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Remove 9939114(.)info Completely from Your PC

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“9939114(.)info” is another domain of a fake tech support website. It can appear if you have a browser extension or some other potentially unwanted program (PUP) installed on your PC. You may be constantly redirected to the domain and unable to get out of it or the browser as a whole. There are also pop-ups supporting the scam, claiming that your PC’s network is inaccessible because of serious errors and that you should call a “toll-free” phone number.

Name9939114(.)info
TypeTech Support Scam
Short DescriptionTries to trick you into believing that your computer is infected with malware and your computer network connectivity is being blocked. Features a fraudulent phone number.
SymptomsBackground imitating a legitimate Microsoft Windows BSOD screen with pop-ups claiming that you must call a Toll-free phone number to resolve the issue.
Distribution MethodFreeware Installers, Suspicious Sites, Browser Redirects
Detection ToolDownload Malware Removal Tool, to See If Your System Has Been Affected by 9939114(.)info
User ExperienceJoin our forum to discuss about 9939114(.)info.

err2.9939114.info-fake-tech-support-bsod-scam-9939114-info-844-452-4684-8444524684

9939114(.)info – How Did I Get It?

The PUP that supports the “9939114(.)info” domain usually gets into your PC via third-party installers, that may also add a browser extension. They can try to hide in freeware installations and bundled packages.

In such packages, additional applications for installation are not always disclosed in a proper manner, and people get tricked into installing potentially unwanted programs such as those related to “9939114(.)info”. Sometimes this may be avoided by finding the “Advanced” or “Custom” option in an installation setup to check what exactly you’re installing.

You might also get infected by clicking on different advertisements and banners containing malicious content.

9939114(.)info – More About It

9939114(.)info” is a tech support scam. It features a fake phone number in it. It claims that your computer has multiple issues that need to be resolved, like:

→Suspicious Connection was trying to access your Logins, Banking Details.

→Windows Security Services and Firewall are disabled.

→Your TCP connection was blocked.

In order to be able to resolve them you have to contact the “nearest Windows Service Center or call help desk” by calling a “Toll-Free” phone number. Actually, this may be the most expensive call you ever make. It is definitely not free as advertised, and it will cost a lot of money per impulse. Also, keep in mind that all the error messages are false, as is the website itself.

That is not the only reason you should not in any circumstances call the fake support number – the scammers that run the website, may also try to get you to tell them personal details and financial information using different techniques. Then they can sell that data to the highest bidder or take advantage of it in another way. During our research, we discovered the most common phone numbers used by the website:

  • 844. 372 7690 (TOLL-FREE)
  • 855. 252 7744 (TOLL-FREE)
  • 844. 669 4256 (TOLL-FREE)
  • 844. 818 0440 (TOLL-FREE)
  • 844. 452 4684 (TOLL-FREE)

What you are instructed by the popups is to not touch anything, because that can do damage to your computer and data. There is a fake Blue Screen of Death (BSOD) to aid to the lie as well. A true BSOD shows before the start of Windows and serves to inform that something prevents the OS from launching normally. Such a blue screen cannot appear in a browser, and the fraudulent one here is just a blue background with some custom text written in white color. But you may not be able to figure that out, because of constant messages that keep showing. This is done to try to scare you into rushing and calling the fake phone number.

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9939114(.)info” may also collect information about you through the browser cookies and custom JavaScript files injected through the browser extension or a program installed on your computer, assisting the fake support site. Via the Flash plugin a .mp3 file is played with a woman’s voice trying to scare you more, as many similar tech support scams do.

Remove 9939114(.)info Completely

To remove “9939114(.)info” manually from your computer, be certain to follow the removal instructions provided below. In case the manual removal does not get rid of the browser redirects and PUPs completely, you should find and remove the leftovers with an advanced anti-malware program. Such a program will also take care of your system’s security and keep it safe from other threats.

