: How to Remove 1-844-307-1890 from Windows.
- Guide 2: Get rid of 1-844-307-1890 from Mac OS X.
- Guide 3: Remove 1-844-307-1890 from Google Chrome.
- Guide 4: Erase 1-844-307-1890 from Mozilla Firefox.
- Guide 5: Uninstall 1-844-307-1890 from Microsoft Edge.
- Guide 6: Remove 1-844-307-1890 from Safari.
- Guide 7: Eliminate 1-844-307-1890 from Internet Explorer.
How to Remove 1-844-307-1890 from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove 1-844-307-1890
Step 2: Uninstall 1-844-307-1890 and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it.
Step 3: Clean any registries, created by 1-844-307-1890 on your computer.
The usually targeted registries of Windows machines are the following:
You can access them by opening the Windows registry editor and deleting any values, created by 1-844-307-1890 there. This can happen by following the steps underneath:
Get rid of 1-844-307-1890 from Mac OS X.
Step 1: Uninstall 1-844-307-1890 and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove 1-844-307-1890 via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove malware from your Mac
When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Remove 1-844-307-1890 from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase 1-844-307-1890 from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall 1-844-307-1890 from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Remove 1-844-307-1890 from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the 1-844-307-1890 will be removed.
Eliminate 1-844-307-1890 from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.