THREAT REMOVAL

Encryptor RaaS – How to Remove It and Restore Encrypted Files

Encryptor RaaS is a devastating trojan horse that causes quite the headaches. Symantec researchers have reported a new wave of encryptor RaaS hitting users on a global scale. This particular ransomware is detected to slip into the user system, modify user settings after which scan user files and encrypt them. The trojan can support many file extensions and encrypt as many files as possible and it even may encrypt files in external drives, such as USB, memory card or even external HDD or SSD drives.

NameEncryptor RaaS
TypeRansomware Trojan
Short DescriptionThe trojan encrypts user files asking ransom money for their decryption
SymptomsUsers may witness different files of their computer becoming corrupt all of a sudden plus the ransom message text file and their browser may open with additional instructions.
Distribution MethodVia malicious mail attachments, malicious URLs
Detection ToolDownload Malware Removal Tool, to See If Your System Has Been Affected by malware
User ExperienceJoin our forum to discuss about Encryptor RaaS Ransomware.
Data Recovery ToolWindows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

Encryptor RaaS Ransomware – How Did I Get It?

One way you may have gotten this nasty virus infection is by simply opening a malicious mail attachment. There are many spammers who distribute malware like Encryptor RaaS via spam messages that may resemble something important. Examples may be email from Microsoft, eBay or any other reputable services. The mail may contain a legitimate attachment such as .docx, .pdf and others. However, it may also have a second attachment which may be a malicious .exe, .bat, .dll or .tmp file. In some situations even the documents may be infected. For example, there have been cases with infected Microsoft Word .docx macros.

Encryptor RaaS – More about It

Symantec engineers report that once this ransomware has been activated on your computer it creates a read me file, going by the name “readme_liesmich_encryptor_raas.txt” in the %SystemDrive% directory. After it has done that it creates a registry entry in the Run key with a value for the %SystemDrive% folder itself:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\|||RANDOM CHARACTERS|||=”%SystemDrive% /SkipReg”

After doing so the trojan directly begins to encrypt files containing the following file extensions.

→.doc .docm .docx .txt .jpg .xls .xlsx .zip .7z .flac .aup .ogg .rat .tiff .lzma .mp4 .torrent .gz .m4v .cpp .h .ova .avi .bak .data .rtf .ico .img .php .php3 .php5 .dmg .mp3 .mp4 .iso .wav .mpeg .mpg .jar .webm .java .sln .msg .jpeg .png .pdf .bmp

After doing so the trojan opens up the previously created “readme_liesmich_encryptor_raas.txt” file. It contains the following message:

“ATTENTION!
The files on your computer have been securely encrypted by Encryptor RaaS.
To get access to your files again, follow the instructions at:
|||Random web link|||
ACHTUNG!
Die Datelen auf ihrem computer wurden von Encryptor RaaS sichen verschluesselt. Um den Zugriff auf ihre Datelen wiederzuerlangen. Folgen Sie die Anleitung auf:
|||Random web link|||”

The ransomware also opens up a page in the web browser with additional demands to decrypt the victim’s files.
encryptor-RaaS-wp
More about it, the RaaS stands for Ransomware as a service and it is offered by cyber-criminals to third-parties. The ransomware uses onion networking (Tor) in its web links in order to remain anonymous since such networking is very random and effective. Tor networking uses encrypted connection because the packets travel via a random network of onion networking`s computers in encrypted encapsulation which is decrypted in the exit node, i.e the last Tor computer it exits from. The randomness of the signal passing through makes Tor networking the perfect choice for cyber criminals who use RaaS.
ESG security researchers report that unlike its predecessor Tox, this operation is particularly less sophisticated and very effective because of that. What is unique about it is that Encryptor RaaS contains Java associated references to DLL files with makes it partly Java-based – something new for ransomware.
The ransomware features prompts to pay in BitCoin and what is more it may encrypt files differently based on their file formats. The good news is that the ransomware may use several different algorhitms and may not encrypt an entire file, but only the first portion of the file`s code which is a hope for any affected users out there.

