Home > Ransomware > .CRAB Files Virus – How to Remove GandCrab v2 and Restore Data

.CRAB Files Virus – How to Remove GandCrab v2 and Restore Data

This article has been created to help you by explaining what is the GandCrab v2 ransomware and how to restore .CRAB files encrypted by it without having to pay $500 ransom to cyber-crooks.

A new version of the notorious GandCrab ransomware infection has been detected by malware researchers. The ransomware, dubbed v2 uses the .CRAB file extension which it adds as a suffix to the encrypted files and in addition to this, the ransomware drops a ransom note, named CRAB-DECRYPT.txt in which it demands a ransom payment in the form of the DASH cryptocurrency. This has been reported to be the first case of the DASH cryptocurrency being used by the cyber-criminals and it is only present with the GandCrab ransomware variants at the time of writing this. If your computer has been infected by this ransomware infection, recommendations are to focus on reading the following article and removing the GandCrab ransomware infection plus trying to restore the files encrypted with the .CRAB file extension without having to pay the ransom.

Threat Summary

Name .CRAB Files Virus
Type Ransomware, Cryptovirus
Short Description A variant of the GandCrab ransomware family, which encrypts the files on the infected computers by it and asks victims to pay $500 in the cryptocurrency DASH as a ransom.
Symptoms The files on the infected computer can no longer be opened and have the .CRAB file suffix added to them. In addition to this, the ransomware drops a ransom note, file named CRAB-DECRYPT.txt.
Distribution Method Spam Emails, Email Attachments
Detection Tool See If Your System Has Been Affected by malware


Malware Removal Tool

User Experience Join Our Forum to Discuss .CRAB Files Virus.
Data Recovery Tool Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

.CRAB Ransomware – Update November 2018

November 2018 brings news surrounding .CRAB Ransomware. It appears that the copycat [wplinkpreview url=”https://sensorstechforum.com/crab-files-virus-scarab-remove-restore-files/”] .crab Files Virus (Scarab) continues to plague users and even has a new variant which the newly generated extension is .[crab7765@gmx.de].crab and the contact email used is the same as in that extension. Watch out as this is still one of the most widespread ransomware threats worldwide and keeps infecting new users’ computers.

GandCrab Ransomware – Update July 2018 (New Version – GANDCRAB V4 Released)

The creators of GandCrab are staying busy even during the summer holidays. They have released and started infecting computers with a new version of the GandCrab ransomware virus, dubbed version 4. More information about it can be found in the related story underneath:

Related: GANDCRAB V4 Ransomware – Remove and Restore .KRAB Encrypted Files

.CRAB Ransomware – Update June 2018 (New Version 3 Released)

A new version of the GandCrab ransomware virus has been detected in the wild, going by the name GANDCRAB V3. You can learn more about it from the following research, removal and file recovery article:

Related: Remove GandCrab 3 Virus — Restore .CRAB Files

Recent information about the .CRAB 2.0 ransomware has come to our attention. The malware researcher, known as Brad from Malware-Traffic-Analysis has detected newer and newer e-mails to be used to spread the infection file of the latest GandCrab ransomware virus. This time, the cyber-criminals were detected to use a JavaScript file, posing as an actual PDF type of file. The file, is contained in a 7z archive and was reported by Brad on his block malware-traffic-analysis.net, to be spread via the following e-mail addresses:

E-mails spreading GandCrab 2.0:


The ransomware infection e-mails were also reported by Brad to contain the following topics (Subjects):

Document #{number}
Invoice #{number}
Order #{number}
Payment #{number}
Payment Invoice #{number}
Payment Invoice #{number}
Ticket #{number}
Your Document #{number}
Your Order #{number}
Your Ticket #{number}

The e-mails are reported to contain files which are 7zip archives (.7z) and have name, like the following:

→ DOC249127923-PDF.7z

When the victims opens and extracts the file, it has the absolutely same name, however is a .js (JavaScript) type of file. This is the file which actually infects your computer. Even extracting this file from the 7z archive may risk the health of your files:

→ DOC249127923-PDF.js

If you have an e-mail service which contains a blacklist function, it is important that you add those e-mails to your blacklist and if you see such e-mails, beginning with a name, a number and then something like “@12412312.com”, do not even open them. If you want to check whether or not they are malicious you can just go ahead and forward them to free services, like Zipezip which will perform a check for you without you having to open the e-mails.

