THREAT REMOVAL

FileFrozr Ransomware (RaaS) – Remove and Restore Your Files

This article will aid you to remove FileFrozr ransomware effectively. Follow the ransomware removal instructions at the bottom of the article.

FileFrozr ransomware is a RaaS (Ransomware as a Service) that is being offered for the price of 0.09 Bitcoins or 100 US dollars. The service offers a discount and will receive an update soon, so live versions could begin to spread fast. If you get infected, your files will become encrypted and receive an extension, which the buyer has set. Files with around 250 different extensions will get encrypted. Read the article through and see what ways you can try out to potentially restore some of your data.

Threat Summary

NameFileFrozr
TypeRansomware, RaaS, Cryptovirus
Short DescriptionThe ransomware is put on the Internet as a service (RaaS). It is offered for 0.09 Bitcoin or 100 US dollars.
SymptomsThe ransomware will encrypt your files and will place an extension to all files after the encryption is completed.
Distribution MethodSpam Emails, Email Attachments
Detection Tool See If Your System Has Been Affected by malware

Download

Malware Removal Tool

User ExperienceJoin Our Forum to Discuss FileFrozr.
Data Recovery ToolWindows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

FileFrozr Ransomware – Delivery Methods

The FileFrozr ransomware could be delivered via many different methods. Since it is a ransomware as a service, whoever makes a variant of it could choose to spread it with more than one method. One of the many possibilities is through document files, as the coders for the cryptovirus can put a script code for enabling macros inside them as a way of infection. Another option for delivering it to the end user could involve the spread of the payload dropper by using Exploit Kits or attaching it in spam e-mails. Also, it is good to take note of the advertising that the creator of FileFrozr is doing on numerous sites, such as sinister.ly:

The text states the following:

FILE FROZR is a great security tool that encrypts most of your files in several minutes.
Fast, stable, and affordable crypto-locker.
Auto-buy, low price, undetectable load while working, TOR support, 250+ extensions, unmatched support, multithreaded, online builder, server side obfuscation. Bypass BitDefender and Malwarebytes Anti-Ransomware.
Encrypts user data using safe implemented AES-256 and RSA-4096, each file encrypts with it own unique key.
50$ Discount on sales start!

The FileFrozr ransomware could also get delivered through social media networks and file-sharing services. Freeware programs found on the Web could be promoted as useful but still contain the downloader for the payload of the ransomware. Don’t open files when you download them, before scanning them with a security tool beforehand. That goes especially for files, which come from a suspicious source, like an e-mail with an unknown origin. You should check their size and signatures for anything that seems unusual, as well. Also, give the ransomware prevention tips a read to see how you can avoid future infections.

FileFrozr Ransomware – Technical Details

FileFrozr ransomware is a cryptovirus that is being distributed on the Internet as a RaaS (Ransomware as a Service). The following TOR web pages are being used to sell it:

  • http://frozrlockqqxz7a2.onion
  • http://frozrlockqqxz7a2.tor2web.cf
  • http://frozrlockqqxz7a2.onion2web.gq
  • http://frozrlockqqxz7a2.onion2web.tk
  • http://frozrlockqqxz7a2.onion.link

Visiting the site through any of those links will load its main screen. This is how the main page of the FileFrozr service looks like once you are on its website page:

The text on the TOR-based website reads:

FILE FROZR is a great security tool that encrypts most of your files in several minutes.
First month discount -50$! Until 31.03.2017

Coded from scratch

FILE FROZR is coded from startch in C#, no public sources were used. This makes FILE FROZR fully undetectable. Tested with Bitdefender Anti-Ransomware and MalwareBytes Antiransomeware. All builds are obfuscated at our servers. This prevrents original sources from being detected.

Affordable and ready to use “Out of the box”

Unlimited rebuilds, low price, panel with built in payment processor, AES256, RSA4096, and unique keys randomly generated for each file guaranting super strong security of files. Builds are obfuscated and crypted at our servers, no aditional crypting etc. required.

No need of vps

Panel using trusted Bitcoin processor so there is no need to set vps with BitcoinID. TOR support and low value of transfering data makes panel totally anonymous.

You can preview the default ransom note implemented in the ransomware from here:

This is what that ransom note states:

Buy FROZRLOCK “MasterKey”
In order to proceed, please send 0.50000 to: 14onCfK8KiCm5UMRtEqhJYucHPg8XSGeRc
You have 48 hours to make your payment. Do not close the program, do not turn your PC off unless you want to lose your data. Reload this page after the payment has been done. It may take from 15 minutes to 3 hours to confirm the BTC payment. Take your time! You will see a different BTC wallet address every time you refresh the page until the transaction has been confirmed. You do not need to pay twice. Just reload the page a bit later until you finally get your MasterKey. You may use any device to open this page for all data is stored remotely. When you download your MasterKey to the encrypted device the decryption process will start automatically. Decryption may take a few hours. Just wait patiently until you see the corresponding notification on your screen. GOOD LUCK
You can scan QR code for easy payment

The FileFrozr ransomware virus uses BitCoin and the TOR service for keeping its creator anonymous and hidden on the Web.

FileFrozr Ransomware – Encryption Process

The FileFrozr ransomware cryptovirus searches to encrypt files with more than 250 different extensions. More file extensions are quite possible to be added, depending on what files, cybercriminals wish to encrypt. The encryption process uses the AES encryption algorithm with 256-bit ciphers and RSA with 4096-bit ones. In a pending update, the cryptovirus will have a feature for offline mode, meaning that internet connection won’t be required for the malware to encrypt your data.

The FileFrozr cryptovirus might be set in the future to erase the Shadow Volume Copies from the Windows operating system by using this command:

→vssadmin.exe delete shadows /all /Quiet

Read on through and see what types of ways you can try to potentially recover some of your data.

Remove FileFrozr Ransomware and Restore Your Files

If your computer got infected with the FileFrozr ransomware virus, you should have a bit of experience in removing malware. You should get rid of this ransomware as quickly as possible before it can have the chance to spread further and infect other computers. You should remove the ransomware and follow the step-by-step instructions guide provided below.

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Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


OFFER

REMOVE IT NOW (PC)
with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy


Windows Mac OS X

How to Remove FileFrozr from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove FileFrozr

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall FileFrozr and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by FileFrozr on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by FileFrozr there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for FileFrozr with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.

Step 5 (Optional): Try to Restore Files Encrypted by FileFrozr.

Ransomware infections and FileFrozr aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


Windows Mac OS X

Get rid of FileFrozr from Mac OS X.


Step 1: Uninstall FileFrozr and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to FileFrozr:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to FileFrozr. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to FileFrozr. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove FileFrozr via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as FileFrozr. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Click the button below below to download SpyHunter for Mac and scan for FileFrozr:


Download

SpyHunter for Mac



Step 3 (Optional): Try to Restore Files Encrypted by FileFrozr.

Ransomware infections and FileFrozr aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


FileFrozr FAQ

What is FileFrozr ransomware and how does it work?

FileFrozr is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does FileFrozr ransomware infect my computer?

Via several ways.FileFrozr Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of FileFrozr is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open .FileFrozr files?

You can't. At this point the .FileFrozr files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your .FileFrozr files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by FileFrozr ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore ".FileFrozr" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .FileFrozr files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of FileFrozr ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate FileFrozr ransomware and then remove it without causing any additional harm to your important .FileFrozr files.

Also, keep in mind that viruses like FileFrozr ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

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