Removing Encryptor RaaS Completely

In order to remove this nasty infection from your computer, you need to be very cautious. Before conducting any removals, make sure that you have all your necessary encrypted files backed up somewhere else. After this is done, you should follow these instructions and install an advanced anti-malware tool to remove all associated files with this cyber-threat:

1. Boot Your PC In Safe Mode to isolate and remove Encryptor RaaS

1. Boot Your PC Into Safe Mode

1. For Windows 7,XP and Vista. 2. For Windows 8, 8.1 and 10.

For Windows XP, Vista, 7 systems:

1. Remove all CDs and DVDs, and then Restart your PC from the “Start” menu.
2. Select one of the two options provided below:

For PCs with a single operating system: Press “F8” repeatedly after the first boot screen shows up during the restart of your computer. In case the Windows logo appears on the screen, you have to repeat the same task again.

donload_now_140

For PCs with multiple operating systems: Òhe arrow keys will help you select the operating system you prefer to start in Safe Mode. Press “F8” just as described for a single operating system.

donload_now_140

3. As the “Advanced Boot Options” screen appears, select the Safe Mode with Networking option you want using the arrow keys. As you make your selection, press “Enter“.

4. Log on to your computer using your administrator account

donload_now_140

While your computer is in Safe Mode, the words “Safe Mode” will appear in all four corners of your screen.

Step 1: Open the Start Menu

donload_now_140

Step 2: Whilst holding down Shift button, click on Power and then click on Restart.
Step 3: After reboot, the aftermentioned menu will appear. From there you should choose Troubleshoot.

donload_now_140

Step 4: You will see the Troubleshoot menu. From this menu you can choose Advanced Options.

donload_now_140

Step 5: After the Advanced Options menu appears, click on Startup Settings.

donload_now_140

Step 6: Click on Restart.
donload_now_140

Step 7: A menu will appear upon reboot. You should choose Safe Mode by pressing its corresponding number and the machine will restart.

2. Remove Encryptor RaaS with SpyHunter Anti-Malware Tool

2. Remove Encryptor RaaS with SpyHunter Anti-Malware Tool

1. Install SpyHunter to scan for and remove Encryptor RaaS.2. Scan with SpyHunter to Detect and Remove Encryptor RaaS.
Step 1:Click on the “Download” button to proceed to SpyHunter’s download page.

donload_now_140
It is highly recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter.

Step 2: Guide yourself by the download instructions provided for each browser.
Step 3: After you have installed SpyHunter, wait for it to automatically update.

pets-by-myway-ads-virus

Step1: After the update process has finished, click on the ‘Scan Computer Now’ button.
pets-by-myway-ads-virus
Step2: After SpyHunter has finished scanning your PC for any Encryptor RaaS files, click on the ‘Fix Threats’ button to remove them automatically and permanently.
pets-by-myway-ads-virus
Step3: Once the intrusions on your PC have been removed, it is highly recommended to restart it.

3. Back up your data to secure it against infections and file encryptions by Encryptor RaaS in the future

3. Back up your data to secure it against attacks in the future

Security engineers recommend that you back up your files immediately, preferably on an external memory carrier in order to be able to restore them. In order to protect yourself from Encryptor RaaS (For Windows Users) please follow these simple steps:

1. For Windows 7 and earlier 1. For Windows 8, 8.1 and 10 1. Enabling the Windows Defense Feature (Previous Versions)

1-Click on Windows Start Menu
backup-1
2-Type Backup And Restore
3-Open it and click on Set Up Backup
w7-backup3
4-A window will appear asking you where to set up backup. You should have a flash drive or an external hard drive. Mark it by clicking on it with your mouse then click on Next.
backup-3
5-On the next window, the system will ask you what do you want to backup. Choose the ‘Let Me Choose’ option and then click on Next.
backup-4
6-Click on ‘Save settings and run backup’ on the next window in order to protect your files from possible attacks by Encryptor RaaS.
backup-5

1-Press Windows button + R
filehistory-1
2-In the window type ‘filehistory’ and press Enter
filehistory-2
3-A File History window will appear. Click on ‘Configure file history settings’
filehistory-3
4-The configuration menu for File History will appear. Click on ‘Turn On’. After its on, click on Select Drive in order to select the backup drive. It is recommended to choose an external HDD, SSD or a USB stick whose memory capacity is corresponding to the size of the files you want to backup.
filehistory-4
5-Select the drive then click on ‘Ok’ in order to set up file backup and protect yourself from Encryptor RaaS.