.CRAB Files Virus – How Does It Infect

In order to infect the maximum amount of victims, the .CRAB files virus aims to spread it’s malicious infection file via a variety of methods, the main of which is via e-mail spam messages, carefully disguised as legitimate e-mails. The main strategy of the cyber-crooks is to convince the victim to open an attachment or click on a malicious web link which triggers the infection automatically.

Such e-mails often pretend to come from big companies from the likes of DHL, eBay and others and the e-mails often pretend that the attachment is an Invoice or an Order receipt which may not even exist. When the user clicks on it, he or she immediately falls victim to this ransomware infection. The main method of infecting victims which was detected so far by researcher Marcelo Rivero has been reported to be an e-mail carrying a malicious PDF file, which when opened leads to a Microsoft Word Document. The document in it’s turn leads to a file-less infection, via malicious macros after the victim has clicked on the “Enable Content” button to enable reading on the document. The infection activities are conducted in the following manner:

In addition to via e-mail, the .CRAB ransomware virus may also infect victims via other methods, like upload it’s malicious file online and mask it so that it appears to be a legitimate file you may be deceived into downloading. Such seemingly legitimate types of files seem to most often be:

  • Fake setups of software.
  • Fake key generators.
  • Patches, cracks or other software license activators.

.CRAB Ransomware – Analysis

.CRAB Ransomware is the type of ransomware infection which encrypts files. The malware slithers it’s malicious files after infecting your computer and they may reside in the following Windows directories:

  • %AppData%
  • %Local%
  • %Roaming%
  • %LocalLow%
  • %Temp%

After .CRAB Ransomware has infected your computer, the malware begins it’s malicious activity on it, starting with modifying the Windows Registry Editor of your computer. The GandCrab v2 may modify the following Windows registry sub-keys, by adding entries in them which may contain values to run automatically on system boot:

→ HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

In addition to this, the .CRAB files virus may also delete the shadow volume copies of the infected computer by executing the following commands as an administrator in Windows Command Prompt:

→ process call create “cmd.exe /c vssadmin.exe delete shadows /all /quiet & bcdedit.exe /set {default} recoveryenabled no & bcdedit.exe /set {default} bootstatuspolicy ignoreallfailures”

After doing so, the ransomware virus may also drop it’s ransom note, which leads victims to the TOR website of the virus, demanding $500 in the DASH cryptocurrency. The web page gives a deadline to complete and appears like the following:

In addition to this, there has been another version of the malware which was reported to lead to a payment web page which demands the sum of $1000 as a ransom. It appears to look like the following:

.CRAB Ransomware – Encryption

For the encryption process, .CRAB files virus uses various different types of techniques, including the utilization of advanced encryption modes in order to render the files on the victim’s computer no longer able to be opened. In addition to this, the .CRAB files virus is also the type of infection that scans for the file types of files which are often used, like:

  • Documents.
  • Audio Files.
  • Videos.
  • Pictures.
  • Archives.

After encryption the files assume the .CRAB file extension and they start to appear like the following:

GandCrab V2.1 (2.3.1) Released

Security reports indicate that an unknown computer hacker or criminal collective has devised a newer version of the ransomware called GandCrab V2.1 with internal release number 2.3.1. It encrypts the target data with the .crab extension as well however it does feature a slightly different delivery mechanics and ransomware operations.

