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Remove GandCrab 3 Virus — Restore .CRAB Files

The GandCrab 3 virus is the latest iteration of the GandCrab family of threats. It uses the same .CRAB extension to encrypt target user data and extorts the victims for a ransomware payment. The new iteration can be customized further by the hacker operators, its modules can be set up according to the ongoing attack campaign. It is expected that several attacks will follow in the coming weeks.

Threat Summary

Name GandCrab 3
Type Ransomware, Cryptovirus
Short Description The GandCrab ransomware encrypts sensitive information on your computer system with the .CRAB extensions and demands a ransom to be paid to allegedly recover them.
Symptoms The ransomware will encrypt your files with a strong encryption algorithm.
Distribution Method Spam Emails, Email Attachments
Detection Tool See If Your System Has Been Affected by malware


Malware Removal Tool

User Experience Join Our Forum to Discuss GandCrab 3.
Data Recovery Tool Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

GandCrab Ransomware – Update July 2018 (New Version – GANDCRAB V4 Released)

The creators of GandCrab are staying busy even during the summer holidays. They have released and started infecting computers with a new version of the GandCrab ransomware virus, dubbed version 4. More information about it can be found in the related story underneath:

Related: GANDCRAB V4 Ransomware – Remove and Restore .KRAB Encrypted Files

GandCrab 3 Virus – Distribution Ways

The Gandcrab 3 virus threat as the new version of the malware family uses a variety of dangerous tactics in ordere to infect computer users worldwide. It is presumed that the primary attack methods used remain.

The criminals send out bulk spam messages that utilize social engineering strategies that coerce the recipients of interacting with the malware elements. The virus files may be either attached directly or hyperlinked in the body contents. The messages can also help deliver payloads as a secondary delivery mechanism.

The first type is the inclusion of the malware code in software installers. They are made by taking the legitimate files from the official download pages and inserting the code in the resulting installers. Targets can be any popular software such as utilities, creativity apps or computer games. As soon as they are installed on the victim machines the Gandcrab 3 virus is started. The other payload is the inclusion of the initial infection engine in documents. They can be of different types such as text files, spreadsheets or presentations. When they are opened by the users a notification prompt appears that asks the victims to enable the built-in scripts (macros). If this is done the infection is started.

Gandcrab 3 can be distributed using browser hijackers — dangerous web browser plugins that have been created by the developers. They are advertised as providing useful functions to the target browsers and are usually made compatible with the most popular applications: Mozilla Firefox, Safari, Microsoft Edge, Opera, Internet Explorer and Google Chrome. The main goal is to redirect the users to a hacker-controlled site by changing the default settings: new tabs page, search engine and home page. The next step is to load the files onto the victim host.

Web scripts can be used to deliver the threat to various sites. Examples include pop-ups, notification screens, banners and redirects. Through affiliate links they can also be inserted onto legitimate and well-known sites.

Update May 2018: In the end of May 2018 there has been a significant rise in the attacks. Targeted GandCrab infections have been spotted in South Korea. It appears that the root of them is a massive email campaign that takes several forms — from fake delivery notifications to local HR recruitment announcements. The security reports indicate that the RIG exploit kit is responsible for the vast majority of detected infections.

GandCrab 3 Virus – In-Depth Analysis

The GandCrab 3 is a new strain of the GandCrab malware family. According to the security analysis it uses a strong encryption engine in order to encrypt the target data following the usual ransomware behavior strains.

The analysis shows that the main engine has the ability to be changed with each target campaign. The infections can begin with the start of a data harvesting component. It is programmed into harvesting strings that can be grouped into two main groups. The first one is related into acquiring information used for the campaign analytics as well. Example data includes hardware information and certain parameters set by the user in the operating system. The other data can directly expose the users identity and is classified as personal data. Such information includes the following: name, address, telephone number, geolocation, interests, passwords and account credentials.

