As soon as the first variant of Globe ransomware was decrypted successfully by malware researchers, it’s creators have released two new versions of the virus that include multiple modifications – Globe2 ransomware and a new third variant of Globe. The new variant uses trhe file extension .GSupport3 to encrypt the files of the victims and has already been added to most anti-malware programs’ signature database. In this article, we will demonstrate to you how to remove this iteration of Globe using the .GSupport3 file extension and how to try and restore your files if they have been encrypted.
Threat Summary
| Name |
New Globe |
| Type | Ransomware |
| Short Description | The malware encrypts users files with encryption cipher and adds it’s custom extension as well as a ransom note where it requests users to pay 0.8 BTC in ransom ammount for the decryption of the files.. |
| Symptoms | The user may witness ransom notes and Globe “instructions” linking to a web page and a decryptor. Changed file names and the file-extension .GSupport has been used. |
| Distribution Method | Via an Exploit kit, Dll file attack, malicious JavaScript or a drive-by download of the malware itself in an obfuscated manner. |
| Detection Tool | See If Your System Has Been Affected by malware. |
| Data Recovery Tool | Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive. |
Globe/Purge Ransomware – In-Depth Analysis
Since this type of virus is reported to be an evolved variant of the JigSaw ransomware that was put for sale on the black market, the distributors may use the same tactics as the previous versions.
Distribution of Globe
These tactics are connected primarily with the active spreading of spam e-mails via third-party spamming services or services. The spammed e-mails may pretend to be legitimate files:
- Pictures.
- Adobe documents.
- Microsoft Office documents.
- Fake program setups.
These type of files may be presented by the body of the e-mail address as files that are urgent to open, like invoices, cancelled bank account documents and other “motivators” to get the user to click on them.
As soon as the files are opened the .GSupport extension using virus may download or extract it’s payload in an obfuscated manner to avoid detection by antivirus programs. The payload may be under different names and on different Windows folders, for example:
In addition to this, the payload of the virus has additional information on the type of file used for infection:
New Globe .GSupport Ransomware – Post Infection Activity
After already having infected the unsuspecting victim, the new variant of Globe may modify the registry sub-keys to make the malicious file run every time when Windows boots up and encrypt files. This is achievable by adding custom data in values in the following registry keys:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce
After this, this version of Globe may begin to encrypt user files. The virus may be pre-configured to detect any file extension associated with files that are often used, for example:
The malware uses it’s distinctive .GSupport file extension after it encrypts the files and they look like the following:
In addition to this, the file that are encrypted by this ransomware virus also can no longer be opened and Globe drops Its ransom note to demand 0.8 BTC which is approximately 500 dollars from the user of the infected computer:
Image Source: Twitter
New Globe Ransomware – Remove and Restore .GSupport Encrypted Files
It is strongly recommended to immediately focus on removing this iteration of Globe from your computer. Malware researchers recommend avoiding to pay the ransom since a decryptor may be released for free very soon.
To remove Globe Ransomware make sure that you follow the instructions below. They are designed to help you remove the malicious files of the virus. For maximum effectiveness, malware research experts strongly recommend to use an advanced anti-malware software for the removal process. It will make sure all of the files and registry that are related to Globe are safely gone for good.
In order to restore your files, first, we advise you to back them up online. For more information on how to backup your files safely, please read the article below:
Related Article: Safely Store Your Important Files and Protect Them from Malware
If you want to decrypt your files, besides trying the alternative methods in the instructions below, we urge you to try and use the information from the article below:
Related Article: Decrypt File Encrypted by Globe Purge Ransomware
Ventsislav Krastev
Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.
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Step 1: Scan for New Globe with SpyHunter Anti-Malware Tool
Ransomware Automatic Removal - Video Guide
Step 2: Uninstall New Globe and related malware from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:
Follow the instructions above and you will successfully delete most unwanted and malicious programs.
Step 3: Clean any registries, created by New Globe on your computer.
The usually targeted registries of Windows machines are the following:
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
You can access them by opening the Windows registry editor and deleting any values, created by New Globe there. This can happen by following the steps underneath:
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.
Step 4: Boot Your PC In Safe Mode to isolate and remove New Globe
Step 5: Try to Restore Files Encrypted by New Globe.
Method 1: Use STOP Decrypter by Emsisoft.
Not all variants of this ransomware can be decrypted for free, but we have added the decryptor used by researchers that is often updated with the variants which become eventually decrypted. You can try and decrypt your files using the instructions below, but if they do not work, then unfortunately your variant of the ransomware virus is not decryptable.
Follow the instructions below to use the Emsisoft decrypter and decrypt your files for free. You can download the Emsisoft decryption tool linked here and then follow the steps provided below:
1 Right-click on the decrypter and click on Run as Administrator as shown below:
2. Agree with the license terms:
3. Click on "Add Folder" and then add the folders where you want files decrypted as shown underneath:
4. Click on "Decrypt" and wait for your files to be decoded.
Note: Credit for the decryptor goes to Emsisoft researchers who have made the breakthrough with this virus.
Method 2: Use data recovery software
Ransomware infections and New Globe aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.
Simply click on the link and on the website menus on the top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.
New Globe-FAQ
What is New Globe Ransomware?
New Globe is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.
Many ransomware viruses use sophisticated encryption algorithms to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.
Can New Globe Ransomware Cayse Damage?