1- Press Windows button + R keys.
sysdm
2- A run windows should appear. In it type ‘sysdm.cpl’ and then click on Run.
windows-defense2
3- A System Properties windows should appear. In it choose System Protection.
windows-defense3
5- Click on Turn on system protection and select the size on the hard disk you want to utilize for system protection.
6- Click on Ok and you should see an indication in Protection settings that the protection from Encryptor RaaS is on.
windows-defense1
Restoring a file via Windows Defense feature:
1-Right-click on the encrypted file, then choose Properties.
file-restore1
2-Click on the Previous Versions tab and then mark the last version of the file.
file-restore2
3-Click on Apply and Ok and the file encrypted by Encryptor RaaS should be restored.

Decrypting Encrytor RaaS Files

The decryption process may be very lengthy and it may not even work. But do not worry because you may succeed after all. Many users have successfully decrypted their files because they have just tried decrypting different files, not just one. Once one key is discovered there is a significant chance that other files can be decrypted using the very same key with a specific tool.

Here are instructions for trying to decrypt files encrypted via the RSA encryption algorhitm:

https://sensorstechforum.com/restore-files-encrypted-via-rsa-encryption-remove-cryptowall-and-other-ransomware-manually/

And here is more info about trying to decrypt RSA algorithm via Ubuntu (tech savvy users).

https://sensorstechforum.com/remove-rsa-2048-encryption-key-from-cryptowall-3-0/

Also, here is a web link to kaspersky decryption tools since the trojan may use different algorithms:
http://support.kaspersky.com/viruses/utility

Avatar

Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


OFFER

REMOVE IT NOW (PC)
with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy


Windows Mac OS X

How to Remove Encryptor RaaS from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove Encryptor RaaS

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall Encryptor RaaS and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by Encryptor RaaS on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Encryptor RaaS there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Encryptor RaaS with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.

Step 5 (Optional): Try to Restore Files Encrypted by Encryptor RaaS.

Ransomware infections and Encryptor RaaS aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


Windows Mac OS X

Get rid of Encryptor RaaS from Mac OS X.


Step 1: Uninstall Encryptor RaaS and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Encryptor RaaS:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Encryptor RaaS. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Encryptor RaaS. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Encryptor RaaS via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Encryptor RaaS. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Click the button below below to download SpyHunter for Mac and scan for Encryptor RaaS:


Download

SpyHunter for Mac



Step 3 (Optional): Try to Restore Files Encrypted by Encryptor RaaS.

Ransomware infections and Encryptor RaaS aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


Encryptor RaaS FAQ

What is Encryptor RaaS ransomware and how does it work?

Encryptor RaaS is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does Encryptor RaaS ransomware infect my computer?

Via several ways.Encryptor RaaS Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of Encryptor RaaS is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open .Encryptor RaaS files?

You can't. At this point the .Encryptor RaaS files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your .Encryptor RaaS files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by Encryptor RaaS ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore ".Encryptor RaaS" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .Encryptor RaaS files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of Encryptor RaaS ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate Encryptor RaaS ransomware and then remove it without causing any additional harm to your important .Encryptor RaaS files.

Also, keep in mind that viruses like Encryptor RaaS ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

7 Comments

  1. AvatarHarhur

    Hello, I have this problem
    has anyone already test a successful way to decrypt the files?
    I have a lot of files encrypted and I have a lot of the in original (Back up :))
    that should make is easyser to find the key, shouldn’t it? can anyone advice a solution?

    Reply
  2. AvatarVencislav Krustev (Post author)

    Hello, Harhur

    Is it possible for you to send 2 encrypted files with 2 original ones and maybe 5 or 10 encrypted files to the following e-mail address:

    idunno@abv.bg

    Make sure you name the subject of the email: “Harhur” so we know it came from you. We will try with several decryption tools on a PC configured for that and let you know eventually what happened and if it is possible or not.

    Thanks

    Reply
    1. AvatarHarhur

      hello mr Krutev,
      you are great man, I will send them immediatly..

      Reply
    2. AvatarHarhur

      hello,
      do you have another email frome some reason my mail is always comming back (can not be deliverd)

      Reply
  3. AvatarHarhur

    Hello again,
    I forgot to write that I already tried the Kaspersky tools and they did not work.
    the files are encrypted but the end dose not change so .docx or .pdf is still the same but it is not possible to open them (office says the file is damaged)
    I will be thankful for any advice I would also send some files (encrypted and original) to anyone who would try to find a solution

    Reply
  4. AvatarAbhi

    I have read that the developer of this malware have del all the keys already and no service is actually available and those whose file is encrypted will be encrypted now Holy shit!

    Reply
  5. Avatarzabeti

    comma récupéré fichier crypte?

    Reply

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