The collected data can be fed to a stealth protection component. It uses the available information to search for installed applications and system services that can intefered wit the correct execution of the virus. Examples include anti-virus products, sandbox environments and virtual machine hosts. In certain cases the malware can be configured into deleting themselves if they are unable to do so. This is done in order to evade detection.

After the initial modifications have been made the GandCrab 3 virus can proceed with various system changes. The typical goal is to make the infection a persistent threat meaningthat the victims may find it very difficult or even impossible to remove the virus with manual methods. A common way is to make changes to the Windows registry where modifications to user-installed software or operating system services can cause applications or certain features to stop working properly. Depending on the magnitude of the changes overall system performance can be affected.

The persistent state of execution of GandCrab 3 can be achieved by making it run every time the computer is started. An additional measure is the removal of the possibility to enter into the recovery menu. If programmed in a suitable way GandCrab 3 can also institute a powerful network connection to the hacker-controlled servers. This is used to deliver additional malware in a Trojan like manner, as well as spy on the victim users and take over control of their machines at any given time.

Like other strains of the GandCrab malware family this third iteration can be customized to include further plugins.

GandCrab 3 Virus – Encryption Process

Once all malware components associated with the GandCrab 3 virus have executed correctly the ransomware engine will be started. It is very similar to previous versions in its operations: using a strong encryption engine target files are encrypted and the .CRAB extension is applied to the victim files. Data such as the following are the typical victims of the virus:

  • Archives
  • Backups
  • Documents
  • Images
  • Videos
  • Music

The associated ransomware note CRAB-DECRYPT.txt reads the following message:

All your files documents, photos, databases and other important files are encrypted and have the extension: .CRAB
The only method of recovering files is to purchase a private key. It is on our server and only we can recover your files.
The server with your key is in a closed network TOR. You can get there by the following ways:
0. Download Tor browser – https://www.torproject.org/
1. Install Tor browser
2. Open Tor Browser
3. Open link in TOR browser:
4. Follow the instructions on this page
On our page you will see instructions on payment and get the opportunity to decrypt 1 file for free.
The alternative way to contact us is to use Jabber messanger. Read how to:
0. Download Psi-Plus Jabber Client: https://psi-im.org/download/
1. Register new account: https://sj.ms/register.php
0) Enter “username”: 21b1a2d1729f0695
1) Enter “password”: your password
2. Add new account in Psi
3. Add and write Jabber ID: ransomware@sj.ms any message
4. Follow instruction bot
It is a bot! It’s fully automated artificial system without human control!
To contact us use TOR links. We can provide you all required proofs of decryption availibility anytime. We are open to conversations.
You can read instructions how to install and use jabber here https://www.sfu.ca/jabber/Psi_Jabber_PC.pdf
Do not try to modify files or use your own private key. This will result in the loss of your data forever!

Remove GandCrab 3 Virus and Restore .GandCrab 3 Files

If your computer system got infected with the GandCrab 3 ransomware virus, you should have a bit of experience in removing malware. You should get rid of this ransomware as quickly as possible before it can have the chance to spread further and infect other computers. You should remove the ransomware and follow the step-by-step instructions guide provided below.

Martin Beltov

Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy

About the GandCrab 3 Research

The content we publish on SensorsTechForum.com, this GandCrab 3 how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific malware and restore your encrypted files.

How did we conduct the research on this ransomware?

Our research is based on an independent investigation. We are in contact with independent security researchers, and as such, we receive daily updates on the latest malware and ransomware definitions.

Furthermore, the research behind the GandCrab 3 ransomware threat is backed with VirusTotal and the NoMoreRansom project.

To better understand the ransomware threat, please refer to the following articles which provide knowledgeable details.


1. How to Recognize Spam Emails with Ransomware
2. How Does Ransomware Encryption Work?
3. How to Decrypt Ransomware Files
4. Ransomware Getting Greedier and Bigger, Attacks Increase by 40%
5. 1 in 5 Americans Victim of Ransomware

Windows Mac OS X

How to Remove GandCrab 3 from Windows.