The malvertising campaigns utilize the RIG exploit Kit and some of the strains are known for attempting to exploit the Adobe Flash Player exploit tracked in the CVE-2018-4878 advisory. Its description reads the following:

A use-after-free vulnerability was discovered in Adobe Flash Player before This vulnerability occurs due to a dangling pointer in the Primetime SDK related to media player handling of listener objects. A successful attack can lead to arbitrary code execution. This was exploited in the wild in January and February 2018.

The vulnerability is rated as critical and successful exploitation of it can result in the complete take over of the affected system. The attacks associated with this vulnerability have been found to target primarily Windows users in January and February 2018.

The captured samples associated with it indicate that the it is delivered mainly using email messages. A typical social engineering scenario is used with malware attachment. One of the captured files reads the following:

Dear Customer,

to read your document please open the attachment and reply as soon as possible.

Kind regards,
DDJ Customer Support

An attached file in a ZIP archive is delivered. When it is opened up by the victims it will reveal a rich text document. If it is opened it will be displayed in the “Protected View” mode which informs the users that they need to run the built-in macros (scripts) in order to view the file’s contents. If this is done a PowerShell script will be launched that triggers the actual GandCrab 2.1 infection.

The infection follows the usual malware operations with some code changes that make it a distinct version with specific signatures.

Once the ransomware component has completed execution all target data will be renamed with the .CRAB extension. The ransomware note itself will be updated (crafted in a CRAB-DECRYPT.txt file) to read the following message:

— “GANDCRAB V2.1 “—

All your files documents, photos, databases and other important files are encrypted and have the extension: .CRAB
The only method of recovering files is to purchase a private key. It is on our server and only we can recover your files.

The server with your key is in a closed network TOR. You can get there by the following ways:
0. Download Tor browser – https://www.torproject.org/
1. Install Tor browser
2. Open Tor browser
3. Open link in TOR browser: https://gandcrab2pie73et.onion/95???????????
4. Follow the instructions on this page

If Tor/Tor browser is locked in your country or you can not install it, open one of the following links in your regular browser:

0. https://gandcrab2pie73et.onion.rip/95?????????????
1. https://gandcrab2pie73et.onion.plus/95?????????????
2. https://gandcrab2pie73et.onion.to/95?????????????

ATTENTION! Use regular browser only to contact us. Buy decryptor only through TOR browser link or Jabber Bot!

On our page you will see instructions on payment and get the opportunity to decrypt 1 file for free.

The alternative way to contact us to use Habber messanger. Read how to:
0. Download Psi-Plus Jabber Client: https://psi-im.org/download/
1. Register new account: https://sj.ms/register.php
0) Enter “username”: 95???????????
1) Enter “password”: your password
2. Add new account in Psi
3. Add and write Jabber ID: ransomware@sj.ms any message
4. Follow instruction bot

It is a bot! It’s fully automated artificial system without human control!
To contact us use TOR links. We can provide you all required proofs of decryption availability anytime. We are open to conversations.
You can read instructions how to install and use jabber here https://www.sfu.ca/jabber/Psi_Jabber_PC.pdf

Do not try to modify files or use your own private key – this will result in the loss of your data forever!

Once the victims visit the respective ransom note site they will see a template-based engine that presents the victims will the ability to download a test decryptor. This is an often used scenario that attempts to win the users trust.

At the moment the ransom sum is $800, the criminals use the well-known strategy of imposing a time limit. If the ransom fee is not paid by then the amount is doubled. The requested money is demanded in the Bitcoin or DASH digital currency.

Alternative Ransom Page Detected

On April 19 security researchers discovered a new strain of GandCrab that follows the same behavior patterns with a changed ransom site. It is possible that this is devised by a different criminal group or is an intermediate release before a new major version of the ransomware attacks.

