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THREAT REMOVAL

RetMyData Ransomware – How to Remove It

This article will aid you to remove RetMyData Ransomware. Follow the ransomware removal instructions provided at the end of the article.

RetMyData Ransomware is one that encrypts your data and demands money as a ransom to get it restored. The RetMyData Ransomware will leave ransomware instructions as text file. Keep on reading the article and see how you could try to potentially recover some of your locked files and data.

Threat Summary

NameRetMyData
TypeRansomware, Cryptovirus
Short DescriptionThe ransomware encrypts files on your computer system and demands a ransom to be paid to allegedly recover them.
SymptomsThe ransomware will encrypt your files with the .aes256 extension and leave a ransom note with payment instructions.
Distribution MethodSpam Emails, Email Attachments
Detection Tool See If Your System Has Been Affected by RetMyData

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Malware Removal Tool

User ExperienceJoin Our Forum to Discuss RetMyData.
Data Recovery ToolWindows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

RetMyData Ransomware – Distribution Techniques

The RetMyData ransomware is a new virus threat which appears to be of original origins, it does not correspond to any of the known malware families and targets English-speaking users from around the world. The available research shows that the released samples might include test versions as well. For this reason the criminals behind the threat might be using several strategies in order to discover which one would be the most appropriate.

One of them is the coordination of email SPAM campaigns which depend on phishing tactics that attempt to coerce the victims into believing that they have received a legitimate message from a well-known service, product or company. The messages will be designed in a way which will seem familiar, if cross-referenced information about the victims is extracted the phishing messages will include it as well. The RetMyData ransomware file can be delivered directly as attachments or linked in the body contents through interactive elements such as links, multimedia content or scripts.

Another similar technique is the creation of fake web sites which may impersonate vendor landing pages or download portals. They are made by using similar-sounding domain names and design elements which can confuse even experienced computer users. As soon as they are accessed they can directly offer the RetMyData ransommware files or redirect to them.

File-sharing networks like BitTorrent are particularly effective at spreading ransomware like this as they are used to share both legitimate installers and pirate content.
These delivery mechanisms can also make use of payload carriers, there are two popular types which are exhibited by virus infections:

  • Software Setup Files — The criminals can take the legitimate installers of popular applications and embed the malicious scripts in them. Examples include productivity apps, office suites, creativity programs, utilities and games.
  • Infected Documents — All popular document files can become the victim of RetMyData ransomware code: presentations, databases, text documents and spreadsheets. When they are opened by the victims a prompt will appear asking for the built-in macros to be run in order to “view” the files. If this is done the virus installation will commence.

RetMyData ransomware files may also be spread using browser hijackers which are malicious extensions made for most web browsers. They are often uploaded to the relevant repositories with fake user and developer credentials promising many feature additions or performance optimizations. If installed they will change settings such as the default home page, search engine and new tabs page. Coupled with the redirect to a hacker-controlled landing page the RetMyData ransomware will also be deployed.

Other delivery methods can also be considered depending on the success of the released samples.

RetMyData Ransomware – Detailed Analysis

The RetMyData ransomware as mentioned earlier does not originate from any of the famous malware families making it a dangerous threat to all machine owners as its signatures can deviate from the common signatures. It is very possible that the threat is developed by the same group or hacker responsible for its distribution. The other possibility is that the malware has been bought from an underground hacker market by custom order.

The made security analysis on the captured samples reveals that the samples do contain several modules that are launched in the prescribed order. One of them is the data harvesting engine which has been found to extract information contained in the web browsers. The RetMyData ransomware is configured to extract sensitive information about the Internet usage and the victims by downloading the cached cookies, history, settings and any entered account credentials. This mechanism can be updated further to include other potentially useful data such as hardware metrics, user settings and environment values. The extracted information can be used to carry out crimes such as identity theft and financial abuse.

Another dangerous action done by the virus is the extraction of terminal service related keys which are used to carry out remote access sessions. If any such configuration has been made on the infected computers the hackers will be able to use it and login to the hosts.

It is confirmed that the RetMyData ransomware is able to create its own processes, including child ones and also hook up to already running ones. This allows it to extract information from the running programs creating the possibility to spy on the victims activities. The acquired information is then remotely transmitted to the malicious operators. It has been confirmed that regional preferences are also extracted which is useful to the attackers — they can find from which countries the most victims are made and fine tune updated releases to increase the number of infected hosts.

Properly configured virus samples can establish a Trojan horse infection which will make a secure connection to a hacker-controlled server. It allows the operators to spy on the users, access all retrieved data, overtake control of the machines and also deploy other threats.

We have received confirmation that the engine used by the RetMyData ransomware is also capable of accessing and modifying the Windows Registry. Changes to strings that belong to the operating system may render certain services inaccessible and cause serious performance issues. On the other hand modifications of values used by third-party applications can make them impossible to start or with unexpected behavior.

This module can additionally be used to install the RetMyData ransomware in a way which makes it very hard to remove using manual user recovery guides and tools. The reason for this is the reconfiguration of the system: configuration files, boot options and user settings.

RetMyData Ransomware – Encryption Process

The RetMyData ransomware exhibits typical ransomware behavior by using a built-in list of target file type extensions. A strong cipher is employed in order to make data recovery very difficult. Depending on the exact configuration the list may be built into the samples or downloaded upon connection to the hacker-controlled servers.

In most cases the typical lists will target the most commonly used data:

  • Archives
  • Databases
  • Backups
  • Music
  • Videos
  • Photos

All affected files will be encrypted with the .aes256 or .aes256.testE extensions.

Remove RetMyData Ransomware and Try to Restore Data

If your computer system got infected with the RetMyData ransomware virus, you should have a bit of experience in removing malware. You should get rid of this ransomware as quickly as possible before it can have the chance to spread further and infect other computers. You should remove the ransomware and follow the step-by-step instructions guide provided below.

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Martin Beltov

Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.

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Windows Mac OS X

How to Remove RetMyData from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove RetMyData

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall RetMyData and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by RetMyData on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by RetMyData there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for RetMyData with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.

Step 5 (Optional): Try to Restore Files Encrypted by RetMyData.

Ransomware infections and RetMyData aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

If the above link does not work for you and your region, try the other two links below, that lead to the same product:

and

2. On the download page, click on the "Download" button:

3. Click on "Save File" button:

4. Accept all agreements and click "Next":

5. After all the "Next" steps, click on "Install" and then wait for the installation to complete:

6. Run the software. Click on the location to scan for missing or deleted files and click on "Scan":

7. Wait for the scan to complete, it may take some time. Be advised that this scan is not 100% guaranteed to recover all files, but it does have some chance to get your data back:


Windows Mac OS X

Get rid of RetMyData from Mac OS X.


Step 1: Uninstall RetMyData and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to RetMyData:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to RetMyData. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to RetMyData. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove RetMyData via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as RetMyData. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove RetMyData files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as RetMyData, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.


Step 3 (Optional): Try to Restore Files Encrypted by RetMyData on your Mac.

Ransomware for Mac RetMyData aims to encode all your files using an encryption algorithm which may be very difficult to decode, unless you pay money. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files, but only in some cases. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the recommended Data Recovery Mac app by clicking on the link underneath:

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