THREAT REMOVAL

Remove LockLock Virus and Restore .locklock Files

stf-locklock-ransomware-lock-crypto-virus-eda2-ransom-note

LockLock appears to be another ransomware cryptovirus that is based on the open-source EDA2 project. The virus encrypts a victim’s files and puts up a ransom note with contact details. When encryption is complete, the ransomware places the extension .locklock to them. If you have been infected by the virus and want to try to restore your files, you should read the article carefully.

Threat Summary

NameLockLock
TypeRansomware, Crypto-Virus
Short DescriptionThe ransomware will encrypt your files AES-256 algoritm for the encryption process. It wants you to buy a decryption password from its creator.
SymptomsThe ransomware will lock all files with the .locklock extension appended to them and display a ransom note with instructions on your desktop.
Distribution MethodSpam Emails, Email Attachments, Executable Files
Detection Tool See If Your System Has Been Affected by malware

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Malware Removal Tool

User ExperienceJoin Our Forum to Discuss LockLock.

LockLock Virus – Infection Spread

The LockLock virus is possible to spread with various methods. Malware researchers report that most infections are on Chinese users. Spam email campaigns are probably the most common tactic for spreading this infection. A spam email consists of a brief description which tries to convince the user that is of great importance and the full information is on a file attached to the letter. Such files may seem harmless, but if opened, they can release the payload of the cryptovirus and infect your computer machine.

Social media services or file-sharing networks two other ways which the LockLock ransomware utilize. A file which has a malicious script in it can be placed on these networks and be advertised as a useful application. If such a file is opened, its payload will be released, rendering your system compromised. Preventing that from happening is to avoid any suspicious email letters, links, or files. Before opening a file, check its signatures first, then its size and afterward, scan it with security software. You can read more ransomware prevention tips from our forum.

LockLock Virus – Technical Analysis

The LockLock virus is a ransomware which is based on the EDA2 open-source project. The project was created for educational purposes by some researcher, but it is being used in lots of real-life attacks to this very day.

The LockLock ransomware might create an entry in the Windows Registry such as:

HKCU\Software\Microsoft\Windows\CurrentVersion\Run

This entry allows LockLock to auto-start with each boot of the Windows Operating System.

When the encryption of all of your data is complete, the file READ_ME.TXT will be created. The file contains some contact details of the cyber-criminals behind the virus.

Below you can see the ransom note of the LockLock ransomware:

stf-locklock-ransomware-lock-crypto-virus-eda2-ransom-note

The above image will be set as your desktop background. The text in it reads:

HELLO!
YOUR COMPUTER HAS BEEN HACKED!
All files in your computer has been encrypted by RSA key
You can not OPEN and READ content in file

HOW TO RESTORE ALL FILES?
YES. I can help you and ONLY me can do it!
To UNLOCK your files you must:
1. Download tool “Decrypter LockLock virus”
2. Visit http://locklock.net and read information.
3. Enter Your Computer ID: (Open “READ_ME.TXT” on Desktop)
4. Run tools and enter Your Key then Click “Decrypt” button.
DONE. ALL FILE RESTORED!
—————-
If you can not access website above, you can contact me:
– Email: locklockrs@aol.com
– Skype Chat: locklockrs

The LockLock virus does not push its victims to pay the ransom on any given time limit, nor does it set a price for paying the ransom. Both the ransom note and READ_ME.TXT point to two ways for contacting the cyber criminals, if the site does not work:

  • Email: locklockrs@aol.com
  • Skype Chat: locklockrs

The site given in the ransom note does not work indeed. The Apache server seems to be down, as you can see that from the image right here:

stf-locklock-ransomware-lock-crypto-virus-eda2-apache-server-down

Do NOT contact these cyber crooks in any circumstance. There is nothing that can guarantee that you will get your files unlocked by contacting ransomware creators. Any financial support will just raise funds for more criminal activity.

The LockLock ransomware is known to encrypt files that are deemed most important for users. The list with encrypted file extensions may be incomplete, but here these extensions are surely to be encryted:

→.doc, .docx, .docm, .txt, .odt, .psd, .pdf, .xls, .xlsm, .xlsx, .jpg, .jpeg, .png, .bmp, .tiff, .html, .ppt, .pptx

All encrypted files will end up with the same extension, which is .locklock. The ransomware uses the AES-256 algorithm for its encryption. That is the same encryption method used for most EDA2 ransomware viruses.

You can see the detections of this virus on the VirusTotal website:

stf-locklock-ransomware-lock-crypto-virus-eda2-sample-detections-virus-total

The LockLock ransomware probably erases the Shadow Volume Copies from the Windows Operating System. Read below to learn how to remove this threat and how you can try to restore your files.

Remove LockLock Virus and Restore .locklock Files

If your computer got infected with the LockLock ransomware virus, you should have some experience in removing malware. You should get rid of this ransomware as fast as possible before it can have the chance of spreading further and infect more PCs. You should remove the ransomware and follow the step-by-step instructions guide given below. To see ways that you can try to recover your data, see the step titled 3. Restore files encrypted by LockLock.

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Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


OFFER

REMOVE IT NOW (PC)
with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy


Windows Mac OS X

How to Remove LockLock from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove LockLock

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall LockLock and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by LockLock on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by LockLock there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for LockLock with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.

Step 5 (Optional): Try to Restore Files Encrypted by LockLock.

Ransomware infections and LockLock aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


Windows Mac OS X

Get rid of LockLock from Mac OS X.


Step 1: Uninstall LockLock and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to LockLock:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to LockLock. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to LockLock. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove LockLock via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as LockLock. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Click the button below below to download SpyHunter for Mac and scan for LockLock:


Download

SpyHunter for Mac



Step 3 (Optional): Try to Restore Files Encrypted by LockLock.

Ransomware infections and LockLock aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


LockLock FAQ

What is LockLock ransomware and how does it work?

LockLock is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does LockLock ransomware infect my computer?

Via several ways.LockLock Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of LockLock is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open .LockLock files?

You can't. At this point the .LockLock files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your .LockLock files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by LockLock ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore ".LockLock" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .LockLock files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of LockLock ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate LockLock ransomware and then remove it without causing any additional harm to your important .LockLock files.

Also, keep in mind that viruses like LockLock ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

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