Remove LockerGoga Ransomware (.locked Extension)

by Tsetso Mihailov | February 1, 2019 | 0 Comments .locked, file-encryption, LockerGoga, ransomware, Update March 2019, virus

This article will aid you to remove .locked Files virus. Follow the ransomware removal instructions provided at the end of the article.

LockerGoga Ransomware, also known as .locked Files Virus will encrypt your data and demands money as a ransom to get it restored. Files will receive the .locked extension as a secondary one, without any changes made to the original name of an encrypted file. The .locked Files Virus will leave ransomware instructions inside a text file. Keep on reading the article and see how you could try to potentially recover some of your locked files and data.

Threat Summary

Name	LockerGoga
Type	Ransomware, Cryptovirus
Short Description	The ransomware encrypts files by placing the *.locked* extension on your computer system and demands a ransom to be paid to allegedly recover them.
Symptoms	The ransomware will encrypt your files and leave a ransom note with payment instructions.
Distribution Method	Spam Emails, Email Attachments
Detection Tool	See If Your System Has Been Affected by LockerGoga Download Malware Removal Tool
User Experience	Join Our Forum to Discuss LockerGoga.
Data Recovery Tool	Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

LockerGoga Ransomware – Update March 2019

It appears that aluminium producer Norsk Hydro was hit by LockerGoga ransomware and most of its operations were postponed while the company restored their computer systems with the help of backups. You can read more about the

403 Forbidden

sensorstechforum.com

LockerGoga Ransomware Hits Norsk Hydro story and know that this is not the first business that has fallen victim to the LockerGoga cryptovirus.

Also, two more ransom notes are discovered to be pushed by this threat – you can see them right down here:

The text inside them remains more or less the same as the original variant of the virus, but the contact emails used this time around are:

DharmaBarrack@protonmail.com
wyattpettigrew8922555@mail.com
MayarChenot@protonmail.com
QicifomuEjijika@o2.pl

.locked Files Virus (LockerGoga) – Distribution Techniques

The .locked Files ransomware might distribute itself via different tactics. A payload dropper which initiates the malicious script for this ransomware is being spread around the World Wide Web, and researchers have gotten their hands on a malware sample. If that file lands on your computer system and you somehow execute it – your computer device will become infected. You can see the detections of such a file on the VirusTotal service right here:

Freeware which is found on the Web can be presented as helpful also be hiding the malicious script for the cryptovirus. Refrain from opening files right after you have downloaded them. You should first scan them with a security tool, while also checking their size and signatures for anything that seems out of the ordinary. You should read the tips for preventing ransomware located at the corresponding forum thread.

.locked Files Virus (LockerGoga) – Technical Data

.locked Files Virus is actually ransomware, so it encrypts your files and opens a ransom note, with instructions inside it, about the compromised computer machine. The extortionists want you to pay a ransom fee for the alleged restoration of your data.

.locked Files Virus might make entries in the Windows Registry to achieve persistence, and could launch or repress processes in a Windows environment. Such entries are typically designed in a way to start the virus automatically with each boot of the Windows Operating System.

After encryption the .locked Files virus creates a ransom note inside a text file. The note is named README-NOW.txt as you can see from the below screenshot:

The note reads the following:

Greetings!
There was a significant flaw in the security system of your company.
You should be thankful that the flaw was exploited by serious people and not some rookies.
They would have damaged all of your data by mistake or for fun.
Your files are encrypted with the strongest military algorithms RSA4096 and AES-256.
Without our special decoder it is impossible to restore the data.
Attempts to restore your data with third party software as Photorec, RannohDecryptor etc.
will lead to irreversible destruction of your data.
To confirm our honest intentions.
Send us 2-3 different random files and you will get them decrypted.
It can be from different computers on your network to be sure that our decoder decrypts everything.
Sample files we unlock for free (files should not be related to any kind of backups).
We exclusively have decryption software for your situation
DO NOT RESET OR SHUTDOWN – files may be damaged.
DO NOT RENAME the encrypted files.
DO NOT MOVE the encrypted files.
This may lead to the impossibility of recovery of the certain files.
To get information on the price of the decoder contact us at:
CottleAkela@protonmail.com;QyavauZehyco1994@o2.pl
The payment has to be made in Bitcoins.
The final price depends on how fast you contact us.
As soon as we receive the payment you will get the decryption tool and
instructions on how to improve your systems security

The following e-mail addresses are given for contacting the cybercriminals:

CottleAkela@protonmail.com
QyavauZehyco1994@o2.pl

Even if a note is shown, you should NOT under any circumstances pay any ransom sum. Your files may not get recovered, and nobody could give you a guarantee for that. Adding to that, giving money to cybercriminals will most likely motivate them to create more ransomware viruses or commit different criminal activities. That may even result to you getting your files encrypted all over again after payment.

