“9939114(.)info” is another domain of a fake tech support website. It can appear if you have a browser extension or some other potentially unwanted program (PUP) installed on your PC. You may be constantly redirected to the domain and unable to get out of it or the browser as a whole. There are also pop-ups supporting the scam, claiming that your PC’s network is inaccessible because of serious errors and that you should call a “toll-free” phone number.
|Type||Tech Support Scam|
|Short Description||Tries to trick you into believing that your computer is infected with malware and your computer network connectivity is being blocked. Features a fraudulent phone number.|
|Symptoms||Background imitating a legitimate Microsoft Windows BSOD screen with pop-ups claiming that you must call a Toll-free phone number to resolve the issue.|
|Distribution Method||Freeware Installers, Suspicious Sites, Browser Redirects|
|Detection Tool||Download Malware Removal Tool, to See If Your System Has Been Affected by malware|
|User Experience||Join our forum to discuss about 9939114(.)info.|
9939114(.)info – How Did I Get It?
The PUP that supports the “9939114(.)info” domain usually gets into your PC via third-party installers, that may also add a browser extension. They can try to hide in freeware installations and bundled packages.
In such packages, additional applications for installation are not always disclosed in a proper manner, and people get tricked into installing potentially unwanted programs such as those related to “9939114(.)info”. Sometimes this may be avoided by finding the “Advanced” or “Custom” option in an installation setup to check what exactly you’re installing.
You might also get infected by clicking on different advertisements and banners containing malicious content.
9939114(.)info – More About It
“9939114(.)info” is a tech support scam. It features a fake phone number in it. It claims that your computer has multiple issues that need to be resolved, like:
→Suspicious Connection was trying to access your Logins, Banking Details.
→Windows Security Services and Firewall are disabled.
→Your TCP connection was blocked.
In order to be able to resolve them you have to contact the “nearest Windows Service Center or call help desk” by calling a “Toll-Free” phone number. Actually, this may be the most expensive call you ever make. It is definitely not free as advertised, and it will cost a lot of money per impulse. Also, keep in mind that all the error messages are false, as is the website itself.
That is not the only reason you should not in any circumstances call the fake support number – the scammers that run the website, may also try to get you to tell them personal details and financial information using different techniques. Then they can sell that data to the highest bidder or take advantage of it in another way. During our research, we discovered the most common phone numbers used by the website:
- 844. 372 7690 (TOLL-FREE)
- 855. 252 7744 (TOLL-FREE)
- 844. 669 4256 (TOLL-FREE)
- 844. 818 0440 (TOLL-FREE)
- 844. 452 4684 (TOLL-FREE)
What you are instructed by the popups is to not touch anything, because that can do damage to your computer and data. There is a fake Blue Screen of Death (BSOD) to aid to the lie as well. A true BSOD shows before the start of Windows and serves to inform that something prevents the OS from launching normally. Such a blue screen cannot appear in a browser, and the fraudulent one here is just a blue background with some custom text written in white color. But you may not be able to figure that out, because of constant messages that keep showing. This is done to try to scare you into rushing and calling the fake phone number.
Remove 9939114(.)info Completely
To remove “9939114(.)info” manually from your computer, be certain to follow the removal instructions provided below. In case the manual removal does not get rid of the browser redirects and PUPs completely, you should find and remove the leftovers with an advanced anti-malware program. Such a program will also take care of your system’s security and keep it safe from other threats.
First, close your browser from the Windows Task Manager by pressing WIN button and X together and choosing Task manager. After that, locate your browser right click it from the list and click on End Task. Then, follow this manual to remove it from your browser:
- Guide 1: How to Remove 9939114(.)info from Windows.
- Guide 2: Get rid of 9939114(.)info from Mac OS X.
- Guide 3: Remove 9939114(.)info from Google Chrome.
- Guide 4: Erase 9939114(.)info from Mozilla Firefox.
- Guide 5: Uninstall 9939114(.)info from Microsoft Edge.
- Guide 6: Remove 9939114(.)info from Safari.
- Guide 7: Eliminate 9939114(.)info from Internet Explorer.
How to Remove 9939114(.)info from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove 9939114(.)info
Step 2: Uninstall 9939114(.)info and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it.
Step 3: Clean any registries, created by 9939114(.)info on your computer.
The usually targeted registries of Windows machines are the following:
You can access them by opening the Windows registry editor and deleting any values, created by 9939114(.)info there. This can happen by following the steps underneath:
Get rid of 9939114(.)info from Mac OS X.
Step 1: Uninstall 9939114(.)info and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove 9939114(.)info via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove malware from your Mac
When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Remove 9939114(.)info from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase 9939114(.)info from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall 9939114(.)info from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Remove 9939114(.)info from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the 9939114(.)info will be removed.
Eliminate 9939114(.)info from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.