THREAT REMOVAL

Remove (855) 982-9386 Chromebook Fake Virus Alert

Name(855) 982-9386 Chromebook Fake Virus Alert
TypeFake Tech Support
Short DescriptionA browser hijacker or an adware extension may lead to the tech support site that scams the user into calling.
SymptomsRedirects, Annoying pop-ups that are hard to call, Fake virus alerts
Distribution MethodVia redirects, via adware apps.
Detection toolDownload SpyHunter, to See If Your System Has Been Affected By (855) 982-9386 Chromebook Fake Virus Alert

p12_0000A new type of fake virus alert scam has popped out into the open. It involves an alert, similar to the following:

“Critical programming error alert. The website you were attempting to access ahead is infected with malware. Unknown users on your computer are attempting to install harmful software and programs that will allow them to steal or delete information. This is including but not limited photographs, user passwords, instant messages, and credit card numbers. We strongly advise that you dial the number for customer care at (855) 982-9386 this very moment for technical support.”

Users also report difficulties to close out the pop-up with this message on their browser, since it immediately reappears again. Because of this problem, they also report difficulties in closing the browser in general. Such alerts are usually displayed by a browser hijacker or other form of PUP, such as extension or program on the computer that are ad-supported and cause redirects.

How Did I Get Chromebook Fake Virus Alert Scam?

There are several ways by which you could have seen this fraudulent alert. You may have clicked on a virus alert ad. There may also be a solid chance you might have installed a Potentially Unwanted Program on your computer otherwise known as PUP. Adware PUPs usually get bundled with the installers of free programs, like media players, file converters, online video downloading programs. This is a marketing tool to help allegedly third-party software providers generate profits. Giving in consideration that some users tend to fast click their way through most of the setups of the programs or are inexperienced, such programs may slither onto their computers like its nothing.

Chromebook Fake Virus Alert – What Does It Do?

Scams such as this one may try to make the user install a rogue antivirus program that essentially pretends to find non-existent viruses on the computer with the purpose of making the user purchase it. They also may charge users with huge bills for just calling the number and talking to the ‘customer support’. They also may use social engineering techniques to portray themselves as an actual company, while collecting financial and other information about the affected caller via the phone. More to it, cyber-criminals may subscribe the user to an expensive automated SMS scam. What such scams may do is to automatically send messages to external services, basically charging the user for nothing.

Also, the number (855) 982-9386 is reported as a fake tech support scam by the website okcaller’s report on these digits. It is highly advisable not to call the number and report it to the following authorities. Also, experts recommend always to do your research before engaging in any unfamiliar endeavors such as this one.

How to Get Rid Of Chromebook Fake Virus Alert?

Since a browser hijacker might administer the fake error alert on your computer, and you may see it every time you switch on your computer, it is important to turn off the connection before opening anything on the machine. Then it is advisable to restart all the browser settings that will immediately remove any suspicious extensions. For more detailed removal instructions, see the step-by-step manual below. Also, make sure you download a particular anti-malware program that detects not only direct threats like this one but also has a database for the PUPs that may bring those threats in your PC.

donload_now_250
Spy Hunter scanner will only detect the threat. If you want the threat to be automatically removed, you need to purchase the full version of the anti-malware tool.Find Out More About SpyHunter Anti-Malware Tool / How to Uninstall SpyHunter

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Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove (855) 982-9386 Chromebook Fake Virus Alert from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove (855) 982-9386 Chromebook Fake Virus Alert

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall (855) 982-9386 Chromebook Fake Virus Alert and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by (855) 982-9386 Chromebook Fake Virus Alert on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by (855) 982-9386 Chromebook Fake Virus Alert there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for (855) 982-9386 Chromebook Fake Virus Alert with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of (855) 982-9386 Chromebook Fake Virus Alert from Mac OS X.


Step 1: Uninstall (855) 982-9386 Chromebook Fake Virus Alert and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to (855) 982-9386 Chromebook Fake Virus Alert:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to (855) 982-9386 Chromebook Fake Virus Alert. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to (855) 982-9386 Chromebook Fake Virus Alert. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove (855) 982-9386 Chromebook Fake Virus Alert via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as (855) 982-9386 Chromebook Fake Virus Alert. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove malware from your Mac

When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove (855) 982-9386 Chromebook Fake Virus Alert from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase (855) 982-9386 Chromebook Fake Virus Alert from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall (855) 982-9386 Chromebook Fake Virus Alert from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove (855) 982-9386 Chromebook Fake Virus Alert from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the (855) 982-9386 Chromebook Fake Virus Alert will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate (855) 982-9386 Chromebook Fake Virus Alert from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


6 Comments

  1. AvatarLala Land

    I got something like this just by mistyping a common website by one letter. It wouldn’t let me click out, close the browser or turn off my chromebook. I got on my desktop and did a search about how to fix this and got it taken care of.

    Reply
    1. SensorsTechForumSensorsTechForum

      Glad we were able to help!

      Reply
      1. AvatarLala Land

        So am I. Thank you!

        Reply
    2. Avatarieks ietsieks

      what website was it?

      Reply
      1. AvatarLala Land

        It was most likely an online-only news site, but I can’t remember which one. I wish I could so I could spread the word about the typing error and what happened. Sorry.

        Reply
        1. SensorsTechForumSensorsTechForum

          Thanks for letting us know! We have observed this issue, i.e. when you mistype soundcloud.com and type something like soundcloud(.)cm instead. This only proves how cautious we should be with everything we do online!

          Reply

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