Step 1: Boot Your PC In Safe Mode to isolate and remove GandCrab 3


Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows Key + R.

2. The "Run" Window will appear. In it, type "msconfig" and click OK.

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".

Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Uninstall GandCrab 3 and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

2. In the field type in "appwiz.cpl" and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"

Follow the instructions above and you will successfully uninstall most programs.

Step 3: Clean any registries, created by GandCrab 3 on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by GandCrab 3 there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for GandCrab 3 with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.


If any threats have been removed, it is highly recommended to restart your PC.

Video Guide for Automatic and Fast Removal

Step 5 (Optional): Try to Restore Files Encrypted by GandCrab 3.

Ransomware infections and GandCrab 3 aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the recommended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on the top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.

Step 6: How to Restore Files Encrypted by Ransomware (Video Guide)

Windows Mac OS X

Get rid of GandCrab 3 from Mac OS X.

Step 1: Uninstall GandCrab 3 and remove related files and objects

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to GandCrab 3:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to GandCrab 3. If you find it, right-click on the app and select “Move to Trash


6. Select Accounts, after which click on the Login Items preference.

Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to GandCrab 3. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7. Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove GandCrab 3 via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as GandCrab 3. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Click the button below below to download SpyHunter for Mac and scan for GandCrab 3:


SpyHunter for Mac

Step 3 (Optional): Try to Restore Files Encrypted by GandCrab 3.

Ransomware infections and GandCrab 3 aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the recommended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.

GandCrab 3 FAQ

What is GandCrab 3 ransomware and how does it work?

GandCrab 3 is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does GandCrab 3 ransomware infect my computer?

Via several ways.GandCrab 3 Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of GandCrab 3 is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open .GandCrab 3 files?

You can't. At this point the .GandCrab 3 files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your .GandCrab 3 files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by GandCrab 3 ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore ".GandCrab 3" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .GandCrab 3 files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of GandCrab 3 ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate GandCrab 3 ransomware and then remove it without causing any additional harm to your important .GandCrab 3 files.

Also, keep in mind that viruses like GandCrab 3 ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

How to Report Ransomware to Authorities?

In case your computer got infected with a ransomware infection, you can report it to the local Police departments. It can help authorities worldwide track and determine the perpetrators behind the virus that has infected your computer. Below, we have prepared a list with government websites, where you can file a report in case you are a victim of a cybercrime:

Cyber-security authorities, responsible for handling ransomware attack reports in different regions all over the world:

Reports may be responded to in different timeframes, depending on your local authorities.

  1. Kandarp

    hey i am affected by GnadCrab 3, all my dat has been encrypted. I have followed your steps and tried to remove it from the root,but still i am not able to get restore my encrypted files back,please do help me..

    1. Martin Beltov (Post author)

      Hello Kandarp,

      At the moment there are no decryptors available for this particular strain of GandCrab. If you have been able to recover your files and used the anti-spyware solution in our instructions then you should not worry about the infection. Our detailed description of the virus’s behaviour and the necessary removal steps should help you take back control of the infected machine. Remember that you need to run the software in the particular order: first the anti-spyware program needs to remove the virus code, after that the data recovery tool can help restore your files.

      1. Sandra

        Hallo Martin, gibt es Stand 28.05. einen Decryptor für Crandcrab v3?

  2. Ahmed Magdy

    i cant fix my proplem please help mu

  3. Mariano

    Hola!! Se acaba de infectar mi notbook con GandCrab v3, pero estaba recien formateada la pc. Cuando quiero volver a formatear para instalar el S.O de nuevo, no me permite bootear ni entrar al setup. Que puedo hacer??? Agradeceria toda ayuda…!!

  4. Claudio

    Alguna solución para restaurar archivos encriptados con Gandcrab v3.??


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