It is customized using a template engine that is similar to the previous versions. It reads the following message:

Payment amount 724.63768116 DSH ($300,000.00)

1. Buy cryptocurrency DASH. Here you can find services where you can do it.
2. Send 724.63768116 DSH to the address:

Please be careful and check the address visually after copy-pasting (because there is a probability of a malware on your PC that monitors and changes the address in your clipboard)

If you don’t use TOR browser:
Send a verification payment for a small amount, and then, make sure that the coins are coming, then send the rest of the amount.
We won’t take any responsibility if your funds don’t reach us
3. After payment, you will see your transactions below
The transaction will be confirmed after it receives 3 confirmations (usually it takes about 10 minutes)

This new release adds the option to use “Promotion codes” that place a discount on the ransom fee. This is probably going to be used in new upcoming social engineering tricks.

Remove GandCrab v2 Ransomware and Restore .CRAB Files

In order to remove this ransomware infection completely from your computer system, recommendations are to focus on following the removal instructions below. They are carefully separated on manual and automatic removal manuals in order to best help you based on your experience in malware removal. If you lack such experience, security experts strongly advise to download an advanced anti-malware software, which aims to help you by automatically scanning and removing all malicious objects, related to GandCrab v2 from your computer.

In order to restore files, encrypted by the GandCrab v2 Ransomware, you can try and use the alternative file recovery methods in step “2. Restore files encrypted by .CRAB Files Virus” below. They may not be 100% effective to recover all of your encrypted files but may help you in recovering most of your encoded files.

Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy

About the .CRAB Files Virus Research

The content we publish on SensorsTechForum.com, this .CRAB Files Virus how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific malware and restore your encrypted files.

How did we conduct the research on this ransomware?

Our research is based on an independent investigation. We are in contact with independent security researchers, and as such, we receive daily updates on the latest malware and ransomware definitions.

Furthermore, the research behind the .CRAB Files Virus ransomware threat is backed with VirusTotal and the NoMoreRansom project.

To better understand the ransomware threat, please refer to the following articles which provide knowledgeable details.


1. How to Recognize Spam Emails with Ransomware
2. How Does Ransomware Encryption Work?
3. How to Decrypt Ransomware Files
4. Ransomware Getting Greedier and Bigger, Attacks Increase by 40%
5. 1 in 5 Americans Victim of Ransomware

Windows Mac OS X

How to Remove .CRAB Files Virus from Windows.

Step 1: Boot Your PC In Safe Mode to isolate and remove .CRAB Files Virus


Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows Key + R.

2. The "Run" Window will appear. In it, type "msconfig" and click OK.

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".

Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Uninstall .CRAB Files Virus and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

2. In the field type in "appwiz.cpl" and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"

Follow the instructions above and you will successfully uninstall most programs.

Step 3: Clean any registries, created by .CRAB Files Virus on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by .CRAB Files Virus there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for .CRAB Files Virus with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.


If any threats have been removed, it is highly recommended to restart your PC.

Video Guide for Automatic and Fast Removal

Step 5 (Optional): Try to Restore Files Encrypted by .CRAB Files Virus.

Ransomware infections and .CRAB Files Virus aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the recommended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on the top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.

Step 6: How to Restore Files Encrypted by Ransomware (Video Guide)

Windows Mac OS X

Get rid of .CRAB Files Virus from Mac OS X.

Step 1: Uninstall .CRAB Files Virus and remove related files and objects

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to .CRAB Files Virus:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to .CRAB Files Virus. If you find it, right-click on the app and select “Move to Trash


6. Select Accounts, after which click on the Login Items preference.

Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to .CRAB Files Virus. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7. Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove .CRAB Files Virus via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as .CRAB Files Virus. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Click the button below below to download SpyHunter for Mac and scan for .CRAB Files Virus:


SpyHunter for Mac

Step 3 (Optional): Try to Restore Files Encrypted by .CRAB Files Virus.

Ransomware infections and .CRAB Files Virus aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the recommended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.

.CRAB Files Virus FAQ

What is .CRAB Files Virus ransomware and how does it work?

.CRAB Files Virus is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does .CRAB Files Virus ransomware infect my computer?