First, close your browser from the Windows Task Manager by pressing WIN button and X together and choosing Task manager. After that, locate your browser right click it from the list and click on End Task. Then, follow this manual to remove it from your browser:

1. Restore the settings in your browser

1. Remove 9939114(.)info from your browser and restart it.

Remove a toolbar from Mozilla Firefox and reset itRemove a toolbar from Google Chrome and reset it. Remove an add-on from Internet Explorer and reset it. Remove an extension from Safari and reset it.

Step 1:Remove Firefox Add-ons

Start Mozilla Firefox Open the menu window

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Select the “Add-ons” icon from the menu

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Select 9939114(.)info and click “Remove

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After 9939114(.)info is removed, restart Mozilla Firefox by closing it from the red “X” in the top right corner and start it again.

Step 2: Reset Firefox

IMPORTANT: Before resetting Firefox make sure you back up all your saved passwords within the browser in case you forget them.

Right-click on Firefox on its icon in the taskbar and click New Private Window to enter private browsing.

Type about:support in your address bar.

Click on the ‘Refresh Firefox’ and accept any prompts from Firefox to save your old data before resetting.

Start Google Chrome and Open the drop menu

Step 1: Remoove Google Chrome Extensions

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  • Move the cursor over “Tools” and then from the extended menu choose “Extensions
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  • From the opened “Extensions” menu locate 9939114(.)info and click on the garbage bin icon on the right of it.
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  • After 9939114(.)info is removed, restart Google Chrome by closing it from the red “X” in the top right corner and start it again.
  • Step 2: Reset Google Chrome

    IMPORTANT: Before resetting Google Chrome make sure you back up all your saved passwords within the browser in case you forget them.

    Right-click on the Chrome taskbar icon and then choose ‘New Incognito Window’. This will start Chrome without any home pages.

    Type chrome://settings/resetProfileSettings and then click on the ‘Reset’ button.

    Step 1: Remove add-ons from Internet Explorer

    Start Internet Explorer:

  • Click “‘Tools’ to open the drop menu and select ‘Manage Add-ons’
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  • In the ‘Manage Add-ons’ window, make sure that in the first window ‘Add-on Types’, the drop menu ‘Show’ is on ‘All add-ons’
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    Select 9939114(.)info to remove, and then click ‘Disable’. A pop-up window will appear to inform you that you are about to disable the selected toolbar, and some additional toolbars might be disabled as well. Leave all the boxes checked, and click ‘Disable’.

    uninstall-fig12

    After 9939114(.)info has been removed, restart Internet Explorer by closing it from the red ‘X’ in the top right corner and start it again.

    Step 2: Reset Internet Explorer

    IMPORTANT: Before resetting Internet Explorer make sure you back up all your saved passwords within the browser in case you forget them.

    Right-click on Internet Explorer’s icon and choose Start In-Private Browsing.

    Click the gear leaver icon in the top right side of IE and choose Internet Options from the drop-down menu.

    Click on the Advanced Tab after which click the ‘Reset’ button. Wait a little for the ticks to complete and you should be fine.

    Step 1: Remove Safari extensions

    Start Safari

    Open the drop menu by clicking on the sprocket icon in the top right corner.
    uninstall-fig13

    From the drop menu select ‘Preferences’
    In the new window select ‘Extensions’
    Click once on 9939114(.)info
    Click ‘Uninstall’

    uninstall-fig14

    A pop-up window will appear asking for confirmation to uninstall 9939114(.)info. Select ‘Uninstall’ again, and the 9939114(.)info will be removed.

    Step 2: Reset Safari

    IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

    Start Safari and then click on the gear leaver icon.

    Click the Reset Safari button and you will reset the browser.

    2. Remove 9939114(.)info with SpyHunter Anti-Malware Tool

    2. Remove 9939114(.)info with SpyHunter Anti-Malware Tool

    1. Install SpyHunter to scan for and remove 9939114(.)info.3. Scan with SpyHunter to Detect and Remove 9939114(.)info.
    Step 1: Click here to go to SpyHunter’s download instruction page.
    Step 2: Guide yourself by the download instructions provided for each browser.
    Step 3: After you have installed SpyHunter, wait for it to automatically update.

