THREAT REMOVAL

HELP_DECRYPT Files Description and Removal

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There have been several reports, regarding ‘HELP_DECRYPT’ named files on the users’ desktops that are .png , .url, .txt and there is also an HTML page being reported. These files may be an indicator that there is a CryptoWall 3.0 ransomware on the computer. This type of malware is extremely dangerous for the user since it is believed to use RSA cryptosystem that may vary from 1,024 to 4,096 bit, according to security experts. The ransomware might encrypt important files of the user, demanding financial compensation from the user.

Download a System Scanner, to See If Your System Has Been Affected By HELP_DECRYPT Files.

HELP_DECRYPT Files – What are They?

HELP_DECRYPT files may be messages that inform the user that his files were encrypted, demanding different ways to make a payment to cyber-criminals (bitcoin, debit card, etc.) to decrypt them back. However, in some cases the files may stay encrypted after the payment. They are associated with the CryptoWall 3.0 ransomware, that is a variant of the CryptoWall malware (2.0, 1.0). They usually may be deployed after the user has been affected by this ransomware. There are several ways in which a user may become a victim of this malicious software, varying from downloaded executable files on their machine by mistake to opening an email, containing malicious code(targeted attacks).

HELP_DECRYPT.html – You might see this file set as your homepage. However, it may exist in the desktop as well. It shows different addresses on which the victim can contact the attackers for further instructions.

help_decrypt.html

HELP_DECRYPT.png – This file is believed to appear either as a pop-up on the machine, or it may be set as a desktop wallpaper, notifying the user of the encryption. It may include similar instructions to the .html.

HELP-DECRYPT-PNG

HELP_DECRYPT.txt – This text file could have the same instructions as the .html and .png image. However, it may display instructions to enter the web pages for further information. Such instructions may include usage of Firefox-based web browser that does not allow extensions, does not record web browsing history and is anonymous, ensuring cybercriminals safety in a way.

help_decrypt_txt

HELP_DECRYPT.url – Unlike the other three, the URL may display more information about the user’s files. Such information might be how much time is left until the ransom amount is doubled, an option to possibly decrypt one file free of charge. It also could include instructions for payments in Bitcoin currency. Cyber-criminals may prefer Bitcoin value, due to its extensive use, difficult to trace back and its rising value.

Help_decrypt_url

The HELP-DECRYPT files are a clear indicator that the user’s data may be in danger. It is recommended not to pay the ransom and use other methods to remove the files.

HELP-DECRYPT – How To Restore the Encrypted Files?

If you were affected by the ransomware, (Windows Users), it is a should to follow the steps, provided bellow in order to remove it and enable the Windows file protection feature that will restore your files, to their past state.

1) Download a reputable anti-malware scanner and remove the CryptoWall 3.0 files from the computer.

2) Open Properties by right-clicking on My Computer and then choosing it.

properties (1)

3) Open Advanced System Settings

advanced-system-settings

4) Go to System Protection.

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5) Mark the HDD partition on which you have necessary files, and you want to defend.

6) Click Configure and then click on Turn On System Protection.

7) Click OK and you are all set

After you have this protection switched on, if something happens to your data, you may be able to restore them, using those steps:

1) Right-Click the encrypted file and then choose Properties.

2) Click the Previous Versions button.

3) At this point, you should see an earlier version of the file with a ‘last modified’ date.

4) Mark the file with the mouse and then choose the down-right button that says Restore.

IMPORTANT:

If your files were previously encrypted, this software might leave some files, such as registry values and others on your system. This is why, recommendations are to download a particular anti-malware program that will ensure your protection and terminate any traces of the malicious software.

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Spy Hunter scanner will only detect the threat. If you want the threat to be automatically removed, you need to purchase the full version of the anti-malware tool.Find Out More About SpyHunter Anti-Malware Tool / How to Uninstall SpyHunter

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Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


OFFER

REMOVE IT NOW (PC)
with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy


Windows Mac OS X

How to Remove HELP_DECRYPT Files from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove HELP_DECRYPT Files

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall HELP_DECRYPT Files and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by HELP_DECRYPT Files on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by HELP_DECRYPT Files there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for HELP_DECRYPT Files with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.

Step 5 (Optional): Try to Restore Files Encrypted by HELP_DECRYPT Files.

Ransomware infections and HELP_DECRYPT Files aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


Windows Mac OS X

Get rid of HELP_DECRYPT Files from Mac OS X.


Step 1: Uninstall HELP_DECRYPT Files and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to HELP_DECRYPT Files:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to HELP_DECRYPT Files. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to HELP_DECRYPT Files. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove HELP_DECRYPT Files via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as HELP_DECRYPT Files. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Click the button below below to download SpyHunter for Mac and scan for HELP_DECRYPT Files:


Download

SpyHunter for Mac



Step 3 (Optional): Try to Restore Files Encrypted by HELP_DECRYPT Files.

Ransomware infections and HELP_DECRYPT Files aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


HELP_DECRYPT Files FAQ

What is HELP_DECRYPT Files ransomware and how does it work?

HELP_DECRYPT Files is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does HELP_DECRYPT Files ransomware infect my computer?

Via several ways.HELP_DECRYPT Files Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of HELP_DECRYPT Files is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open .HELP_DECRYPT Files files?

You can't. At this point the .HELP_DECRYPT Files files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your .HELP_DECRYPT Files files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by HELP_DECRYPT Files ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore ".HELP_DECRYPT Files" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .HELP_DECRYPT Files files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of HELP_DECRYPT Files ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate HELP_DECRYPT Files ransomware and then remove it without causing any additional harm to your important .HELP_DECRYPT Files files.

Also, keep in mind that viruses like HELP_DECRYPT Files ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

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