.locked Files Virus (LockerGoga) – Encryption Process

The encryption process of the .locked Files ransomware rather simple – every file that gets encrypted will become simply unusable. Files will get the .locked extension after being locked. The extension is placed as a secondary one, without any changes made to the original name of an encrypted file.

A list with the known, targeted extensions of files which are sought to get encrypted is currently the following:

→.doc, .dot, .wbk, .docx, .dotx, .docb, .xlm, .xlsx, .xltx, .xlsb, .xlw, .ppt, .pot, .pps, .pptx, .potx, .ppsx, .sldx, and .pdf

Other files which are probably encrypted as well could be from the following categories:

Audio files
Video files
Document files
Image files
Backup files
Banking credentials, etc

The .locked Files cryptovirus could be set to erase all the Shadow Volume Copies from the Windows operating system with the help of the following command:

→vssadmin.exe delete shadows /all /Quiet

In case the above-stated command is executed that will make the effects of the encryption process more efficient. That is due to the fact that the command eliminates one of the prominent ways to restore your data. If a computer device was infected with this ransomware and your files are locked, read on through to find out how you could potentially restore some files back to their normal state.

Remove .locked Files Virus (LockerGoga)

If your computer system got infected with the .locked Files ransomware virus, you should have a bit of experience in removing malware. You should get rid of this ransomware as quickly as possible before it can have the chance to spread further and infect other computers. You should remove the ransomware and follow the step-by-step instructions guide provided below.

Tsetso Mihailov

Tsetso Mihailov is a tech-geek and loves everything that is tech-related, while observing the latest news surrounding technologies. He has worked in IT before, as a system administrator and a computer repair technician. Dealing with malware since his teens, he is determined to spread word about the latest threats revolving around computer security.

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LockerGoga may remain persistent on your system and may re-infect it. We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter’s malware removal tool. More about SpyHunter 5 and steps to uninstall. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria.

Preparation before removing LockerGoga.

Before starting the actual removal process, we recommend that you do the following preparation steps.

Make sure you have these instructions always open and in front of your eyes.
Do a backup of all of your files, even if they could be damaged. You should back up your data with a cloud backup solution and insure your files against any type of loss, even from the most severe threats.
Be patient as this could take a while.

Step 1: Boot Your PC In Safe Mode to isolate and remove LockerGoga

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter’s malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R

2. The “Run” Window will appear. In it, type “msconfig” and click OK.

3. Go to the “Boot” tab. There select “Safe Boot”, tick “Network” and then click “Apply” and “OK”.

Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on “Restart” to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Clean any registries, created by LockerGoga on your computer.

The usually targeted registries of Windows machines are the following:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by LockerGoga there. This can happen by following the steps underneath:

1. Open the Run Window again, type “regedit” and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click “Modify” to see which file it is set to run. If this is the virus file location, remove the value.

Step 3: Find files created by LockerGoga

For Windows 8, 8.1 and 10.

For Windows XP, Vista, and 7.

For Newer Windows Operating Systems

1: On your keyboard press  + R and write explorer.exe in the Run text box and then click on the Ok button.

2: Click on your PC from the quick access bar. This is usually an icon with a monitor and its name is either “My Computer”, “My PC” or “This PC” or whatever you have named it.

3: Navigate to the search box in the top-right of your PC’s screen and type “fileextension:” and after which type the file extension. If you are looking for malicious executables, an example may be “fileextension:exe”. After doing that, leave a space and type the file name you believe the malware has created. Here is how it may appear if your file has been found:

N.B. We recommend to wait for the green loading bar in the navination box to fill up in case the PC is looking for the file and hasn’t found it yet.

For Older Windows Operating Systems

In older Windows OS’s the conventional approach should be the effective one:

1: Click on the Start Menu icon (usually on your bottom-left) and then choose the Search preference.

2: After the search window appears, choose More Advanced Options from the search assistant box. Another way is by clicking on All Files and Folders.

3: After that type the name of the file you are looking for and click on the Search button. This might take some time after which results will appear. If you have found the malicious file, you may copy or open its location by right-clicking on it.

Now you should be able to discover any file on Windows as long as it is on your hard drive and is not concealed via special software.