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    Step1: After the update process has finished, click on the ‘Scan Computer Now’ button.
    pets-by-myway-ads-virus
    Step2: After SpyHunter has finished scanning your PC for any 9939114(.)info files, click on the ‘Fix Threats’ button to remove them automatically and permanently.
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    Step3: Once the intrusions on your PC have been removed, it is highly recommended to restart it.

    3. Remove 9939114(.)info with Malwarebytes Anti-Malware.

    3. Remove 9939114(.)info with Malwarebytes Anti-Malware

    1. Install Malwarebytes Anti-Malware to scan for and remove 9939114(.)info. 2. Scan your PC with MalwareBytes to remove all 9939114(.)info associated files automatically.
    Step 1: Download Malwarebytes by clicking here.
    Step 2: A pop-up window will appear. Click on the ‘Save File’ button. If it does not, click on the Download button and save it afterwards.
    pets-by-myway-ads-virus
    pets-by-myway-ads-virus
    Step 3: After you have downloaded the setup, simply open it.
    Step 4: The installer should appear. Click on the ‘Next’ button.
    pets-by-myway-ads-virus
    Step 5: Check the ‘I accept the agreement’ check circle if not checked if you accept it and click the ‘Next’ button once again.
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    Step 6: Review and click on ‘Next’ on the following 4 steps that will appear afterwards and after that click on the ‘Install’ button.
    pets-by-myway-ads-virus
    Step 7: After the installation process has completed click on the ‘Finish’ button and check the ‘Launch MalwareBytes AntiMalware’ check box.
    Step 1: Launch MalwareBytes if you havent launched it after install.
    Step 2: Wait for the software to update and then click on the blue ‘Scan Now’ button. If it doesnt start updating automatically, click on the blue ‘Update Now’ highlighted text.
    pets-by-myway-ads-virus

    Step 3: At this point, after clicking the ‘Scan Now’ button, the system should start scanning your PC. It may take a while but be patient – it is worth it.
    pets-by-myway-ads-virus
    Step 4: After the scan has been complete and all of the threats have been identified, click on the ‘Remove Selected’ button to detelete them permanently.
    pets-by-myway-ads-virus
    Step 5: Once the scan has completed, MalwareBytes will prompt you to restart your computer. It is recommended to save all your data you are working on before restarting.

    4. Remove 9939114(.)info with STOPZilla AntiMalware

    4. Remove 9939114(.)info with STOPZilla AntiMalware

    1. Install STOPZilla Anti Malware to scan for and remove 9939114(.)info. 2. Scan your PC with STOPZilla Anti Malware to remove all 9939114(.)info associated files completely.
    Step 1: Download STOPZilla by clicking here.
    Step 2: A pop-up window will appear. Click on the ‘Save File’ button. If it does not, click on the Download button and save it afterwards.
    pets-by-myway-ads-virus
    Step 3: After you have downloaded the setup, simply open it.
    Step 4: The installer should appear. Click on the ‘Next’ button.
    pets-by-myway-ads-virus
    Step 5: Check the ‘I accept the agreement’ check circle if not checked if you accept it and click the ‘Next’ button once again.
    pets-by-myway-ads-virus
    Step 6: Review and click on the ‘Install’ button.
    pets-by-myway-ads-virus
    Step 7: After the installation process has completed click on the ‘Finish’ button.
    Step 1: Launch STOPZilla if you havent launched it after install.
    Step 2: Wait for the software to automatically scan and then click on the ‘Repair Now’ button. If it does not scan automatically, click on the ‘Scan Now’ button.
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    Step 3: After the removal of all threats and associated objects, you should Restart your PC.

    NOTE! Substantial notification about the 9939114(.)info threat: Manual removal of 9939114(.)info requires interference with system files and registries. Thus, it can cause damage to your PC. Even if your computer skills are not at a professional level, don’t worry. You can do the removal yourself just in 5 minutes, using a malware removal tool.
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    Berta Bilbao

    Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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