Via several ways..CRAB Files Virus Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of .CRAB Files Virus is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open ..CRAB Files Virus files?

You can't. At this point the ..CRAB Files Virus files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your ..CRAB Files Virus files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by .CRAB Files Virus ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore "..CRAB Files Virus" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore ..CRAB Files Virus files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of .CRAB Files Virus ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate .CRAB Files Virus ransomware and then remove it without causing any additional harm to your important ..CRAB Files Virus files.

Also, keep in mind that viruses like .CRAB Files Virus ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

How to Report Ransomware to Authorities?

In case your computer got infected with a ransomware infection, you can report it to the local Police departments. It can help authorities worldwide track and determine the perpetrators behind the virus that has infected your computer. Below, we have prepared a list with government websites, where you can file a report in case you are a victim of a cybercrime:

Cyber-security authorities, responsible for handling ransomware attack reports in different regions all over the world:

Reports may be responded to in different timeframes, depending on your local authorities.


    Estamos infectados con CRAB y es terrible porque no tenemos una cultura de respaldo ni políticas que eviten que el personal descargue software, que desactive antivirus, etc…no sabemos qué hacer

    1. alberto

      jajaja a mi me paso el 25 de febrero y fue una pesadilla porque infecto un servidor. Pero cuando llegue. Me di cuenta que solo afecto a un servidor y es el que no tiene la base de datos… por lo qu eel danio fue minimo. Pero tambien tenemos respaldos… cada sabado hacemos respaldo. Porque tambien nos paso en junio con otro servidor y ahi si no teniamos respaldo… es una pesadilla. Me temo que ya perdiste todo, mejor haste a esa idea.

  2. Hugo

    lo pudieron resolver?

  3. Alan

    mi memoria fue infectada por esa madre y pude recuperar todos los archivos borrando en el nombre el subfijo .CRAB pero me tarde un chingo, un día completo en cambiar todo el contenido lo de las carpetas :S

    1. Jorge Palaver

      Estimado, no alcanza con renombrar los archivos y quitar la extensión, ya que encripta el contenido.
      Cordial saludo.

  4. Cristian Rodriguez

    Buenas, estamos en la misma situacion, encontramos todo para la V1 , pero nosotros fuimos infectados con la V2… alguien tiene algo??… GRACIAS!

  5. Jane

    How does deleting your only file (now with .crab at the end) a “good thing”? You mean, you want people to delete all of their files? The files they NEED?

    What did I miss here?

    Is there yet a viable & successful solution? My friend’s shows v2.1– I run Linux, so not a problem for me as yet.

    1. Vencislav Krustev

      v2.1 is a sub-version of v2.. and .crab files virus is how we call it, removing the extension will not fix your problems

  6. FabioHTR

    need a decryptor, my files are all locked !!!

  7. JoC

    tengo gandcrab v3

    spyhunter 4 borro 3 pop installer… o algo así …
    elimine la carpeta .CRAB de la raiz con regedit
    ahora ni bitdefender ni karspersky me detectan nada…
    recuva no me recupera archivos pero si me mostró unos archivos .CRAB.exe en rojo… doy por perdidos los archivos? y si formateo me olvido de que quede algo del malware en mi pc?

    1. Milena Dimitrova

      Hi there,
      Unfortunately, formatting your PC won’t get your files back if that is what you’re asking.

      1. Ali

        please tell me what is the way to restore file safely

  8. Tomas

    Hola como lograste recuperar tus archivos me puedes c9mpartir tu experiencia por favor buen día.

  9. Keyner

    Mi Computador se contamino con la GANDCRAB V3 alguien de ustedes a podido recuperar los archivos. le agradezco infinitamente

  10. deepak

    pls give me a my family photograph.and nothing any item and folders plssssssssss

  11. Claudio

    Hello, My pc was infected whit GRANDCRAB, can you help me to restar my files from this pirates.??
    thank you very muchs and Best Regards


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