IMPORTANT!
Before starting “Step 4”, please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for LockerGoga with SpyHunter Anti-Malware Tool

1. Click on the “Download” button to proceed to SpyHunter’s download page.

Download

Malware Removal Tool

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.

3. After the update process has finished, click on the ‘Malware/PC Scan’ tab. A new window will appear. Click on ‘Start Scan’.

4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the ‘Next’ button.

If any threats have been removed, it is highly recommended to restart your PC.

Step 5 (Optional): Try to Restore Files Encrypted by LockerGoga.

Ransomware infections and LockerGoga aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Stellar Data Recovery Technician Version

If the above link does not work for you and your region, try the ones below, that lead to the same product:

Stellar Data Recovery Technician Version (Secondary link)

and

Stellar Data Recovery Technician Version (with Registration)

2. On the download page, click on the “Download” button:

3. Click on “Save File” button:

4. Accept all agreements and click “Next”:

5. After all the “Next” steps, click on “Install” and then wait for the installation to complete:

6. Run the software. Click on the location to scan for missing or deleted files and click on “Scan”:

7. Wait for the scan to complete, it may take some time. Be advised that this scan is not 100% guaranteed to recover all files, but it does have some chance to get your data back:

For more “how-to” file recovery methods and steps, you can visit our instructive article on “How to Restore Files Encrypted by Ransomware (Without Decrypter)“.

Tsetso Mihailov

Follow Me:

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REMOVE IT NOW (PC)

with Spy Hunter

Preparation before removing LockerGoga.

Before starting the actual removal process, we recommend that you do the following preparation steps.

Make sure you have these instructions always open and in front of your eyes.
Do a backup of all of your files, even if they could be damaged. You should back up your data with a cloud backup solution and insure your files against any type of loss, even from the most severe threats.
Be patient as this could take a while.

Step 1: Boot Your PC In Safe Mode to isolate and remove LockerGoga

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your PC with SpyHunter

1. Hold Windows key() + R

2. The “Run” Window will appear. In it, type “msconfig” and click OK.

3. Go to the “Boot” tab. There select “Safe Boot” and then click “Apply” and “OK”.

Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on “Restart” to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Clean any registries, created by LockerGoga on your computer.

The usually targeted registries of Windows machines are the following:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by LockerGoga there. This can happen by following the steps underneath:

1. Open the Run Window again, type “regedit” and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click “Modify” to see which file it is set to run. If this is the virus file location, remove the value.

Step 3: Find files created by LockerGoga

For Windows 8, 8.1 and 10.

For Windows XP, Vista, and 7.

For Newer Windows Operating Systems

1: On your keyboard press  + R and write explorer.exe in the Run text box and then click on the Ok button.

N.B. We recommend to wait for the green loading bar in the navination box to fill up in case the PC is looking for the file and hasn’t found it yet.

For Older Windows Operating Systems

In older Windows OS’s the conventional approach should be the effective one:

1: Click on the Start Menu icon (usually on your bottom-left) and then choose the Search preference.

2: After the search window appears, choose More Advanced Options from the search assistant box. Another way is by clicking on All Files and Folders.

Now you should be able to discover any file on Windows as long as it is on your hard drive and is not concealed via special software.

Step 4: Scan for LockerGoga with SpyHunter Anti-Malware Tool

1. Click on the “Download” button to proceed to SpyHunter’s download page.

Download

Malware Removal Tool

2. After you have installed SpyHunter, wait for it to update automatically.

3. After the update process has finished, click on the ‘Malware/PC Scan’ tab. A new window will appear. Click on ‘Start Scan’.

If any threats have been removed, it is highly recommended to restart your PC.

Tsetso Mihailov

Follow Me:

OFFER

REMOVE IT NOW (PC)

with Spy Hunter

Preparation before removing LockerGoga.

Before starting the actual removal process, we recommend that you do the following preparation steps.

Make sure you have these instructions always open and in front of your eyes.
Be patient as this could take a while.

Step 1: Uninstall LockerGoga and related software from Windows

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your PC with SpyHunter

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and “R” on your keyboard. A Pop-up window will appear.

2. In the field type in “appwiz.cpl” and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press “Uninstall”

Follow the instructions above and you will successfully uninstall most programs.

Step 2: Clean your Browsers from LockerGoga.

Remove an extension from Mozilla Firefox

Remove an extension from Google Chrome

Remove an extension from Internet Explorer

Remove an extension from Microsoft Edge

1. Start Mozilla Firefox. Open the menu window

2. Select the “Add-ons” icon from the menu.

3. Select the unwanted extension and click “Remove“

4. After the extension is removed, restart Mozilla Firefox by closing it from the red “X” button at the top right corner and start it again.