Yes, ransomware can damage your computer. Ransomware is a malicious software that is designed to block access to your computer or files until a ransom is paid.
Ransomware can also damage your system, corrupt data and delete files, resulting in the permanent loss of important files.
Should I Ignore Viruses, Like New Globe?
No, you should never ignore ransomware. It can encrypt your data and block access to your computer, making it impossible to access your files until you pay a ransom.
Ignoring ransomware could lead to the permanent loss of your data, as well as the potential for the ransomware to spread to other computers on your network. Additionally, paying the ransom does not guarantee that your data will be recovered.
How Does New Globe Infect?
Via several ways.New Globe Ransomware infects computers by being sent via phishing emails, containing virus attachment.
This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.
After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.
Another way you may become a victim of New Globe is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.
How to Open .New Globe files?
You can't. At this point, the .New Globe files are encrypted. You can only open them once they are decrypted using a specific decryptionkey for the particular algorithm.
What to Do If a Decryptor Does Not Work?
Do not panic, and backup the files. If a decryptor did not decrypt your .New Globe files successfully, then do not despair, because this virus is still new.
Can I Restore ".New Globe" Files?
Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .New Globe files.
These methods are in no way 100% guaranteed that you will be able to get your files back. But if you have a backup, your chances of success are much greater.
How To Get Rid of New Globe Virus?
The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti-malware program.
It will scan for and locate New Globe ransomware and then remove it without causing any additional harm to your important .New Globe files.
Also, keep in mind that viruses like New Globe ransomware also install Trojans and keyloggers that can steal your passwords and accounts.
What to Do If I Cant Get The Files Back?
There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:
- Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
- Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
- Also, check if some of the files that were encrypted can be re-downloaded from the web.
- Another clever way is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
- You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.
More tips you can find on our forums, where you can also asks any questions about your ransomware problem.
How to Report Ransomware to Authorities?
In case your computer got infected with a ransomware infection, you can report it to the local Police departments. It can help authorities worldwide track and determine the perpetrators behind the virus that has infected your computer.
Below, we have prepared a list with government websites, where you can file a report in case you are a victim of a cybercrime:
Cyber-security authorities, responsible for handling ransomware attack reports in different regions all over the world:
Germany - Offizielles Portal der deutschen Polizei
United States - IC3 Internet Crime Complaint Centre
United Kingdom - Action Fraud Police
France - Ministère de l'Intérieur
Italy - Polizia Di Stato
Spain - Policía Nacional
Netherlands - Politie
Poland - Policja
Portugal - Polícia Judiciária
Greece - Cyber Crime Unit (Hellenic Police)
India - Mumbai Police - CyberCrime Investigation Cell
Australia - Australian High Tech Crime Center
Reports may be responded to in different timeframes, depending on your local authorities.
Can You Stop Ransomware from Encrypting Your Files?
Yes, you can prevent ransomware. The best way to do this is to ensure your computer system is updated with the latest security patches, use a reputable anti-malware program and firewall, backup your important files frequently, and avoid clicking on malicious links or downloading unknown files.
Can New Globe Ransomware Steal Your Data?
Yes, in most cases ransomware will steal your information. It is a form of malware that steals data from a user's computer, encrypts it, and then demands a ransom in order to decrypt it.
In many cases, the malware authors or attackers will threaten to delete the data or publish it online unless the ransom is paid.
Can Ransomware Infect WiFi?
Yes, ransomware can infect WiFi networks, as malicious actors can use it to gain control of the network, steal confidential data, and lock out users. If a ransomware attack is successful, it could lead to a loss of service and/or data, and in some cases, financial losses.
Should I Pay Ransomware?
No, you should not pay ransomware extortionists. Paying them only encourages criminals and does not guarantee that the files or data will be restored. The better approach is to have a secure backup of important data and be vigilant about security in the first place.
What Happens If I Don't Pay Ransom?
If you don't pay the ransom, the hackers may still have access to your computer, data, or files and may continue to threaten to expose or delete them, or even use them to commit cybercrimes. In some cases, they may even continue to demand additional ransom payments.
Why Is the Ransom Paid in Crypto?
Cryptocurrency is a secure and untraceable form of payment, making it the ideal choice for ransom payments. It is difficult to trace, and the transactions are almost instantaneous. This means it is nearly impossible for authorities to track the payment and recover the money.
Can Ransomware Attack Be Detected?
Yes, ransomware can be detected. Anti-malware software and other advanced security tools can detect ransomware and alert the user when it is present on a machine.
It is important to stay up-to-date on the latest security measures and to keep security software updated to ensure ransomware can be detected and prevented.
Do Ransomware Criminals Get Caught?
Yes, ransomware criminals do get caught. Law enforcement agencies, such as the FBI, Interpol and others have been successful in tracking down and prosecuting ransomware criminals in the US and other countries. As ransomware threats continue to increase, so does the enforcement activity.
About the New Globe Research
The content we publish on SensorsTechForum.com, this New Globe how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific malware and restore your encrypted files.
How did we conduct the research on this ransomware?
Our research is based on an independent investigation. We are in contact with independent security researchers, and as such, we receive daily updates on the latest malware and ransomware definitions.
Furthermore, the research behind the New Globe ransomware threat is backed with VirusTotal and the NoMoreRansom project.
To better understand the ransomware threat, please refer to the following articles which provide knowledgeable details.
As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.
How to recognize trustworthy sources:
- Always check "About Us" web page.
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