A new tech support scam resembling a Microsoft Tech Support service has been reported to affect users massively. It is associated with the domain profittower(.)com that may be advertised via unwanted software installed on the affected computer. Users who come across the pop-up are strongly advised not to call the number since the “customer representatives” may rope them into a scam. A computer scan for unwanted software is also recommended in case you see pop-ups with the 855-612-9897 number in them.
|Name||Profittower(.)net Tech Support Pop-Up|
|Type||Tech Support Scam|
|Short Description||Users may be presented a fake virus detection on their computer along with a number to call fake Microsoft representatives.|
|Symptoms||Users may witness a pop-up on their browser and hear the following sound message that runs every time Profittower(.)net is opened:|
|Distribution Method||Via PUP (Potentially Unwanted Programs), browser redirects by third-party sites or links in comments, messages or replies posted online.|
|Detection Tool||Download Malware Removal Tool, to See If Your System Has Been Affected by Profittower(.)net Tech Support Pop-Up|
|User Experience||Join our forum to discuss Profittower(.)net Tech Support Pop-Up.|
How 855-612-9897 Tech Support Scam Is Distributed
The tech support scam is presented to users who have usually clicked on various web links that may be shared to them online in forums, comments on videos or pictures or other independent posts. Such links may look safe, but they may cause browser redirects to websites such as Profittower(.)net.
Another way for such pop-ups to be presented to the user is via ad-supported applications. Such may resemble useful software. However, they may cause pop-ups ad other types of advertisements on user PCs.
The 855-612-9897 Tech Support Scam In Detail
When the number associated with the domain was examined, it was established that users have experienced contact with representatives that claimed they were from Microsoft. Also, according to affected users who reported the number at 800notes.com, the “experts” seemed to appear legitimate. However, they have collected personal information from users who called the number and demanded 500 dollars to fix an issue that does not exist. What is even more infuriating is that the cyber-crooks negotiated the fixed price, bringing it down to 200 dollars with one particular user.
The Domain Profittower(.)net In Detail
The US-based domain itself has been listed as a spam domain in recognized RBL sites that blacklist such, like blacklist.spambag.org. Furthermore, there is another domain, called deficittower(.)net promoting that has been reported to advertise the same message.
When opened, the domain plays the above mentioned sound message and displays what appears to be a fake antivirus scanner. And a pop-up message that states the following:
Your browser has been infected with an adware or malware causing you to see this pop-up.
For immediate assistance, please contact system support immediately at 855-612-9897. Do not restart your computer to prevent further propagation.”
Users should be informed that these type of warnings are fake and they may not have any malware installed on your computer. However, there is a chance that the affected computer may be displaying advertisements and pop-ups due to an adware program installed without the user`s consent.
Stop Profittower(.)net Pop-ups Completely
To stop such pop-ups from appearing on your machine, it is recommended to use the tutorial provided after this article. In addition, to that, you should also perform a check of your system for any malware that may be situated in it. Installing an advanced anti-malware software is one way to automatically check whether or not your system has been modified by other programs that may be administering the Profittower(.)net Pop-ups and in the same time protect your computer from further intrusions.
First, close your browser from the Windows Task Manager by pressing WIN button and X together and choosing Task manager. After that locate your browser right click it from the list and click on End Task. After that follow this manual to remove it from your browser:
- Guide 1: How to Remove Profittower(.)net Tech Support Pop-Up from Windows.
- Guide 2: Get rid of Profittower(.)net Tech Support Pop-Up from Mac OS X.
- Guide 3: Remove Profittower(.)net Tech Support Pop-Up from Google Chrome.
- Guide 4: Erase Profittower(.)net Tech Support Pop-Up from Mozilla Firefox.
- Guide 5: Uninstall Profittower(.)net Tech Support Pop-Up from Microsoft Edge.
- Guide 6: Remove Profittower(.)net Tech Support Pop-Up from Safari.
- Guide 7: Eliminate Profittower(.)net Tech Support Pop-Up from Internet Explorer.
How to Remove Profittower(.)net Tech Support Pop-Up from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove Profittower(.)net Tech Support Pop-Up
Step 2: Uninstall Profittower(.)net Tech Support Pop-Up and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it.
Step 3: Clean any registries, created by Profittower(.)net Tech Support Pop-Up on your computer.
The usually targeted registries of Windows machines are the following:
You can access them by opening the Windows registry editor and deleting any values, created by Profittower(.)net Tech Support Pop-Up there. This can happen by following the steps underneath:
Get rid of Profittower(.)net Tech Support Pop-Up from Mac OS X.
Step 1: Uninstall Profittower(.)net Tech Support Pop-Up and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove Profittower(.)net Tech Support Pop-Up via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove Profittower(.)net Tech Support Pop-Up files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as Profittower(.)net Tech Support Pop-Up, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Remove Profittower(.)net Tech Support Pop-Up from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase Profittower(.)net Tech Support Pop-Up from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall Profittower(.)net Tech Support Pop-Up from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Remove Profittower(.)net Tech Support Pop-Up from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Profittower(.)net Tech Support Pop-Up will be removed.
Eliminate Profittower(.)net Tech Support Pop-Up from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.