1. Start Google Chrome and open the drop menu

2. Move the cursor over “Tools” and then from the extended menu choose “Extensions“

3. From the opened “Extensions” menu locate the unwanted extension and click on its “Remove” button.

4. After the extension is removed, restart Google Chrome by closing it from the red “X” button at the top right corner and start it again.

1. Start Internet Explorer:
2. Click on the gear icon labeled ‘Tools’ to open the drop menu and select ‘Manage Add-ons’

3. In the ‘Manage Add-ons’ window.

4. Select the extension you want to remove and then click ‘Disable’. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click ‘Disable’.

5. After the unwanted extension has been removed, restart Internet Explorer by closing it from the red ‘X’ button located at the top right corner and start it again.

1. Start Edge

2. Open the drop menu by clicking on the icon at the top right corner.

3. From the drop menu select “Extensions”.

4. Choose the suspected malicious extension you want to remove and then click on the gear icon.

5. Remove the malicious extension by scrolling down and then clicking on Uninstall.

Step 3: Clean any registries, created by LockerGoga on your computer.

The usually targeted registries of Windows machines are the following:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by LockerGoga there. This can happen by following the steps underneath:

1. Open the Run Window again, type “regedit” and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click “Modify” to see which file it is set to run. If this is the virus file location, remove the value.

Step 4: Scan for LockerGoga with SpyHunter Anti-Malware Tool

1. Click on the “Download” button to proceed to SpyHunter’s download page.

Download

Malware Removal Tool

2. After you have installed SpyHunter, wait for it to update automatically.

3. After the update process has finished, click on the ‘Malware/PC Scan’ tab. A new window will appear. Click on ‘Start Scan’.

If any threats have been removed, it is highly recommended to restart your PC.

Tsetso Mihailov

Follow Me:

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REMOVE IT NOW (MAC)

with Combo Cleaner

LockerGoga may remain persistent on your system and may re-infect it. We recommend you to download Combo Cleaner and run free scan to remove all virus files on your Mac. This saves you hours of time and effort compared to doing the removal yourself.

Combo Cleaner’s scanner is free but the paid version is needed to remove the malware threats. Read Combo Cleaner’s EULA and Privacy Policy

Preparation Phase:

Before starting to follow the steps below, be advised that you should first do the following preparations:

Backup your files in case the worst happens.
Make sure to have a device with these instructions on standy.
Arm yourself with patience.

Step 1: Uninstall LockerGoga and remove related files and objects

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your Mac with Combo Cleaner

Keep in mind, that Combo Cleaner needs to purchased to remove the malware threats. Click on the corresponding links to check Combo Cleaner’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to LockerGoga:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the “Go” button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to LockerGoga. If you find it, right-click on the app and select “Move to Trash”.

6. Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to LockerGoga. Check the app you want to stop from running automatically and then select on the Minus (“–“) icon to hide it.

7. Remove any left-over files that might be related to this threat manually by following the sub-steps below:

Go to Finder.
In the search bar type the name of the app that you want to remove.
Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove LockerGoga via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1. Click on “Go” and Then “Go to Folder” as shown underneath:

2. Type in “/Library/LauchAgents/” and click Ok:

3. Delete all of the virus files that have similar or the same name as LockerGoga. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Step 2: Remove LockerGoga – related extensions from Safari / Chrome / Firefox

Remove an extension from Safari and reset it.

Remove a toolbar from Google Chrome

Remove a toolbar from Mozilla Firefox

1. Start Safari

2. After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.

3. From the menu, click on “Preferences“

4. After that, select the ‘Extensions’ Tab

5. Click once on the extension you want to remove.

6. Click ‘Uninstall’

A pop-up window will appear asking for confirmation to uninstall the extension. Select ‘Uninstall’ again, and the LockerGoga will be removed.

How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.

1. Start Google Chrome and open the drop menu

2. Move the cursor over “Tools” and then from the extended menu choose “Extensions“

3. From the opened “Extensions” menu locate the add-on and click on the garbage bin icon on the right of it.

4. After the extension is removed, restart Google Chrome by closing it from the red “X” in the top right corner and start it again.

1. Start Mozilla Firefox. Open the menu window

2. Select the “Add-ons” icon from the menu.

3. Select the Extension and click “Remove“

4. After the extension is removed, restart Mozilla Firefox by closing it from the red “X” in the top right corner and start it again.

Step 3: Scan for and remove LockerGoga files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as LockerGoga, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.

Download

Combo Cleaner